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___ Demo Login Support English (US) * English (US) * Deutsch * Français * Español Sprinklr * Products Enterprise Offerings Sprinklr Service Sprinklr Social Sprinklr Insights Sprinklr Marketing Self-Serve Offerings Sprinklr Social Self‑ServeSprinklr Service Self‑Serve Sprinklr Digital Twin Sprinklr Platform Sprinklr Service Overview Inbound Voice Outbound Voice Social Customer Service Live Chat Support Communities Conversational AI Platform Conversational IVR Knowledge Base Software Unified Agent Desktop Agent Assist Omnichannel Routing AI-Powered Quality Management Supervisor Console Conversational Analytics Workforce Management Reporting and Analytics Omnichannel Surveys Guided Workflows Service Command Center Sprinklr Social Overview Social Publishing and Engagement Employee Advocacy Social Marketing for Distributed Teams Works Best With Social Listening Social Advertising Conversational Commerce Social Customer Service Sprinklr Insights Overview Social Listening Competitive Insights and Benchmarking Product Insights Location Insights Visual Insights Media Monitoring and Analytics Sprinklr Surveys Sprinklr Marketing Overview Content Marketing and Campaign Planning Social Advertising Marketing Analytics Ad Comment Moderation Platform Overview Sprinklr AI Sprinklr AI+ AI Studio Security Integrations Sandbox Display Presentations Active Data Retention API * Solutions By Industry By Teams CPG Financial Services Government Retail Technology Telecommunications Travel & Hospitality Marketing Teams Customer Service Teams Marketing Teams Overview Crisis Management Content Lifecycle Management Social Media Management Compliant Digital Selling Franchise Digital Management Executive Reputation Management Industry Insights and Competitive Intelligence Creative Insights and Production Optimization Customer Service Teams Overview Omnichannel Contact Center Customer Self-Service Digital Customer Service Outbound Campaign Management Workforce Engagement Management Contact Center Intelligence Social Customer Service Conversational Commerce Proactive Digital Engagement * Unified-CXM * Customers Customer Stories Sprinklr Champions Sprinklr Community * Company Our Story Leadership Newsroom Partners Careers Investor Relations Security & Data Privacy Sustainability * Resources Learn Services Support Sprinklr Social ROI Estimator AI Maturity Assessment CX-WISE Analyst Reports Product Demo Days eBooks & Reports Events & Webinars Blog Unified-CXM Guide Forbes Influential CMO 2024 Our Services Training For Agencies Help Center Release Notes Contact Us Pricing Free Trial Demo UNPARALLELED AI. UNMATCHED PRODUCTIVITY. UNIFIED CUSTOMER EXPERIENCE.BRING YOUR TEAMS, TOOLS AND TOUCHPOINTS TOGETHER ON A UNIFIED PLATFORM. DRIVE UP TO 40% HIGHER PRODUCTIVITY. DISCOVER THE FASTEST WAY TO BRING CUTTING-EDGE AI TO YOUR FRONT-OFFICE TEAMS. Learn More 9 out of the 10 most valuable brands trust Sprinklr Supercharge customer experience and unlock radical productivity with Sprinklr Digital Twin Scale generative AI across your front-office with autonomous and intelligent AI versions of your brand, teams and employees. Go beyond conversations; make decisions, design workflows and execute tasks at scale. Learn More EQUIP YOUR CUSTOMER-FACING TEAMS TO DELIVER REAL CX IMPACT Eliminate the chaos of using multiple tools to understand and engage your customers. Give your teams the context and collaboration they need to drive consistent customer experiences — on one unified platform. Sprinklr for Marketing Teams Unify your consumer research, social media and content marketing teams. Get real-time market insights, mitigate crises, save content costs, and boost social engagement. EXPLORE SOLUTIONS Sprinklr for Customer Service Teams Unify your contact center teams across social, digital and voice. Gain actionable contact center insights, enhance workforce engagement and deliver exceptional CX. Explore Solutions Sprinklr for Marketing Teams Unify your consumer research, social media and content marketing teams. Get real-time market insights, mitigate crises, save content costs, and boost social engagement. EXPLORE SOLUTIONS Sprinklr for Customer Service Teams Unify your contact center teams across social, digital and voice. Gain actionable contact center insights, enhance workforce engagement and deliver exceptional CX. Explore Solutions Book A Demo FOUR AI-POWERED PRODUCT SUITES. ONE UNIFIED PLATFORM. Sprinklr Service Logo SPRINKLR SERVICE Empower your customer service teams to deliver consistently delightful experiences across every touchpoint. Learn More Sprinklr Social Logo SPRINKLR SOCIAL Reach, engage, and listen to customers across 30+ digital and social channels to maximize engagement and drive revenue. Learn More Sprinklr Insights Logo SPRINKLR INSIGHTS Uncover real-time consumer, product, and market insights to build great products, drive brand loyalty and deliver great customer experiences. Learn More Sprinklr Marketing Logo SPRINKLR MARKETING Orchestrate on-brand global marketing campaigns across social, digital and traditional channels to drive higher marketing ROI. Learn More Why the most iconic brands chose Sprinklr. How Manolo’s team engages with their global customers effectively “…connecting different aspects from social listening to customer service metrics and creative performance on one platform.” 50% Increase in marketing asset re-use Manolo Winkler Head of Global Social Media Read Full Story How Aalishaan’s team scaled their omnichannel customer service “The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.” 10x YoY increase in social care interactions Aalishaan Zaidi Global Head of Personal Banking Read Full Story How John’s team manages and publishes branded content globally “...engage with and serve our global customers, at scale, so that we have a singular brand voice…” John Marston Global Head of Social Media Care, External Tools and Systems Administration Read Full Story How Ferencz unified insights across 460 stores in 62 markets “IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly. And I wanted to connect all the dots and feed those insights back to our teams..." 10x YoY increase in social care interactions Ferencz Thuroczy Global Director of Social Media Read Full Story How Annika’s team brought efficiencies in advertising workflow “...we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings. Prior to Sprinklr, we did this all manually...” 34 workdays saved with automation Annika Laurien Senior Digital Media Manager Read Full Story How Manolo’s team engages with their global customers effectively “…connecting different aspects from social listening to customer service metrics and creative performance on one platform.” 50% Increase in marketing asset re-use Manolo Winkler Head of Global Social Media Read Full Story How Aalishaan’s team scaled their omnichannel customer service “The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.” 10x YoY increase in social care interactions Aalishaan Zaidi Global Head of Personal Banking Read Full Story View All Customer Stories WHY WE’RE DIFFERENT 01 UNIFIED PLATFORM A unified workspace for front-office teams, providing a true omnichannel customer experience engine with centralized governance across various markets and business units. Learn More 02 NEXT-GEN AI Customized AI models, augmented by generative AI and enriched by five years of annotation, optimization, and feedback built on the back of customer experience data. Learn More 03 ENTERPRISE-GRADE A proven track record of success with the world’s largest enterprises powered by rapid innovation, extensive customizability and seamless integrations with third-party tools and systems. Learn More SEE WHAT ANALYSTS AND YOUR PEERS ARE SAYING AWARD G2 Summer’ 24 rankings Sprinklr Service named Contact-Center leader by G2! Explore AWARD TrustRadius Top Rated Awards Sprinklr Insights is Top Rated on TrustRadius Explore STRONG PERFORMER The Forrester Wave™ Conversation AI for Customer Service, Q2 2024 Explore CHALLENGER 2023 Gartner® Magic Quadrant Enterprise Conversational AI Platforms Explore LEADER The Forrester Wave™ Digital Customer Interaction Solutions, Q2 2024 Explore LEADER The Forrester Wave™ Social Suites, Q3 2021 Explore LEADER Gartner® Magic Quadrant Content Marketing Platforms, 2024 Explore A MAJOR PLAYER IDC MarketScape 2024 Contact Center-as-a-Service Applications Software, 2024 Explore LEADER The Forrester Wave™ Sales Social Engagement Solutions, Q1 2021 Explore AWARD G2 Summer’ 24 rankings Sprinklr Service named Contact-Center leader by G2! Explore AWARD TrustRadius Top Rated Awards Sprinklr Insights is Top Rated on TrustRadius Explore STRONG PERFORMER The Forrester Wave™ Conversation AI for Customer Service, Q2 2024 Explore CHALLENGER 2023 Gartner® Magic Quadrant Enterprise Conversational AI Platforms Explore LEADER The Forrester Wave™ Digital Customer Interaction Solutions, Q2 2024 Explore LEADER The Forrester Wave™ Social Suites, Q3 2021 Explore Ready to deliver happier customer experiences? Contact us today for a personalized business proposal. Talk to an Expert How can we help you? 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