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 * Solutions
   Use Cases
   Support
   Popular
   Deliver personal customer support at any scale
   Engage
   Onboard, activate, and re-engage customers
   Convert
   Convert more website visitors into customers
   
   Industries
   E-commerce
   Financial Services
   Education
   Healthcare
   
   Company Size
   Enterprise
   Small Business
   Early Stage
   
   Watch a Demo
   Learn how to use Intercom for support, marketing, and customer engagement.
   Watch a demo
 * Platform
   The Intercom Platform
   Get an overview of the Intercom platform—and see why we're known as the
   Engagement OS.
   Learn more
   
   Business Messenger
   Support and engage customers with chat, messages, and more
   Management Tools
   Efficiently manage all your customer interactions in one place
   
   Customer Data Platform
   Leverage your customer data to personalize every interaction
   Apps & Integrations
   Integrate and extend Intercom with 300+ apps
   
   Top Features
   Live Chat
   Support Bots
   Shared Inbox
   Product Tours
   Campaign Builder
   
 * Resources
   Product Help
   Help Center
   Learn how to install, set up, and use Intercom
   Developer Hub
   Learn how to integrate or build on top of Intercom
   Community Forum
   Learn, share, and connect with other Intercom users
   
   Learn & Connect
   Blog & Podcasts
   Stories about support, marketing, product, and more
   Books & Webinars
   Discover books, guides, and webinars full of insights
   Academy
   Master Intercom with deep-dive courses from Intercom experts
   
   Customer Stories
   Discover how businesses like you use Intercom to support and engage
   customers.
   Read stories
 * Pricing


Get started
View demo


INTRODUCTION TO THE MESSENGER


Hosted by
Kate Sugrue
Senior Customer Advocacy Manager
Duration
4 min


WE’VE REIMAGINED WHAT A BUSINESS MESSENGER SHOULD BE — AND IT’S MORE THAN JUST
CHAT.




RELATED DEMOS

Explore more
Demo
Customize your Messenger
Customize the Intercom Messenger so it feels completely at home on your product
or site.
Watch video
Demo
Track user data
Track user data to see who your customers are and what actions they do, or
don't, take in your app.
Watch video
Demo
Forward your emails and social messages
Automatically send emails and social media channels to teams or teammates in
Intercom.
Watch video


SITEMAP

 * Pricing

 * Use Cases
   
   * Support
   * Engage
   * Convert

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Account Based Marketing
   * Management Tools
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Transactional Messaging
   * Surveys
   * Switch

 * Resources
   
   * Blog
   * Watch a Demo
   * Academy
   * Webinars
   * What's New
   * Product Changes
   * App Store
   * Docs
   * Developers
   * Status
   * Security
   * Books and Guides
   * Support ROI Calculator
   * Services

 * Company
   
   * About
   * Customers
   * Community Forum
   * Careers
   * Press Resources
   * App Partner Program
   * Service Partner Program
   * Contact Us
   * Terms
   * Privacy

From the blog

 * Intercom’s product principles: Following design fundamentals to leave space
   for innovation
 * 2U and Code for America on meeting customers where they are
 * Welcoming our new Chief People Officer and other senior leaders
 * Raising the bar: Revealing the 3 customer service trends to act on in 2022

Read more


🌎 CHOOSE YOUR LANGUAGE

 * English (United States)
 * German
 * Spanish
 * French
 * Portuguese (Brazil)

 * Terms
 * Privacy
 * Status
 * Security




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