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Submitted URL: https://cp.serverdata.net/KB/en-US/Article/2227/?context=/help/index.html
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Effective URL: https://support.serverdata.net/app/articles/detail/a_id/10250/type/KB
Submission: On July 21 via api from US — Scanned from DE
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MESSAGE PICKUP CENTER
This article describes the delivery of encrypted messages to the recipients when
Policy-based Encryption is enabled for the account. To find out more about
Policy-based Encryption, please read the Knowledge Base article Getting Started
With Policy-Based Encryption
Note: the messages stored in Message Pickup Center will only be available for 30
days.
When an email is sent from our server and Policy-based Encryption is triggered,
the recipient can view and reply to the encrypted email using their Message
Pickup Center in their web browser. When the recipient replies to an encrypted
message through the website interface the message is sent using an encrypted
connection to YOUR COMPANY Exchange servers. YOUR COMPANY servers decrypt the
email so that the recipient won't need to use the message pickup center to read
the email, but instead can read it using Outlook or Outlook Web App. And when a
desktop Outlook application connects to YOUR COMPANY Exchange server to view
email it uses a TLS-encrypted connection, so the message cannot be intercepted
by a third party.
Registration and login
Overview of Message Pickup Center
Password reset
REGISTRATION AND LOGIN
FIRST-TIME LOGIN
When an encrypted message is sent to the user for the first time, this recipient
will be prompted to go through the registration process to create an account in
the Message Pickup Center:
1. The recipient gets the following email:
2. After clicking Create your account and read your message link the recipient
will be redirected to the Message Pickup Center to fill out the Activation
Information and create the password for the profile:
Note: according to the password policy, the password should meet the
requirements listed below. The password policy cannot be changed from the
CONTROL PANEL.
Lockout period 30 Login attempts 15 Minimum password length 8 Lower case
required yes Upper case required yes Number required no Special character no
Repeated character limit 3 Username allowed no Historical passwords 3
Password expiration period 0 Challenge question yes Challenge answer minimum
length 4 Alternate email no Common password check yes
3. After clicking Activate the recipient is prompted to sign in with the
credentials that were just created:
LOGIN WITH AN EXISTING ACCOUNT
If the recipient already has a profile in the Message Pickup Center, the
encrypted email will look like this:
The recipient should click Click here to open to view the message. It will
redirect the recipient to the Message Pickup Center where he will be prompted to
enter an already existing set of credentials. If the recipient forgot the
password, it is possible to reset it. Navigate to the Password Reset section for
more details.
TWO-FACTOR AUTHENTICATION
In order to protect your account and reduce the risk of unauthorized access to
the Message Pickup Center, you may enable Two-Factor Authentication. To do so,
login to the Message Pickup Center and navigate to Settings > Security Options.
On the next page, click on More Options > 2-Step Verification > Register.
Please read our knowledge base article
Two-Factor Authentication For Encrypted Messages Recipients
for more information about the feature.
OVERVIEW OF MESSAGE PICKUP CENTER
When the recipient logs into the Message Pickup Center, he will see the
following interface, similar to Webmail
Here the user can view all Encrypted messages received, navigate to Draft, Sent,
and Trash folders, apply the Filter, Sorting, Search.
1. To open an encrypted message simply click on the message subject:
2. To reply to the email, click Reply. Note you can also Move, Verify, Print,
Save, or Delete the message.
You may click on any attachment to download it as a single file or as .zip
archive.
3. When replying to the email you can change the message formatting, add
attachments, and also Save to Drafts. Click Send to send the encrypted
reply.
There is an extra feature called Verify, which gives an option to verify if the
message was indeed encrypted. When opening an encrypted message, click Verify
button on top:
It will open a new page with validation information. You may also hit Check
Attachments to verify the attachments were also secured:
Under the Settings section, the user is able to change the password and adjust
Mailbox settings:
1. To view this section, click Settings on the top-right corner:
2. Click Security Options to change the password:
3. Click Account Settings to alter the mailbox settings and apply the
signature:
PASSWORD RESET
In case the recipient forgets the password, it is possible to follow the
procedure of resetting it.
1. To reset the password click Forgot your password? under the login page:
2. Enter the email address associated with the Message Pickup Center profile
and click Next:
3. You will receive the following notification:
4. Check your mailbox for the password reset link, you should see the following
email. Click Recover now:
Note: in case you have not received this notification email, check your
Junk-Email folder and run the search inside the mailbox for Password
recovery information subject.
5. You will be redirected to Message Pickup Center & asked one of the 3
Challenge questions that you set up when you created your account.
Note: If you don't remember answers to your Challenge questions then
please contact the sender of the encrypted email. They will need to ask the
administrator of the account to reset your account in the Message Pickup
Center. After the account is reset, you will receive an email with the
subject Reactivate your account that will contain a link to set up your
account from scratch. Please note that you will still have access to your
old emails in Message Pickup Center after the account reset.
6. If you answer the Challenge question correctly you will be able to create a
new password and click Activate:
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ARTICLE INFORMATION
Article ID: 10250
Last updated on: 05/06/2022 03:14 AM
Product: Email
Tags: message, center, Pickup, nosmr
Attachments:
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