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 1. Home
 2. Group Benefits
 3. Covid-19

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COVID-19 INFORMATION

UPDATED: NOVEMBER 23, 2021




COVID-19 INFORMATION

UPDATED: NOVEMBER 23, 2021


A MESSAGE FROM DAVE JONES, PRESIDENT, SUN LIFE HEALTH

 

October 1, 2021

LOOKING TO A BRIGHTER FUTURE

When it comes to vaccines, Canada has come a long way in a short time. We’re now
one of the world leaders. However, the COVID-19 pandemic continues to be in flux
across the country.

 

Keeping the focus on mental health


While a full economic reopening moves closer, we expect the toll of the pandemic
on mental health to continue. Canadians are reporting a 25% increase in a
personal diagnosis of anxiety and depression.1

Our latest edition of Designed for Health, Disability claims in focus: mental
health, COVID-19 and beyond, outlines that we have yet to see the full impact of
mental health on disability claims. However, based on our prescription drug
data, we know that more Canadians are seeking support. Prescriptions for drugs
related to mental health increased 21% from 2019 to 2020.2

I encourage you to look at the supports available for your organization and your
employees. We have resources for people leaders including our suite of mental
health manager training videos. Our Mental Health Strategy Toolkit is a great
place to begin organizational change.

For plan members, we have many in-plan solutions that provide mental health
support. These include robust supports through Lumino Health Virtual Care. In
addition, Lumino Health Guides offer free access to articles, videos and other
resources to support well-being.


We’re here for you


Our support for you and your employees continues, as does our work in
researching and piloting innovative new solutions. There’s more to come as we
move into our post-pandemic new normal. As always, our goal remains to help you
and all Canadians live healthier lives.

Stay safe and be well!


 



Dave
 

1 Mental Health Research Canada, Mental Health During COVID-19 Outbreak: Poll #5
of 13 in Series (Data collected in February 2021).

2 Sun Life block data, 2019, 2020

 * We’re available Monday-Friday. Plan members can reach us by phone at
   1-877-SUN-LIFE (1-877-786-5433) from 8 a.m. to 8 p.m. ET. They can also go to
   mysunlife.ca and live chat with us from 9:00 a.m. to 5:30 p.m. ET.
   
   We’re here to help.
   


WE ARE COMMITTED TO KEEPING YOU UP TO DATE AND WILL POST NEW INFORMATION AS IT
BECOMES AVAILABLE

Sun Life is operating with an abundance of care to limit the spread of COVID-19
amongst our employees – and the world around us. Our top priority is the health
and well-being of our employees, Clients, advisors, consultants and communities.


We are monitoring the global developments related to COVID-19 and adjusting our
processes, practices and procedures as the situation evolves.


We want to ensure we continue to deliver for you, our Clients. We know that you
need us now, more than ever. We will provide regular updates on this page to
help keep you informed.



WHAT'S NEW


 * Extending out-of-country coverage for students studying abroad
 * Update on out-of-country travel insurance
 * Gradual return to work after disability
 * Getting an Attending Physician’s Statement
 * COVID-19 vaccines and your group benefits plan coverage
 * Continuing coverage during the COVID-19 pandemic - NEW
   
 * Sun Life to continue reimbursing claims for virtual dental assessments
 * Coverage for over-age students extended due to COVID-19
   


WE'VE BUILT OUR BUSINESS ON MANAGING RISKS LIKE ECONOMIC CHANGES


As the world responds to the COVID-19 health and financial crisis, we know there
are many questions about where Sun Life stands financially. We’ve built the
foundation of our business on managing risks that may happen due to economic
changes. We also have 155 years worth of experience to back it up.



READ MORE ABOUT SUN LIFE’S FINANCIAL STRENGTH

Sun Life is resilient.

The best measurement of Sun Life’s financial strength is through our:


 * Capital position
 * Risk framework
 * Financial strength ratings
 * Strong earnings performance and payment of dividends out of these earnings

You can feel comforted during this difficult time knowing:


 * We’re in a very strong capital position. We have a healthy level of capital
   to meet our financial commitments to Clients.
   * The Life Insurance Capital Adequacy Test (LICAT) ratio measures a company’s
     ability to meet its obligations. It’s one of several indicators used by
     Office of the Superintendent of Financial Institutions (OSFI) to assess an
     insurer’s financial condition. The minimum required is 90%. Sun Life’s
     LICAT ratio is 143% – well above the minimum.
      
 * We have a diversified business. With multiple product lines and services and
   operations around the world, we’re a diverse organization.
   * This helps us prevent over-exposure in any one market or region.
   * This diversity is also important to ongoing success, especially during
     challenging economic times.
      
 * We're leading in financial ratings. We’re proud to say that Sun Life’s
   ratings as a public life insurance company are amongst the best in North
   America. Our best in class ratings show Sun Life’s risk practices and strong
   financial flexibility.

Sun Life also continues to stay committed to worldwide communities. As the
COVID-19 pandemic continues, we will be donating $1 million to support health
care, elder care and address food security needs.



BUSINESS CONTINUITY AND PANDEMIC PLANS

At Sun Life, we are monitoring global developments related to coronavirus very
closely.  We are following the guidance of trusted global agencies, as well as
medical experts within Sun Life.  We are taking precautionary measures with our
own employees in order to minimize any potential risk of disruption to servicing
our Clients.



FULL DETAILS ON OUR BUSINESS CONTINUITY AND PANDEMIC PLANS

Our enterprise-wide business continuity policy governs business continuity
(including pandemic planning) and disaster recovery planning for critical
business functions performed at all our major business locations. The focus of
our plans is to protect the health and safety of our employees, mitigate
business and operational disruptions for our Clients and carry out our
regulatory and contractual obligations in a responsible manner. The business
continuity plan is flexible and can be adapted to a wide range of events.

Our approach includes building contingency plans founded on “all hazards” crisis
management, business continuity, and disaster recovery services including
support from vital external service providers and external business partners.
Response plans include pandemic, facility outages, systems, power outages, etc.


Disaster recovery plans include offsite recovery and back-up data storage
facilities. We also employ a dual recovery strategy which includes redirecting
work and/or staff amongst multiple sites, or having staff work-from-home where
possible. In some circumstances elements of our recovery plan include
participation of major third party service providers. These elements are
governed by contracts which include service level agreements.


Overall coordination, guidance and compliance monitoring for business continuity
across Sun Life is a centralized function, and a crisis management team
comprised of senior management across Sun Life with support teams for Human
Resources, Legal and Compliance, Communications, Information Technology and
Facilities, is responsible for overseeing all aspects of the business continuity
and recovery activities.


Our business continuity policy requires all business continuity plans to be
tested at a minimum on an annual basis.


Important details on plan administration

Our Billing Administration team is currently receiving a high volume of
requests. We are working hard to answer your questions, but it may take us a
little longer than usual.

 * We’ve extended coverage for reduced-hour employees to 6 months
 * Continuing coverage during the COVID-19 pandemic
   
 * Now accepting scanned copies of life insurance claims
 * Canada Emergency Wage Subsidy

 * Support for plan members transitioning out of their workplace benefits plan
 * Protecting your plan during the COVID-19 pandemic
   
 * Ontario Infectious Disease Emergency Leave updates
 * Update: carry-forward guidelines for HSA credits

 1. Information for plan members
 2. How to stay up-to-date on COVID-19

Information for plan members

To help educate plan members about COVID-19 and how it may impact them, we are
continuously sharing information on the my Sun Life mobile app, mysunlife.ca,
and on sunlife.ca.

Lumino Health offers great resources for plan members to help them stay healthy
and well. The Healthy at Home Guide is for Canadians who are spending most of
their time at home due to COVID-19. Topics covered include healthy mind, body,
work from home and healthy kids. We encourage you to share this resource with
your plan members.

We have launched a dedicated page for plan members at sunlife.ca/covid-19 that
we will continually update with the latest information.


How to stay up-to-date on COVID-19
 * Visit the Government of Canada website for general information about COVID-19
   in Canada.
 * Visit Canada’s Economic Response plan for more information about the
   Government’s economic response to COVID-19 plan.
 * Visit Employment Insurance benefits and leave, for more information about
   employment insurance benefits, including information about the impacts of
   COVID-19.

You can also visit the Canadian Life and Health Insurance Association (CLHIA)
website for industry-related information.





GROUP BENEFITS COVID-19

 * Out-of-country coverage
 * Disability
 * Health and dental
 * Mental health
 * Plan administration





TAKING STEPS TO PREVENT DIABETES

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 * Follow us on Linkedin
   
 * Follow us on YouTube
   


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