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Software & Services

3 MIN READ

Commentary



CIOS: STOP SPENDING ON BAD TECH

US IT departments waste $85B yearly on bad tech. Chief information officers must
assess their tech stack to prevent deeper debt and the potential added cost of
attrition.
Prasad Ramakrishnan
SVP of IT and CIO, Freshworks
September 01, 2022
Credit: Mikhail Tolstoy via Alamy Stock
PDF


The time for digital transformation has come and gone, but some organizations
still lag. A successful transformation means having the right resources -- money
and talent -- in place. As US IT departments continue to hemorrhage money trying
to upkeep broken systems, the time is now for IT leaders to think about how to
prepare for an inevitable economic slowdown while facing tremendous tech debt
and a lack of the right talent to dig them out from it.



Stop Cutting Corners

It’s a vicious cycle. Rather than going to the core of the problem and replacing
technology, companies cut corners by working around (or even reworking) bad code
and poorly designed software. While it may seem that they are saving a few bucks
in the short-term, the fact is they’re losing money -- and doing so year after
year.

A recent study from Stripe and Harris Poll found the average developer spends
42% of their time dealing with technical debt and maintenance issues, of which
3.8 hours are spent just on debugging “bad code” that’s difficult to maintain.
The cost of bad code doesn’t come cheap -- IT departments choose to spend $85
billion annually on salvaging bad tech rather than building or buying better
software.




While it’s easy to say that all of the blame falls on bad choices and budgetary
issues, a severe lack of necessary talent digs the hole deeper.

Hire the Right People (and Let Them Do Their Jobs)

We’re all tired of feeling the impact from the Great Resignation, but the fact
is it left many tech companies and IT departments high and dry. While talent
shortage is a global issue, in the case of solving US tech debt a shortage of
software developers and engineers for hire leaves those with jobs being misused
and left to tend to projects focused on keeping toxic legacy systems in place.
If correctly deployed, a report by Stripe shows that this niche talent pool
could actually add $3 trillion to global gross domestic product (GDP) over the
next several years.

For various reasons ranging from lack of access to training, to experienced
workers suffering from burnout, a major shortage of skilled workers is in full
swing. According to the Bureau of Labor Statistics, the software engineer
shortage in the US will increase to almost 1.2 million by 2026 -- an alarming
statistic for an industry already billions in debt.



If You Can’t Build It, Buy It

While spending more after already spending so much to no avail might seem
daunting, knowing when to let go can save big dollars in the long run. While the
more well-known business software solutions come with a hefty price tag and a
team of consultants to get you off the ground, not all solutions are equal. Shop
around -- the solutions you need are out there. Audit what you have, what you
use, and take notice of the features you don’t use. Not only can this save money
upfront on the software itself, but buying an easy-to-try, buy, and use solution
might help ease attrition. A recent report shows that out of 9,000 employees
surveyed in different industries across the globe, a whopping nine in 10 are
frustrated by their workplace technology – and almost half are considering
changing jobs.

Strategize for Success

Planning for the future is a must -- and having the software developers and
engineers at the strategic planning table is crucial. Including your frontline
workers will help ensure you have the right product road map, and the right
people and tech for the long term. Not only will a strategy focused on the
future rather than just the now decrease future tech debt, but it may also save
you from employee turnover. If you don’t waste your developers’ time, they’ll
get back to doing the jobs they’re supposed to do -- and want to do.

As the digital transformation continues, it is time for IT departments to give
employees what they need -- the right tools, the right team and the autonomy to
do what they need to increase productivity and fill in the hole from tech debt.

IT Leadership & the Strategic CIO
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