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Lloyds Bank Logo
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Secondary Navigation 'Mental health' links to
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Secondary Navigation 'Financial planning' links to
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* Family finances
Secondary Navigation 'Family finances' links to
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* Service status
Secondary Navigation 'Service status' links to
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* Brexit questions and answers
Secondary Navigation 'Brexit questions and answers' links to
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* Get free training and support
Secondary Navigation 'Get free training and support' links to
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* Ways to bank
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* Joining Lloyds Bank
Secondary Navigation 'Joining Lloyds Bank' links to
/content/lloyds/en-gb/personal/banking-with-us/joining-lloyds.html
* Who we are
Secondary Navigation 'Who we are' links to
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* Back
* Current accounts Current accounts collapsed
Our products
* Compare our current accounts
* £150 switching offer
* Club Lloyds account
* Classic account
* Silver account
* Club Lloyds Silver account
* Platinum account
* Club Lloyds Platinum account
* Youth and Student accounts
* Smart Start for children
Already have a current account with us?
* Existing customers
* Upgrade your account
* Joint accounts
* Overdrafts
* Safe deposit boxes
Find out more
* Switching to Lloyds Bank
* Save the Change®
* Rates and charges
* Help and guidance
* Credit cards Credit cards collapsed
Our products
* Balance transfer credit cards
* Everyday spending credit cards
* Large purchase credit cards
* One Check – Eligibility checker
* See all our credit cards
* Switch your existing credit card
* Apply for a second credit card
Already have a credit card with us?
* Activate your credit card
* Card PIN services
* How to make a balance transfer
* How to make a money transfer
* How to make a credit card payment
* How to dispute a credit card payment
* Freeze or report a lost and stolen card
* Updating your personal information
* Using your credit card abroad
* Your credit card statement explained
Find out more
* Contact us
* Credit card rates, fees and charges
* Managing money
* Money worries
* Understanding credit
* Your borrowing options
* Savings accounts Savings accounts collapsed
Our products
* All savings accounts
* Instant access savings accounts
* Tax-free ISAs
* Fixed term savings
* Childrens savings
* Smart Start for children
* International
Already have a savings account with us?
* Existing customer information
Find out more
* Savings interest rates
* Save the Change®
* Help and guidance
* Savings calculator
* ISAs ISAs collapsed
Our products
* Cash ISA Saver
* 2 Year Fixed Rate Cash ISA
* Help to Buy ISA
* Junior Cash ISA
* Investment ISA
*
Already have an ISA with us?
* Top up your ISA
* Transfer your ISA
* Renew your easy access cash ISA
* Fixed cash ISA maturity
Find out more
* Savings interest rates
* Help and guidance
* Investing Investing collapsed
Our products
* Share Dealing ISA
* Share Dealing Account
* Ready-Made Investments
* Ways to invest
* What can you trade with us
* Pick your own investments
Already have investments with us?
* Log on to Share Dealing
* Log on to Internet Banking
* Research the market
* Help and guidance
Find out more
* Transfer to us
* Understanding investing
* Risk explained
* Understand our Share Dealing charges
* Trading in Volatile Markets
* Home insurance Home insurance collapsed
Our products
* Get a quote now
* Buildings and contents insurance
* Buildings insurance
* Contents insurance
* Compare home insurance
Already got home insurance with us?
* Manage your policy
* Make a claim
* Manage your Flexible Contents Insurance
Other insurance products we offer
* Life Insurance
* Car Insurance
* Van Insurance
* Business Insurance
* Landlord Insurance
* Wealth Management Wealth Management collapsed
* Investing
* Pension Planning
* Managing Retirement
* Inheritance
* Protection
* Pricing
* FAQs
* Personal Tax Service
* Retirement Retirement collapsed
* Planning ahead
* Ready to retire
* Transfer your pensions
* Self-Employed
* Pensions Awareness Day
* Mortgages Mortgages collapsed
Our products
* All mortgages
* First time buyer mortgages
* Home-mover mortgages
* Buy-to-let mortgages
* Remortgages
* Existing customers
* Calculator and tools
* Agreement in Principle
* Book a branch appointment
Already have a mortgage with us?
* Manage your mortgage
* Switching to a new deal
* Borrowing more
* Existing customer PPI information
Find out more
* Mortgage fees and charges
* Understanding credit
* Help and guidance
* Loans Loans collapsed
Our products
* Loans
* Loan Calculator
* Loan for buying a car
* Loan for home improvement
* Loan for debt consolidation
Already have a loan with us?
* Manage your loan
* Borrow more
Find out more
* Help and guidance
* Borrowing options
* Need help buying a car?
* Car finance Car finance collapsed
Our products
* Car Finance
* Car Leasing
* Compare Car Finance Loans
* Car Finance calculator
* Car Refinance
Already have car finance with us?
* Existing customers
* Log on to your Car Finance account
Find out more
* Car Finance help and guidance
* Car Finance FAQs
* Borrowing options
* Understanding credit
* Insurance Insurance collapsed
Our products
* Life Insurance
* Car Insurance
* Van Insurance
* Home Insurance
* Flexible Contents Insurance
* Business Insurance
* Landlord Insurance
Already got insurance with us?
* Car Insurance existing customers
* Van Insurance existing customers
* Manage your Home Insurance policy
Need to get in touch?
* Contact us
* Travel services Travel services collapsed
Our products
* Travel money
* Other travel services
Find out more about
* Using your cards aboard
* Getting help abroad
* Sending money outside the UK Sending money outside the UK collapsed
Our services
* Log on to make a payment
* Receiving a payment from outside the UK
Find out more
* Our guide for sending money outside the UK
* Frequently asked questions
* Money worries Money worries collapsed
* Universal Credit
* Persistent debt
* Free independent advice
* How we can help
* Cost of living FAQs
* Money Management Money Management collapsed
* Top budgeting tips
* How to manage your bills
* Compulsive spending
* Budget calculator
* Understanding credit
* Check your credit score
* Personal review
* Coronavirus help and support Coronavirus help and support collapsed
* How to get online
* Lloyds Bank Academy
* Coronavirus FAQs
* Bereavement
* Fraud Hub
* Financial wellbeing
* Branch opening hours
* Supporting Vulnerable Customers
* Product support Product support collapsed
* Current accounts
* Credit cards
* Savings
* Investments
* Mortgages
* Loans
* Car finance
* Insurance
* Protecting yourself from fraud Protecting yourself from fraud collapsed
* New scam code
* Shop safely online
* Keep your family safe
* Keep your home safe
* Money making scams
* Latest scams
* Contact us
* Life events Life events collapsed
* Buying your first home
* Getting married
* Starting a family
* Planning ahead
* Bank of mum and dad
* Retirement and legacy planning
* Redundancy
* Separation and divorce
* Bereavement
* Starting a business
* Mental health
* Support and wellbeing Support and wellbeing collapsed
* Serious illness support
* Financial abuse
* Gambling support
* Managing affairs support
* Financial planning
* Family finances
* Service status
* Brexit questions and answers
* Get free training and support
* Mortgage video appointments
* Accessibility and Disability Accessibility and Disability collapsed
* Sight loss
* Deaf or hearing loss
* At home or on the go
* In branch
* Accessing our website
* Your support options
* Banking with us Overview
* Switch to Lloyds Bank
* Ways to bank
* Joining Lloyds Bank
* Who we are
* What is happening
* In your community In your community collapsed
* Our Charitable Foundations
* Mobile Branches
* Banking Hubs
* How to get online How to get online collapsed
* Set up the Mobile Banking app
* Register for Internet Banking
* Log on to Internet Banking
* Reset your logon details
* Mobile Banking app Mobile Banking app collapsed
Getting started
* Setting up the app
* Manage your app notifications
* Mobile Banking app security
* Mobile Banking app FAQs
Payments
* Pay in a cheque
* Pay a mobile contact
* Subscription payments
Card and PIN services
* Apply card freezes
* Change your contactless limit
* View your PIN
* View your card details
* Visa Click to Pay
* Profile & settings Profile & settings collapsed
Your profile
* Change your address
* Change your telephone number
* Change your name
Settings
* Set up Open Banking
* Rename an account
* Text alerts
* Change your support options
Preferences & extras
* Control app notifications
* Choose marketing preferences
* Save the Change®
* Everyday offers
* Payments & transfers Payments & transfers collapsed
Limits and timings
* Daily payment limits
* Timings
One-off payments
* Pay someone new
* Pay someone again
* Transfer between your accounts
* Pay a very large amount by CHAPS
Regular payments
* Subscription card payments
* Cancel a Direct Debit
* Set up a standing order
* Cancel a standing order
Useful features
* Pay in a cheque
* Send money outside the UK
* Card & PIN services Card & PIN services collapsed
Manage your card
* View your card details
* Freeze your card
* Report your card lost or stolen
* Replace a damaged card
Manage PIN
* View your PIN
* Order a new PIN
Payments and contactless
* Change your contactless limit
* Apple Pay
* Google Pay
* Visa Click to Pay
* Ways to pay your credit card
* Contactless cards explained
* Statements Statements collapsed
Statements
* View statements
* Download statements
* Opt in for paper-free
Transactions
* See upcoming payments
* Locate payments
* Search transactions
Spending patterns
* See your spending insights
* Money manager
* Midata
LOG ON TO INTERNET BANKING
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Personal Business
* Register
* Keep me secure
* See how much you can borrow with a loan?
* Check your credit card eligibility
* Start investing today
* Review your savings options
SILVER CURRENT ACCOUNT
Everyday cover for only £10 a month with: European family travel insurance, AA
Breakdown Family Cover and Mobile phone insurance.
Discover more Discover more about the Silver Account
There is a £10 monthly fee for maintaining the account and benefits are provided
by selected third parties. Exclusions apply.
HELP BUILD THEIR CONFIDENCE WITH LLOYDS BANK SMART START
The bank account for 11–15 year olds
Discover more about Smart Start Discover more about Smart Start, the bank
account for 11-15 year olds
SILVER CURRENT ACCOUNT
Everyday cover for only £10 a month with: European family travel insurance, AA
Breakdown Family Cover and Mobile phone insurance.
Discover more Discover more about the Silver Account
There is a £10 monthly fee for maintaining the account and benefits are provided
by selected third parties. Exclusions apply.
HELP BUILD THEIR CONFIDENCE WITH LLOYDS BANK SMART START
The bank account for 11–15 year olds
Discover more about Smart Start Discover more about Smart Start, the bank
account for 11-15 year olds
*
*
INTERNET BANKING AT YOUR FINGERTIPS
Managing your money through Internet Banking is quick and secure - and it only
takes a few simple steps to register. You can do things like pay people, check
your balance and manage bills, standing orders and Direct Debits.
Register now
Already registered?
Log on
OUR PRODUCTS
* Current accounts
* Credit cards
* Loans
* Car Finance
* Savings
* ISAs
* Investing
* Pensions
* Home Insurance
* Car Insurance
* Van Insurance
* Mortgages
* Life Insurance
HELP AND SUPPORT
* Money worries
* Mortgage support
* Lost or stolen cards
* Trouble logging on?
* Help with bereavement
* Customer support
* Unrecognised transaction
* Rates and charges
* Keep yourself secure
* Ring fencing and Lloyds Bank
* Supporting Ukraine
INTERNET BANKING
* Log on to Internet Banking
* Mobile Banking app
* Register for Internet Banking
* Forgotten your log on details
* Profile and settings
* Payments and transfers
* Card and PIN services
* Statements
SUPPORT WITH THE COST OF LIVING
As living costs rise, keeping on top of your money might be worrying. We can
help you manage your payments and provide some useful tips and tools.
* Help with money worries
* Help me manage my money
MORTGAGE SUPPORT
Mortgage support
If you're worried about your existing mortgage or recent application, we're here
to help. Find out what we can do to support you.
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REMORTGAGE DEALS
Remortgage deals
Looking for a new mortgage deal? See if you could save money by switching to us.
You wont find us through a broker, so come direct today.
Find a new deal Find a new deal
SENDING MONEY OVERSEAS?
Sending money overseas?
Lock in an exchange rate when sending foreign currency. It’s quick, simple and
secure.
Make a payment Make a payment to someone overseas
ARRANGED OVERDRAFTS COST CALCULATOR
Arranged overdrafts cost calculator
Use our arranged overdraft cost calculator to help you work out how much your
anticipated arranged overdraft borrowing will cost over different periods of
time.
Calculate cost Calculate cost of anticipated arranged overdraft.
WAYS TO BANK
Internet Banking
Mobile Banking
PhoneBank®
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FINANCIAL SERVICES COMPENSATION SCHEME
* Learn more about the FSCS
INDEPENDENT SERVICE QUALITY SURVEY RESULTS
PERSONAL CURRENT ACCOUNTS
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Published February 2023
As part of a regulatory requirement, an independent survey was conducted to ask
approximately 1,000 customers of each of the 16 largest personal current account
providers if they would recommend their provider to friends and family. The
results represent the view of customers who took part in the survey.
OVERALL SERVICE QUALITY
We asked customers how likely they would be to recommend their personal current
account provider to friends and family.
RANKING
View the full set of results
The requirement to publish the Financial Conduct Authority Service Quality
Information for personal current accounts can be found here.
IMPORTANT LEGAL INFORMATION
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN.
Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the
Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions
correctly and to help us improve the quality of our service. Calls from abroad
are charged according to the telephone service provider’s published tariff. Not
all Telephone Banking services are available 24 hours a day, 7 days a week.
Please speak to an adviser for more information.
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PRODUCTS AND SERVICES EXPANDABLE SECTION PRODUCTS AND SERVICES
* Current accounts
* Credit cards
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HELP AND GUIDANCE
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ABOUT US EXPANDABLE SECTION ABOUT US
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