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भारत सरकार

संचार मंत्रालय

GOVERNMENT OF INDIA

MINISTRY OF COMMUNICATIONS

* A-
* A
* A+
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दूरसंचार विभाग

DEPARTMENT OF TELECOMMUNICATIONS

* Home
* Citizen Centric Services
* About
* Keep Yourself Aware
* FAQs
* In Social Media
* Image Gallery
* Useful Links

HON'BLE UNION MINISTER

Shri Jyotiraditya M Scindia

HON'BLE MINISTER OF STATE

Dr. Pemmasani Chandra Sekhar

HON'BLE UNION MINISTER

Shri Jyotiraditya M Scindia

HON'BLE MINISTER OF STATE

Dr. Pemmasani Chandra Sekhar

BLOCK YOUR LOST / STOLEN MOBILE PHONE (CEIR)

23,75,052

MOBILES BLOCKED

14,16,930

MOBILES TRACED

KNOW YOUR MOBILE CONNECTIONS (TAFCOP)

1,04,22,726

REQUESTS RECEIVED

97,47,886

REQUESTS RESOLVED

REPORT SUSPECTED FRAUD COMMUNICATION (CHAKSHU)

1,40,356

INPUTS RECEIVED

2,39,260

ACTION TAKEN

CITIZEN CENTRIC SERVICES

New

REPORT SUSPECTED FRAUD & UNSOLICITED COMMERCIAL COMMUNICATION / SPAM

CHAKSHU

→

BLOCK YOUR LOST / STOLEN MOBILE

CEIR

→

KNOW YOUR MOBILE CONNECTIONS

TAFCOP

→

KNOW YOUR MOBILE / IMEI VERIFICATION

KYM

→

REPORT INCOMING INTERNATIONAL CALL WITH INDIAN NUMBER

RICWIN

→

KNOW YOUR WIRELINE INTERNET SERVICE PROVIDER (ISP)

KYI

→

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ABOUT SANCHAR SAATHI

Sanchar Saathi portal is a citizen centric initiative of Department of
Telecommunications to empower mobile subscribers, strengthen their security and
increase awareness about citizen centric initiatives of the Government. Sanchar
Saathi empowers citizens by allowing them to know the mobile connections issued
in their name, get disconnected the connections either not taken by them or not
required by them, block and trace stolen/lost mobile phones and check
genuineness of devices while buying a new/old mobile phone. Sanchar Saathi
facilitates citizens for reporting suspected fraud communication and Unsolicited
Commercial Communication (UCC) or spam. Sanchar Saathi contains various
facilities like Chakshu, CEIR, TAFCOP, KYM, RICWIN, KYI etc.

In addition, Keep Yourself Aware facility provides latest updates and awareness
material on different aspects related to end user security, telecom and
information security.

REPORT SUSPECTED FRAUD & UNSOLICITED COMMERCIAL COMMUNICATION (CHAKSHU)

Chakshu - Report Suspected Fraud Communication
Chakshu facilitates citizens to report the suspected or unsolicited
communications received through call, SMS or WhatsApp which are intended for
cyber-crime, financial frauds, impersonation, fake customer services / lottery
offer / loan offer / job offer / installation of mobile tower / disconnection of
services or KYC update / loan etc. or any other misuse. Such proactive reporting
of suspected fraud communication helps Department of Telecommunications in
prevention of misuse of telecom resources for cyber-crime, financial frauds etc.
It may be noted that 'Chakshu' is not a facility for reporting about financial
fraud or cyber-crime cases. In case, someone has already lost money due to
financial fraud or is a victim of cyber-crime, it is suggested to report at
cyber-crime helpline number 1930 or website https://www.cybercrime.gov.in.

Chakshu - Report Unsolicited Commercial Communication
Chakshu facilitates citizens to report UCC or spam received through Voice Call
or SMS which is not as per the consent given by recipient to sender or as per
registered preference (s). UCC / Spam are dealt as per The Telecom Commercial
Communication Customer Preference Regulation (TCCCPR), 2018 regulations of
Telecom Regulatory Authority of India (TRAI).
Any complaint made within 3 days of receiving UCC / Spam are considered valid
complaints and further investigation is done by the telecom service providers
and may lead to action against sender. The complaints made beyond 3 days of
receiving UCC / Spam are considered Reports. These reports may not lead to
action against the sender at first hand but would aid in finding such spammers
proactively.

BLOCK YOUR LOST/STOLEN MOBILE (CEIR)

CEIR module facilitates tracing of the lost/stolen mobile devices. This also
facilitates blocking of lost/stolen mobile devices in network of all telecom
operators so that lost/stolen devices cannot be used in India. If anyone tries
to use the blocked mobile phone, its traceability is generated. Once mobile
phone is found it may be unblocked on the portal for its normal use by the
citizens.

KNOW YOUR MOBILE CONNECTIONS (TAFCOP)

TAFCOP module facilitates a mobile subscriber to check the number of mobile
connections taken in his/her name. It also facilitates to report the mobile
connection(s) which are either not required or not taken by the subscriber.

KNOW YOUR MOBILE / IMEI VERIFICATION (KYM)

Through KYM, you can check the validity of your mobile device even before buying
it. IMEI is written on the mobile packaging box. It could be found on the mobile
bill/invoice. From your mobile you can check the IMEI number by dialling *#06#,
IMEI number will be shown on mobile screen. If the status of the mobile is shown
as Black-listed, duplicate or already in use, please avoid buying the mobile.
KYM could be used through 3 methods: via SMS, via KYM app or via Web Portal.

REPORT INCOMING INTERNATIONAL CALL WITH INDIAN NUMBER (RICWIN)

RICWIN module facilitates citizens to report the incoming international calls
received with local Indian number (+91-xxxxxxxxxx). RICWIN enables citizens to
be government’s eye to report such calls for busting/unearthing suspected
illegal telecom setups which cause loss to Government's exchequer and pose
threat to national security.

KNOW YOUR WIRELINE INTERNET SERVICE PROVIDER (KYI)

Know Your Wireline Internet Service Provider (KYI) module facilitates citizens
to check the details of Wireline Internet Service Providers (ISPs). The module
enables the citizens to search for presence of any ISP across the length and
breadth of the country by entering PIN code, address or name of the ISP.

--------------------------------------------------------------------------------

KEEP YOURSELF AWARE

TALES OF SANCHAR SAKHI

Click here for English version
हिंदी संस्करण के लिए यहां क्लिक करें
→

KNOW YOUR MOBILE (KYM)

Click to know more
→

UNSOLICITED COMMERCIAL COMMUNICATION

Click to know more
→

PM WANI, TOWERS AND RADIATION

Click to know more
→

CYBER AWARENESS, REPORTING AND CYBER SWACHHTA KENDRA

Click to know more
→

INTERNATIONAL CALLS WITH INDIAN NUMBER

Click to know more
→

TRAI MYSPEED

Click to know more
→

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FREQUENTLY ASKED QUESTIONS

SANCHAR SAATHI FAQS

WHAT IS SANCHAR SAATHI?

Sanchar Saathi portal is a citizen centric initiative of Department of
Telecommunications to empower mobile subscribers, strengthen their security and
increase awareness about citizen centric initiatives of the Government. Sanchar
Saathi empowers citizens by allowing them to know the mobile connections issued
in their name, get disconnected the connections not required by them,
block/trace lost mobile phones and check genuineness of devices while buying a
new/old mobile phone. Sanchar Saathi contains various modules like CEIR, TAFCOP
etc.

WHAT IS CEIR MODULE IN SANCHAR SAATHI PORTAL?

WHAT IS TAFCOP MODULE IN SANCHAR SAATHI PORTAL?

WHAT IS 'KNOW YOUR WIRELINE ISP (KYI)' FACILITY ON SANCHAR SAATHI PORTAL?

'Know Your Wireline ISP (KYI)' facilitates citizens to check the details of
Wireline Internet Service Providers in their area to get internet services.

WHAT IS 'REPORT INTERNATIONAL CALL WITH INDIAN NUMBER' (RICWIN) FACILITY ON
SANCHAR SAATHI PORTAL?

RICWIN facilitates citizens to report about the international calls received by
them with local Indian number (+91-xxxxxxxxxx) starting with +91 and having 10
digits excluding +91. Such international calls are received by illegal telecom
setups over internet from foreign country and sent to Indian citizens disguising
as domestic calls. Reporting about such calls helps the Government to act
against illegal telecom exchanges which are causing financial loss to the
Government's exchequer and posing threat to national security.

WHAT IS 'CHAKSHU - REPORT SUSPECTED FRAUD COMMUNICATION' FACILITY ON SANCHAR
SAATHI PORTAL?

Chakshu facilitates citizens to report the suspected fraud communications with
the intention of defrauding telecom service users for cyber-crime, financial
frauds, non-bonafide purpose like impersonation or any other misuse through
Call, SMS or WhatsApp. Few examples of suspected fraud communications are
communication related to Bank Account / Payment Wallet / SIM / Gas connection /
Electricity connection / KYC update / expiry / deactivation, impersonation as
Government official / relative, sextortion related etc.

CHAKSHU - REPORT SUSPECTED FRAUD COMMUNICATION FAQS

WHAT IS 'CHAKSHU - REPORTING SUSPECTED FRAUD COMMUNICATION' FACILITY ON SANCHAR
SAATHI PORTAL?

Chakshu facilitates citizens to report the suspected or unsolicited
communications received through call, SMS or WhatsApp which are intended for
cyber-crime, financial frauds, impersonation, fake customer services / lottery
offer / loan offer / job offer / installation of mobile tower / disconnection of
services or KYC update / loan etc. or any other misuse. Such proactive reporting
of suspected fraud communication helps Department of Telecommunications in
prevention of misuse of telecom resources for cyber-crime, financial frauds etc.

WHAT IS SUSPECTED OR UNSOLICITED COMMUNICATION?

Suspected or unsolicited communications received through call, SMS or WhatsApp
which are intended for cyber-crime, financial frauds, impersonation, fake
customer services / lottery offer / loan offer / job offer / installation of
mobile tower / disconnection of services or KYC update / loan etc. or any other
misuse. Some of the suspected communication, received by the users, are related
to frauds in the name of the following:
i. KYC related to Bank/Electricity/ Gas/ Insurance policy etc.
ii. Impersonation as Government official / relative.
iii. Fake Customer Care Helpline.
iv. Online job / lottery /gifts/loan offers.
v. Sextortion.
vi. Multiple automated / robo communication.
vii. Malicious link / website.

SUSPECTED OR UNSOLICITED COMMUNICATION RECEIVED THROUGH WHICH MEDIUM CAN BE
REPORTED AT CHAKSHU FACILITY ON SANCHAR SAATHI?

Voice call, SMS, WhatsApp message or WhatsApp call where the sender’s mobile /
landline number is visible.

HOW SUSPECTED FRAUD COMMUNICATIONS CAN BE REPORTED ON CHAKSHU FACILITY OF
SANCHAR SAATHI PORTAL?

Following steps are to be taken:
* Visit Sanchar Saathi portal at www.sancharsaathi.gov.in
* Click Citizen Centric Services and then click on 'Chakshu - Report Suspected
Fraud Communication'.
* Select the medium and category of suspected fraud communication.
* Provide the details of suspected fraud communication. Screenshot of the
communication received may also be uploaded which is optional.
* Verify your mobile number with OTP and enter your name.
* Click submit button to submit the request.

WHAT HAPPENS TO SUCH SUSPECTED FRAUD COMMUNICATION REPORTED AT 'CHAKSHU' ON
SANCHAR SAATHI PORTAL?

Department of Telecommunications, after verification of the reported event, act
against the sender of suspected fraud communication as per departmental
procedure which may include reverification of the subscriber, disconnection and
filing of police complaints/FIRs, if required.
Disclaimer - Reporting of suspected fraud communication at 'Chakshu' helps
Department of Telecommunications in prevention of misuse of telecom resources
for cyber-crime, financial frauds etc. However, Department of Telecommunications
does not undertake to act against the reported suspected fraud communication
sender.

WHETHER THE DETAILS OF THE CITIZEN PROVIDING INFORMATION ABOUT SUSPECTED FRAUD
COMMUNICATIONS ARE KEPT CONFIDENTIAL?

Department of Telecommunications ensures the confidentiality of the vigilant
citizen reporting about suspected fraud communication and helping government to
act against such suspected fraud communication.

WHAT HAPPENS TO NON-GENUINE REPORTS BY CITIZENS ON CHAKSHU?

Department of Telecommunications may initiate suitable action including
reverification of the subscribers reporting non-genuine suspected fraud
communication, blocking of such subscriber for reporting etc.

CHAKSHU - REPORT UNSOLICITED COMMERCIAL COMMUNICATION (UCC) FAQS

WHAT IS CHAKSHU - REPORT UNSOLICITED COMMERCIAL COMMUNICATIONS (UCC) FACILITY ON
SANCHAR SAATHI PORTAL?

Chakshu - Report UCC facilitates citizens to report UCC or spam received through
Voice Call or SMS which is not as per the consent given by recipient to sender
or as per registered preference(s).

WHAT IS UNSOLICITED COMMERCIAL COMMUNICATION (UCC) OR SPAM?

UCC or Spam is an unwanted message received through message or voice call. To be
UCC or Spam, the message/call should:
i. Not be as per the consent given by recipient to sender.
ii. Not be as per registered preference (s) of recipient.

WHAT IS NOT UCC OR SPAM?

Calls or messages received from registered senders which are not spam or UCC.
Further, some organisations can send you messages or calls without permission
when such communication is in public interest. These may include:
i. Central Government or
ii. State Government or
iii. Bodies established under the Constitution

WHETHER COMMERCIAL CALLS CAN BE MADE THROUGH 10 DIGIT NUMBERS OTHER THAN
STARTING WITH 140XXXXX OR 160XXXX?

Unregistered Telemarketer (UTM) means any Sender of commercial communication who
is not registered for the purpose of telemarketing with the service provider(s).
Subscriber, who is making communications using 10 digit numbers other than
starting with 140xxxxx or 160xxxx, will be considered as UTM. If any sender is
engaged in sending unsolicited commercial communications from 10 digit number
and complaint received against it then, service providers are bound to take
action against such sender as under:-
i. for first instance of violation, a warning shall be given
ii. for the second instance of violation, Usage Cap shall continue for a
period of six months;
iii. for third and subsequent instances of violations, all telecom resources of
the sender shall be disconnected for a period up to two years and access
provider shall put the sender under blacklist category and communicate to
all other access providers to not to allocate new telecom resources to
such sender for up to two years from the date of such communication

WHAT ARE THE REGULATIONS THAT GOVERN UCC OR SPAM?

Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018
of TRAI govern the UCC or spam. TCCCPR, 2018 on one hand protects customers from
UCC and on the other hand aids principal entities to send commercial
communication to those customers who have opted their services or set their
preferences to allow such communications.
Please visit https://trai.gov.in/tcccpr to know more details.

WHAT ARE MEASURES TO BE TAKEN TO AVOID UCC?

i. Don't tick subscribe boxes when completing online forms.
ii. Don't provide mobile number to potential spamming source.
iii. Register your preference to manage who can send commercial communication
to you. Please visit https://trai.gov.in/preference-registration to know
more on how to modify preference.
iv. Manage consent given to entities who are sending commercial communication.
Please visit https://trai.gov.in/manage-your-consent to know more on how
to revoke consent.

CAN A CUSTOMER OPT OUT OF GETTING ANY COMMERCIAL COMMUNICATIONS?

To avoid the inconvenience caused by UCC, a telecom subscriber can opt to block
all commercial communications or can selectively block commercial communications
as per preference categories. Various modes of registration of the preferences
such as TRAI DND App, sending SMS to short code 1909 and calling on 1909 and
through Telecom Service Provider (TSP) have been prescribed. Access providers
(TSP) are required to make the Customer Preference Registration Facility (CPRF)
available for the customers to register their preferences throughout the year on
24 hours x 7 days basis.

WHAT IS CUSTOMER PREFERENCE REGISTRATION FACILITY (CRPF)?

A telecom subscriber can register preference to manage who can send commercial
communication to his/ her. Preference Choices includes:
i. categories of Commercial Communication
ii. Mode(s) of communication
iii. Time Band(s)
iv. Types of Day(s) of the week including public and national holiday(s)

For more details, please visit https://trai.gov.in/preference-registration.

WHAT ARE THE MODES TO REGISTER, MODIFY OR DE-REGISTER YOUR PREFERENCE(S) FOR
COMMERCIAL COMMUNICATIONS?

i. Sending SMS to short code 1909; or
ii. Calling on 1909; or
iii. Interactive Voice Response System (IVRS); or
iv. TRAI DND App
v. Through Your Telecom Service Provider

For more details, please visit https://trai.gov.in/preference-registration .

WHEN CAN A COMPLAIN OR REPORT AGAINST UCC BE MADE?

One can make complaint or report in case the message or call received is UCC or
spam. Any complaint made within 3 days from the date of UCC / Spam are
considered valid complaints. These complaints are entitled for further
investigation and may lead to action against senders. E.g. if UCC / Spam is
received on 15/04/2021 one must complain before 18/04/2021.
The complaints made beyond 3 days of receiving UCC / Spam are considered
Reports. These reports may not lead to action against the sender at first hand
but would aid in finding such spammers proactively.

WHAT ARE THE MODES TO REGISTER COMPLAINT OR REPORT?

i. Through Chakshu facility of Sanchar Saathi portal; or
ii. Sending SMS to short code 1909; or
iii. Calling on 1909; or
iv. Interactive Voice Response System (IVRS); or
v. TRAI DND App; or
vi. Through Your Telecom Service Provider

HOW UCC CAN BE REPORTED AT SANCHAR SAATHI PORTAL?

Following steps are to be taken:
i. Visit Sanchar Saathi portal at www.sancharsaathi.gov.in.
ii. Click Citizen Centric Services and then click on 'Chakshu - Report
Suspected Fraud Communication & UCC'.
iii. Select the medium and category of UCC.
iv. Provide the details of UCC. Screenshot of the communication received may
also be uploaded which is optional.
v. Verify your mobile number with OTP and enter your name.
vi. Click submit button to submit the request.

WHAT HAPPENS TO THE SUCH REPORTED UCC COMPLAINS OR REPORTS?

These complains and reports are provided to the Telecom Service Providers for
acting against the sender as per TCCCPR, 2018. A complaint ID will be shared
after a complaint.

HOW CAN THE STATUS OF COMPLAINT BE CHECKED?

To check the status following may be visited for your Telecom Service Provider:
AIRTEL - https://u.airtel.in/c_srtrck
BSNL - https://www.ucc-bsnl.co.in/customers
RJIL - https://www.jio.com/track_sr_status
VIL - https://vi.app.link/CompH

WHAT IS A HEADER AND HOW CAN DETAILS OF SENDER OF A PARTICULAR HEADER BE
CHECKED?

Header means an alphanumeric string of maximum eleven characters or numbers
assigned to an individual, business or legal entity under these regulations to
send commercial communications. Header is assigned to an individual, business or
legal entity to send commercial communications. Typical format and structure of
the header with prefixes is as follows: XY- ABCDEF.
X denotes TSP (OAP) Ex: A for Airtel, J for Jio, etc. Y denotes License Service
Area (LSA of OAP) Ex: D for Delhi ABCDEF is a header assigned to the Principal
Entity
For more details please visit:
https://www.trai.gov.in/sites/default/files/Detail_Header_Prefixes_16062020.pdf.
Information about the sender is available at https://smsheader.trai.gov.in/..

CEIR FAQS

WHAT IS THE IMEI NUMBER?

The IMEI uniquely identifies an individual mobile device. The IMEI is unique to
every Mobile Equipment [“ME”] and thereby provides a means for controlling
access to GSM networks based on ME Model or individual units. The IMEI consists
of a number of fields totaling 15 digits having digits from 0 to 9. The first
eight digits are called Type Approval Code (TAC).

WHO ISSUES THE IMEI NUMBER?

The GSMA is the allocation authority for IMEI number which is allocated by
authorised reporting bodies that allocates the TAC number to manufacturer, brand
owners etc. Mobile phone manufacturers assign IMEI numbers to each device based
on TAC number allotted to them by the Reporting bodies appointed by Global
System for Mobile Communications Association (GSMA). Dual SIM phones will have
two IMEI numbers.

HOW TO CHECK THE IMEI NUMBER IN THE MOBILE DEVICE?

User can dial *#06# in their device to check the IMEI number allotted to the
mobile devices.

HOW TO VERIFY THE IMEI NUMBER IN THE MOBILE DEVICE?

User can verify their IMEI details by sending SMS “KYM<15 digit IMEI number>” to
14422.

WHAT INFORMATION CAN I OBTAIN THROUGH IMEI VERIFICATION?

IMEI verification message provides information about the manufacturer, device
type, brand name, and model number.

WHAT IS THE CURRENT REGULATION W.R.T. IMEI NUMBERS WORKING ON THE TELECOM
NETWORK?

Mobile Phones with all Nulls or Zeros or invalid IMEI numbers are not allowed to
work on Telecom Network.

WHAT IS THE RESPONSIBILITY OF MANUFACTURERS/BRAND OWNER W.R.T. IMEI NUMBER?

Mobile Manufacturer/Brand Owner is required to implant genuine IMEI number as
allocated by reporting bodies of GSMA in mobile devices at the time of
manufacturing.

WHAT IS AN EIR?

An Equipment Identity Register [“EIR”] is a network entity used in GSM networks
that stores lists of IMEI numbers, which correspond to physical handsets and not
to subscribers. Every mobile network in India has an EIR. The mobile network
operator’s primary tool used to prevent the connection and use of stolen or
counterfeited devices is the Equipment Identity Register (EIR), which contains a
domestic blacklist and the sharing and consolidation of blacklists from multiple
operators from various jurisdictions via the GSMA’s IMEI Database. These
capabilities are used to block devices from receiving service based on the IMEI
transmitted by the device to the mobile network.

WHAT IS CEIR?

A Central Equipment Identity Register [“CEIR”] is a centralised database of
mobile equipment identifiers (i.e. IMEI for networks of GSM standard). Such an
identifier is assigned to each SIM slot of the mobile device. Such a CEIR may
include the following lists:
a. White list for devices that are allowed to register in a cellular network,
b. Black list for devices that are prohibited registration in a cellular
network, and
c. Grey for devices in intermediate status (i.e. when it is not yet defined
whether the device should be placed in the white list or the blacklist).

The CEIR acts as a central system for all network operators connected to their
EIRs to share blacklisted mobile devices so that devices blacklisted in one
network will not work on other networks even if the SIM card in the device is
changed.

WHY CEIR IS REQUIRED?

The CEIR (Central Equipment Identity Register) is a centralized system
implemented to manage and track mobile devices using their International Mobile
Equipment Identity (IMEI) numbers. It will help in combating mobile device theft
and misuse.

WHAT ARE GUIDELINES/ STANDARDS FOR SECURITY OF IMEI OF MOBILE DEVICE?

As per 3GPP TS 22.016 version 15.0.0 Release 15The IMEI shall be unique and
shall not be changed after the ME’s final production process. Over the past few
years technology has become more secure & Brand owners are doing best-case
efforts to deliver fool proof devices to customers.

WHAT IS CONSIDERED AS UNLAWFUL TAMPERING OF MOBILE DEVICE EQUIPMENT
IDENTIFICATION (IMEI) NUMBER?

It shall be unlawful, if a person except the manufacturer:
a. Intentionally removes, obliterates, change or alter unique Mobile Device
Equipment Identification number; or
b. Intentionally use, produce, traffic in, have control or custody of, or
possess hardware or software knowing it has been configured as above.

HOW CAN A CONSUMER PROTECT HIMSELF FROM DUPLICATE OR INVALID IMEI NUMBERS?

Consumer are advised to purchase the device from authorized sources, verify the
IMEI as per the process outlined above, keep his devices secure with strong
passwords or biometric authentication, use only authorized service center for
repairs. Repairs at unauthorized repair center may lead to malicious activity
with the mobile handset including tempering of IMEI. In such cases or when
handset is lost\stolen, the consumer should immediately notify the Law
enforcement agencies.

WHEN TO BLOCK YOUR PHONE'S IMEI?

The user should block the IMEI of their phone if it has been lost/stolen.

HOW TO BLOCK A LOST/STOLEN PHONE?

The user can block the phone's IMEI by any one of the following means:
* Through a form submitted on this website. The procedure to do it is as
follows: -
a. File a report with the police, and keep a copy of the report.
b. Get a duplicate SIM Card for the lost number from your telecom service
provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential
because you will need to provide this as the primary mobile number (OTP
will be sent on this number) while submitting the request for blocking
your IMEI.
Note: As per TRAI's regulation, SMS facility on re-issued SIMs is enabled
after 24 hours of SIM activation.
c. Get your documents ready - a copy of police report and an Identity Proof
must be provided. You can also provide the mobile purchase invoice.
d. Fill out the request registration form for blocking the IMEI of
lost/stolen phone, and attach the required documents. Click here to go to
the form.
e. After submitting the form, you will be given a Request ID. The same can be
used for checking the status of your request and for unblocking the IMEI
in future.
* Through State Police.

Note: If the user receives the message "Request already exist for IMEI *** and
mobile number *** with FirNo = *** on *** by State police." after submitting the
blocking request, it means that the request for their IMEI and mobile number
already exists in the CEIR system through State police.

WHAT HAPPENS AFTER THE USER BLOCKS THEIR PHONE'S IMEI?

After the successful submission of blocking request, the user's phone is blocked
within 24 hours. After the phone has been blocked, it cannot be used on any
network across India.
Note: This does not prevent the police from tracking the lost/stolen phone.

WHEN TO UNBLOCK YOUR PHONE'S IMEI?

The user should unblock the IMEI of their phone only if it has been found and is
in possession of the user.

HOW TO UNBLOCK A BLOCKED PHONE?

To unblock a lost/stolen phone's IMEI, the user has to report to local Police
that it is found. After that user can unblock the phone by any one of the
following means:
* Through a form submitted on this website. The procedure to do it is as
follows: -
a. Fill out the request registration form for unblocking the IMEI of found
phone. Click here to go to the form.
b. After submitting the form, the IMEI will be unblocked.

Note: If the user has registered the blocking request with State Police, they
will have to approach State police to register the unblocking request for their
phone.

HOW TO REGISTER A COMPLAINT?

To register a complaint, follow the given procedures: -
* Fill out the Complaint Registration Form. Click here to go to the form.
* After submitting the form, a unique Complaint ID will be generated.
* The form details will be mailed to your given mail ID as well.
* Save the Complaint ID and Registered Mobile Number for further use.

HOW TO CHECK COMPLAINT STATUS?

To check the complaint status, follow the given procedures: -
* Fill the Complaint ID and registered mobile number in the Complaint Status
Form. Click here to go to the form.
* A 6-digit OTP will be sent to registered mobile number. Confirm the OTP
received.
* Submit the form and the Complaint Details will be available to you.

TAFCOP FAQS

HOW MANY MOBILE CONNECTIONS CAN AN INDIVIDUAL SUBSCRIBER ACQUIRE IN INDIA?

An individual subscriber can acquire maximum 9 mobile connections in total from
all the Telecom Service Providers (TSPs) in India. This restriction is 6 for
subscribers in J&K, Assam and North Eastern states.

HOW TO REPORT THE MOBILE CONNECTIONS WHICH ARE NOT REQUIRED OR NOT ACQUIRED BY A
SUBSCRIBER?

Following steps are to be taken:-
1. Visit Sanchar Saathi portal.
2. Login into the portal by using the OTP received on the mobile number.
3. Go through the mobile connections and check the option ‘This is not my
number’ or ‘Not required’ against the mobile connection(s) to be reported.
4. Click the ‘Report’ button to submit the request.

WHAT HAPPENS TO THE MOBILE CONNECTIONS WHICH ARE REPORTED AS 'THIS IS NOT MY
NUMBER' OR 'NOT REQUIRED' ON THE SANCHAR SAATHI PORTAL BY THE SUBSCRIBER?

The mobile connections reported as 'This is not my number' or 'Not Required' are
flagged for re-verification by the service provider.

WHAT IS THE RE-VERIFICATION PROCESS?

Re-verification is the process of confirming the identity of the existing
subscriber with the records available with the service provider. This may be
done by using any of the digital methods available. The photograph of subscriber
and his/her Proof of Identity (PoI) document is compared with the existing
records to ascertain the identity of actual user. It is not necessary that the
subscriber requires to submit the same PoI document as submitted while obtaining
the mobile connection. Any specified PoI document can be submitted. The
verification shall be for the identity of the subscriber.

WHAT ARE THE TIME LINES FOR THE RE-VERIFICATION OF THE MOBILE SIMS REPORTED ON
SANCHAR SAATHI PORTAL?

Timelines for various activities for the mobile SIMs which are flagged for
re-verification are as under:-
* Outgoing services shall be suspended within 30 days.
* Incoming services shall be suspended within 45 days.
* Disconnection of mobile connection which failed in re-verification within 60
days.

Note: In case a subscriber is on international roaming or with physical
disability or hospitalization, additional 30 days may be provided for above
activities.

WHAT ARE THE DOCUMENTS THAT MAY BE USED FOR THE PROOF OF ADDRESS (POA) AND PROOF
OF IDENTITY (POI) FOR ACQUIRING A NEW MOBILE CONNECTION OR RE-VERIFICATION?

The list of approved PoA and PoI documents is available at this link.

WHAT HAPPENS TO THE MOBILE CONNECTION WHICH FAILS IN RE-VERIFICATION PROCESS?

Such mobile connections are disconnected by the respective service provider.

WHETHER A MOBILE CONNECTION OBTAINED USING AN INDIVIDUAL SUBSCRIBER'S POI/ POA
CAN BE TRANSFERRED TO ANY OTHER INDIVIDUAL SUBSCRIBER?

Mobile connection is non-transferable. The change in name between the blood
relatives/legal heirs is permitted subject to no objection from the existing
subscriber and submission of new Customer Acquisition Form (CAF) and following
the procedure of registering new subscriber. A new SIM Card is issued in such
cases. For this process the service provider can be contacted by the subscriber.

WHETHER MOBILE NUMBER PORTABILITY (MNP) CAN BE DONE ON THE MOBILE SIMS WHICH ARE
FLAGGED FOR RE-VERIFICATION?

No, the MNP shall be initiated after its re-verification is completed.

WHAT HAPPENS IF AN INDIVIDUAL SUBSCRIBER HAS MOBILE CONNECTIONS MORE THAN THE
LIMIT PRESCRIBED BY DEPARTMENT OF TELECOMMUNICATIONS?

Mobile connection(s) activated chronologically which are more than the
prescribed limit will be disconnected by the Service Provider.

WHAT IS THE ACTION AGAINST THE SUBSCRIBER FOR ACQUIRING MOBILE CONNECTIONS ON
FORGED DOCUMENTS?

In such cases police complaint/FIR shall be lodged against such subscriber.

RICWIN FAQS

WHY THESE CALLS ARE SUSPICIOUS?

These calls conceal the identity of original calling party. The number displayed
during such international calls are manipulated.

HOW SUCH CALLS CAN BE REPORTED ON SANCHAR SAATHI PORTAL?

Following steps are to be taken:-
* Visit Sanchar Saathi portal at www.sancharsaathi.gov.in
* Visit the Citizen Centric Services and click on Report International Call
with Indian Number (RICWIN).
* Verify your mobile number with OTP and enter the details of received
international call i.e. number displayed, date and time.
* Submit the request by clicking submit button.

WHAT HAPPENS TO THE SUCH REPORTED CALLS ON SANCHAR SAATHI PORTAL?

Department of Telecommunications, after verification, act to detect if any
illegal telecom exchange is working and if so, necessary action is taken.

WHETHER THE DETAILS OF THE CITIZEN PROVIDING INFORMATION ABOUT INTERNATIONAL
CALLS WITH INDIAN CLI ARE KEPT CONFIDENTIAL?

Department of Telecommunications ensures the confidentiality of the vigilant
citizen reporting about such calls and helping government to detect the illegal
telecom exchanges.

KYI FAQS

WHAT IS THE MEANING BY CATEGORY OF ISPS?

The licenses/authorizations for internet service are given by DoT for three
different categories namely, Category 'A', Category 'B' and Category 'C'. The
service area for Category 'A' authorization is pan-India. The service area for
Category 'B' authorization is the Telecom Circle/Metro area as attached. The
service area for Category 'C' authorization is the Secondary Switching Area
(SSA) as attached.

WHAT ARE THE PARAMETERS ON WHICH THE DETAILS OF ISPS CAN BE SEARCHED ON 'KNOW
YOUR WIRELINE ISP'?

Citizens can search wireline ISPs based on the name of ISP, PIN Code or address
of the service area.

HOW CAN THE DETAILS OF WIRELINE ISPS BE SEARCHED ON SANCHAR SAATHI PORTAL?

Following steps are to be taken:-
* Visit Sanchar Saathi portal at www.sancharsaathi.gov.in
* Visit the Citizen Centric Services and click on 'Know Your Wireline ISP'
(KYI).
* Search the details of ISPs based on name of ISP, PIN Code or address of the
service area.

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Website content managed by Department of Telecommunications, Ministry of
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Designed, Developed and Hosted by Centre for Development of Telematics (C-DOT)
Website best viewed in Chrome 90+ and Firefox 90+
Visitor Count : 8,07,17,618
Website Last Updated : 27-09-2024 15:50:38

CEIR STATISTICS BY LOCATION

#LocationMobiles blockedMobiles tracedMobiles recovered 1 Andaman & Nicobar 839
527 306 2 Andhra Pradesh 75,514 45,661 15,321 3 Arunachal Pradesh 3,409 2,501
1,005 4 Assam 19,421 13,475 3,680 5 Bihar 30,448 20,618 2,178 6 Chandigarh 1,391
862 99 7 Chhattisgarh 54,689 37,443 11,828 8 Dadra & Nagar Haveli and Daman &
Diu 1,676 1,149 273 9 Goa 6,650 3,890 677 10 Gujarat 56,185 33,033 9,013 11
Haryana 37,814 23,312 4,670 12 Himachal Pradesh 11,535 7,723 2,473 13 Jammu and
Kashmir 6,780 4,107 1,319 14 Jharkhand 9,645 6,189 757 15 Karnataka 3,01,707
1,57,665 57,651 16 Kerala 35,020 21,934 4,365 17 Kolkata 9,874 3,369 705 18
Ladakh 197 114 42 19 Lakshadweep 6 3 2 20 Madhya Pradesh 55,925 35,509 9,112 21
Maharashtra 3,11,005 1,73,141 28,608 22 Manipur 77 48 9 23 Meghalaya 2,885 2,004
698 24 Mizoram 628 432 132 25 Nagaland 398 297 38 26 NCT Delhi 6,63,243 4,22,861
6,660 27 Odisha 11,013 7,305 702 28 Puducherry 4,145 2,478 774 29 Punjab 58,558
40,203 3,566 30 Rajasthan 63,586 41,870 13,573 31 Sikkim 934 595 142 32 Tamil
Nadu 82,816 46,887 13,965 33 Telangana 2,53,250 1,38,970 52,635 34 Tripura 793
532 52 35 Uttar Pradesh 1,12,092 70,355 14,980 36 Uttarakhand 9,940 6,121 970 37
West Bengal 80,964 43,747 6,762 #Total23,75,05214,16,9302,69,742

CEIR STATISTICS BY LOCATION

TAFCOP STATISTICS BY CIRCLE

#CircleRequests receivedRequests resolvedRequests in progress 1 Andhra Pradesh
9,53,033 9,10,295 42,738 2 Assam 62,241 58,747 3,494 3 Bihar 4,79,700 4,21,324
58,376 4 Delhi 7,17,871 6,69,165 48,706 5 Gujarat 4,37,159 4,04,790 32,369 6
Haryana 3,24,681 3,20,798 3,883 7 Himachal Pradesh 81,800 77,759 4,041 8 Jammu
and Kashmir 59,000 52,858 6,142 9 Karnataka 3,88,746 3,73,496 15,250 10 Kerala
2,64,238 2,53,782 10,456 11 Kolkata 2,17,920 1,80,839 37,081 12 Madhya Pradesh
7,18,622 6,63,242 55,380 13 Maharashtra 9,36,824 8,55,532 81,292 14 Mumbai
3,40,770 3,13,714 27,056 15 NorthEast 13,958 12,499 1,459 16 Odisha 3,05,575
2,84,162 21,413 17 Punjab 3,80,563 3,49,721 30,842 18 Rajasthan 6,87,223
6,60,484 26,739 19 Tamil Nadu 5,21,225 4,83,614 37,611 20 Uttar Pradesh East
14,41,876 13,84,593 57,284 21 Uttar Pradesh West 6,76,902 6,53,581 23,321 22
West Bengal 4,12,799 3,62,891 49,908 #Total1,04,22,72697,47,8866,74,841

TAFCOP STATISTICS BY CIRCLE

INPUTS RECEIVED

CALL/SMS FROM 10 DIGIT MOBILE NUMBER

#Licensed Service Areas (LSAs)Inputs received 1 Andhra Pradesh 6,214 2 Assam
2,731 3 Bihar 6,895 4 Delhi 11,956 5 Gujarat 4,627 6 Haryana 2,203 7 Himachal
Pradesh 427 8 Jammu & Kashmir 392 9 Karnataka 4,296 10 Kerala 1,383 11 Kolkata
4,147 12 Madhya Pradesh 6,634 13 Maharashtra 5,150 14 Mumbai 4,261 15 Northeast
856 16 Orissa 2,436 17 Punjab 2,124 18 Rajasthan 5,227 19 Tamil Nadu 4,719 20
Uttar Pradesh (East) 12,157 21 Uttar Pradesh (West) 4,620 22 West Bengal 4,772
#Total98,227

SMS REPORTED FROM HEADERS

# Inputs received 1 3,888

WHATSAPP ACCOUNTS REPORTED

# Inputs received 1 38,241

TOTAL REPORTED

# Inputs received 1 1,40,356

ACTION TAKEN BASED ON INPUTS RECEIVED

CALL/SMS FROM 10 DIGIT MOBILE NUMBER

#Licensed Service Areas (LSAs)Action taken 1 Andhra Pradesh 20,648 2 Assam 5,329
3 Bihar 2,150 4 Delhi 6,632 5 Gujarat 1,201 6 Haryana 2,604 7 Himachal Pradesh 9
8 Jammu & Kashmir 7 9 Karnataka 5,187 10 Kerala 261 11 Kolkata 6,454 12 Madhya
Pradesh 5,240 13 Maharashtra 2,105 14 Mumbai 3,756 15 Northeast 2,892 16 Orissa
3,450 17 Punjab 2,337 18 Rajasthan 3,406 19 Tamil Nadu 4,858 20 Uttar Pradesh
(East) 9,913 21 Uttar Pradesh (West) 10,133 22 West Bengal 4,352 #Total1,02,924

Action based on Action taken Count Principal Entity Principal entities
blacklisted 146 SMS Header Headers blacklisted 2,698 SMS Template SMS templates
blacklisted 1,24,422 WhatsApp WhatsApp accounts disengaged 6,261

TOTAL MOBILE HANDSETS BLOCKED

2,809

TOTAL ACTION TAKEN

2,39,260

UNSOLICITED COMMERCIAL COMMUNICATION

Information on unwanted calls and SMS can be found by clicking on this link.

Modes to register complaint or report:-

* Sending SMS to short code 1909, or
* Calling on 1909, or
* Interactive Voice Response System (IVRS), or
* Mobile app developed in this regard either by the Authority or by any other
person or entity and approved by the Authority, or
* Web portal with authentication through One Time Password (OTP), or
* Any other means as may be notified by the Authority from time to time

When you report UCC or spam, TSP does not register this as a complaint. It is a
quick way to give TSPs information about UCC or spam activity so they can
identify spam trends and potential compliance issues.

TRAI DND APP:-

Do Not Disturb (DND 3.0) App enables smart phone users to register their mobile
number under DND to avoid Unsolicited Commercial Communication (UCC)/
Telemarketing Calls / SMS. This is based on TRAI, “Telecom Commercial
Communication Customer Preference Regulations, 2018”.

TRAI’s UCC Regulations, Amendments can be seen by clicking on this link.

The app helps you to:-

1. Set your DND preferences.
2. Lodge a UCC complaint with your service provider.
3. Check the status of complaints filed with your service provider.

The App requires permission to access your address book to distinguish between
calls/messages from your saved contacts and those from unknown telemarketers.
You contact list is neither uploaded to the backend, nor shared in any manner.

PM WANI, TOWERS AND RADIATION

PM WANI FRAMEWORK:-

1. The Union Cabinet headed by Prime Minister Shri Narendra Modi approved the
proposal of Department of Telecom (DoT) to proliferate Broadband through
Public Wi-Fi networks under the framework of the Prime Minister’s Wi-Fi
Access Network Interface (PM-WANI) on 9th December 2020.
2. The PM-WANI framework envisages provision of Broadband through Public Wi-Fi
Hotspot providers. It will consist of elements such as Public Data Office
(PDO), Public Data Office Aggregator (PDOA), App Provider and Central
Registry.
3. To facilitate ease of doing business and encourage local shops and small
establishments to become Wi-Fi providers, it has been approved that the
last-mile Public Wi-Fi providers require no license, no registration and
will not need to pay any fees to DoT.
4. The potential user who wants to access Broadband through Public Wi-Fi will
need to download the relevant App, get authenticated, and thereafter access
Broadband at any Public Wi-Fi Hotspot. When the user reaches a Public Wi-Fi
Hotspot, the App on the mobile phone will show various available networks.
The user can then choose the Public Wi-Fi network of choice, pay an amount –
either online or through voucher – and use the network till the balance is
exhausted.
5. For more information, please click this link.

MOBILE TOWERS AND RADIATION:-

Whether the EMF emission from mobile towers is harmful?

In this regard, several studies have been conducted in different countries,
under the aegis of World Health Organization (WHO). There is no conclusive
scientific evidence of adverse health effects due to RF emission from mobile
phone towers. WHO has referred to approximately 25,000 studies, conducted around
the world over past 30 years, and based on an in-depth review of scientific
literature, has concluded: “current evidence does not confirm the existence of
any health consequences from exposure to low level electromagnetic fields”.

What are the internationally prescribed standards for mobile tower radiation?
What limits have been adopted/prescribed in India?

WHO has recommended that “National authorities should adopt international
standards to protect their citizens against adverse levels of RF fields. They
should restrict access to areas where exposure limits may be exceeded.” WHO has
referred to the International Commission on Non-lionizing Radiation Protection
(ICNIRP) which has prescribed the levels limiting EMF emission from Base
Transceiver Stations (BTSs) as safe for general public. DoT has adopted the
radiation limits prescribed by ICNIRP and instructions have been issued to all
the telecom service providers. The limits adopted by DoT have been made 10 times
more stringent than the limit prescribed by ICNIRP. Keeping the precautionary
EMF safe exposure limits for the Radio Frequency Field (Base Station Emissions)
as 1/10th of the safe limits prescribed by ICNIRP for all areas in India,
eliminates the need for fixing lower limits for specific localities like
schools, hospitals, residential premises, children playgrounds; a segregation of
which is impractical in densely populated localities.

For more information, please click this link.

CAUTION FOR INSTALLATION OF MOBILE TOWERS:-

1. DoT is not directly or indirectly involved in leasing/renting the premises
for installation of mobile tower or for issuing any "No Objection
Certificate" for the purpose.
2. A mobile tower may be installed by either Telecom Service Provider (TSP) or
Infrastructure Provider (IP-1) as per their licensing/registration
conditions. The updated list of TSPs and IP-1 is available on DoT website
i.e. www.dot.gov.in. The public are cautioned that before they entertain any
offer for installation of tower, they should verify the authenticity of
TSP/IP-1 from DoT website.

For more information, please click this link.

CYBER AWARENESS, REPORTING AND CYBER SWACHHTA KENDRA

1. National Cyber Crime Reporting portal is an initiative of Government of
India to facilitate victims/complainants to report cyber crime complaints
online. This portal caters to complaints pertaining to cyber crimes only
with special focus on cyber crimes against women and children. Complaints
reported on this portal are dealt by law enforcement agencies/ police based
on the information available in the complaints. It is imperative to provide
correct and accurate details while filing complaint for prompt action.
2. Please contact local police in case of an emergency or for reporting crimes
other than cyber crimes. National police helpline number is 112. National
women helpline number is 181 and Cyber Crime Helpline is 1930.
3. Various Internet safety tips and cyber awareness tips are also available on
the portal. For more information, please click this link.
4. Cyber Swachhta Kendra is a Botnet Cleaning and Malware Analysis Centre which
envisages creating a secure cyber eco system in the country. It can provide
tools to remove the malware, bot ware, mobile security applications, current
security threats and cyber security best practices. For more information,
please click this link.
5. Govt of India has started Stay Safe Online Campaign which has:-
* Competitions for all age groups, covering rural and urban areas, with
special emphasis on children, students, women, teachers, faculty, senior
citizens, specially-abled persons, officials of Central & State
Governments etc. are invited to participate in the Stay Safe Online
campaign. For more information, please click this link.
* Short videos for Cyber Security Awareness with an objective to elucidate
the importance of cyber security and ensure that all individuals and
organizations have the information they need to be safer and more secure
while online. For more information, please click this link.
6. Ministry of Electronics and Information Technology has started InfoSec
Awareness through various workshops and trainings to make citizens aware
about internet ethics, online frauds, etc. For more information, please
click this link.

KNOW YOUR MOBILE (KYM)

* Through KYM, you can check the validity of your mobile device even before
buying it with the use of International Mobile Equipment Identity (IMEI). You
can get IMEI of a mobile device through any of following means:-
1. Written on the box of the mobile device.
2. Dialling *#06# on your phone.
3. By going in Settings > About > IMEI of the mobile device.
* If the status of the mobile is shown as Black-listed, duplicate or already in
use, please avoid buying the mobile device. KYM could be used through any of
the following 3 methods.
1. SMS: Type KYM <15 digit IMEI number> from your mobile and send the SMS to
14422.
2. KYM App: Download KYM App from Play Store (for Android) or from App Store
(for iOS). For more information, please click this link.
3. Web portal: For more information, please click this link.

INTERNATIONAL CALLS WITH INDIAN NUMBER

1. International calls are received by Indian subscribers with the number
starting from country code other than of India (+91). But in few cases
international calls are received with Indian number (starting with +91) or
no number.
2. Subscribers are requested to inform such cases on toll free numbers
1800110420 / 1963 to Department of Telecommunications.
3. This advisory is floated by your Telecom Service Providers to you through
SMS also.

TRAI MYSPEED

TRAI Analytics portal hosts various features for telecom subscribers as detailed
below:-

1. MySpeed portal facilitates to explore the Mobile Data experience of
consumers across India through our interactive portal. Users can submit data
by downloading the app and testing their data speeds. The app is available
on Android and iOS app stores. For more information, please click this link.
2. DriveTest portal facilitates to explore results of independent drive tests
done by TRAI. This portal also provides for data visualization of the
various parameters and areas of the report. For more information, please
click this link.
3. MyCall portal facilitates to explore Voice Call Quality feedback ratings
collected from the users via TRAI MyCall App. This portal provides map based
view for data visualization of the ratings collected via MyCall app. Users
can rate their voice call quality experience by downloading the MyCall app.
The app is available on Android app store. For more information, please
click this link.

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