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Platform features
Fully customisable
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Create bespoke machine learning models that extract the specific intents,
entities, themes and emotions your business needs.
Fast model development
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Zero code training UI, automatic intent discovery, guided active training,
automatic model validation, model lifecycle management.

Easy to integrate
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Pre-built integrations for all leading enterprise communications platforms.
Strong APIs. Connectors for Workflow and RPA.

Inbuilt analytics
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Mine communications and build customisable dashboards - aggregate, query and
chart.

Real-time monitoring and alerts
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Configurable dashboards, email alerts and reports tracking specific themes and
intents.

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Guide: How NLP completes the intelligent automation stack
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Leverage Underwriting Automation to Reduce Costs and Accelerate Response Times
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News & Press
Re:infer launches Quality of Service - a new capability to understand and
transform service
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Re:infer launches Quality of Service - a new capability to understand and
transform service
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Re:infer considered the best AI startup
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Re:infer considered the best AI startup
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Re:infer wins 'Best Fintech' at FIN/SUM
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Re:infer wins 'Best Fintech' at FIN/SUM
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UK Innovator Re:infer raises $7.6m for AI platform that understands every
business conversation and actions them at scale
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UK Innovator Re:infer raises $7.6m for AI platform that understands every
business conversation and actions them at scale
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THE CONVERSATIONAL DATA INTELLIGENCE PLATFORM



MINE, MONITOR AND AUTOMATE EVERY CONVERSATION


RE:INFER, A UIPATH COMPANY, IS THE CENTRALISED NLP PLATFORM FOR THE ENTERPRISE.
CONNECTING ALL BUSINESS AND CUSTOMER CONVERSATIONS UNDER ONE PLATFORM, WE HELP
YOU TRANSFORM THE CUSTOMER EXPERIENCE, ENHANCE EFFICIENCY AND SCALABILITY.


Book a demo
ROI Calculator


Trusted by leading organisations to drive digital transformation

See why customers rely on Re:infer

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BUSINESS RUNS ON CONVERSATIONS


CUSTOMERS REACH OUT WHEN THEY NEED SOMETHING. COLLEAGUES TALK TO GET WORK DONE.

Every conversation contains valuable information about your customer needs, your
products, services and processes. But the process for extracting this insight
has always been manual, costly and inefficient.

Businesses are under constant pressure to improve - to be more responsive and
agile, to enhance the customer experience, to cut costs and be more efficient.
Yet every year there is more to do with fewer resources.


This won't scale. It can't scale. You can't improve with humans alone.





KNOW WHAT YOUR CUSTOMERS REALLY WANT, WORK BETTER AND SMARTER


TURN EVERY MESSAGE INTO ACTIONABLE DATA - AT SPEED, ON ANY CHANNEL. RAPIDLY
DEPLOY CONVERSATIONAL AI MODELS THAT CUT COSTS, DRIVE OPERATIONAL SCALABILITY
AND ENHANCE THE CUSTOMER EXPERIENCE.

Drive operational scalability

Enhance the customer experience

Make data-driven decisions


DRIVE OPERATIONAL SCALABILITY

Uncover the costly processes slowing your organisation down. Eliminate
inefficient requests and automate transactional customer requests.


Give your automation and workflow tools the structured data they need to deliver
cost out and digital transformation goals. 


Explore platform

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Label Volume Trend

Booking
Complaint
Refund
Booking

Cancel
Refund

Cancellation
100%
75%
50%
25%
0%
Messages

Apr 21
May 21
Jun 21
Jul 21
Aug 21
Sep 21
Date (UTC)


ENHANCE THE CUSTOMER EXPERIENCE 

Interpret customer queries, requests and feedback to quantify value and failure
demand. Monitor issues, identify root causes and trigger alerts on
conversations.


Give CX, Loyalty, Product and Service teams the quantified insights they need to
continuously improve the business.


Explore platform

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Label Treemap
Refund
Count: 2,870 (64.3% verbatims)


MAKE DATA-DRIVEN DECISIONS


Get visibility on opaque processes and channels to identify problems,
inefficiencies and quantify opportunities for change.


Give stakeholders the quantified insights they need to make informed decisions
on digital transformation investments.


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DEPLOY CUSTOM AI MODELS IN HOURS WITHIN A SIMPLE, ZERO-CODE USER INTERFACE


 * 01
   Connect Re:infer to your conversational channels
   
   Connect all your conversational channels - email, chat, phone calls, tickets,
   and CRM. Integrate the structured data into downstream applications with
   Re:infer’s pre-built integrations across all conversational, workflow and
   automation systems.
   
   
   View all integrations
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 * 02
   Combine human expertise with machine efficiency
   
   Re:infer learns from your organisation’s people and data. The zero-code
   interface empowers business users to teach Re:infer the specifics of your
   business. Re:infer becomes  tailored to you, and improves constantly in real
   time.
   
   
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 * 03
   Discover repetitive processes, patterns and requests
   
   Re:infer understands human language, reading every message and mining
   conversational data to identify and extract high volume processes, patterns
   and requests. Re:infer works quickly and at scale, delivering value in hours,
   not months.
   
   
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 * 04
   Automate and trigger actions in real time
   
   Re:infer converts any message into structured actionable data. 
   
   Using pre-built connectors to automation and workflow tools, Re:infer can
   trigger automated actions such as routing, triage, alerts, case creation and
   transactional responses.
   
   
   Built-in analytics are displayed in a customisable report which gives you
   insight into processes, customer issues and change opportunities -
   omnichannel and in real time.
   
   
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Model Rating
96

Excellent
This dataset is extremely healthy and has no issues whatsoever.
Good
All Labels
Most Labels perform adequately and have reliable predictions
+9
Contributors
c-info
The frequently assigned labels have a mean average precision of 87%
c-info
The mean average precision across all labels is 83.9%
c-info
86 labels have significant issues that need to be resolved
Recommended Actions
Review verbatims where the model has low confidence in predictions
Label commonly occuring clusters of similar intents in the dataset
Provide more varied training examples for Margin Call > Dispute
August 2021
Policy

52%
Policy

Amendment

41%
Policy

Cancellation

Request

24%
Policy

Cancellation

12%
Claim

4%
Label Volume Trend
Claim
Policy
Policy

Amendment
Policy

Cancellation

Request
Policy
100%
75%
50%
25%
0%
Messages

Apr 21
May 21
Jun 21
Jul 21
Aug 21
Sep 21
Date (UTC)
Mean Average Precisions
92%
New Cancellation Request
Created on 26 July 2021
API Name
new-cancellation-request
Filter
Entire set
Model Version 11
Labels
Search labels
All
Admin

100%
↳ Cancel and replace
100%
↳ Note of interest
100%
↳ Policy re-key
100%
Admin change

100%
↳ Business activity
100%
↳ Change of name
100%
↳


↳


↳


↳


All labels
Number of labels
119
Train size
1,619
Test size
422
Mean Average Precision
92%
Mean Average at Recall
100%
50%
0%

0%
50%
100%
Label average precision vs. Training set size
100%
75%
50%
25%
0%
Average Preciision

0
100
200
300
400
Python
Javascript
Bash
Response

import json
import os

import requests

print(
  requests.post(
      "https://reinfer.io/api/v1/datasets/org1/collateral/labellers/1/predict",
      headers={"Authorization": "Bearer " + os.environ["REINFER_TOKEN"]},
      json={
          "documents": [
              {
                  "messages": [
                      {
                          "from": "alice@company.com",
                          "to": ["bob@organisation.org"],
                          "sent_at": "2011-12-11T11:02:03Z",
                          "body": {
                              "text": "Hi Bob,\n\nCould you send me today's report?\n\nThanks,\nAlice"
                          },
                      },
                  ],
              },
          ],
      },
  ).json()
)

const request = require("request");

request.post(
  {
    url: "https://reinfer.io/api/v1/datasets/org1/collateral/labellers/1/predict",
    headers: { Authorization: "Bearer " + process.env.REINFER_TOKEN },
    json: true,
    body: {
      documents: [
        {
          messages: [
            {
              body: {
                text: "Hi Bob,\n\nCould you send me today's report?\n\nThanks,\nAlice",
              },
              from: "alice@company.com",
              sent_at: "2011-12-11T11:02:03Z",
              to: ["bob@organisation.org"],
            },
          ],
        },
      ],
    },
  },
  function (error, response, json) {
    console.log(JSON.stringify(json, null, 2));
  }
);


curl -X POST 'https://reinfer.io/api/v1/datasets/org1/collateral/labellers/1/predict' \
    -H "Authorization: Bearer $REINFER_TOKEN" \
    -H "Content-Type: application/json" \
    -d '{
  "documents": [
    {
      "messages": [
        {
          "body": {"text": "Hi Bob,\n\nCould you send me today'"'"'s report?\n\nThanks,\nAlice"},
          "from": "alice@company.com",
          "sent_at": "2011-12-11T11:02:03Z",
          "to": ["bob@organisation.org" ]
        },
    },
  ],
}'

{
  "labels": [
    [
      {"name": ["Request"], "probability": 0.93},
      {"name": ["Request", "Report"], "probability": 0.91}
    ],
  ],
  "entities": [
    [
      {
        "kind": "person",
        "formatted_value": "Bob",
        "span": { "content_part": "body", "utf16_byte_start": 3, "utf16_byte_end": 5 }
      }
      {
        "kind": "date",
        "formatted_value": "2011-12-11",
        "span": { "content_part": "body", "utf16_byte_start": 27, "utf16_byte_end": 31 }
      },
    ],
  ],
  "status": "ok"
}

Built for Builders



SEAMLESS INTEGRATION WITH
YOUR STACK


Build and deploy your own high-quality machine learning models on conversations
in minutes. No AI or data science expertise required.

Re:infer supports a flexible data model with first-class support for email,
tickets, feedback, chat or phone calls. There is an easy to use API and
developer tools for common tasks. We serve millions of production requests every
day.


Book a demo
Explore the API
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Helping enterprises achieve digital transformation



A COMPLETE ECOSYSTEM OF TECHNOLOGY, IMPLEMENTATION AND CONSULTANCY PROVIDERS


From technology providers to leading implementation and consulting companies,
the Re:infer partner ecosystem is used by enterprises to achieve their digital
transformation goals.


Become a partner
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Find a partner
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RECOGNITIONS AND ACHIEVEMENTS

Frost & Sullivan
Conversational Intelligence Services Analytics Market Excellence in Best
Practices 2022.
Gartner Cool Vendor
Conversational & Natural Language Technologies 2021
HFS Hot Vendor
Enterprise & Machine Learning Platform 2021
View all achievements
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85%
Of emails now automatically triaged by Re:infer


> “Re:infer has transformed how we do business, and I know we’ve only scratched
> the surface of what it can do. We’ve saved time and resources that can now be
> put toward serving our clients better than ever."

Matt Churchill
,
Head of Futures at Hiscox
Read the success story
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BUILD BETTER PRODUCTS AND SERVICES. QUICKLY. SCALABLY. EFFICIENTLY.



INCREASE OPERATIONAL SCALABILITY, ENHANCE THE CUSTOMER EXPERIENCE, AND IMPROVE
CONTROL WITH RE:INFER’S CONVERSATIONAL DATA INTELLIGENCE PLATFORM.


Book a demo
ROI Calculator
Intelligent automation needs NLP

HOW NLP COMPLETES THE INTELLIGENT AUTOMATION STACK


By enabling the analysis of communications data, NLP accelerates
hyper-automation and provides new scope for process improvement and operational
efficiency.

Download guide
btn-play
 * What is communication mining?
 * NLP - Buy, or Build?
 * From insights to automation - Conversational Data Intelligence and RPA

Product
 * Platform
 * Security
 * Partners
 * Get a demoGet started

Solutions
 * Asset Management
 * Capital Markets
 * E-commerce
 * Insurance
 * Telecommunications

Resources
 * Resources libraryEvents
 * Blog
 * API documentation

Company
 * About us
 * Careers
   Hiring
 * Partners
 * Contact us

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