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Fresh surpasses record positive NPS score
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Fresh surpasses record positive NPS score


FRESH SURPASSES RECORD POSITIVE NPS SCORE

July 10, 2023   |   Fresh   |   News


A LARGE OPERATOR WITH A PERSONAL TOUCH

Fresh, the UK’s leading specialist third-party operator of residential for rent,
is pleased to announce that it has achieved a Net Promoter Score (NPS) of +35
for its student accommodation . This score is up from last year’s record high of
+34 and the latest NPS marks continued growth for Fresh since achieving +32 in
2021. The scores, collated by the Global Student Living Index, are taken from
direct feedback by students and looks at seven elements of the customer
experience including: condition and quality, bedroom, value for money, student
care and support, recycling and environmental, overall management and Internet.

When looking at the NPS benchmark of Fresh’s peers in the PBSA sector, Fresh has
again significantly outperformed other operators in the sector:

 

Fresh +35

Large Operators (Private Halls) +12

Mid-sized Operators (Private Halls) +5

Small Operators (Private Halls) +14

 

Additionally, a new certification has been introduced this year for all
properties and operators participating in the Global Student Living Index, and
Fresh is delighted to announce that it has been award a Platinum certification
and has 42 properties certified Silver, Gold and Platinum.

 

Commenting on the improvement of the NPS, Fresh Managing Director, Sam Scott,
said:

“We are thrilled to have surpassed our record-high NPS score from last year,
this growth not only demonstrates our consistency of delivering excellent
customer service and experiences for our residents. It also highlights our
commitment to driving forward all areas of the PBSA offering, whilst creating
meaningful relationships with our residents.

 

The quality of our residents’ experience is of paramount importance, and we
appreciate all the feedback we have received throughout the year. This alongside
being shortlisted for 7 awards at the Global Student Living Awards and being
certified Platinum as an operator with 42 of our properties certified Silver,
Gold and Platinum, highlights the Fresh difference.  

 

We look forward to continuing our excellent resident engagement and building
upon our service and offering to enhance the resident experience.”

 

Fresh has also been nominated for the following seven Global Student Living
awards:

 

 * Best Customer Service (UK & Ireland)
 * Best Environmental Management (UK & Ireland)
 * Best Private Housing (UK & Ireland)
 * Best Student Wellbeing (UK & Ireland)
 * Best Value for Money (UK & Ireland)
 * Best Individual Property (UK & Ireland)
 * Best Learning Environment (UK & Ireland)

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