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Submitted URL: http://goverlan.com/
Effective URL: https://www.easyvista.com/products/reach-end-to-end-service
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Submission: On March 10 via api from DE — Scanned from DE
Effective URL: https://www.easyvista.com/products/reach-end-to-end-service
Submission Tags: tranco_l324
Submission: On March 10 via api from DE — Scanned from DE
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Manage your choices AcceptDecline * Solutions * IT Service Management * IT Asset Management * IT Financial Management * Change & Release Management * Self-Service Portals * Enterprise Service Management * Customer Service Management * Responsive Applications * Intelligent Knowledge Management * Service Asset & Configuration Management * Project Management * ITIL Processes * Request Management * HR Service Management * Facility Service Management * Compliance * All Products * Industries | Insurance * Industries | Healthcare * Industries | Higher Education * Industries | Manufacturing * Industries | Public Sector * Industries | All Industries * Products * EV Service Manager * EV Self Help * EV Reach * EV Observe * All Solutions * Technology | Cloud * Technology | Platform * Technology | Service Apps * Customers * Customer page * Customer Success Portal * Technical Support * Professional Services * Training * Wiki * Resources * All Resources * Blog * Assessments * Ebooks and White Papers * Industry Reports * Videos and Product Tours * Webinars * Case Studies * Data Sheets * About * Company | Contact Us * Company | Careers * Company | Partners * Partner Portal * News | EV News * News | Events * I WANT A DEMO PRODUCT PACKAGES Search * Language * French * Spanish * Portuguese * Italian * Support * Get Pricing TM * Solutions * Products * Customers * Resources * About * I WANT A DEMO * PRODUCT PACKAGES ITSM IT Service Management IT Remote Support Management ITOM IT Operations Management IT Monitoring Management ESM Enterprise Service Management HR Service Management Facilities Service Management Customer Service Management GUIDE 5 ESSENTIAL STEPS TO MODERNIZE YOUR SERVICE DESK DOWNLOAD EV SERVICE MANAGER Incident Management Problem Management Change Management Request Fulfillment Service Level Management Knowledge Management Service Asset and Configuration Management Self-Service IT Financial Management EV REACH Remote Support/Control Background System Management IT Process Automation Incident Management Automation Software Deployment Cloud Service Pricing Free Trial EV OBSERVE Deploy and Monitor Alerts and Notifications IT Health Status Real-Time Dashboards AIOps Reports Hypervision Mobile App Digital Experience Monitoring Synthetic Monitoring EV SELF HELP Virtual Support Agents and ServiceBots Self Help for SF Service Cloud INTEGRATIONS HUB Integrations GARTNER REPORT 2023 GARTNER® MARKET GUIDE FOR IT SERVICE MANAGEMENT PLATFORMS Download Now CUSTOMERS Customer Sucess Portal Technical Support Professional Services Training EV Reach (former Goverlan) customers portal Wiki ACCESS YOUR CUSTOMER PORTAL NOW! Take me there CONNECT WITH CUSTOMER SUPPORT NOW! Take me there OUR BLOG Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered. RESOURCE CENTER We’re committed to providing resources that help you address all of your ITSM software needs. WEBINARS & EVENTS Stay up to date on our latest ITSM, ITOM or ESM webinars and events now COMPANY About Us Social Responsibility Careers NEWS EV News Events Press Releases PARTNERS Find a Partner Become a Partner Partner Portal EV Learning Center CONTACT US THE LATEST ON EV STAY UP TO DATE ON THE LATEST NEWS AND EVENTS FOR EASYVISTA. Check it out REMOTE SUPPORT & IT PROCESS AUTOMATION BOOK A DEMO CLAIM MY TRIAL GOVERLAN BECOMES EV REACH ! EV REACH CUSTOMER SUPPORT END-TO-END PROACTIVE AND PREDICTIVE SERVICE MANAGEMENT TO RESOLVE ISSUES WITH ZERO DOWNTIME Go beyond solving incidents and proactively eliminate them without impacting the end user. EV's Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business. TRUSTED ACROSS EVERY INDUSTRY EV REACH IS USED FOR REMOTE IT SUPPORT EV REACH SOLVES YOUR HELP DESK PAIN POINTS BY INCREASING TICKET CLOSE RATES AND OVERALL HELP DESK PRODUCTIVITY. EV Reach remote admin software works behind the scenes to instantaneously: * Reset a password * Unlock an account * Install a driver or device * Add a printer * Map a drive * Install, repair a software * Run & end a process * Monitor performance For your more complicated cases, you can remote control: * Quickly connecting to user sessions with fastConnect * Inviting other operators to join a session and collaborate on resolution SYSTEMS MANAGEMENT MANAGE YOUR DESKTOP USERS AND IT INFRASTRUCTURE REMOTELY AND SECURELY. AUTOMATE YOUR REPETITIVE SYSTEM ADMINISTRATION TASKS. Save time and improve efficiency with: * Global configuration management * Real-time monitoring, reporting and process automation * Software deployment, patch management and Windows updates * Password Management * Remote control, SSH and Telnet access * Secure access of desktops, servers, switches, and firewalls * Active Directory administration and automation * Bulk actions performed in 1 click * Hardware & Software inventories * User’s activities monitoring IT MANAGEMENT MANAGE THE COMPLEXITY OF YOUR IT LANDSCAPE WITH A SCALABLE REMOTE ACCESS SOFTWARE THAT WORKS BOTH FOR SMBS AND ENTERPRISE BUSINESSES. EV Reach offers the following benefits: * Lower cost of supporting IT infrastructure * Auditing of technician actions * Increased ticket close rates and overall technician productivity * Support local and remote end-users and systems * Increased compliance and security management * Perform almost any Windows administration tasks remotely * Compliance evaluation & remediation * A solution to manage attended and unattended endpoints * Affordable enterprise-class Remote Control MANAGED SERVICE PROVIDERS IMPROVE EFFICIENCY OF YOUR REMOTE IT SUPPORT AND ADMINISTRATION OPERATIONS. SUPPORT STAND-ALONE USERS, WORKGROUPS, AND ENTIRE ACTIVE DIRECTORY SITES WITH ENTERPRISE-CLASS REMOTE ACCESS SOFTWARE. EV Reach offers the following benefits: * Enterprise-class remote management and administration * Entire sites and individual endpoints management without VPN * On-demand support options for anyone, anywhere * Increased ticket close rate and overall technician productivity * Scalable pricing * Small footprint, easy integration * Auditing of technician actions DIGITAL SIGNAGE & KIOSKS SUPPORT MANAGE YOUR ATM, POS, AND DIGITAL SIGNAGE SYSTEMS WITH SMARTER REMOTE SUPPORT TOOLS. EV Reach provides: * Remediates DSS fails without exposing the system’s desktop to the public view * Enables users to perform visual verifications on multiple screens at once * Allows console operators to schedule health measures to prevent future DSS fails * Audits systems, detects undesired activities and sends alerts * Provides background systems management tools to minimize disruption * Generates hardware & software inventories * Offers advanced Remote Control features * Is secure and Compliant EV REACH SOLVES YOUR HELP DESK PAIN POINTS BY INCREASING TICKET CLOSE RATES AND OVERALL HELP DESK PRODUCTIVITY. EV Reach remote admin software works behind the scenes to instantaneously: * Reset a password * Unlock an account * Install a driver or device * Add a printer * Map a drive * Install, repair a software * Run & end a process * Monitor performance For your more complicated cases, you can remote control: * Quickly connecting to user sessions with fastConnect * Inviting other operators to join a session and collaborate on resolution MANAGE YOUR DESKTOP USERS AND IT INFRASTRUCTURE REMOTELY AND SECURELY. AUTOMATE YOUR REPETITIVE SYSTEM ADMINISTRATION TASKS. Save time and improve efficiency with: * Global configuration management * Real-time monitoring, reporting and process automation * Software deployment, patch management and Windows updates * Password Management * Remote control, SSH and Telnet access * Secure access of desktops, servers, switches, and firewalls * Active Directory administration and automation * Bulk actions performed in 1 click * Hardware & Software inventories * User’s activities monitoring MANAGE THE COMPLEXITY OF YOUR IT LANDSCAPE WITH A SCALABLE REMOTE ACCESS SOFTWARE THAT WORKS BOTH FOR SMBS AND ENTERPRISE BUSINESSES. EV Reach offers the following benefits: * Lower cost of supporting IT infrastructure * Auditing of technician actions * Increased ticket close rates and overall technician productivity * Support local and remote end-users and systems * Increased compliance and security management * Perform almost any Windows administration tasks remotely * Compliance evaluation & remediation * A solution to manage attended and unattended endpoints * Affordable enterprise-class Remote Control IMPROVE EFFICIENCY OF YOUR REMOTE IT SUPPORT AND ADMINISTRATION OPERATIONS. SUPPORT STAND-ALONE USERS, WORKGROUPS, AND ENTIRE ACTIVE DIRECTORY SITES WITH ENTERPRISE-CLASS REMOTE ACCESS SOFTWARE. EV Reach offers the following benefits: * Enterprise-class remote management and administration * Entire sites and individual endpoints management without VPN * On-demand support options for anyone, anywhere * Increased ticket close rate and overall technician productivity * Scalable pricing * Small footprint, easy integration * Auditing of technician actions MANAGE YOUR ATM, POS, AND DIGITAL SIGNAGE SYSTEMS WITH SMARTER REMOTE SUPPORT TOOLS. EV Reach provides: * Remediates DSS fails without exposing the system’s desktop to the public view * Enables users to perform visual verifications on multiple screens at once * Allows console operators to schedule health measures to prevent future DSS fails * Audits systems, detects undesired activities and sends alerts * Provides background systems management tools to minimize disruption * Generates hardware & software inventories * Offers advanced Remote Control features * Is secure and Compliant WHY EV REACH STANDS OUT * Get instant access to attended and unattended machines, no matter where they are. * Multiple connection options allow you to support users regardless of their network location and quickly resolve their issues. * On-premises implementation (no external surface of attack) * Active Directory Integration * Multi screens dashboards and IT reporting * Minimal infrastructure hardware requirements, install in minutes, pay as you grow 1998 Empowering IT since 13000 Customers worldwide 3M+ Devices managed for customers +4.5/5 Average rating on G2, Gartner etc THE KEYS ARE IN YOUR HANDS! TAKE EV REACH FOR A TEST DRIVE TODAY Access My Free Trial SUPPORT YOUR USERS WITH THE MOST SECURE REMOTE ACCESS SOLUTION Support your users with the most powerful and secure remote access solution. Our advanced remote desktop technology allows you to you access your users and systems within seconds, no matter where they are. Monitor the screen activity and health status of groups of machines with the multi-machine screen monitor. We support multiple platforms/system types via a range of access protocols including Citrix and Microsoft Terminal Services user sessions. BOOK A DEMO DEPLOY UNATTENDED ENDPOINT MANAGEMENT Our behind-the-scenes system management lets you support your users without interrupting them. Query, control and manage workstations via unattended endpoint management tasks and keep your users productive. For increased reliability, EV Reach’s real-time query engine, with fail-over database back-end, prioritizes live data over historical data in case of system unavailability for end-to-end service delivery. BOOK A DEMO NEW EBOOK: IMPROVE REMOTE IT SUPPORT USING DATA BEST PRACTICES Download Now AUTOMATE COMPLEX OR REPETITIVE IT TASKS EV Reach’s real-time process automation can handle repetitive or complex IT processes based on real-time scanning, detection and remediation. It generates actionable insights and reports and makes IT process automation easy with a low-code approach thanks to our extensive library of admin tasks for computers and Active Directory. BOOK A DEMO IMPROVE TICKET CLOSURE RATE Deploy real-time process automation and native integrations to enable a proactive approach combined with actionable analytics that allow smooth execution of complex tasks. BOOK A DEMO READY TO MAKE IT EASY WITH SELF-HEALING? Click for sound 3:49 Provide your support agents with a seamless experience and allow them to access a user’s system remotely or perform a background task with one click from an incident in the EasyVista Service Manager solution. In combination with our Self Help virtual agent and knowledge management technology, EV Reach provides advanced self-healing capabilities to automate user incident resolution with minimal user interruption or downtime. See It In Action INCREASE EMPLOYEE SATISFACTION Integrate proactive self-healing processes and findings from observability that help you manage endpoints with minimal interaction or interruptions to employees. DOWNLOAD WMIX FOR FREE LEARN MORE MARKET GUIDE 2023 Gartner® Market Guide for IT Service Management Platforms Download EV OBSERVE EBOOK Challenges in Supervision of Information System Download BLOG ITIL process and frameworks: the complete beginners guide (2023 update) Learn Now TAKE THE FIRST STEP IN TRANSFORMING YOUR SERVICE TODAY! 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