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United States Department of Transportation
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SAFERTRUCK

Find out more about safer trucking
Share:

SaferTruck.gov is now NHTSA.gov/SaferTruck


SAFERTRUCK IS DESIGNED TO HELP CONSUMERS AND COMMERCIAL TRUCKERS STAY SAFE ON
THE ROAD.

With these online resources and reporting tools, NHTSA can help you ensure your
rig is free from defects — and warn other truckers of potential problems.

 * Use our vehicle search tool to find information on safety recalls. Our VIN
   lookup tool includes results for some medium/heavy truck manufacturers and
   information on truck investigations.
 * Report a safety problem. Think your rig has a safety defect? Report the
   problem.
 * Call or chat with us. NHTSA's Vehicle Safety Hotline agents can assist you in
   reporting a safety problem or checking on a recall.
 * Get recall alerts on your phone. Download NHTSA's free SaferCar app for
   iOS and Android.
 * Sign up for email alerts. Consumers can sign up for email notifications about
   safety recalls for their work vehicles — and personal vehicles.




FREQUENTLY ASKED QUESTIONS



WHY IS IT IMPORTANT TO REPORT A POTENTIAL SAFETY DEFECT TO NHTSA?

Your calls, letters and electronic submissions help lead to recalls. Your
submissions provide valuable information concerning real-world experience. The
result? You, your fellow truckers and manufacturers are made aware of unsafe
vehicles and equipment faster, which leads to recalls and repairs at no cost to
the owner—and ultimately, lives are saved.



HOW IS MY REPORT USED?

The information you share with NHTSA is catalogued according to vehicle make,
model, model year, manufacturer, and the affected part, assembly, or system. Our
staff continuously analyzes complaints for trends to determine if an unusual
number of complaints have been received on any specific line of vehicles, tires,
or equipment. If a trend is suspected and a problem has a potential for causing
a risk to safety, NHTSA will open an investigation. Your personal information is
protected per the Privacy Act of 1974.



HOW DOES THE RECALL PROCESS WORK?

Reporting a problem is the first step in helping us identify safety problems.
During an investigation, investigators perform a detailed technical analysis of
the issue using all available information (including, but not limited to,
service bulletins, consumer complaints, warranty claims, crash and injury data,
part sales, inspections, tests, surveys and other documents prepared by the
manufacturers). If NHTSA’s analysis of the data indicates a safety-related
defect exists, the manufacturer is directed to conduct a recall. If the
manufacturer does not initiate a recall, the government can order the
manufacturer to do so. If a safety-related defect exists in a motor vehicle or a
piece of motor vehicle equipment, the manufacturer must fix it for FREE.



HOW MANY COMPLAINTS MUST BE RECEIVED BEFORE NHTSA WILL LOOK INTO THE SITUATION?

There is no set number. It depends on the vehicle population and severity of the
consequences. Sometimes one complaint is all it takes to open an investigation.



HOW CAN I REPORT A PROBLEM?

There are four ways:

 * Web: Electronically report a problem by visiting www.nhtsa.gov.
 * Phone: Call our Vehicle Safety Hotline at 888-327-4236 from anywhere in the
   United States, including the Virgin Islands and Puerto Rico. A NHTSA
   representative will record your problem information. Representatives are on
   duty from 8 a.m. to 8 p.m. ET Monday through Friday. Spanish-speaking
   representatives are also available. Individuals with hearing impairments can
   make a direct inquiry to NHTSA by calling our teleprinter (TDD) number,
   800-424-9153.
 * Mail: Send a letter describing your problem. We may still need to contact you
   directly for more detailed information, so please include a phone number
   where you can be reached. We can also send you a postage-paid complaint form
   so you can provide the necessary information about your complaint and return
   it to us. Call 888-327-4236 to obtain the form. Send all correspondence to:

NHTSA Office of Defects Investigation (NEF-100)

West Building

1200 New Jersey Avenue SE

Washington, DC 20590

 * Fax: Fax your letter or complaint form to: 202-366-1767.



WHY DO YOU REQUEST AUTHORIZATION TO SEND MY PERSONALLY IDENTIFIABLE INFORMATION
TO THE MANUFACTURER OF MY VEHICLE AS PART OF REPORTING A PROBLEM?

Providing personally identifiable information to the manufacturer is optional
and NHTSA will respect a driver’s request to remain anonymous throughout the
process. However, in order for NHTSA to engage in meaningful dialogue with the
manufacturer about the problem you are experiencing, it is very helpful if NHTSA
can provide the VIN to the manufacturer. That way, the manufacturer can identify
the options that were built into the truck and better understand the influence
these options may have on the safety problem. Sometimes it may be necessary for
the manufacturer to talk directly to the driver of the vehicle to fully
understand the safety problem. Other times it is a matter of properly
identifying all vehicles that possess the safety problem. Sharing this
information with the manufacturer can increase our ability to get a manufacturer
to recall a vehicle.


NHTSA Information
 * About NHTSA
 * Careers & Internships
 * Contact Us
 * Sign Up for Recall Alerts
 * Report a Safety Problem

Information For
 * Vehicle Manufacturers
 * State Governments
 * Enforcement & Justice

NHTSA Sites
 * TrafficSafetyMarketing.gov
 * EMS.gov
 * 911.gov

Website Information
 * Web Policies & Notices
 * Accessibility
 * FOIA
 * Privacy Policy
 * Information Quality
 * No Fear Act Data
 * Ethics
 * Civil Rights
 * Office of Inspector General
 * OIG Hotline
 * BusinessUSA
 * USA.gov
 * WhiteHouse.gov

National Highway Traffic Safety Administration

1200 New Jersey Avenue, SE
Washington, D.C. 20590

1-888-327-4236
1-800-424-9153 (TTY)

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RESEARCH REQUESTS

Fees & Copying Services: $50 per hour / $0.10 per page

By authority listed in Title 49, Code of Federal Regulations, Part 7, there are
fees assessed by TIS for this service. We charge a standard labor charge of
$50.00 per hour for requests involving computer searches, locating and copying
documents. In addition, we charge duplication fees, which are $0.10 per page for
paper-based or imaged documents.

Some files are only available on microfiche; which means you will receive
paper-based copies of microfiche sheets.

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CONTACT INFORMATION

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