www.peachtreebay.com Open in urlscan Pro
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Form analysis
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Text Content

sales@peachtreebay.com

 * Home
 * About Us
 * Client Portal
 * Partner Area


Select Page
 * Home
 * About Us
 * Client Portal
 * Partner Area



CLIENT ENGINEERED INTELLIGENCE


PEACH TREE BAY

Welcome to Peach Tree Bay, the first stop for Innovative and Diversified
Technology Solutions.

We specialise in providing companies with advanced technology in industrial and
corporate environments across the Public and Private sectors.

Our expertise lies in providing leading-edge software, hardware, critical
equipment, and peripheral products through our unmatched partner network.

With our extensive knowledge and experience, we deliver right-fit solutions for
our diverse client portfolio.

Join us on this journey of technological excellence and collaboration, where we
strive to provide you with the best-in-class tools and services to meet all your
business needs.



JULY 2024 FEATURED PRODUCTS


BAYROBOTICS

Robotic Cleaning with integrated AI
<Click here> for more information





CALL CENTRE SOLUTIONS

Customer expectations are higher than ever. Meeting them means having the right
tools, people and strategies in place. Peach Tree Bay makes it possible to
deliver unique, personalised experiences to your customers.


INBOUND

Make it easy for customers to connect with you, while making it easy for your
staff to respond efficiently. Be ready to answer client questions, offer support
and exceed expectations across channels.

 


OUTBOUND

Proactively reach customers via the channels they love most. Increase customer
engagement, response rates and revenue with targeted outbound campaigns.


AUTOMATIC CALL DISTRIBUTION (ACD)

 

Route customer interactions with skills-based and intelligent routing. Go beyond
call routing and ensure every customer gets the right support, every time.


DIGITAL

Give customers the easy, seamless digital experiences they expect. And support
your teams with an all-in-one suite of digital capabilities.


AI VOICE CHATBOTS

Contact Center AI offers natural interactions that redefine the possibilities of
AI-powered conversation.



Delight your customers with human-like AI-powered contact center experiences,
lower costs, and free up your human agents’ time. Contact Center AI enables you
to enable rich and conversational experiences with AI-powered capabilities.

Create agents that are superheroes for your customers

Free human agents to focus on more difficult and specialized calls, providing
them with real-time information, workflows, and turn-by-turn guidance.

Enable natural interactions with virtual agents

Deliver lifelike customer experiences that support accurate multi-turn
conversations, built with deep learning technologies powered by Google
Assistant.

Empower your teams with actionable insights

Turn your conversations into insights through analytics and reporting that
uncover key call drivers, customer sentiment, and more.


VIRTUAL AGENT, POWERED BY DIALOGFLOW CX

Dialogflow CX allows enterprise customers to create advanced virtual agents in
minutes that seamlessly switch between topics, handle supplemental questions,
and operate across multiple channels 24/7 to minimize live agent interventions.

Intuitive drag and drop visual flow builder makes it easy to build and maintain
sophisticated conversations. Join over 1.5 million developers using Dialogflow.


INSIGHTS


CCAI INSIGHTS USES NATURAL LANGUAGE PROCESSING TO IDENTIFY CALL DRIVERS AND
SENTIMENT THAT HELPS CONTACT CENTER MANAGERS LEARN ABOUT CUSTOMER INTERACTIONS
TO IMPROVE CALL OUTCOMES.




CONTACT CENTER AI PLATFORM


CONTACT CENTER AI PLATFORM COMPLETE CLOUD NATIVE PLATFORM TO SUPPORT
MULTICHANNEL COMMUNICATIONS BETWEEN CUSTOMERS AND AGENTS, OPTIMIZED FOR THE
SMARTPHONE ERA.


CCAI ADVISORY SERVICES


PARTNER WITH OUR EXPERTS TO IMPROVE YOUR DIALOGFLOW CX VIRTUAL AGENT AND OVERALL
END TO END CONTACT CENTER AI SOLUTION. COLLABORATE WITH OUR EXPERTS TO GET A
FULL EVALUATION OF YOUR CURRENT SOLUTION AND A REPORT OF AREAS OF IMPROVEMENT
AND SUGGESTED NEXT STEPS TO GET THE MOST OUT OF YOUR VIRTUAL AGENTS. 


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