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Effective URL: https://support.bmcgroup.com/hc/en-us
Submission: On April 26 via automatic, source certstream-suspicious — Scanned from DE
Effective URL: https://support.bmcgroup.com/hc/en-us
Submission: On April 26 via automatic, source certstream-suspicious — Scanned from DE
Form analysis 1 forms found in the DOM
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Home About Products News Contact Submit a request Sign in WELCOME TO SMARTROOM ACADEMY. HOW CAN WE HELP? USER GUIDES NEXT GEN: MANAGEMENT GUIDE * SmartRoom Quick-Reference - Manager Version NEXT GEN: USER GUIDE * SmartRoom Quick-Reference - User Version USER GUIDES * SmartRoom System Requirements * SmartRoom User Guide * Accessing Non-PDFs on a Mac * SmartRoom Q&A Manual MANAGEMENT GUIDES * SmartRoom Operations Manual for SmartRoom Managers * SmartRoom User Rights Guide * SmartRoom File Manager Application Manual * SmartRoom Report Wizard user guide TRAINING VIDEOS TRAINING VIDEOS * Training Video: Content * Training Video: Dashboard * Training Video: User Invitations * Training Video: Access Agreement * NextGen Demo Video FREQUENTLY ASKED QUESTIONS TERMS AND CONDITIONS * Site Access Agreement PRIVACY & SECURITY POLICY * BMC Group Privacy Policy Effective July 7, 2020 GENERAL QUESTIONS * What is SmartRoom? * Is there an online help function? * What Functionality Does SmartRoom Provide? * How secure is SmartRoom? * How can I be assured that my e-mail address or other information isn’t going to be sold to spammers? * What information about me do you keep on file? Who owns that, what else do they do with it? See all 7 articles ACCOUNTS AND PASSWORDS * I forgot my password. What do I do? * I received an invitation with username & password, but I’m getting an error message when I try to login. Why? * How many times can I change my password? * Can someone else log in with my username and password on another computer? Could this be traced somehow? * It appears I'm inactive on the system. What happened? * Can I log in with my username and password on another computer? ACCESSING A SMARTROOM * Why do I need to keep accepting the confidentiality agreement every time I go to the deal I was invited to? * I haven't received any emails, and I was supposed to be invited to a deal. What’s wrong? * I don't see the deal I was invited to, or was supposed to be invited to. Why not? * When I try to access my deal list the system prompts me to login each time. Is this necessary? * If I have multiple deals, can I use the same password for all of them? * How do I get to the documents? See all 11 articles SMARTROOM MANAGEMENT * How can I invite another user? * How do I remove a document? * I need to set special permissions on a folder. How do I do that? * Can I upload multiple documents? * How do I upload documents? TECHNICAL QUESTIONS * I can’t access the URL from my email invitation. Why not? * I see a window trying to "popup" on my browser. Do 'pop-up blockers' affect the SmartRoom documents? * HOW TO RESET THE “Do you want to open or save this file?” * How do I install your PDF Viewer? * How to retrieve the Java Console for troubleshooting purposes FREQUENTLY ASKED QUESTIONS - NEXTGEN SMARTROOM MANAGEMENT * How can I check to see if I created security profile correctly? * When creating security profiles, what is the difference between the “Given” vs “Effective” column? * When creating security profiles, what is the difference between the circle and a circle with a point at the bottom? * Can I share files in the SmartRoom to non-SmartRoom Users? * How can I inform members of the SmartRoom of new documents? * Can I invite multiple Users at once? See all 10 articles TECHNICAL QUESTIONS * SmartRoom Two-Factor Authentication Set Up Guide (MFA) * I am clicking on a file and nothing happens: * I have the index and file structure on my desk top. How can I get this into the SmartRoom. GENERAL QUESTIONS * I forgot my password, what do I do? * How can I save documents? * How can I review the most recent uploads? ADDITIONAL RESOURCES CASE STUDIES * Security Overview * Fundraising * M&A Sell-Side * Asset Backed Securities