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© lululemon HK Limited 22/F & 27/F CITICORP CENTRE 18 WHITFIELD ROAD NORTH POINT
HK
Privacy Policy | Terms and Conditions




PRIVACY POLICY


YOUR PRIVACY: OVERVIEW

This privacy policy (this "Privacy Policy") sets out the privacy policies and
practices for lululemon athletica inc. and its subsidiaries and affiliates
including lululemon athletica Australia Pty Ltd., lululemon HK limited and
ivivva athletica canada inc. (collectively "lululemon") with respect to how
lululemon collects personal information. It also describes how lululemon
maintains, uses, and discloses personal information. This Privacy Policy applies
to information collected from you by lululemon via this website and other
websites operated or provided by lululemon,
including www.lululemon.com, www.lululemon.ca, www.lululemon.com.au, www.lululemon.co.nz, www.lululemon.com.hk, www.ivivva.com and
various subdomains (collectively, the "Sites"); our retail stores (the
“Stores”); our Guest Education Centre (the “GEC”); and other places where we may
collect personal information. This Privacy Policy also sets out how you can
access certain information that lululemon may collect about you. In this Privacy
Policy, "personal information" means information or opinion about an individual
whose identity is apparent or can be reasonably ascertained from the information
or opinion as further defined under applicable privacy laws.

Please note that the Sites may contain links to other third party websites that
are not controlled or operated by lululemon. This Privacy Policy does not apply
to such third party websites, and lululemon is not responsible for the content
of such third party websites or the privacy practices of such third parties.
Therefore lululemon encourages you to request and review the privacy policies of
any third parties upon disclosing your personal information to such parties or
when visiting such third party websites.


CONSENT

BY CLICKING ON SUBMIT ON OUR WELCOMING EMAIL WITH THE TICK-BOX(ES) CHECKED OR BY
SUBMITTING PERSONAL INFORMATION TO LULULEMON , YOU AGREE THAT LULULEMON MAY
COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND
TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND
AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements,
you may refuse or withdraw your consent to certain of the identified purposes at
any time by contacting lululemon at the address provided below. If you refuse or
withdraw your consent, you acknowledge that lululemon may not be able to provide
you or continue to provide you with certain services or information which may be
of value to you.


REVISIONS TO THIS PRIVACY POLICY

lululemon reserves the right, in lululemon’s discretion, to change, modify, add
or remove portions of this Privacy Policy at any time and from time to time,
without prior notice to you. However, lululemon will treat your continued use of
the Sites following such revision as your acceptance of the revised terms. We
encourage you to review this Privacy Policy periodically. All revisions will be
posted to the Sites and will apply to any personal information collected on or
after the date posted. lululemon will notify you and obtain the necessary
consents required under applicable privacy laws if it seeks to collect, use or
disclose your personal information for purposes other than those to which
consent has been obtained unless otherwise required or permitted by law.

This Privacy Policy was last updated in 17 August 2020.

Collection of Your Information

lululemon may collect personal information in connection with your use or
purchase of lululemon’s products and services, including at the Stores or
through your use of the GEC or the Sites, which may include information provided
in connection with the following activities:

 * Registering or filling in forms on the Sites or in the Stores. This includes
   information you may provide when you request additional information about
   lululemon’s products and services or sign up to receive lululemon’s
   newsletters or coupons.
 * Completing a profile or uploading goals to the Sites.
 * Purchasing any product or service from lululemon, whether at a Store or
   through the GEC or the Sites.
 * Providing design or product feedback or making other submissions to
   lululemon.
 * Requesting information or assistance from lululemon. lululemon may also keep
   a copy of any communications or correspondence you may send to it, including
   any e-mail communications.
 * Participating or responding to consumer survey or requests for consumer’s
   opinions, concerns, and preferences regarding lululemon’s products and
   services.
 * Participating in consumer contests, sweepstakes and other promotions.
 * Using other features of the Sites that may be offered from time to time, and
   may require such information in order to utilize the feature (including but
   not limited to making a Submission as defined in the Terms of Use).

The personal information that lululemon may collect may include your name,
username, password, email address, age, date of birth, gender, address,
telephone number, credit card and debit card numbers (with expiration dates),
personal preferences, and any other personal information that you choose to
include in your profile, your submissions of your goals to lululemon, or in
other communications to lululemon.You represent and warrant that you have the
right and authority or have obtained all necessary consents to provide any
information, including any personal information of another individual, that is
provided by you to lululemon.

lululemon may also collect information that may not be personal information,
which may include, but is not limited to, the frequency of user visits to the
Sites, the routes by which users access the Sites and use of any hyperlinks
available on the Sites. lululemon or its service providers and agents may
process and use this aggregate data for various purposes including, but not
limited to, analysis of this data for trends and statistics, development of the
Sites and the Sites’ features and offerings, assessing patterns of use, or
planning and evaluating marketing initiatives. This information is gathered by
certain tools and methods such as the collection of your IP address or the use
of cookies and is maintained, used and disclosed in aggregate form unless
otherwise noted.


COOKIES

Like many websites, lululemon utilizes “cookies” to maintain a record of your
visit to the Sites. A cookie is a small text file that is transferred by a web
server and stored on the hard drive of your computer. It can only be read by the
server that sent it to you.This information does not identify you personally and
you remain anonymous unless you have otherwise provided lululemon with personal
information.

Cookies help lululemon to improve the Sites and to deliver more personalized
service by enabling lululemon to estimate audience size and usage patterns; to
store information about your preferences; to speed up your searches and to
recognize you when you return to the Sites.

Most web browsers automatically accept cookies. If you would prefer to prevent
your computer from accepting lululemon’s cookies, you may follow your Internet
browser’s steps for doing so. Please note, however, that if you do disable
cookies from your browser, you may not be able to access certain sections of the
Sites.


IP ADDRESSES

An IP address is a computer's numeric address, by which it can be located within
a network. lululemon may record your IP address when you visit or use services
or features on the Sites. lululemon may use your IP address for the purposes
noted above, and also to help diagnose problems with lululemon’s server, or to
administer the Sites. lululemon may also use your IP address to identify you
when lululemon feels it is necessary to enforce compliance with this Privacy
Policy or the Terms of Use, or to protect the Sites, systems, information,
employees, service providers, business partners, users, customers and others.


THIRD PARTY ANALYTICS AND TRACKING

lululemon uses automated devices and applications provided by third parties,
such as Google Analytics (including Google Analytics’ Demographics and Interest
Report) and Bazaarvoice, to evaluate usage of our Sites and Services. We also
may use other analytic means to evaluate our Services. We use these tools to
help us improve our Services, performance, and user experiences. These entities
may use cookies and other tracking technologies which collect information to
perform their services. We do not share personal information that we collect
directly with these third parties. However, these third parties may collect
personal information directly through the use of cookies and other tracking
technologies. For an explanation of the information collected by these third
parties and their respective privacy policies, please go to the Bazaarvoice
Privacy Policy and the Google Analytics privacy policy. Those wishing to opt out
of Google Analytics data collection should use the Google Analytics Opt-out
Browser Add-on.

Please note that these third parties use cookies — text files that are stored on
your computer and that enable an analysis of your use of the Sites. You can
prevent the collection of data concerning your use of the Sites (including your
IP address), which are generated by the cookie, and the processing of that data
by Google by downloading and installing the browser plug-in that is available
under the following link: download and install the browser plug-in. To delete,
disable and opt-out of cookies used by Bazaarvoice, please go to the opt-out
section of the Bazaarvoice Privacy Policy

lululemon collects transactional information and browse behaviour on our
website. lululemon may use such information to offer you recommendations for
products and services that are relevant to your interests. lululemon uses the
services of trusted third parties to offer you meaningful recommendations during
the online experience. lululemon shares IP address, unique ID number, and shop
and browse behaviour with the third party service provider on an aggregate basis
but does not share personal information for these purposes.

lululemon also works with trusted third parties that use tracking technologies
to serve advertisements on our behalf across the Internet. These companies may
use cookies and tracking pixels to collect non-personally identifiable
information such as items viewed, items added to your shopping cart and items
purchased during your visits to our website in order to help show advertisements
on other websites likely to be of interest to you. If you would like more
information about this practice or to opt-out of this use of your anonymous
information, please visit http://www.networkadvertising.org .


PROTECTION OF YOUR INFORMATION

To prevent unauthorized access or disclosure, maintain data accuracy and
facilitate the appropriate use of information, lululemon uses physical,
technological and administrative procedures to protect the personal information
that lululemon collects from loss, unauthorised access, modification, disclosure
or other misuse.

Nevertheless, Internet transmissions are never completely private or secure. You
understand that any messages or information you send to the Sites may be read or
intercepted by others. If you have any questions about the security of personal
information collected by lululemon, please
contact: privacyofficer@lululemon.com.

You should also be aware that certain aspects of the Sites are not confidential
and are available for public viewing. For example, other users of the Sites will
be able to view your profile and goals that are publicly available. Any
submissions that you may post to any publicly available blogs or other publicly
available features of the Sites are not confidential and may be viewed by other
users of the Sites. By making personal information publicly available where the
Sites allow you to do so, you consent to such publication by lululemon or its
service providers and agents. Please refer to the Terms of Use for additional
provisions relating to user submissions that may apply to you.


USE OF YOUR PERSONAL INFORMATION

Upon lululemon’s collection of your personal information, lululemon may use such
personal information internally, separately or in combination with pre-existing
information, for the following purposes:

Personal information collected by lululemon may be transferred to, stored and
processed in locations where lululemon is located, including, but not limited to
the United States, Canada, Hong Kong SAR and Australia. While in another
jurisdiction for processing, the information may be accessed by the courts, law
enforcement, and national security authorities of that jurisdiction.


DIRECT MARKETING

From time to time, lululemon would like to send you information that lululemon
considers may be of interest to you (including lulumeon news, our products and
services, products and services of our selected partners, subsidiaries and
affiliaties and invitiations to events), but lululemon will only do this with
your consent.

If you prefer not to receive direct marketing communications from us or if you
change your mind after providing your consent, you may withdraw your consent by
clicking on the unsubscribe link provided in our direct marketing broadcast
email or SMS that is sent to you by lululemon. Alternatively, you may contact us
at gec@lululemon.com to withdraw your consent.


DISCLOSURE OF YOUR INFORMATION

lululemon may disclose your personal information to its subsidiaries or
affiliates and to third parties whom lululemon hires to provide services on
lululemon’s behalf, including, but not limited to, support services, website
services, delivering promotional materials, contests, sweepstakes and other
promotions, and answering customer questions about lululemon’s products and
services. These subsidiaries, affiliates and third parties may be located
overseas. lululemon will only provide those third parties with the personal
information that they need to deliver the services to lululemon and/or on
lululemon’s behalf. In the event that lululemon is involved in a business
transaction, including the purchase, sale, lease, merger, amalgamation or any
other type of acquisition, disposal, securitization or financing involving
lululemon, you consent to your personal information and any other information
lululemon may have collected being transferred to another party in connection
with such transaction. You also consent to lululemon disclosing your personal
information to legal, financial, insurance, or other advisors in connection with
such business transaction or management of all or part of lululemon’s business
or operations; as consented to by you from time to time, including to fulfil any
other purposes that are identified when the personal information is collected;
or as otherwise permitted or required by law.


RETENTION OF YOUR PERSONAL INFORMATION

The personal information that you provide will be retained by lululemon in
accordance with applicable laws. However, lululemon will take reasonable steps
to destroy or permanently de-identify personal information it holds if it is no
longer needed for lululemon business purposes.


CHILDREN'S PRIVACY

lululemon recognizes the privacy interests of children and lululemon encourages
parents and guardians to take an active role in their children's online
activities and interests. The Sites are not intended for children under the age
of 18. lululemon does not target its services or the Sites to children under 18.
lululemon does not knowingly collect personal information from children under
the age of 18.


CHOICE AND OPT-OUT PREFERENCES

lululemon does not collect your personal information unless you choose to
provide it. If, at any time, you prefer not to receive further email or SMS
communications from lululemon (except in connection with information, products
or services that you specifically request), you will have the ability to
unsubscribe from such communications by means of a link provided in every
broadcast e-mail or SMS that is sent to you by lululemon. If, at any time, you
prefer not to receive any other form of communication from lululemon, you will
have the ability to unsubscribe from such communications by
contacting: gec@lululemon.com.


ACCESS AND CORRECTION

lululemon will take all practicable steps to ensure the personal information it
holds is accurate, complete and up to date.

Upon your written request, subject to certain exceptions, lululemon will inform
you of the existence, use and disclosure of your personal information and give
you access to that information. Additionally, if you have any questions or
enquiries relating to our privacy practices or procedures, or if you believe
that the personal information that lululemon holds about you is not accurate,
complete or up to date you may write to the Privacy Officer at the address
provided below. If you are able to establish that the information is not
accurate, complete or up to date, lululemon will take reasonable steps to
correct the information so that it is accurate, complete and up to date.


REQUEST FOR ACCESS AND CORRECTION, QUESTIONS OR COMMENTS

lululemon welcomes questions and comments about this Privacy Policy. Requests
for access and correction of your personal information, and questions or
comments should be directed to the lululemon Privacy Officer at:

lululemon
Attention: Privacy Officer
1818 Cornwall Avenue
Vancouver, BC
V6J 1C7
Canada

Email: privacyofficer@lululemon.com

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