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FROM CONFLICT TO CALM: DEALING WITH HIGH-CONFLICT BEHAVIOUR IN THE WORKPLACE
(VIRTUAL EVENT)


JUNE 25 AT 12:00 PM – 4:00 PM

| $650


PROGRAM LEADER



MICHAEL LOMAX

Mediator

High-conflict behaviour is characterized by unmanaged emotions, extreme
reactions, preoccupation with blaming others, and prolonged, unresolved
conflict. Such behaviour not only seriously damages relationships in the
workplace but also frequently results in complaints of bullying and harassment,
grievances and other legal headaches for both employers and unions. This
in-depth training session will equip participants with the knowledge and skills
necessary to prevent high-conflict behavior from disrupting both employer and
union operations and giving rise to costly litigation.

Participants will learn:

 * Brain science behind high-conflict behaviour, including current knowledge
   about High-Conflict Personalities (HCPs)
 * Principles of progressive discipline and accommodation that apply to dealing
   with high-conflict behaviour
 * Strategies for managing your own anxiety when dealing with HCPs
 * Approaches to coaching HCPs to take responsibility for resolving their own
   conflicts in the workplace
 * Practical techniques ready to be used in the workplace, including:
 * Connecting skills – using empathy, attention and respect (E.A.R.) to
   communicate and build effective working
   relationships with HCPs
 * Assertion skills – using brief, informative, friendly, but firm (B.I.F.F.)
   responses to counter misinformation or
   hostility

Please contact customerservice@lancasterhouse.com for more details.

CPD


This program has been approved for Continuing Professional Development 4 hours
under Category A of the Continuing Professional Development (CPD) Log of the
Human Resource Professionals Association (HRPA).


This program has been approved by CPHR BC & Yukon for 4 Continuing Professional
Development hours.


This program has been approved by CPHR Alberta for 4 Continuing Professional
Development hours.


 * This program has been approved by the Law Society of British Columbia for 4
   Continuing Professional Development hours.
 * Members of the Nova Scotia Barristers’ Society may count this program for 4
   Continuing Professional Development hours.
 * Members of the Law Society of New Brunswick may count this program for 4
   Continuing Professional Development hours.
 * CPD for Members of the Law Society of Ontario: 4 Substantive Hours; 0
   Professionalism Hours.


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EVENT NAVIGATION

 * Extraordinary Harms, Extraordinary Remedies: Learning from exceptional damage
   awards in human rights and arbitration cases
 * Returns that Work: Expert guidance on navigating the return of injured or ill
   employees to work



DETAILS

Date: June 25 Time:
12:00 pm – 4:00 pm
Cost: $650 Event Category: Skills Training

VENUE

Virtual Event
Register
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