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Promise.
Products


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Promise.Verified

Streamline secure income verification to connect individuals with critical
public resources and services.

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Promise.Pay

Increase revenue recovery while helping customers thrive by offering flexible,
interest-free payment plans with AI-optimized outreach.

Learn more

Promise.Support

Improve call center efficiency with personalized customer service agents powered
by our advanced AI and trained on your data.

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Promise.Perform

Improve program oversight and efficacy with AI and ML financial models and
analytics intentionally designed to serve low income and at-risk residents.

Learn more

Clients


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Government

Distribute more relief, faster, and more securely.

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Utilities

Recover more revenue and improve customer satisfaction.

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Residents

Have an account with Promise? Get support here.

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CompanySecurityResourcesRequest Demo
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THE FUTURE RUNS ON PROMISE.

We’re a people-first technology company that helps utilities and governments
work better—for everyone.

Public Sector

Utilities




A FEW OF OUR PARTNERS




OUR PRODUCTS.

At Promise, we revolutionize how utilities and governments operate with our
suite of cutting-edge products. Designed to enhance efficiency, accessibility,
and community well-being, our solutions ensure technology serves everyone.
Explore our products and see how we’re creating a brighter, more connected
future.

Promise.Verified

Streamline secure income verification to connect individuals with critical
public resources and services.

Learn more

Promise.Pay

Increase revenue recovery while helping customers thrive by offering flexible,
interest-free payment plans with AI-optimized outreach.

Learn more

Promise.Support

Improve call center efficiency with personalized customer service agents powered
by our advanced AI and trained on your data.

Learn more

Promise.Perform

Improve program oversight and efficacy with AI and ML financial models and
analytics intentionally designed to serve low income and at-risk residents.

Learn more




EFFICIENT & EFFECTIVE.

Promise powers the most efficient, effective, and secure relief and payment
programs for the people who need them most.

Applications

9x
Enrollments

14x
Disbursements

15x

Real results from Louisville Water Company


LOW EFFORT. HIGH IMPACT.

We not only promise better outcomes. We also make it easier, cheaper, and safer
to run your program from start to finish.


EASY IMPLEMENTATION

It takes just eight weeks to stand up a new Promise program on average,
oftentimes less.


LOW OVERHEAD

Our AI-powered service agents can handle outreach and support tickets for your
programs, so your team doesn’t have to.


SECURE EXECUTION

Machine learning finds and prevents waste, fraud, and abuse by bad actors. And
all Promise products contain comprehensive audit trails.

View FAQs



SEAMLESS INTEGRATION. POWERFUL OUTCOMES.

From the first steps of program design to the last steps of providing
audit-ready documentation, Promise powers world-class relief and repayment
programs that increase participation and completion rates.

Implementation
8 weeks

Average time to stand up a new Promise relief or repayment program.


Outreach
9X

Increase in applications from inclusive outreach to drive ongoing engagement and
customer satisfaction.


Self-Service
90%

The vast majority of program applicants use our mobile-first, self-serve portal.


Speed
4x

Centralized application and document processing, powered by AI, speeds the
eligibility determination process by as much as 4x


Satisfaction
4.8

Average approval rating (out of 5) for customers using PromisePay.



Get in touch



REAL STORIES. REAL RESULTS.

Discover how our solutions have delivered measurable success in real-world
applications. Explore our detailed case studies.

Case Study

Promise payment plans have helped Louisville Water recover more than $10mm in
payments and distribute more than $11mm in relief.



In total, Louisville Water has recovered more than $20mm at a cost of less than
1% that amount.

Products


17,000+
Accounts enrolled in payment plans.
21,000+
People who were able to keep their water on.
93%
Repayment rate (raised from 20% before working with Promise).
Case Study

The City of Richmond Department of Public Utilities (DPU) faced a significant
increase in accounts receivable during the pandemic. 

Through partnerships with PromisePay, DPU successfully distributed federal
relief funds and implemented effective payment plans, reducing the outstanding
balance by over $20mm and achieving a 93% compliance rate among enrolled
customers.

Products


11,000
Customers enrolled with a compliance factor of 93%.
$7mm
Relief distributed within the first 30 days of program launch.
$20mm
Reduction in outstanding balances.



SECURITY FIRST.

Our team includes security professionals who cut their teeth in support of
national security and defense projects. Safeguarding sensitive information and
ensuring the highest level of protection for your data is always mission
critical.

Read More



WHAT OUR PARTNERS ARE SAYING...

The state of Virginia LIHWAP has been one of the most effectively run assistance
programs I have seen in my 30+ years working in the utility industry. Through
proactive communication, a strong technical team, and sound action plans,
Promise been extremely successful in the timely distribution of much-needed
funding.

George B. Hayes, P.E.
Director of Utilities, Chesterfield County, VA

During the pandemic we have seen more and more of our customers struggling to
pay their water bills. Now more than ever, we need an easy way to get our
customers into payment plans. PromisePay provides a seamless solution that gets
more of our customers enrolled and brings revenue into our utility.

Tony Parrott
CEO at Louisville and Jefferson County Metropolitan Sewer District, KY

Promises made, promises kept... Some time ago we promised to repair our broken,
aged water system and get the resources that were necessary. As we had these
discussions time and time again, we were met by residents who expressed concerns
over their water billing. We said that we would fight for equity in the water
billing practice and process... Promise has done a tremendous job. Promise is
the reason we are here today (providing millions in water bill relief to Jackson
residents).

Chokwe Antar Lumumba
Mayor of the City of Jackson, MS



PRESS & INSIGHTS

Press


PROMISE FEATURED IN FORBES 2024 LIST OF NEXT BILLION-DOLLAR STARTUPS

Forbes
August 14, 2024
Press


PROMISE FEATURED IN FORBES 2024 LIST OF NEXT BILLION-DOLLAR STARTUPS

Forbes
August 14, 2024
Press


IMPROVING HUMAN DIGNITY IS AN ENGINE OF SCALE

Masters of Scale
June 21, 2022
Press


IMPROVING HUMAN DIGNITY IS AN ENGINE OF SCALE

Masters of Scale
June 21, 2022
Case studies


HOW LOUISVILLE MADE AN OVERDUE UPGRADE TO ASSISTANCE PROGRAMS AND IMPROVED THE
UTILITY-CUSTOMER RELATIONSHIP

US Water Alliance
June 4, 2021
Case studies


HOW LOUISVILLE MADE AN OVERDUE UPGRADE TO ASSISTANCE PROGRAMS AND IMPROVED THE
UTILITY-CUSTOMER RELATIONSHIP

US Water Alliance
June 4, 2021
Press


PROMISE CEO PHAEDRA ELLIS-LAMKINS INTERVIEWED BY FORBES

Forbes
August 15, 2024
Press


PROMISE CEO PHAEDRA ELLIS-LAMKINS INTERVIEWED BY FORBES

Forbes
August 15, 2024
View all



WE’RE HERE TO HELP.

Our team includes security professionals who cut their teeth in support of
national security and defense projects. Safeguarding sensitive information and
ensuring the highest level of protection for your data is always mission
critical.

Request Demo

Meet the Team


hello@promise-pay.com877-717-7664
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