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STRAIGHTFORWARD FREIGHT

Amazon Relay enables carriers to tap into our network, technology, and
safety-first culture to build and grow their transportation businesses.


For CarriersFor Drivers
Why haul with Amazon?
High growth potential
Boost your company’s growth with access to thousands of loads.
Hassle free payments
Quick payments offered along with real-time access to invoice history.
Rewards and Discounts
Early access to loads and discounts on fuel, tires, maintenance, and more.

> If you are an owner operator, Post a Truck is your dispatcher. Post a Truck
> allows an owner operator to stay on the road without having to worry about
> searching for their next load.

> Relay has been nothing short of amazing for our business. Our drivers love it
> because of the quality freight and really good lanes...I would personally tell
> anyone interested that Relay is a no brainer.




For Carriers

Grow your business with a wide selection of work, including trailer-provided and
box truck loads.

Relay Load Board
View and book spot work for dry vans and box trucks, 24 hours a day, 7 days a
week – all without having to pick up the phone.
Post A Truck
Reduce empty miles and idle time by sharing when and where your trucks are
available for up to two weeks in advance. Once you set your requirements,
including origin, destination and rate, Relay automatically matches you with
loads that meet them.

Get started

For Drivers

The highly-rated Amazon Relay mobile app, available on Android and iOS, provides
commercial navigation and fast check-in while drivers are on the road.

Work schedule and notifications
Drivers get visibility to assigned work and real-time alerts for load changes.
Quick check-ins
Our automated facility check-in/out process and electronic in-yard instructions
reduces driver dwell time at the gate and in the yards.
Commercial navigation
Truck-specific navigation safely guides drivers to yard entry gates through
commercial-friendly routes accounting for low bridges, weight limits, and other
restrictions.
Search Along Route
Drivers can add point of interest stops such as fuel, food and parking to their
route when planning their trips.
Frequently Asked Questions

What are the requirements to carry loads for Amazon?


 1. Within Canada: an Active NSC number.
 2. For Cross Border: An active NSC number, DOT number with interstate
    authority, and a valid MC number.
    
    1. A “Carrier” entity type that is Authorized for Property and for Hire
    2. A Federal Motor Carrier Safety Administration (FMCSA) Safety Rating of
       “Satisfactory,” “None,” or “Not Rated”.
 3. All required insurance policies including: All Requirements in CAD
    
    1. Commercial General Liability not less than $1,000,000 per occurrence and
       $2,000,000 in the aggregate
    2. Auto Liability not less than $1,000,000 per occurrence, including a
       trailer replacement coverage of $50,000
    3. Cargo coverage of at least $150,000
    4. Workers’ compensation insurance in all jurisdictions where your company
       operates (registration with the Commission des normes, de l'équité, de la
       santé et de la sécurité du travail (CNESST) is also required if your
       company operates in Quebec)
    5. Employer liability not less than $100,000 per occurrence

What are the minimum insurance requirements? All Requirements in CAD


 1. In order to carry loads for Amazon, you need to meet the following minimum
    insurance policies:
    
    1. Commercial General Liability not less than $1,000,000 per occurrence and
       $2,000,000 in the aggregate
    2. Auto Liability not less than $1,000,000 per occurrence, including a
       trailer replacement coverage of $50,000
    3. Cargo coverage of at least $150,000
    4. Workers’ compensation insurance in all jurisdictions where your company
       operates (registration with the Commission des normes, de l'équité, de la
       santé et de la sécurité du travail (CNESST) is also required if your
       company operates in Quebec)
    5. Employer liability not less than $100,000 per occurrence

How does Amazon monitor carrier compliance?



Amazon uses a variety of tools, including our internal compliance teams and a
third-party compliance monitoring service, to validate and continually monitor
carrier compliance.

When can I start moving loads?



Once we receive your completed application, your application will be approved or
rejected within 2-4 business days. Delays, if any, will be due to validation of
insurance information. Amazon urges you to have all data ready prior to applying
and reach out to your insurance provider in the event of any delays. Once
approved, you will immediately be able to book loads from our load board. You
will also be able to access Amazon Relay Portal FAQs and operating guides for
existing carriers that will provide useful information on how to operate
successfully within our network.

What capabilities will be enabled through Amazon Relay?



Amazon Relay is a suite of technology products that enable carriers to register
with Amazon and find, book, and execute Amazon loads. This includes capabilities
to accept loads, assign drivers, access Amazon’s Relay Load Board, track
performance, view and download payment details and raise issues. Carriers also
get access to our mobile based Relay app (iOS and Android) which enables drivers
to view and manage load status, report delays, and use truck friendly commercial
navigation. All carriers and drivers are required to use our Amazon Relay
products for all Amazon loads.

What type of equipment does Amazon work with?


 1. Amazon works with the following equipment types:
 2. Tractor: Day cab, Box Truck, and Sleeper Cab
 3. Trailers: 53’ Dry Van 26’ Box Truck

Who can I contact if I encounter problem or an issue while executing loads for
Amazon?



Amazon provides 24/7 operational support for our carriers through the Relay
Operations Center (ROC). ROC can be reached through the Relay portal or Relay
mobile.

When will I get paid for completed loads?



Payment cycle runs weekly from Sunday-Saturday. Everything completed before
23:59 Saturday will be paid out the following week on Friday.

How do I submit an invoice for a load?



Amazon Relay will generate invoices automatically. You will be able to review
all invoices and payments in Amazon Relay portal.

What do I do if I have a payment issue?



You can submit payment disputes directly through Amazon Relay portal within 30
days of reviewing your weekly invoice.

What are the service level expectations?


 1. Amazon requires that carriers ensure the highest level of safety and
    performance, including:
    
    1. Compliance with safety, NSC, DOT, MC and insurance requirements.
    2. On-time delivery to delight our customer promise.
    3. Consistent tender acceptance.
    4. Execute loads using Amazon Relay technology.
 2. You can view our complete performance expectations in the Amazon Relay
    Carrier Terms of Service and Amazon Relay Program Policies when you onboard.

How can I track my performance?



Amazon provides a transparent performance scorecard in the Amazon Relay portal.
You can review your performance for all of your loads, in order to continuously
improve and have the opportunity to grow your business with Amazon.

How does Amazon prioritize safety?



Safety for your drivers, Amazon employees, and the public is Amazon’s first
priority. Safety standards must be followed on the road, behind the wheel, in
the yard, or in an Amazon facility. We expect you to report any unsafe acts or
conditions immediately to Amazon management. There is nothing more valued than
your safety and the safety of others.

How is Amazon’s trailer equipment different than others?



In addition to having safety features required by law, Amazon-owned trailers
come with automated inflation alert technology, ABS II, a kingpin hook safety
securing plate, and rear corner safety grab handles to assist safe access to the
trailer.

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