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143.204.215.109  Public Scan

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Submitted URL: https://u13841098.ct.sendgrid.net/ls/click?upn=oVfnuxQDLxWu2qpiczNDTZLHi265X5-2FYa3cumjclrmWRACHwsTvy00FINTMgDGeHtE-2BD28fYSHjaovr...
Effective URL: https://www.surveymonkey.com/r/HYVYSY7?c=60ef25f6-2eee-4734-ba92-488750e95c90
Submission Tags: falconsandbox
Submission: On September 13 via api from US — Scanned from DE

Form analysis 1 forms found in the DOM

Name: surveyForm — POST 

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                <span class="question-number notranslate"> 1<span class="question-dot">.</span>
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                <span class="user-generated notranslate  
                "> What is the size of your IT support team?</span>
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                      <span class="radio-button-label-text question-body-font-theme user-generated "> 1-5 team members </span>
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                      <span class="radio-button-label-text question-body-font-theme user-generated "> 5-15 team members </span>
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                "> What are your team’s main KPIs?<br><span style="font-size: 10pt;"><em>You&nbsp;may select more than one answer</em></span></span>
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                      <span class="checkbox-button-label-text question-body-font-theme user-generated "> Reducing first response time </span>
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                      <span class="checkbox-button-label-text question-body-font-theme user-generated "> Reducing ticket resolution time </span>
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                      <span class="checkbox-button-label-text question-body-font-theme user-generated "> Reducing handle time </span>
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                    <span class="checkbox-button-label-text question-body-font-theme user-generated "> Other (please specify) </span>
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                <span class="required-asterisk notranslate"> * </span>
                <span class="question-number notranslate"> 3<span class="question-dot">.</span>
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                <span class="user-generated notranslate  
                "> What ITSM software do you currently use?<br><span style="font-size: 10pt;"><em>You may select more than one answer</em></span></span>
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                      <span class="checkbox-button-label-text question-body-font-theme user-generated "> ServiceNow </span>
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                      <span class="checkbox-button-label-text question-body-font-theme user-generated "> Zendesk </span>
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                    <span class="checkbox-button-label-text question-body-font-theme user-generated "> Other (please specify) </span>
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  <div class="survey-submit-actions center-text clearfix">
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  </div>
  <input type="hidden" id="survey_data" name="survey_data"
    value="4FoTYerhlqpl9PSGmuD5Ia1oY8xR_2FZD_2BJOqJgZh1XSUyl2ajirm0ZPxGIk_2F4_2BhsAqxhbCNqrUcm3rtkL8aPh2YvvMAC37UrU6ElIg91nh_2BFEEuOjteyckKPbc7h_2B5LIT2fbGej4T2un3Zv70lA27wNADuuYHJKNdyS7zoTsujmNZZluaxLtWw_2BmXTSy4UAl87ig3Od8zwepzm55qhAwGVRISM8jMBc6eb78YraPK9qzKXBpuMRnnnWYocAITEawryZCQK2JpgY77oAbgNT4h1rubonn7kLr7gl1aFKzL39cBESkcX_2F_2Bri9wngH3U76wDHTO371UaZ338D8H_2B24_2FwtNHv_2FieBYPk_2Btr_2BKTyIw8wPht2pR5XwbWV_2F3riy6Pny_2F2R9CLj0OMv3gH4nfhwhZnmGxRXdCtQkq31hWyF02yT_2BUcFyMx11w0sKuO2a0bx6uq8xst_2FBxRyfbU5908UVwbNm_2FNAm2Sx4Vak8jia5mAtdJFll0eysDD_2Bz5uG1Nbdudh13pl7_2BeZkEGkbDLv7TsXk9IdTQVVTduJwd_2F6SeHwHPUd38ogHG5L_2FYOclMb7uGIHcu2NURVBcjsFf5XLf6mmzTPolpWYWUE4yBRPoigTws_3D">
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  <input type="hidden" id="is_previous" name="is_previous" value="false">
  <input type="hidden" id="disable_survey_buttons_on_submit" name="disable_survey_buttons_on_submit" value="">
</form>

Text Content

IT MANAGEMENT SURVEY


QUESTION TITLE

* 1. WHAT IS THE SIZE OF YOUR IT SUPPORT TEAM?

1-5 team members
5-15 team members
Over 15 team members


QUESTION TITLE

* 2. WHAT ARE YOUR TEAM’S MAIN KPIS?
YOU MAY SELECT MORE THAN ONE ANSWER

Reducing first response time
Reducing ticket resolution time
Increasing first contact resolution rate
Reducing handle time
Other (please specify)


QUESTION TITLE

* 3. WHAT ITSM SOFTWARE DO YOU CURRENTLY USE?
YOU MAY SELECT MORE THAN ONE ANSWER

ServiceNow
Jira Service Desk
Zendesk
Cherwell
Other (please specify)
Next

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