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HOW CAN WE HELP?

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HELP TOPICS


GETTING STARTED

10 Articles
 * Understanding Your Monthly Statement
 * Merchant Home Reference Guide
 * How to Reset Your Merchant Home User Name & Password

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TRANSACTIONS, BATCHES & DEPOSITS

7 Articles
 * How Do I Close My Batch?
 * Deposit Options
 * What is a Chargeback?

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ACCOUNT SETTINGS

11 Articles
 * How Do I Change My Federal Tax ID?
 * How Do I Change the Ownership of my Account?
 * How Do I Change the Mailing Address Associated With My Account?

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PCI COMPLIANCE

3 Articles
 * DataGuardian $150,000 Data Breach Protection Insurance Policy
 * PCI Compliance & Breach Insurance: DataGuardian Compliance & Security Program
 * Understanding Your P2PE Device

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RESOURCES

4 Articles
 * Understanding Your Form 1099-K
 * Hyfin Onboarding Process
 * Merchant Portal Virtual Terminal User Guide

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EQUIPMENT

11 Articles
 * Verifone VX520 XEVA432-XEVA433 Quick Reference Guide
 * PAX A Series Quick Reference Guide
 * Xplor Pay Mobile Activation/Use/Setup Guide

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POPULAR ARTICLES

 * PCI Compliance & Breach Insurance: DataGuardian Compliance & Security Program
 * PAX A Series Quick Reference Guide
 * Clearent Empower Program Attestation
 * Cash Discount Best Practices
 * Merchant Home Reference Guide


NEED SUPPORT?

Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support

Customer Support

For questions about statements, billing, reconciliation, Merchant Home online
reporting, terminals, equipment or additional service requests.

866-435-0666

Monday - Sunday 7:00 AM - 11:00 PM Central

Partner Sales Support

866-203-7157

Monday - Friday 7:30 AM - 5:30 PM Central 



Direct Sales Support

844-951-1248

Monday - Friday 8:00 AM - 5:00 PM Central 

© 2024 Clearent, LLC is a registered agent for Central Bank of St. Louis, MO;
Citizens Bank, N.A., Providence, RI; and Pathward, N.A., Sioux Falls, SD.

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