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Submission: On July 03 via api from AE — Scanned from DE
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Submission: On July 03 via api from AE — Scanned from DE
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<a href="https://www.servicemax.com/about/careers" class="show-for-vnarrow -font--bold -font--upper" data-element-name="top bar-careers">Careers</a>
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<a class="show-for-normal" href="https://community.servicemax.com" target="_blank" rel="noopener" data-element-name="top bar-community">Community</a>
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<a href="https://www.servicemax.com/sitemap#global" data-element-name="top bar-en" role="menuitem" aria-haspopup="true" aria-label="English">English</a>
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<li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/de" lang="de" data-element-name="top bar-de" role="menuitem">Deutsch</a></li>
<li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/uk" lang="en-gb" data-element-name="top bar-uk" role="menuitem">English (UK)</a></li>
<li role="none" class="is-submenu-item is-dropdown-submenu-item"><a href="https://www.servicemax.com/es" lang="es" data-element-name="top bar-es" role="menuitem">Español</a></li>
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<a href="https://login.salesforce.com" class="-font--upper -font--bold" data-element-name="top bar-login" role="menuitem" aria-haspopup="true" aria-label="Login">Login</a>
<ul class="menu -color--blue submenu is-dropdown-submenu first-sub vertical" data-submenu="" role="menubar">
<li role="none" class="is-submenu-item is-dropdown-submenu-item">
<a class="-font--upper" href="https://login.salesforce.com" target="_blank" rel="noopener" data-element-name="top bar-servicemax login" role="menuitem">ServiceMax Login</a></li>
<li role="none" class="is-submenu-item is-dropdown-submenu-item"><a class="-font--upper" href="https://www.servicemax.com/fieldfx-login" data-element-name="top bar-fieldfx login" role="menuitem">FieldFX Login</a></li>
<li role="none" class="is-submenu-item is-dropdown-submenu-item"><a class="-font--upper" href="https://zinc-app.com/login" target="_blank" rel="noopener" data-element-name="top bar-zinc login" role="menuitem">Zinc Login</a>
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Products
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<a href="https://www.servicemax.com/products/field-service-management" aria-controls="core-menu" aria-expanded="false" data-element-name="menu-servicemax core">
ServiceMax Core
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<a href="https://www.servicemax.com/products/fieldfx" aria-controls="fieldfx-menu" aria-expanded="false" data-element-name="menu-fieldfx">
ServiceMax FieldFX
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<li class="sidetab" data-sidemenu="asset360-menu">
<a href="https://www.servicemax.com/products/asset-360" aria-controls="asset360-menu" aria-expanded="false" data-element-name="menu-a360 for salesforce">
Asset 360 for Salesforce
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<li>
<a href="https://www.servicemax.com/products/engage" data-element-name="menu-servicemax engage">ServiceMax Engage</a>
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<li>
<a href="https://www.servicemax.com/products/zinc" data-element-name="menu-zinc intelligent remote service">
Zinc Intelligent <br>
Remote Service
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<a class="sidemenu-link -font--bold" href="https://www.servicemax.com/products/field-service-management" data-element-name="menu-overview-core">Overview</a>
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<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/engage" data-element-name="menu-servicemax engage-core">ServiceMax Engage</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/zinc" data-element-name="menu-zinc intelligent remote service app-core">Zinc Intelligent Remote Service App</a></li>
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<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/installed-base-management" data-element-name="menu-installed base management-core">Installed Base Management</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/warranties-contracts" data-element-name="menu-entitlements-core">Entitlements</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/metrics-reporting-dashboards" data-element-name="menu-field service analytics-core">Field Service Analytics</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/platform-technology-capabilities" data-element-name="menu-core technology-core">Core Technology</a></li>
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<div id="fieldfx-menu" class="sidemenu" aria-hidden="true">
<a class="sidemenu-link -font--bold" href="https://www.servicemax.com/products/fieldfx" data-element-name="menu-overview-fieldfx">Overview</a>
<ul class="no-bullet row small-up-1 large-up-2">
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-eticketing" data-element-name="menu-eticketing-fieldfx">E-Ticketing</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-schedule-dispatch" data-element-name="menu-schedule and dispatch-fieldfx">Schedule & Dispatch</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-eam" data-element-name="menu-eam-fieldfx">EAM</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-rental" data-element-name="menu-rental-fieldfx">Rental</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-cpq" data-element-name="menu-cpq-fieldfx">CPQ</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-invoicing" data-element-name="menu-invoicing-fieldfx">Invoicing</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-customer-self-service" data-element-name="menu-customer self service-fieldfx">Customer Self-Service</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-dataguide" data-element-name="menu-dataguide-fieldfx">DataGuide</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/fieldfx/fx-trucking" data-element-name="menu-trucking-fieldfx">Trucking</a></li>
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<div id="asset360-menu" class="sidemenu" aria-hidden="true">
<a class="sidemenu-link -font--bold" href="https://www.servicemax.com/products/asset-360" data-element-name="menu-overview-a360">Overview</a>
<ul class="no-bullet row small-up-1 large-up-2">
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<a class="sidemenu-link" href="https://www.servicemax.com/products/asset-360/warranty-contract-management" data-element-name="menu-warranty contract management-a360">Warranty & Contract Management</a></li>
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<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/engage" data-element-name="menu-servicemax engage-a360">ServiceMax Engage</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/zinc" data-element-name="menu-zinc intelligent remote service app-a360">Zinc Intelligent Remote Service App</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/contractor-management-software" data-element-name="menu-contractor management-a360">Contractor Management</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/asset-360/assets" data-element-name="menu-assets-a360">Assets</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/asset-360/preventive-proactive-maintenance" data-element-name="menu-proactive maintenance-a360">Proactive Maintenance</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/asset-360/service-process-manager" data-element-name="menu-service process manager-a360">Service Process Manager</a></li>
<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/asset-360/mobile-technician-app" data-element-name="menu-mobile technician app-a360">Mobile Technician App</a></li>
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<li class="column"><a class="sidemenu-link" href="https://www.servicemax.com/products/asset-360/field-service-analytics" data-element-name="menu-field service analytics-a360">Field Service Analytics</a></li>
<li class="column">
<a class="sidemenu-link" href="https://resources.servicemax.com/a360recommendedcontent/asset-586-datasheet-asset-360-for-salesforce" target="_blank" rel="noopener" data-element-name="menu-resources-a360">Asset 360 Resources</a>
</li>
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</div>
<div class="tab -has--submenu">
<a href="https://www.servicemax.com/customers" aria-controls="customers-menu" aria-expanded="false" data-element-name="menu-customers">
Customers
</a>
<div id="customers-menu" class="ge-menu" aria-hidden="true">
<ul>
<li><a href="https://www.servicemax.com/customers/customer-stories" data-element-name="menu-customer stories-customers">Customer Stories</a></li>
<li><a href="https://www.servicemax.com/customers/vip-reference-program" data-element-name="menu-vip reference program-customers">VIP Reference Program</a></li>
<li><a href="https://www.servicemax.com/customers/customer-reviews" data-element-name="menu-customer reviews-customers">Customer Reviews</a></li>
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Industries
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<ul>
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<li><a href="https://www.servicemax.com/industries/equipment-dealer-network" data-element-name="menu-equipment dealers-industries">Equipment Dealers</a></li>
<li><a href="https://www.servicemax.com/industries/industrial-manufacturing-equipment" data-element-name="menu-industrial equipment manufacturing-industries">Industrial Equipment Manufacturing</a></li>
<li><a href="https://www.servicemax.com/products/fieldfx" data-element-name="menu-oil and gas-industries">Oil & Gas</a></li>
<li><a href="https://www.servicemax.com/industries/power-and-utilities" data-element-name="menu-power and utilities-industries">Power & Utilities</a></li>
<li><a href="https://www.servicemax.com/industries/building-and-construction-equipment" data-element-name="menu-building construction equipment-industries">Building & Construction Equipment</a></li>
<li><a href="https://www.servicemax.com/industries/telecommunications" data-element-name="menu-telecommunications-industries">Telecommunications</a></li>
<li><a href="https://www.servicemax.com/industries/high-tech-manufacturing" data-element-name="menu-high tech manufacturing-industries">High-tech Manufacturing</a></li>
<li><a href="https://www.servicemax.com/industries/mining" data-element-name="menu-mining-industries">Mining</a></li>
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<h1 class="order-2 sm-hero-heading -font-color--blue"> ServiceMax <br class="d-none d-lg-block d-xl-block"> Keeps <br class="d-none d-md-block d-lg-none d-xl-none"> the World Running </h1>
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<div class="section-heading white text-center text-lg-left">Unlock Business Growth <br class="show-for-large"> with Digital Transformation</div>
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<p class="slide-section-writing"> Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the
relationship, or even to the competition. </p>
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<h3 class="solutions-heading font-h3">Find the Best Solution for Your Organization</h3>
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<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/asset-360/servicemax-core-compact-logo-shadow-min.png?sfvrsn=7f028769_2" alt="ServiceMax Core" width="108" height="108"
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<a href="https://www.servicemax.com/products/field-service-management" class="ge-button" data-element-name="solution-core-learn more">Learn More<span class="show-for-sr"> about ServiceMax Core</span></a>
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<h6 class="solution-title -font--lead">ServiceMax Core</h6>
<p>ServiceMax Core is purpose built for asset-centric industries, offering features, services, and integrations that help customers improve asset uptime with optimized in-person and remote service, boost technician productivity
with the latest mobile tools, and deliver metrics for confident decision making.</p>
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<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/asset-360/servicemax-asset-360-logo-shadow-min.png?sfvrsn=80378769_2" alt="Asset 360 for Salesforce" width="120" height="120">
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<a href="https://www.servicemax.com/products/asset-360" class="ge-button" data-element-name="solution-asset 360-learn more">Learn More<span class="show-for-sr"> about Asset 360</span></a>
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<h6 class="solution-title -font--lead">Asset 360 for Salesforce</h6>
<p>Asset 360 for Salesforce is the choice for businesses using Salesforce who need to bridge the data gap, providing visibility to real-time service and asset data. Access to this asset data helps businesses drive strategic
decisions and actions enabling increased revenue, efficiency and agile responses to market and regulatory shifts.</p>
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<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/lfx/fieldfx-formal-compact-logo.png?sfvrsn=651a9669_2" alt="FieldFX" width="97" height="112" style="margin:1.25rem auto;">
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<a href="https://www.servicemax.com/products/fieldfx" class="ge-button" data-element-name="solution-fieldfx-learn more">Learn More<span class="show-for-sr"> about FieldFX</span></a>
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<h6 class="solution-title -font--lead">FieldFX</h6>
<p>FieldFX provides a critical end-to-end field management solution for energy service companies, driving improved process efficiency and less revenue leakage by enabling your field and office teams to stay connected - even when
offline.</p>
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<h3 class="section-heading -margin--none">Explore Content from LiveWorx 23 Including: </h3>
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<ul class="no-bullet -margin--m">
<li>Our vision for the future of service</li>
<li>ServiceMax as a part of Service Lifecycle Management at PTC</li>
<li>The power of PLM + asset-centric service</li>
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<h6 class="section-heading"> We Keep the World Running </h6>
<p class="-font--plus-1"> ServiceMax provides the solutions, products, and technologies powering service interactions <br class="show-for-large"> that are critical in keeping global industries running. </p>
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<a class="ge-button -fill--outline -color--white" href="https://www.servicemax.com/schedule-demo" style="margin-top:2rem;margin-bottom:0;">Get Started with ServiceMax</a>
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<div class="section-heading">The Latest</div>
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<div class="the_latest_sction_box flex-container flex-dir-column -margin--xs -margin--leftright">
<a class="img-a" href="https://www.servicemax.com/lp/reg/analyst-publication/en/2022-gartner-critical-capabilities-report-5732" target="_blank" data-element-name="latest-gartner critical capabilities-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/tn-gartner-critical-cap-2022.jpg?sfvrsn=9ef9969_14" width="600" height="338" alt="Download the Gartner Report">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> New Report </div>
<h5> Gartner Report: Critical Capabilities for Field Service Management </h5>
<p> ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://www.servicemax.com/lp/reg/analyst-publication/en/2022-gartner-critical-capabilities-report-5732" target="_blank" data-element-name="latest-gartner critical capabilities-button">
<span title="Download Report">Download Report</span>
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<a class="img-a" href="https://resources.servicemax.com/the-latest/idc-analyst-paper-5621?utm_source=website&utm_medium=website" target="_blank" rel="noopener" data-element-name="latest-idc analyst connection-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/analyst-connection-idc-612x344.jpg?sfvrsn=62069b69_14" width="600" height="338" alt="IDC Analyst Connection">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> New Paper </div>
<h5> IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation </h5>
<p> Companies that invest in key areas of digital innovation will differentiate themselves from other field service organizations </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://resources.servicemax.com/the-latest/idc-analyst-paper-5621?utm_source=website&utm_medium=website" target="_blank" rel="noopener" data-element-name="latest-idc analyst connection-button">
<span title="Download Paper">Download Paper</span>
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<div class="the_latest_sction_box flex-container flex-dir-column -margin--xs -margin--leftright">
<a class="img-a" href="https://resources.servicemax.com/the-latest/power-asset-data-5234?utm_source=website&utm_medium=website" target="_blank" rel="noopener" data-element-name="latest-bain pov-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/pov-evolving-field-service-tn.jpg?sfvrsn=eefb9169_14" width="600" height="338" alt="The Asset Data Thread: The Evolving Role of Field Service">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> ServiceMax Point of View </div>
<h5>The Asset Data Thread: The Evolving Role of Field Service</h5>
<p> Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://resources.servicemax.com/the-latest/power-asset-data-5234?utm_source=website&utm_medium=website" target="_blank" rel="noopener" data-element-name="latest-bain pov-button">
<span title="Read Report">Read Report</span>
</a>
</div>
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<div class="the_latest_sction_box flex-container flex-dir-column -margin--xs -margin--leftright">
<a class="img-a" href="https://resources.servicemax.com/win-with-field-service-asset-data/everi-wins-with-field-service-data-5786" target="_blank" rel="noopener" data-element-name="latest-everi webinar-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/wbn-everi.jpg?sfvrsn=fbd46268_14" width="600" height="338" alt="Watch On-Demand Webinar: How Customers Win with Field Service Asset Data from ServiceMax">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> New On Demand Webinar </div>
<h5>How Customers Win with Field Service Asset Data from ServiceMax</h5>
<p> Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success. </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://resources.servicemax.com/win-with-field-service-asset-data/everi-wins-with-field-service-data-5786" target="_blank" rel="noopener" data-element-name="latest-everi webinar-button">
<span title="Watch On Demand">Watch On Demand</span>
</a>
</div>
</div>
<div class="glide__slide flex-container" style="width: 380px; margin-left: 10px; margin-right: 10px;">
<div class="the_latest_sction_box flex-container flex-dir-column -margin--xs -margin--leftright">
<a class="img-a" href="https://resources.servicemax.com/frost-sullivan-award-23/2023-frost-sullivan-enabling-tech-leadership-award-5809#page=1" target="_blank" data-element-name="latest-Frost and Sullivan 2023 Award-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/gas-refinery-tech-with-tablet-800x450.jpg?sfvrsn=86549969_14" width="600" height="338" alt="Frost & Sullivan: 2023 Enabling Technology Leadership Award">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> New Report </div>
<h5>Frost & Sullivan: 2023 Enabling Technology Leadership Award</h5>
<p> ServiceMax - specifically our FieldFX product - was recognized for excellence in Field Service Management (FSM) in the Oil & Gas industry. </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://resources.servicemax.com/frost-sullivan-award-23/2023-frost-sullivan-enabling-tech-leadership-award-5809#page=1" target="_blank" data-element-name="latest-Frost and Sullivan 2023 Award-button">
<span title="Read Report">Read Report</span>
</a>
</div>
</div>
<div class="glide__slide flex-container" style="width: 380px; margin-left: 10px; margin-right: 10px;">
<div class="the_latest_sction_box flex-container flex-dir-column -margin--xs -margin--leftright">
<a class="img-a" href="https://resources.servicemax.com/after-sales-service-lifecycle/importance-of-service-lifecycle-data-5782" target="_blank" data-element-name="latest-After Sales Service Lifecycle Data Webinar-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/wbn-after-sales-service-lifecycle-data.jpeg?sfvrsn=e9629969_14" width="600" height="338" alt="The Importance of After Sales Service Lifecycle Data">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> New On Demand Webinar </div>
<h5>The Importance of After Sales Service Lifecycle Data</h5>
<p> Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation. </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://resources.servicemax.com/after-sales-service-lifecycle/importance-of-service-lifecycle-data-5782" target="_blank" data-element-name="latest-After Sales Service Lifecycle Data Webinar-button">
<span title="Watch On Demand">Watch On Demand</span>
</a>
</div>
</div>
<div class="glide__slide flex-container" style="width: 380px; margin-left: 10px; margin-right: 10px;">
<div class="the_latest_sction_box flex-container flex-dir-column -margin--xs -margin--leftright">
<a class="img-a" href="https://resources.servicemax.com/the-latest/harvard-business-review-analytic-services-digital-refresh-5297?utm_source=website&utm_medium=website" target="_blank" data-element-name="latest-HBR Analytic Services Research-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/report-refining-digital-transformation-800x450.jpg?sfvrsn=6689569_15" width="600" height="338" alt="Download the Research Report by Harvard Business Review Analytic Services">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> New Report </div>
<h5>Refining Digital Transformation through Asset Centricity</h5>
<p> Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://resources.servicemax.com/the-latest/harvard-business-review-analytic-services-digital-refresh-5297?utm_source=website&utm_medium=website" target="_blank" data-element-name="latest-HBR Analytic Services Research-button">
<span title="Download Report">Download Report</span>
</a>
</div>
</div>
<div class="glide__slide flex-container" style="width: 380px; margin-left: 10px; margin-right: 10px;">
<div class="the_latest_sction_box flex-container flex-dir-column -margin--xs -margin--leftright">
<a class="img-a" href="https://www.servicemax.com/lp/reg/analyst-publication/en/2022-gartner-critical-capabilities-report-5732" target="_blank" data-element-name="latest-gartner critical capabilities-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/tn-gartner-critical-cap-2022.jpg?sfvrsn=9ef9969_14" width="600" height="338" alt="Download the Gartner Report">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> New Report </div>
<h5> Gartner Report: Critical Capabilities for Field Service Management </h5>
<p> ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://www.servicemax.com/lp/reg/analyst-publication/en/2022-gartner-critical-capabilities-report-5732" target="_blank" data-element-name="latest-gartner critical capabilities-button">
<span title="Download Report">Download Report</span>
</a>
</div>
</div>
<div class="glide__slide flex-container" style="width: 380px; margin-left: 10px; margin-right: 10px;">
<div class="the_latest_sction_box flex-container flex-dir-column -margin--xs -margin--leftright">
<a class="img-a" href="https://resources.servicemax.com/the-latest/idc-analyst-paper-5621?utm_source=website&utm_medium=website" target="_blank" rel="noopener" data-element-name="latest-idc analyst connection-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/analyst-connection-idc-612x344.jpg?sfvrsn=62069b69_14" width="600" height="338" alt="IDC Analyst Connection">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> New Paper </div>
<h5> IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation </h5>
<p> Companies that invest in key areas of digital innovation will differentiate themselves from other field service organizations </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://resources.servicemax.com/the-latest/idc-analyst-paper-5621?utm_source=website&utm_medium=website" target="_blank" rel="noopener" data-element-name="latest-idc analyst connection-button">
<span title="Download Paper">Download Paper</span>
</a>
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<a class="img-a" href="https://resources.servicemax.com/the-latest/power-asset-data-5234?utm_source=website&utm_medium=website" target="_blank" rel="noopener" data-element-name="latest-bain pov-image">
<img src="https://servicemax.mo.cloudinary.net/sf-images/default-source/default-album/pov-evolving-field-service-tn.jpg?sfvrsn=eefb9169_14" width="600" height="338" alt="The Asset Data Thread: The Evolving Role of Field Service">
</a>
<div class="-font--upper -font--minus-2 -margin--s -margin--topbottom"> ServiceMax Point of View </div>
<h5>The Asset Data Thread: The Evolving Role of Field Service</h5>
<p> Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers </p>
<a class="ge-button ge-button--cta -fill--outline -color--white" style="margin-top: auto" href="https://resources.servicemax.com/the-latest/power-asset-data-5234?utm_source=website&utm_medium=website" target="_blank" rel="noopener" data-element-name="latest-bain pov-button">
<span title="Read Report">Read Report</span>
</a>
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SERVICEMAX
KEEPS
THE WORLD RUNNING
DELIVER BETTER ASSET UTILIZATION, RESOURCE EFFICIENCY & PRODUCTIVITY, REVENUE &
CASH FLOW, AND EVEN CUSTOMER EXPERIENCE WITH OUR FIELD SERVICE PLATFORM.
Watch The Demo View All Features
Unlock Business Growth
with Digital Transformation
Explore the four key ways that ServiceMax customers have used their digital
transformations to improve business outcomes, with a look at the real-world
metrics, including increasing revenue and NPS scores, improving first-time fix
rates, and more.
Read the Report
TRANSFORM FROM SERVICE BASICS TO SERVICE EXCELLENCE
Service Basics are foundational areas within service management a service leader
must consider—and getting those basics right paves the way to service excellence
and future innovation.
Entitlements, Contracts, Warranties Reactive to Proactive Maintenance Streamline
Service Processes Field Productivity Metrics & KPIs
* ENTITLEMENTS, CONTRACTS, WARRANTIES
To enforce consistent data capture, mitigate compliance risk, uphold service
quality, and ensure maximum efficiency, service organizations need
standardized, end-to-end workflows. This includes things such as cost for
spare parts, billing rates for labor, response times, and penalties.
SEE THEM IN ACTION
* REACTIVE TO PROACTIVE MAINTENANCE
Customers depend on their assets to be running 24/7, and that creates
pressure on your service organization to proactively drive uptime. With the
constantly changing nature of complex service, many service organizations are
shifting from a reactive, break/fix service model to preventive, proactive,
and predictive maintenance strategies.
SEE THEM IN ACTION
* STREAMLINE SERVICE PROCESSES
To enforce consistent data capture, mitigate compliance risk, uphold service
quality, and ensure maximum efficiency, service organizations need
standardized, end-to-end workflows.
SEE THEM IN ACTION
* FIELD PRODUCTIVITY
Field engineers and technicians are your eyes and ears on the ground. They
are in front of customers and can often be a source of real-time feedback on
the product, to the relationship, or even to the competition.
SEE THEM IN ACTION
* METRICS & KPIS
How does a service organization measure a job well done? Metrics and KPIs
provide a view into the health and productivity of service operations.
SEE THEM IN ACTION
THE WORLD’S MACHINES & SERVICE BUSINESSES RELY ON SERVICEMAX
Hundreds of industry leaders around the globe have turned to ServiceMax for
their machines, equipment, and assets.
Meet Our Customers
FIND THE BEST SOLUTION FOR YOUR ORGANIZATION
Learn More about ServiceMax Core
SERVICEMAX CORE
ServiceMax Core is purpose built for asset-centric industries, offering
features, services, and integrations that help customers improve asset uptime
with optimized in-person and remote service, boost technician productivity with
the latest mobile tools, and deliver metrics for confident decision making.
Learn More about Asset 360
ASSET 360 FOR SALESFORCE
Asset 360 for Salesforce is the choice for businesses using Salesforce who need
to bridge the data gap, providing visibility to real-time service and asset
data. Access to this asset data helps businesses drive strategic decisions and
actions enabling increased revenue, efficiency and agile responses to market and
regulatory shifts.
Learn More about FieldFX
FIELDFX
FieldFX provides a critical end-to-end field management solution for energy
service companies, driving improved process efficiency and less revenue leakage
by enabling your field and office teams to stay connected - even when offline.
EXPLORE CONTENT FROM LIVEWORX 23 INCLUDING:
* Our vision for the future of service
* ServiceMax as a part of Service Lifecycle Management at PTC
* The power of PLM + asset-centric service
Learn More >
WE KEEP THE WORLD RUNNING
ServiceMax provides the solutions, products, and technologies powering service
interactions
that are critical in keeping global industries running.
Get Started with ServiceMax
The Latest
New Report
GARTNER REPORT: CRITICAL CAPABILITIES FOR FIELD SERVICE MANAGEMENT
ServiceMax was recognized in the 2022 Critical Capabilities for Field Service
Management report
Download Report
New Paper
IDC ANALYST CONNECTION: DON'T LET YOUR SERVICE PLATFORM LIMIT YOUR INNOVATION
Companies that invest in key areas of digital innovation will differentiate
themselves from other field service organizations
Download Paper
ServiceMax Point of View
THE ASSET DATA THREAD: THE EVOLVING ROLE OF FIELD SERVICE
Bain & Company recently conducted a research project comprised of
executive-level interviews and an online survey of field service engineers
Read Report
New On Demand Webinar
HOW CUSTOMERS WIN WITH FIELD SERVICE ASSET DATA FROM SERVICEMAX
Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data
strategy and results when implementing ServiceMax for service success.
Watch On Demand
New Report
FROST & SULLIVAN: 2023 ENABLING TECHNOLOGY LEADERSHIP AWARD
ServiceMax - specifically our FieldFX product - was recognized for excellence in
Field Service Management (FSM) in the Oil & Gas industry.
Read Report
New On Demand Webinar
THE IMPORTANCE OF AFTER SALES SERVICE LIFECYCLE DATA
Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how
service data is now being leveraged to drive better feedback, insights, and
automation.
Watch On Demand
New Report
REFINING DIGITAL TRANSFORMATION THROUGH ASSET CENTRICITY
Harvard Business Review Analytic Services explores the market factors and
customer expectations driving digital transformation across organizations
Download Report
New Report
GARTNER REPORT: CRITICAL CAPABILITIES FOR FIELD SERVICE MANAGEMENT
ServiceMax was recognized in the 2022 Critical Capabilities for Field Service
Management report
Download Report
New Paper
IDC ANALYST CONNECTION: DON'T LET YOUR SERVICE PLATFORM LIMIT YOUR INNOVATION
Companies that invest in key areas of digital innovation will differentiate
themselves from other field service organizations
Download Paper
ServiceMax Point of View
THE ASSET DATA THREAD: THE EVOLVING ROLE OF FIELD SERVICE
Bain & Company recently conducted a research project comprised of
executive-level interviews and an online survey of field service engineers
Read Report
New On Demand Webinar
HOW CUSTOMERS WIN WITH FIELD SERVICE ASSET DATA FROM SERVICEMAX
Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data
strategy and results when implementing ServiceMax for service success.
Watch On Demand
New Report
FROST & SULLIVAN: 2023 ENABLING TECHNOLOGY LEADERSHIP AWARD
ServiceMax - specifically our FieldFX product - was recognized for excellence in
Field Service Management (FSM) in the Oil & Gas industry.
Read Report
New On Demand Webinar
THE IMPORTANCE OF AFTER SALES SERVICE LIFECYCLE DATA
Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how
service data is now being leveraged to drive better feedback, insights, and
automation.
Watch On Demand
ServiceMax Events & Insights
Is your company ready for a new era of asset-centric field service? If so, be
sure to join us for an upcoming in-person or virtual event to learn more from
our community of Service Experts.
Events Read the Blog
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