kb.blackbaud.com Open in urlscan Pro
2600:9000:223c:2c00:14:6b6e:efc0:93a1  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to Main Content

 1. Knowledgebase
 2. Article
 3. 50811


HOW TO CLEAR THE LOCAL APPLICATION CACHE


CLEARING THE LOCAL APPLICATION CACHE CAN HELP TO RESOLVE ISSUES THAT ARE
SPECIFIC TO ONE WORKSTATION. AFTER CLEARING THE APPLICATION CACHE, THE CLICKONCE
COMPONENTS WILL BE DOWNLOADED AGAIN THE NEXT TIME THAT THE USER LOGS IN.

AN EXAMPLE OF AN ERROR THAT MAY BE FIXED BY THE ANSWER STEPS:

WHEN LAUNCHING THE CLICKONCE / SMART CLIENT APP, THE CLIENT GETS AN ERROR:
 "BLACKBAUD.APPFX.BROWSER HAS STOPPED WORKING"

 


ANSWER:

In Windows XP:

   1. Exit the application
   2. Browse to C:\Documents and Settings\[username]\Local Settings\Apps using
Windows Explorer
   3. Delete the 2.0 directory

 In Windows 7:

   1. Exit the application
   2. Browse to C:\Users\<user name>\AppData\Local\Apps
   3. Delete the 2.0 directory

For any version:

1.  Exit the Application.
2.  Select Start, Run, Type in: %temp%\..\apps
3. A new window opens, delete the 2.0 directory in this window.

 If any folders are not seen refer to How to display all hidden or protected
operating system files and folders

*Alternately, run the following in the command line:

rundll32 dfshim CleanOnlineAppCache



WAS THIS ARTICLE HELPFUL?

Yes No




ARTICLE NUMBER

50811


PRODUCTS

 * Not applicable
   

 * 
 * 
 * 
 * 

Webinars for Success
Upcoming and on-demand webinars for Blackbaud solutions.
Blackbaud Community
Connect and collaborate with fellow Blackbaud users.
Product Documentation
Blackbaud how-to documentation.
Chat with Support
Chat with our experienced staff to receive help right away.
 * 
 * 
 * 

 * Privacy Policy
 * Privacy Shield
 * Terms of Use
 * Acceptable Use Policy