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Submitted URL: http://talkdesk.com/
Effective URL: https://www.talkdesk.com/
Submission: On December 21 via manual from BD — Scanned from US
Effective URL: https://www.talkdesk.com/
Submission: On December 21 via manual from BD — Scanned from US
Form analysis 2 forms found in the DOM
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<div class="mktoHtmlText text text--12 -margin-bottom-16 -margin-top-16"><input type="hidden" name="privacy" class="input -primary -margin-bottom-16"><span>By submitting this form, you allow Talkdesk to use your information as described in
our </span><a target="_blank" class="c-link" data-stringify-link="https://www.talkdesk.com/terms-of-service/privacy-policy/" delay="150" data-sk="tooltip_parent" href="https://www.talkdesk.com/terms-of-service/privacy-policy/" rel="noopener noreferrer">Privacy Notice</a><span>.</span>
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</form>Text Content
LOGIN PARTNERS SUPPORT English * English * Español * Deutsch * Français * Italiano * Português * Português (Brasil) Products Industries Resources CustomersPricing Contact SalesWatch a Demo Interactive Demo Customized Demo Pricing New Launch UNIFY THE AGENT EXPERIENCE WITH TALKDESK EMBEDDED. EMPOWER AGENTS WHEREVER THEY WORK WITH CUSTOMIZABLE TALKDESK COMPONENTS DIRECTLY INSIDE THE SYSTEMS THEY ALREADY USE. LEARN MORE Click for sound 0:13 EXPLORE THE LATEST FROM TALKDESK. Ascend AI AGENTIC AI-POWERED CONTACT CENTER PLATFORM Talkdesk & Salesforce Foundations OPTIMIZE THE CUSTOMER JOURNEY FROM END-TO-END Study FORRESTER STUDY: TALKDESK CUSTOMERS EXPERIENCED BENEFITS OF $9.52 MILLION AI-POWERED CUSTOMER EXPERIENCE PLATFORM THAT DELIVERS ROI. Transform customer experiences, dramatically reduce costs, and supercharge operational efficiencies with the AI-powered customer experience platform purpose-built for your industry. DETERMINE YOUR ROI AI THAT ACTUALLY… AI THAT ACTUALLY… HELPS AGENTS HELP CUSTOMERS. Cut after call work to 2 seconds or less. Learn more IMPROVES SELF-SERVICE RATES. Solve customer or agent questions with precise answers. Learn more SPEEDS AUTOMATION. Create new virtual agents and automations in a few clicks. Learn more REVEALS UNKNOWN UNKNOWNS. Uncover insights you wouldn’t have known to look for. Learn more IS SAFE AND EFFECTIVE. Prevent hallucinations and put guardrails on AI. Learn more LEARN MORE AI THAT ACTUALLY DRIVES OUTCOMES. customer story WAFD BANK: CONVERSATIONAL AI REDUCES CHECK BALANCE TIME BY 90% customer story FARFETCH: AUTOMATION IMPROVES HANDLE TIMES BY 50% customer story CARBON HEALTH: AUTOMATION REDUCES PATIENT WAIT TIMES AND BOOSTS CLINIC ANSWER RATES 40% customer story JK MOVING SERVICES: AI-BASED OPTIMIZATION INCREASES SALES CONVERSION BY 26% customer story BRITISH COLUMBIA LOTTERY CORPORATION: AI IMPROVED HANDLE, HOLD, AND WAIT TIMES customer story POGUST GOODHEAD: $750K SAVED WITH IMPROVED EFFICIENCIES customer story QUADIENT: DOUBLED SELF-SERVICE RATE WITH AI TALKDESK HELPS END BAD CUSTOMER SERVICE THROUGH THE POWER OF AI. AI FOR EVERY DAY Automate customer self-service, empower agents, and illuminate insights with cloud contact center solutions. learn more AI FOR INDUSTRIES Drive outcomes and exceptional CX with industry-specific solutions for your contact center. learn more AI FOR SELF-SERVICE Help customers get the answers they need faster with generative AI-powered self-service options. learn more AI FOR OMNICHANNEL ENGAGEMENT Deliver exceptional customer service across digital and voice channels with the help of AI. learn more AI FOR WORKFORCE ENGAGEMENT Use AI to manage, develop, and improve agent experience and efficiency. learn more AI FOR EMPLOYEE COLLABORATION Integrate your contact center, phone system, and collaboration tools for seamless internal communication. learn more AI FOR CUSTOMER EXPERIENCE ANALYTICS Discover unknown customer pain points through generative AI-powered analysis and automation. learn more AI FOR LOW-CODE CUSTOMIZATION Create custom routing, reports, and automation with low-code and no code interfaces. Learn More COMPANIES AROUND THE WORLD TRUST TALKDESK. REAL TALK. STRAIGHT FROM OUR CUSTOMERS. Talkdesk helps enterprises drive exceptional outcomes for their customers and improve the bottom line. Retail & Consumer Goods ALARM.COM Financial Services & Insurance HOME TRUST Transportation & Hospitality JK MOVING SERVICES Healthcare & Life Sciences MEMORIAL HEALTHCARE SYSTEM Financial Services & Insurance WAFD BANK MORE CUSTOMER STORIES SEE WHY WE’RE TOP RATED ON TRUSTRADIUS. Rated 8 out of 10 based on 661 reviews and ratings on Oct 01, 2024 TALKDESK HAS REALLY HELPED WITH MAKING WORK SIMPLER AND EASIER TO COMPLETE, NOT ONLY AM I HAPPY WITH HOW IT ASSISTS ME WITH GETTING MY WORK COMPLETED IN AN ORDERLY FORM BUT I AM ABLE TO PROVIDE FAST AND SUFFICIENT SERVICE TO MY CUSTOMERS WHICH WILL RESULT IN A BETTER WORK AVENUE. Siphelele Nxumalo Sep 23, 2024 IT IS EASY TO USE, IT WORKS AS A GREAT SOURCE OF COMMUNICATION BETWEEN AGENTS AND CUSTOMERS. IT HAS FEATURES THAT ARE STRAIGHT TO THE POINT AND ARE EASILY REMEMBERED. Andile Nxumalo Sep 20, 2024 IN MY ORGANIZATION, WE USED TALKDESK AS AN AUTO-DIALER AND REPORTING SYSTEM. IT'S USED TO MAKE AND TAKE CUSTOMER CALLS AND TO REPORT PRODUCTIVITY AND QUALITY MANAGEMENT. IT ALLOWS EASY ACCESS TO QUICK LIVE AND HISTORICAL DATA, ALLOWING US TO MONITOR AND TRACK ORGANIZATIONAL PERFORMANCE. Sakhephi Sokhela Sep 19, 2024 I CAN SCHEDULE CALLBACKS AND REP UP A CALL BY ADDING A SUMMARY OF WHAT I AND THE CUSTOMER SPOKE ABOUT. IT IS ONE OF THE BEST COMMUNICATION AND TELEPHONIC TOOLS FOR A WORKPLACE. AS AN EMPLOYEE, I CAN ALSO CHECK MY PROGRESS WHEN BEING COACHED ABOUT MY WORK PERFORMANCE. THE TALKDESK ALSO RECORDS CALLS. Nokwazi Mavundla Aug 27, 2024 TALKDESK IS HELPFUL BECAUSE WE USE IT TO RECEIVE CALLS IN OUR BPO. NOT ONLY DO WE TRACK LIVE QUES AND STATUSES FROM AGENTS, BUT WE ALSO RECEIVE FEEDBACK FROM OUR ASSESSORS THROUGH THE TALK DESK AS WELL AS COACHING, AND IT ALSO STORES CUSTOMER CONTACT DATA; I CAN TRACK ALL MY CALLS, AND IT RECORDS ALL THE CALLS SO WE CAN COME BACK TO REVIEW THEM. YOU CAN ALSO LISTEN LIVE AND TRACK YOUR DAILY PRODUCTIVITY. Nontobeko Mkhize Aug 27, 2024 TALKDESK IS VERY USEFUL IN MANY WAYS. IT HELPS IMPROVE OUR SELLING POINTS, RECTIFY MISTAKES, YOU KNOW WHERE YOU LACK AND CAN SEE YOUR MARKINGS AND RATINGS, GIVE SURVEYS TO UPSKILL US, AND MAKE SURE OUR JOB IS DONE CORRECTLY Nokuzola Vilakazi Aug 27, 2024 TALKDESK IS EFFICIENT AND PROVIDES VALUE IN LIVE REPORTING WHILST STORING HISTORIC DATA WHICH CAN BE USED TO PLAN EFFECTIVELY AND ANALYSE DATA WHERE NEEDED Keith Rambharose Aug 27, 2024 TALKDESK HAS BEEN PHENOMENAL IN TERMS OF EFFICIENCY, RELIABILITY, AND MAKING SURE TO UPDATE ANY SLAGGING THAT WE MIGHT FACE WITH THE PLATFORM. Sam Radebe TALKDESK NAMED G2 LEADER IN CONTACT CENTER SOFTWARE. G2 Grid® Scoring REQUEST DEMO SEE OUR RATING LEADING THE MARKET. FORBES CLOUD 100 Talkdesk Named to Forbes Cloud 100 for Sixth Consecutive Year. FROST & SULLIVAN Talkdesk Receives Frost & Sullivan 2024 Customer Value Leadership Awards for Vertical Market Excellence. IDC MARKETSCAPE Talkdesk Named a Leader in the 2024 IDC MarketScape for Contact Center as a Service (CCaaS) Software. INDUSTRY-SPECIFIC CLOUD CONTACT CENTER SOLUTIONS JUST FOR YOU. FINANCIAL SERVICES & INSURANCE HEALTHCARE & LIFE SCIENCES TRANSPORTATION & HOSPITALITY RETAIL & CONSUMER GOODS AI-POWERED CLOUD CONTACT CENTER SOLUTIONS FOR BUSINESSES OF ANY SIZE. ENTERPRISE SMB BPOS ENTERPRISE-CLASS PERFORMANCE YOU CAN TRUST. SECURE 0+ security certifications. SCALABLE 0+ countries for instant phone provisioning. RELIABLE 0.00 worldwide average MOS score. LET US HELP YOU CREATE CUSTOMER EXPERIENCE MAGIC WITH THE POWER OF AI. Request a demo to see how AI can boost results for your business. We appreciate your interest! We’ll respond within 24-48 hours. CountryUnited StatesCanadaUnited KingdomFranceGermanyPortugalSpainAlbaniaArgentinaAustraliaAustriaBahamasBelgiumBoliviaBrazilBulgariaCanadaChileChinaColombiaCosta RicaCroatiaCzech RepublicDenmarkEl SalvadorEstoniaEthiopiaFinlandFranceFujiGermanyGreeceGuatemalaHondurasHong KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJapanKenyaKoreaLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMalaysiaMaltaMexicoMonacoMontenegroNetherlandsNew ZealandNicaraguaNigeriaNorwayOther AfricaOther AmericasOther EuropeOther Middle EastPanamaPeruPhilippinesPolandPortugalPuerto RicoRepublic of CyprusRomaniaRussian FederationSaudi ArabiaSerbiaSingaporeSlovakiaSloveniaSouth AfricaSouth KoreaSpainSwedenSwitzerlandTaiwanThailandTurkeyUkraineUnited Arab EmiratesUnited KingdomUruguayVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S. # of Agents1 to 56 to 1011 to 2526 to 5051 to 100101 to 250251 to 500501 to 1,0001,001 to 5,0005,001+No Contact Center/CX Function By submitting this form, you allow Talkdesk to use your information as described in our Privacy Notice. REQUEST DEMO Why Talkdesk * Customer Service * Sales * Pricing * Integrations * AppConnect * Customers Company * About * Leadership * Partners * Trust * Developers * News & Press * Innovations * Awards & Recognition * Careers * Global Contacts * CX Awards Solutions * Communications, Media & Internet * Financial Services & Insurance * Government & Education * Healthcare & Life Sciences * Retail & Consumer Goods * Transportation & Hospitality Product * Product Demo * Omnichannel Engagement * Workforce Engagement * Customer Experience Analytics * Employee Collaboration Resources * Blog * Engineering Blog * Interactive Demos * Talkdesk CXTalent * Training & Documentation Terms of ServiceTerms of UsePrivacy NoticeLegalForward-Looking StatementTransparency in Supply Chains StatementInformation Security NoticesCookie Policy 201 Spear Street, Suite 1100, San Francisco, CA 94105 © 2024 Talkdesk