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Submitted URL:
https://cfigroup.com.admin-mcas-gov.us/
Effective URL:
https://cfigroup.com/
Submission: On July 10 via automatic, source rescanner (July 10th 2022, 1:09:22 am UTC) — Scanned from US

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Text Content

OUR ADDRESS:

CFI Group
3916 Ranchero Dr.
Ann Arbor, MI 48108

HAVE ANY QUESTIONS?

AskUs@cfigroup.com

CALL US:

734.930.9090

SERVICES FOR GOVERNMENT

CFI Group partners with the Federal Consulting Group (FCG) to provide the only
certified American Customer Satisfaction Index (ACSI) customer experience
analytics program. Our carefully designed measurement tools and our team of
research experts enables agencies to understand and respond to the stakeholder
experience.

SERVICES FOR BUSINESS

As founding partner of the American Customer Satisfaction Index (ACSI), CFI
Group is the only company within the United States licensed to apply ACSI
methodology in both the federal government and private sectors. Using this
patented technology and top research experts, CFI Group uncovers the operational
drivers and impact of the customer experience.

 * Sweden
 * Italy
 * China


 * SOLUTIONS
   * Solutions for Government
     * Citizen Satisfaction
     * Employee Engagement
     * Website Satisfaction
     * Contact Center Satisfaction
     * Qualitative Research
     * Custom Research
     * QJourney
   * Solutions for Business
     * Customer Satisfaction
     * Employee Engagement
     * Website Satisfaction
     * Contact Center Satisfaction
     * Qualitative Research
     * Custom Research
     * MortgageSAT
 * RESOURCES
   * Case Studies
   * Studies
   * White Papers
   * Info Sheets
   * Video/Audio
   * Publications
   * Blog Posts
 * ABOUT
   * Press/Events
   * Partners
   * Clients
   * Careers
   * Leadership
   * Privacy Center
   * Contact Us

MENU



Request Info
 * EXPERIENCE MATTERS
   CFI Group is a global leader in citizen, employee,
   and customer satisfaction measurements. Using
   research experts and our patented approach, we
   go beyond measurement to deliver solutions.
   Solutions for
   Government
   Solutions for
   Business






THE CFI GROUP DIFFERENCE

CFI Group measures customer, citizen, and employee satisfaction using its
patented, cause-and-effect methodology that is recognized for its superior
precision, diagnostic approach, and linkage to financial results. Add in our
expert consultants to uncover powerful insights, user-friendly online tools,
renowned benchmarks, and over thirty years of experience and it’s easy to
understand why CFI Group continues to be the go-to source for customer
satisfaction measurement and consulting for U.S. federal government agencies and
businesses of all types.


 * PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer
   Satisfaction Index® (ACSI). We are the only company within the United States
   licensed to apply customized ACSI methodology in both the government and
   business sectors.
 * EXPERTISE: Using top research experts and the patented technology, CFI Group
   uncovers the operational drivers of customer satisfaction for businesses and
   federal government agencies.
 * ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee
   insights and analysis that improve satisfaction and drive organizational
   performance.
 * LONGEVITY: As one of the first CX measurement companies, CFI Group has been
   monitoring the customer experience since 1988.


 


FEATURED CLIENTS

 
More Clients
 
 * 
 * 
 * 
 * 
 * 


FEATURED RESOURCES

 
More Resources
 


 * CONTACT CENTER SATISFACTION INDEX 2022
   
   Read more
   
   Studies
   
   CONTACT CENTER SATISFACTION INDEX 2022
   
   0
   DateJune 27, 2022
   center Download Infographic PDF
   https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf
   icon-download left Download Press Release PDF
   https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf
   right icon-download left A new CFI Group credit union report shows members
   who experience […]


 * SCORING WITH DATA
   
   Read more
   
   Blog Posts
   
   SCORING WITH DATA
   
   0
   DateMay 24, 2022
   by Omar Khan May 24, 2022 A few years before getting my first job as a
   consultant, I spent a summer abroad in the United Arab […]


 * CREDIT UNION CUSTOMER SATISFACTION INDEX 2021
   
   Read more
   
   Studies
   
   CREDIT UNION CUSTOMER SATISFACTION INDEX 2021
   
   0
   DateMay 18, 2022
   center Download Infographic PDF
   https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf
   icon-download left Download Press Release PDF
   https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf
   right icon-download left A new CFI Group credit union report shows members
   who experience […]


 * GOVEXEC DAILY PODCAST: ON THE WEB, GOVERNMENT CUSTOMER SATISFACTION IS
   DROPPING
   
   Read more
   
   Video/Audio
   
   GOVEXEC DAILY PODCAST: ON THE WEB, GOVERNMENT CUSTOMER SATISFACTION IS
   DROPPING
   
   0
   DateMay 10, 2022
   center Description CFI’s Sheri Petras joins the podcast to discuss her
   organization’s latest report about government customer service MAY 10, 2022
   You can listen to the […]


 * GOVERNMENT WEBSITES 2022
   
   Read more
   
   Studies
   
   GOVERNMENT WEBSITES 2022
   
   0
   DateApril 25, 2022
   center Download Infographic PDF
   https://cdncom.cfigroup.com/wp-content/uploads/CFI-cusi-2018-info-final.pdf
   icon-download left Download Press Release PDF
   https://cdncom.cfigroup.com/wp-content/uploads/CFI-CUSI-2018-PressRelease.pdf
   right icon-download left A new CFI Group credit union report shows members
   who experience […]


 * WELCOME TO SKIMPFLATION: PAY MORE AND GET LESS!
   
   Read more
   
   Blog Posts
   
   WELCOME TO SKIMPFLATION: PAY MORE AND GET LESS!
   
   0
   DateMarch 29, 2022
   by David Ham March 29, 2022 It seems a couple familiar unfavorites, inflation
   and shrinkflation, have a new buddy: skimpflation. Basically, we’re paying
   more and getting […]


 * COVID, CREDIT, AND CUSTOMER PRIORITIES
   
   Read more
   
   Blog Posts
   
   COVID, CREDIT, AND CUSTOMER PRIORITIES
   
   0
   DateMarch 4, 2022
   by David Ham March 9, 2022 Years ago, I had a client that was an issuer of
   both retail-branded and major credit cards. I found it […]


 * SIGNS WE’RE MOVING TOWARD A NEW AND IMPROVED NORMAL: BANKS PRIORITIZING
   FINANCIAL HEALTH
   
   Read more
   
   Blog Posts
   
   SIGNS WE’RE MOVING TOWARD A NEW AND IMPROVED NORMAL: BANKS PRIORITIZING
   FINANCIAL HEALTH
   
   0
   DateFebruary 4, 2022
   by Rebecca Lennington February 4, 2022 We’re already a month into 2022 and
   while things are far from perfect, there have been promising indications that
   they’re […]

 


THE CFI GROUP PROCESS


MONITOR AND MEASURE
THE WHOLE EXPERIENCE

CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to
measure the experience across all touchpoints.


DISCOVER AND ANALYZE
INSIGHT THAT MATTERS

CFI Group's consulting team applies their expertise to identify insights and
opportunities for your organization to improve.


PRIORITIZE AND ACT
TO IMPROVE PERFORMANCE

CFI Group works with government agencies and businesses to translate these
insights into clear actions that produce results.
 



ASKUS@CFIGROUP.COM

 
CONTACT US

We want to hear from you.
Contact us today!


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 * First Name*
   
 * Last Name*
   
 * Company or Organization*
   
 * Work Email*
   
 * Country
   
 * Message
   
 * How did you hear about us
   
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 * CAPTCHA
   
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   This field is for validation purposes and should be left unchanged.






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All Rights Reserved

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cfigroup.com Open in urlscan Pro 2606:4700:20::681a:c80 Public Scan

Form analysis 2 forms found in the DOM

GET https://cfigroup.com/

POST /#gf_3

Text Content

cfigroup.com Open in urlscan Pro
2606:4700:20::681a:c80 Public Scan

Form analysis
2 forms found in the DOM