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Submitted URL: http://djauk.filegear-sg.me/
Effective URL: https://www.usps.com/help/claims.htm
Submission: On June 01 via manual from US — Scanned from SG
Effective URL: https://www.usps.com/help/claims.htm
Submission: On June 01 via manual from US — Scanned from SG
Form analysis 7 forms found in the DOM
GET https://www.usps.com/search
<form method="get" class="search global-header--search" tabindex="-1" action="https://www.usps.com/search">
<span aria-hidden="false" tabindex="-1" class="input--wrap">
<label tabindex="-1" class="visuallyhidden" for="global-header--search-track-mail-ship">Search USPS.com</label>
<input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-mail-ship" maxlength="256" name="q" type="text">
<div class="autocorrect">
<ul></ul>
</div>
<input tabindex="-1" value="Search" class="input--search search--submit" type="submit">
</span>
</form>GET https://www.usps.com/search
<form tabindex="-1" role="search" method="get" class="search global-header--search track-manage" action="https://www.usps.com/search">
<span tabindex="-1" aria-hidden="false" class="input--wrap">
<label tabindex="-1" class="visuallyhidden" for="global-header--search-track-track-manage">Search USPS.com</label>
<input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-track-manage" maxlength="256" name="q" type="text">
<div class="autocorrect">
<ul></ul>
</div>
<input tabindex="-1" value="Search" class="input--search search--submit" type="submit">
</span>
</form>GET https://www.usps.com/search
<form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search">
<span tabindex="-1" aria-hidden="false" class="input--wrap">
<label class="visuallyhidden" tabindex="-1" for="global-header--search-track-store">Search the Postal Store: Keyword or SKU</label>
<input tabindex="-1" autocomplete="off" placeholder="Search the Postal Store: Keyword or SKU" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-store" maxlength="256" name="q" type="text">
<div class="autocorrect">
<ul></ul>
</div>
<input tabindex="-1" value="Search" class="input--search search--submit" type="submit">
</span>
</form>GET https://www.usps.com/search
<form tabindex="-1" role="search" method="get" class="search global-header--search business-bottom" action="https://www.usps.com/search">
<span tabindex="-1" aria-hidden="false" class="input--wrap">
<label tabindex="-1" class="visuallyhidden" for="global-header--search-track-business">Search USPS.com</label>
<input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-business" maxlength="256" name="q" type="text">
<div class="autocorrect">
<ul></ul>
</div>
<input tabindex="-1" value="Search" class="input--search search--submit" type="submit">
</span>
</form>GET https://www.usps.com/search
<form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search">
<span tabindex="-1" aria-hidden="false" class="input--wrap">
<label tabindex="-1" class="visuallyhidden" for="global-header--search-track-international">Search USPS.com</label>
<input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-international" maxlength="256" name="q" type="text">
<div class="autocorrect">
<ul></ul>
</div>
<input tabindex="-1" value="Search" class="input--search search--submit" type="submit">
</span>
</form>GET https://www.usps.com/search/results.htm?PNO=1&keyword=
<form tabindex="-1" role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword=">
<span tabindex="-1" aria-hidden="false" class="input--wrap">
<label tabindex="-1" class="visuallyhidden" for="global-header--search-track-search">Search USPS.com</label>
<input tabindex="-1" autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q global-header--search-track" id="global-header--search-track-search" maxlength="256" name="q" type="text">
<div class="autocorrect">
<ul></ul>
</div>
<input tabindex="-1" value="Search" class="input--search search--submit" type="submit">
</span>
</form>GET https://www.usps.com/search/results.htm?PNO=1&keyword=
<form role="search" method="get" class="search global-header--search" action="https://www.usps.com/search/results.htm?PNO=1&keyword=">
<span aria-hidden="false" class="input--wrap">
<div class="easy-autocomplete search-box">
<label class="visuallyhidden" for="global-header--search-track-mob-search">Enter Search term for Search USPS.com</label>
<input autocomplete="off" placeholder="Search or Enter a Tracking Number" class="search--track-input input--field q fsrVisible global-header--search-track" id="global-header--search-track-mob-search" maxlength="256" name="q" type="text">
<input value="Search" class="input--search search--submit" type="submit">
</div>
<div class="autocorrect">
<ul></ul>
</div>
</span>
</form>Text Content
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FILE A USPS CLAIM: DOMESTIC
Domestic Shipments | International Shipments
If you sent a package inside the U.S. that was lost, damaged, or had broken or
missing pieces and it was covered by insurance, learn how to file an "indemnity
claim." Your insurance may have been included with the USPS® service or
purchased separately. Eligible items include:
* Priority Mail Express® items and other insured mail
* Collect on Delivery (COD) items
* Registered Mail® items with insurance
(For USPS fee or postage refunds, please see Request a USPS Refund: Domestic.)
HOW TO FILE A CLAIM
Either the sender or the recipient may file a claim for insured mail that is
lost, arrived damaged, or was missing contents. The person filing must have the
original mailing receipt. Each claim must be filed within a certain time period
and include proof of insurance, value, and damage.
NOTE: These instructions do not include all the details and exceptions in the
Postal Regulations in the Domestic Mail Manual (DMM®).
Filing Indemnity Claims (DMM 609)
Expand All
STEP 1: CHECK FILING PERIODS
Each mail service has a different filing period. The filing period is based on
the mailing date on your receipt and whether your package arrived damaged. Show
More
DAMAGED OR MISSING CONTENTS
If your item arrives damaged or is missing contents, you may file a claim
immediately but must file no later than 60 days after the mailing date.
LOST MAIL OR PACKAGE
If your item does not arrive at all, file a claim in the time period for the
service you used.
FILING A CLAIM FOR LOST MAIL OR PACKAGES
Service File After File Before Priority Mail Express®
7 days
60 days
Priority Mail Express COD
15 days
60 days
Priority Mail®
15 days
60 days
Insured Mail
15 days
60 days
Collect on Delivery (COD)
15 days
60 days
Registered Mail® & Registered COD Mail
15 days
60 days
APO/FPO Priority Mail Express Military® Service
21 days
180 days
APO/FPO/DPO Insured Mail, Registered Mail (Priority Mail, First-Class Mail, USPS
Ground Advantage™, SAM, or PAL services)
45 days
1 year
APO/FPO/DPO Insured Mail (Surface only)
75 days
1 year
All Domestic & APO/FPO/DPO Filing Periods (DMM 609.1.4)
Show Less
STEP 2: GATHER YOUR DOCUMENTS
Including the right documentation with your claim helps USPS® approve it more
quickly. Save all your evidence documents until your claim is resolved. Show
More
TRACKING OR LABEL NUMBER
The tracking or label number is found on your online label record, package
label, mailing receipt, or sales receipt. Tracking and label numbers are between
13 and 34 characters.
EVIDENCE OF INSURANCE PURCHASED
Any of these items show evidence of insurance:
* Original mailing receipt issued at the time of mailing
* Outer packaging showing the names and addresses of the sender and the
addressee and the proper label showing that the article was sent insured
* Printed electronic online label record or computer printout from the
application used to print the label and purchase the insurance
NOTE: USPS may not legally pay compensation for uninsured lost or damaged
articles. If your uninsured mail is missing or delayed you may request a Missing
Mail Search.
PROOF OF VALUE
Proof of value is the cost or value of an item when it was mailed. Any of these
can be used to show proof of value:
* Sales receipt
* Paid invoice or paid bill of sale
* Statement of value and/or estimates of repair costs from a reputable dealer
* Credit card billing statement
* Receipt of costs incurred for reconstruction of non-negotiable documents
* Printouts of the online transaction identifying the purchaser and seller,
price paid, date of transaction, description of item purchased, and assurance
that the transaction status is completed
PROOF OF DAMAGE
Photos that clearly show the extent of damage will help with your case. For
damaged claims, you’ll also need to provide an estimate of the repair costs from
a reputable dealer.
* Save the original packaging and everything in the package until your claim is
settled.
* Do not throw out damaged items, even after you photograph them.
* Do not reship items that were not damaged. Save them with the damaged items.
* You may be asked to take the entire package to your local Post Office™
facility for inspection.
Show Less
STEP 3: FILE YOUR CLAIM
The fastest and easiest way to file your claim is online. If you cannot file a
claim on USPS.com, you can start a claim process by mail. After you file, keep
all your evidence documents until the claim is resolved. Show More
FILING ONLINE
To file online, log in to or create your free USPS.com account. Your claim case
will be associated with your account.
* You will be able to save your claim to finish later if you cannot complete
the form in one session.
* Once you have filed a claim, you can see it in your Claim History.
Start an Online Claim
FILING BY MAIL
If you’re unable to file a claim online, you can have a Domestic Claim Form
mailed to you.
1. Call the USPS National Materials Customer Service and request a Domestic
Claim PS Form.
2. Complete the form and mail it, along with proof of value and evidence of
insurance, to the address on the form.
National Materials Customer Service
1-800-332-0317 (requests for paper Domestic Claim Forms only)
Hours of Operation
Monday–Friday: 6 AM–6 PM CT
Saturdays and Sundays: Closed
Federal Holidays: Closed
Show Less
AFTER YOU FILE – NEXT STEPS
USPS Accounting Services determines whether to pay a claim in full or in part,
or to deny a claim.
CLAIMS DECISIONS
USPS usually sends claims decisions within 5-10 days. You can also check Claim
History in your USPS.com account for updates.
* Claim processing times depend on whether an item is damaged or lost.
* Claims for damaged items are usually processed more quickly than lost mail
claims.
* Before processing lost mail claims, USPS will first perform a Missing Mail
Search.
APPROVED CLAIMS
* Your claim may be completely approved or approved in part. After your claim
is approved, you should receive payment for the claim amount in 7-10 business
days.
* USPS does not pay a claim higher than an item’s actual value.
DENIED CLAIMS
* Claims can be partially or fully denied.
* Your decision letter will list the reasons for the denial.
MAKING AN APPEAL
If your refund was only partially paid or completely denied, you may file an
appeal within 30 days of receiving the decision.
FIRST APPEAL
* Submit your appeal the same way you submitted the original claim, whether
online or by mail. You can start an online claim from your Claim History.
* Focus your appeal on the reasons your claim was denied.
* You may submit new documentation to support your appeal.
FINAL APPEAL
If your appeal is denied, you can file a second appeal within 30 days of the
date you received the appeal denial. Follow the same process for final review as
for your first appeal.
Appealing Denied Claims FAQs
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