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Reddit.com's share-button function.SessionPixelad-idAmazonUsed by Amazon
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ad clicks on a different website.8 monthsHTTPad-privacyAmazonUsed by Amazon
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to present relevant advertisement based on the visitor's preferences.
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visitor's preferences. PersistentHTML_uetvid_expAmazonContains the expiry-date
for the cookie with corresponding name. PersistentHTMLMSPTCMicrosoftThis cookie
registers data on the visitor. The information is used to optimize advertisement
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website by registering their last
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interaction in order to optimize the website and make advertisement on the
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to check if the user's browser supports cookies.1 dayHTTP_fbp Meta Platforms,
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time bidding from third party advertisers.3 monthsHTTP_gcl_auGoogleUsed by
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multiple websites, in order to present relevant advertisement based on the
visitor's preferences. 3 monthsHTTP_schn1sc-static.netSets a unique ID for the
visitor, that allows third party advertisers to target the visitor with relevant
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content on the website - The cookie detects the efficiency of the ads and
collects visitor data for further visitor
segmentation.SessionHTTP_uetsidMicrosoftCollects data on visitor behaviour from
multiple websites, in order to present more relevant advertisement - This also
allows the website to limit the number of times that they are shown the same
advertisement. 1 dayHTTP_uetvidMicrosoftUsed to track visitors on multiple
websites, in order to present relevant advertisement based on the visitor's
preferences. 1 yearHTTPmp_#_mixpanelAmazonPending1 yearHTTPtfpaiTeadsRegisters
data on visitors from multiple visits and on multiple websites. This information
is used to measure the efficiency of advertisement on websites.
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any interaction with active campaigns. This is used for optimizing advertisement
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from multiple visits and on multiple websites. This information is used to
measure the efficiency of advertisement on websites.
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that are likely to convert to customers based on the visitor's online behaviour
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service, LinkedIn, for tracking the use of embedded services.1
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to optimize the website and make advertisement on the website more relevant. 3
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tracking the use of embedded services.1 dayHTTPUserMatchHistoryLinkedInUsed to
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advertisement. This pairing service is provided by third party advertisement
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advertisement. This pairing service is provided by third party advertisement
hubs, which facilitates real-time bidding for advertisers.SessionHTMLsc_atSnap
Inc.Used by Snapchat to implement advertisement content on the website - The
cookie detects the efficiency of the ads and collects visitor data for further
visitor segmentation.1 yearHTTPar_debugAmazonChecks whether a technical
debugger-cookie is present. SessionHTTPpAmazonUsed to track visitors on multiple
websites, in order to present relevant advertisement based on the visitor's
preferences. SessionPixelA3YahooCollects information on user behaviour on
multiple websites. This information is used in order to optimize the relevance
of advertisement on the website.1
yearHTTP#-#AmazonPendingSessionHTMLiU5q-!O9@$AmazonRegisters a unique ID to keep
statistics of what videos from YouTube the user has
seen.SessionHTMLLAST_RESULT_ENTRY_KEYYouTubeUsed to track user’s interaction
with embedded
content.SessionHTTPLogsDatabaseV2:V#||LogsRequestsStoreAmazonPendingPersistentIDBnextIdYouTubeUsed
to track user’s interaction with embedded
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content.SessionHTTPServiceWorkerLogsDatabase#SWHealthLogAmazonNecessary for the
implementation and functionality of YouTube video-content on the website.
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embedded content.1 dayHTTPVISITOR_INFO1_LIVEYouTubeTries to estimate the users'
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daysHTTPVISITOR_PRIVACY_METADATAAmazonStores the user's cookie consent state for
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of what videos from YouTube the user has
seen.SessionHTTPyt.innertube::nextIdAmazonRegisters a unique ID to keep
statistics of what videos from YouTube the user has
seen.PersistentHTMLytidb::LAST_RESULT_ENTRY_KEYAmazonStores the user's video
player preferences using embedded YouTube
videoPersistentHTMLYtIdbMeta#databasesAmazonUsed to track user’s interaction
with embedded content.PersistentIDByt-remote-cast-availableAmazonStores the
user's video player preferences using embedded YouTube
videoSessionHTMLyt-remote-cast-installedAmazonStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-connected-devicesAmazonStores the user's video player
preferences using embedded YouTube
videoPersistentHTMLyt-remote-device-idAmazonStores the user's video player
preferences using embedded YouTube
videoPersistentHTMLyt-remote-fast-check-periodAmazonStores the user's video
player preferences using embedded YouTube
videoSessionHTMLyt-remote-session-appAmazonStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-session-nameAmazonStores the user's video player
preferences using embedded YouTube videoSessionHTML
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TERMS OF SERVICE AGREEMENT FOR US
Last updated July 10, 2023
We’ve updated our Terms of Service Agreement to make it easier to understand. To
see the previous version of the Terms of Service Agreement click here.
eero LLC (“we” or “eero”) offers easy-to-use wifi and networking systems and
services that combine:
* eero Devices: hardware devices manufactured by eero or its affiliates that
use eero Software to enable you to create or extend an eero network (a
“Network”), and
* eero Software: eero device, cloud, and mobile software and related eero
software and services, such as eero.com and eero.com sub-domains (each, an
“eero Site”); the eero mobile and web applications (the “eero App”); and eero
subscription services and features.
We refer to all of these together as the “Products.” The Products work together
to provide fast, reliable wifi and networking, along with additional useful
features and capabilities.
By accessing or using the Products or any other mobile app or website of our
affiliates or agents with links to this Terms of Service Agreement, as well as
any Supplemental Terms (as defined below) that may apply (together, this
“Agreement”), you agree to the terms of this Agreement on behalf of yourself (if
accessing as an individual) or the company you represent (if accessing as a
business) and all others who use any Product under your Account (as defined
below) – so we ask that you read it carefully. The term “you” refers to the
individual or company, as applicable, that accessed the Product or that you
identified as the user when you registered for an Account. If you do not agree
to the terms of this Agreement, you may not access or use the Products.
Your use of our Products is subject to eero’s Privacy Notice and may be subject
to separately presented additional terms, including the eero subscription terms
of service, where applicable, and any warranties or additional purchasing terms
that eero includes with the Products you use, or their successor versions
(together, the “Supplemental Terms”). If the Terms of Service Agreement is
inconsistent with the Supplemental Terms, the Supplemental Terms will control
with respect to that Product. Please refer to eero’s Privacy Notice to
understand how we collect and process personal information through eero
Products.
1. LICENSE
1. LICENSE GRANT
Subject to your compliance with the terms of this Agreement, eero grants
you a limited non-exclusive, non-transferable, non-sublicensable,
revocable license to use the eero Software for the sole purpose of
enabling you to use the Products in the manner permitted by this
Agreement for your personal or internal business purposes. You are not
permitted to copy or redistribute the eero Software for any purpose, or
use or otherwise rely on the eero Software for any commercial or
production purposes other than internal business use. You may use the
eero Software embedded in an eero Device only on that eero Device. Some
components of the eero Software may be offered under an open source
license, which may have terms that expressly override some of the terms
in this Agreement.
2. LICENSE RESTRICTIONS
You may not: (a) license, sell, resell, rent, lease, transfer, assign,
reproduce, distribute, host or otherwise commercially exploit all or any
portion of the Products (except you may use the Products in accordance
with this Agreement for your internal business purposes); (b) remove,
alter or obscure any copyright, trademark, service mark or other
proprietary rights notices incorporated in or accompanying the Products;
(c) frame or utilize framing techniques to enclose any trademark, logo,
or other intellectual property (including images, text, page layout or
form) of eero; (d) use any metatags or other “hidden text” using eero’s
name or trademarks; (e) modify, translate, adapt, merge, make derivative
works of, disassemble, decompile, reverse compile or reverse engineer
any part of the Products; (f) use any manual or automated software,
devices or other processes (such as spiders, robots, scrapers, crawlers,
avatars, data mining tools or the like) to “scrape” or download data
from any web pages contained in an eero Site; (g) access the Products in
order to build a similar or competitive website, application or service;
(h) except as expressly stated herein, copy, reproduce, distribute,
republish, download, display, post or transmit any part of the Products
in any form or by any means; or (i) remove or destroy any copyright
notices or other proprietary markings contained on or in the Products.
Any future release, update or other addition to the Products is subject
to this Agreement. eero, its suppliers and service providers reserve all
rights not granted in this Agreement. Any unauthorized use of the
Products terminates the licenses granted by eero pursuant to this
Agreement.
2. PURCHASE TERMS
You agree to pay all fees or charges to your Account in accordance with the
fees, charges, and billing terms in effect at the time a fee or charge is
due and payable (including any terms and conditions that govern your use of
your credit card or other payment method). By providing eero with your
credit card number or other permitted payment method, you authorize eero to
immediately invoice your Account for all fees and charges due and payable
to eero under this Agreement with no additional notice or consent. You
agree to immediately notify eero of any change in your billing address or
the credit card or other payment method used for payment. eero reserves the
right at any time to change its prices and billing methods, either
immediately upon posting on the Products or by email delivery to you.
3. ACCOUNT AND PRODUCT CONTROLS
1. ACCOUNT
To access certain features of the Products, you may need to register for
an eero account (“Account”). eero may also enable you to login using
your Amazon account, in which event we may receive certain information
about your Amazon account from Amazon. In registering for the Products,
you agree to provide and maintain accurate information about yourself,
or your legal entity if registering as a business, as prompted by the
Products’ registration form. You represent that you are at least 18
years old and not a person or legal entity barred from using the
Products under the laws of the United States, your place of residence,
or any other applicable jurisdiction. If you are under 18, you cannot
register yourself for the Products, and you may connect a device to a
Network only with involvement of a parent or guardian. You are
responsible for all activities that occur under your Account. You are
responsible for maintaining the confidentiality of your Account and
login credentials and for restricting access to your Account. You agree
not to (1) create an Account on behalf of someone other than yourself
without authorization; or (2) create an Account or use the Products if
we have previously terminated your Account or use of the Products. eero
reserves the right to refuse service, terminate accounts, terminate your
rights to use the Products, remove or edit content, or cancel orders in
its sole discretion.
2. ACCOUNT LOGIN AUTHENTICATION
In order to login to your Account, you consent to receive a temporary
identification code that we will send to an email address or telephone
number that is registered to your Account, or you may login using your
Amazon credentials. Some features of the Products require Account login
and will not be available to you if you do not consent to this process.
3. SOFTWARE UPDATES
eero may provide manual or automatic patches, bug fixes, updates,
upgrades and other modifications to the eero Software at any time and
without notice to you. If you do not want automatic updates, you can:
(i) for eero mobile Application updates, turn off the auto-update
functionality in your personal device settings or delete the eero mobile
Application from your personal device; and (ii) for eero Device updates,
terminate your eero Account and cease use of your eero Devices. To the
extent that any updates are not automatically installed, you may be
required to install those updates to continue use of, or access the full
functionality of, the Products.
4. PRODUCT REQUIREMENTS
When you use the eero App, you may grant certain permissions to us for
your personal device. Most personal devices provide you with information
about these permissions. Some Products are not accessible without an
Account, supported smartphone or tablet with the eero App, pre-existing
internet connection (e.g., broadband), or other system elements we may
specify.
4. AGREED USAGE AND LIMITATIONS OF EERO PRODUCTS
1. INTENDED USE OF EERO PRODUCTS
While we aim for our Products to be highly reliable and available, they
are not intended to be reliable or available 100% of the time. Access to
the Products is subject to sporadic interruptions and failures for a
variety of reasons beyond eero’s control, and may be suspended
temporarily without notice for security reasons, system failure,
maintenance and repair, or other circumstances. To the fullest extent
possible by law, eero is not responsible for any damages allegedly
caused by the failure, suspension, or delay of access to the Products,
and you will not be entitled to any refund, rebate, or other
compensation. eero does not offer any specific uptime guarantee for the
Products.
2. PERFORMANCE; ENERGY SAVINGS AND OTHER BENEFITS
The availability and performance of the Products is dependent on
multiple factors, including: the capabilities of equipment used with the
Products, such as your modem, the devices connected to your Network, or
the devices used to operate the eero App; your Network’s environment
(such as obstructions or home/office wiring); the internet service
and/or professional services provider(s) for your Network; local
regulations regarding wifi radio power limits and available frequencies;
and the mobile network provider(s) on which features of the Products
rely.
eero does not guarantee or promise any specific level of energy savings
or other monetary benefit from the use of the Products or any feature of
them. Actual energy savings and monetary benefits vary with factors
beyond eero’s control or knowledge.
3. HIGH RISK APPLICATIONS
The Products are not designed or warranted for use in applications or
environments requiring fail-safe performance, such as in the operation
of nuclear facilities, aircraft navigation or communications systems,
air traffic control, life support machines, surgically implanted
devices, emergency response, life-safety systems, weapons systems, or
other applications, devices, or systems in which the failure of the
Products could lead to death, personal injury, or severe physical,
environmental, or financial damage (“High Risk Activities”). You may not
use or permit any third party to use the Products in connection with any
High Risk Activities. To the fullest extent possible by law, you assume
all risk of such uses.
4. RELIABILITY OF DATA AND NOTIFICATIONS
You acknowledge that the Products, including remote access, mobile
notifications, and Device or Network information provided through the
Products, are not intended to be 100% reliable and 100% available. We
cannot and do not guarantee that you will receive notifications in any
given time or at all, or that Device or Network information provided by
the Products is correct or up to date. Mobile notifications regarding
the status of and notifications about your eero Devices and Network are
provided for informational purposes only – they are not a substitute for
a third-party monitored emergency notification system.
5. USER CONDUCT
You are solely responsible for (and eero has no responsibility to you or
any third party for) any content that is transmitted or received, or any
transactions that are attempted or completed, through use of your eero
Devices or our other Products, and the acts or omissions of your
employees, customers, visitors, residents of your home, or any other
individual. You agree you will not use the Products (or permit any third
party to use the Products) to take any action or make available any
content that: violates the rights of any third party (including by
infringing any third party intellectual property rights or rights of
publicity or privacy); is illegal, threatening, abusive, harassing,
defamatory, libelous, inaccurate, obscene, hateful, or otherwise
inappropriate, injurious to third parties, or objectionable; constitutes
or contains any form of “spam” or unauthorized or unsolicited
communications; contains a software virus or other harmful computer
code, file, or program; impersonates any person or entity; jeopardizes
or violates the security of any computer network or Account; or runs any
processes that interfere with the proper working of the Products.
6. INTERACTIONS WITH OTHER USERS
If you comment on any blogs or forums available on an eero Site, you are
solely responsible for your communications and your interactions with
other users. eero reserves the right (but has no obligation) to
intercede in any disputes or to review or monitor any comments posted on
an eero Site. eero is not responsible for any content posted by you or
third parties.
5. THIRD PARTY PRODUCTS AND SERVICES
1. USE OF THIRD PARTY PRODUCTS
The Products rely on, interoperate with, or enable access to certain
third-party products and services and their related materials
(“Third-Party Products”), such as certain services bundled with an eero
subscription offering or services provided by your internet service
provider or mobile carrier. Because their operation may impact or be
impacted by the use and reliability of the Products, you agree that: (i)
the use and availability of the Products may be dependent on the
operators of these Third-Party Products, and (ii) these Third-Party
Products may not operate in a reliable manner 100% of the time, and they
may impact on the way that Products operate. While any of your personal
information processed by eero is subject to eero’s Privacy Notice, use
of any Third-Party Products may also be governed by separate or
additional privacy policies or terms and conditions provided by the
operator of the applicable Third-Party Product. You are responsible for
your compliance with those separate terms and conditions and for any
applicable fees.
2. LINKING PRODUCTS TO THIRD-PARTY PRODUCTS
Over time, eero may provide the opportunity for you to link the Products
to one or more Third-Party Products. You decide whether and with which
Third-Party Products you want to link and you may change that decision
at any time. Once you authorize a particular Third-Party Product, as
further discussed in eero’s Privacy Notice, eero may exchange
information and control data regarding you and your eero Devices,
including your personal information, in order to enable the linking you
have authorized.
3. THIRD-PARTY WEBSITE LINKS AND REFERRALS
The Products and related eero communications may contain links to other
websites operated by third parties and referrals to third-party vendors.
eero provides these links and referrals only as a convenience and does
not control, review, approve, monitor, endorse, warrant, or make any
representations with respect to those sites or vendors.
4. RELEASE REGARDING THIRD-PARTIES
We are not responsible for any of the third parties described in this
Section and we make no representation or warranty about any of those
businesses or their products or services. Third-party products and
services are beyond eero’s control and you access third-party products
and services at your own risk. Accordingly, to the fullest extent
possible by law, eero does not assume any responsibility or liability
for the actions, product, and content of those third parties and any use
of their products or services. You should contact the third-party vendor
of the product or service with respect to any services provided by it.
6. OWNERSHIP
1. COPYRIGHT, TRADEMARKS, AND PATENTS
All content included in or made available through any Product is owned
by eero and its suppliers and is protected by copyright laws throughout
the world. eero’s name and other related graphics, logos, service marks
and trade names used on or in connection with the Products are the
trademarks of eero and may not be used without permission in connection
with any third-party products or services. Other trademarks, service
marks and trade names that may appear on or in the Products are the
property of their respective owners. One or more patents owned by eero
apply to the Products and to the features and services accessible via
the Products. Portions of the Products operate under licence of one or
more patents.
2. YOUR ACCOUNT
You agree you have no ownership or other property interest in the
existence of your Account, and that all rights in and to your Account
are owned by and inure to the benefit of eero.
3. YOUR CONTENT AND FEEDBACK
If you post any content on our site or submit any ideas, suggestions,
documents, or proposals to eero, you represent you have all rights
necessary to that content and feedback, and you grant to eero and its
licensees a fully paid, royalty-free, perpetual, irrevocable, worldwide,
non-exclusive, and fully sublicensable right and license to use,
reproduce, perform, display, distribute, adapt, modify, re-format,
create derivative works of, and otherwise commercially or
non-commercially exploit in any manner, that content and feedback.
Please remember that other users may search for, see, use, modify and
reproduce any content you submit to any “public” area of our site. You
permit eero to identify you by your username as the contributor of your
content.
7. CHANGES TO THIS AGREEMENT
This Agreement is subject to change by us at any time. When we make
changes, we will make a new copy of this Agreement available on an eero
Site, and any new Supplemental Terms will be made available from within, or
through, the affected Product. We will also update the “Last Updated” date
at the top of this Agreement. We may also send you an email to the last
address you provide to us. Any changes to this Agreement will be effective
immediately or on the effective date indicated. Your continued use of the
Products following the effective date of the changes to this Agreement
indicates your acceptance of those changes. If you do not agree to any
change, you must stop using the Products. Please check eero Sites regularly
to view the then-current Agreement.
8. TERMINATION
At any time, eero may suspend or terminate your rights to access or use the
Products or terminate this Agreement with respect to you without notice
(except as may be required by applicable law). Your rights under this
Agreement will automatically terminate without notice if you fail to comply
with any of its terms. If you transfer an eero Device to a new owner, your
right to use the Products with respect to that eero Device automatically
terminates, and the new owner will have no right to use the Products under
your Account and will need to register for a separate Account with eero.
Upon termination of this Agreement, your Account and your right to use the
Products will automatically terminate.
9. INDEMNITY
You agree you will be responsible for the use of the Products (including
use by any third party you permit to use the Products, including Connected
Users (as defined below)), and you agree to indemnify eero against any
damages arising out of such use of the Products.
10. WARRANTY DISCLAIMER
1. THE WARRANTY FOR EERO DEVICES IS SET FORTH IN THE LIMITED WARRANTY THAT
ACCOMPANIES THE DEVICE AND IS AVAILABLE AT WWW.EERO.COM/LEGAL/WARRANTY.
THIS SECTION DOES NOT AFFECT IN ANY WAY OUR LIMITED WARRANTY OR OUR
RETURN & REFUND POLICY AVAILABLE AT WWW.EERO.COM/LEGAL/RETURN-POLICY FOR
THE EERO DEVICES.
2. THE PRODUCTS ARE PROVIDED “AS IS”, WITHOUT WARRANTY OR CONDITION OF ANY
KIND, EITHER EXPRESS OR IMPLIED. EERO ENTITIES SPECIFICALLY (BUT WITHOUT
LIMITATION) DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, RELATING TO THE COMPANY PROPERTIES, INCLUDING BUT
NOT LIMITED TO (i) ANY IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET
ENJOYMENT, OR NON-INFRINGEMENT; AND (ii) ANY WARRANTIES OR CONDITIONS
ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. EERO ENTITIES DO NOT
WARRANT THAT THE COMPANY PROPERTIES OR ANY PART THEREOF, WILL BE
UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL
COMPONENTS, AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE
CORRECTED.
3. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM
THE PRODUCTS WILL CREATE ANY WARRANTY OR CONDITION REGARDING EERO
ENTITIES, OR THE PRODUCTS THAT IS NOT EXPRESSLY STATED IN THESE TERMS.
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE COMPANY PROPERTIES IS AT
YOUR OWN DISCRETION AND RISK.
4. EERO MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS REGARDING
SUGGESTIONS OR RECOMMENDATIONS OF SERVICES OR PRODUCTS OFFERED OR
PURCHASED THROUGH THE PRODUCTS.
5. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY
HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
11. LIMITATION OF LIABILITY
1. IN NO EVENT WILL EERO ENTITIES BE LIABLE TO YOU FOR ANY LOSS OF PROFITS,
GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES OR INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO
YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE
PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING
NEGLIGENCE), STATUTE OR ANY OTHER LEGAL THEORY, WHETHER OR NOT EERO
ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
NOTWITHSTANDING THE FOREGOING, EERO DOES NOT IN ANY WAY SEEK TO EXCLUDE
OR LIMIT LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY THE
NEGLIGENCE OF AN EERO ENTITY OR FOR (B) ANY INJURY CAUSED BY AN EERO
ENTITY’S FRAUD OR NEGLIGENCE.
2. YOU AGREE THAT THE AGGREGATE LIABILITY OF EERO ENTITIES TO YOU FOR ANY
AND ALL CLAIMS ARISING OUT OF RELATING TO THE USE OF OR ANY INABILITY TO
USE THE PRODUCTS OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT,
TORT, OR OTHERWISE, IS LIMITED TO THE AMOUNTS (IF ANY) YOU HAVE PAID TO
EERO OR EERO’S AUTHORIZED RESELLER FOR THE PRODUCTS AT ISSUE IN THE 12
MONTHS PRIOR TO THE CLAIM. THE LIMITATIONS IN THIS SECTION WILL APPLY
EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU.
12. BREACHES AND RESOLVING DISPUTES
1. You are solely responsible for any breach of obligations (other than
eero’s obligations) under this Agreement and for the consequences of any
such breach, including any loss or damage which eero may suffer. You
(and not eero) are responsible for the acts or omissions of all users of
your eero Products or an eero Site, including your employees, customers,
visitors, and residents of your home. eero has no responsibility to you
or to any third party for any such breaches, acts or omissions.
2. You must notify us in writing if you dispute any of our charges on your
credit card statement. Billing disputes should be notified to the
following email address: support@eero.com
3. Any dispute or claim relating in any way to your use of the Products
will be adjudicated in the state or federal courts in San Francisco
County, California, and you consent to exclusive jurisdiction and venue
in these courts. We each waive any right to a jury trial. The United
Nations Convention on Contracts for the International Sale of Goods does
not apply to this Agreement.
13. ACCESS OUTSIDE CERTAIN COUNTRIES
The Products are not available to all persons or in all countries and some
or all of the features of Products may not work or be appropriate for use
in every country. If you access or use the Products from outside a
supported country (you can review the supported country list here), you do
so on your own initiative and you are solely responsible for complying with
applicable local laws in your country. eero accepts no responsibility or
liability for any damage or loss caused by your access or use of the
Products outside a supported country. You will be bound by this Agreement
wherever you access or use the Products.
14. MISCELLANEOUS
1. GOVERNING LAW
You agree that applicable U.S. federal law, and the laws of the state of
California, United States, without regard to principles of conflict of
laws, will govern this Agreement.
2. ENTIRE AGREEMENT
This Agreement (including the additional terms incorporated by
reference) constitutes the entire agreement between you and eero with
respect to the subject matter of this Agreement. In the event any
provision of this Agreement is held to be invalid or unenforceable, (a)
that provision will still be enforced to the full extent permissible
under applicable laws; (b) if that provision or change is wholly void or
unenforceable, that provision or change will be of no force and effect
and will be severed from this Agreement; and (c) in the case of either
(a) or (b), the remainder of this Agreement will continue in full force
and effect.
3. COMPLIANCE WITH LAWS
Data protection, privacy, export control laws and similar regulations
governing the transfer of software and other technology outside of the
United States or other jurisdictions, and other laws where you live may
impose certain responsibilities on you and your use of the eero
Products. You agree that you (and not eero) are responsible for ensuring
that you comply with any and all applicable laws when you use the
Products.
4. ASSIGNMENT
You may not assign this Agreement without the prior written consent of
eero, whether expressly or by operation of law, including in connection
with a merger or change of control, and any such attempted assignment
will be void and of no effect. eero may assign this Agreement without
restriction. Subject to the foregoing, this Agreement will be binding on
the parties and their respective successors and permitted assigns.
5. FORCE MAJEURE
If eero is unable to provide the Products as a result of an event beyond
eero’s control, eero will not be in breach of this Agreement.
6. WAIVER
eero’s failure to exercise, or delay in exercising, a right, power or
remedy provided in this Agreement or by law will not constitute a waiver
of any of eero’s rights. eero’s waiver of any obligation or breach of
this Agreement will not operate as a waiver of any other obligation or
subsequent breach of this Agreement.
7. CONSENT TO ELECTRONIC COMMUNICATIONS
By using the Products, you consent to receiving certain electronic
communications from us as further described in our Privacy Notice.
Please read our Privacy Notice to learn more about your choices
regarding our electronic communications practices, including your
ability to opt out or unsubscribe from marketing or other promotional
communications from us. You agree that any notices, agreements,
disclosures, or other communications that we send to you electronically
will satisfy any legal communication requirements, including that such
communications be in writing.
8. NOTICE
Where eero requires that you provide an email address, you are
responsible for providing eero with your most current email address. In
the event that the last email address you provided to eero is not valid,
or for any reason is not capable of delivering to you any notices
required/permitted by this Agreement, eero’s dispatch of the email
containing that notice will nonetheless constitute effective notice.
eero is not responsible for any automatic filtering you or your network
provider may apply to email notifications. If you want to give notice to
eero, then you must give that notice by emailing support@eero.com.
9. EXPORT
You may not use any Product if you are the subject of U.S. sanctions or
of sanctions consistent with U.S. law imposed by the governments of the
country where you are using the Products. You must comply with all U.S.
or other export and re-export restrictions that may apply to goods,
software (including the eero Software), technology, and services.
15. QUESTIONS, COMPLAINTS, AND CLAIMS
If you have any questions, complaints, or claims, please contact us by
emailing support@eero.com, by writing to eero LLC, 660 3rd Street, 4th
Floor, San Francisco, CA 94107 USA, ATTN: Customer Support, or calling the
relevant telephone number listed here. We will do our best to address your
concerns. If you feel your concerns have been addressed incompletely, we
invite you to let us know for further investigation.
Regarding copyright claims, it is eero’s policy to terminate membership
privileges of any user who repeatedly infringes copyright upon prompt
notification to eero by the copyright owner or the copyright owner’s legal
agent. If you believe your work has been copied and posted on an eero Site
in a way that constitutes copyright infringement, please provide our
Copyright Agent with the following information: (1) an electronic or
physical signature of the person authorized to act on behalf of the owner
of the copyright interest; (2) a description of the copyrighted work you
claim has been infringed; (3) a description of the location on an eero Site
of the material that you claim is infringing; (4) your address, telephone
number and email address; (5) a written statement by you that you have a
good faith belief that the disputed use is not authorized by the copyright
owner, its agent or the law; and (6) a statement by you, made under penalty
of perjury, that the above information in your notice is accurate and you
are the copyright owner or authorized to act on the copyright owner’s
behalf. Contact information for eero’s Copyright Agent for notice of claims
of copyright infringement is as follows: eero LLC, c/o Amazon.com Legal
Department, P.O. Box 81226, Seattle, WA 98108; email: copyright@amazon.com.
16. CONSUMER COMPLAINTS
In accordance with California Civil Code §1789.3, you may report complaints
to the Complaint Assistance Unit of the Division of Consumer Services of
the California Department of Consumer Affairs by contacting them in writing
at 400 R Street, Sacramento, CA 95814, or by telephone at 1-800-952-5210.
17. ADDITIONAL TERMS
BUSINESS TERMS
If you are using a Product for internal business purposes as an owner or
administrator of one or more Networks, then the following terms apply (and
the definition of defined terms in this section not otherwise defined in
this Agreement can be found in the eero Privacy Notice):
1. If you are a Network owner, you will:
1. provide the current eero Privacy Notice and eero Terms of Service to
individuals (such as employees or customers) who connect a device to
that your Network (“Connected Users”), such as by using an eero
Product feature (e.g. a notice captive portal), or if such feature is
unavailable, by otherwise ensuring that Connected Users are provided
a current version of the eero Privacy Notice; and eero Terms of
Service such as by displaying an eero notice provided to you for this
purpose;
2. provide Connected Users with your privacy notice and terms of service
by using an eero Product feature or other means;
3. provide sufficient safeguards, and implement appropriate technical
and organisational measures, so that your processing (including
access, use, or storage) of the personal information of Connected
Users meets the requirements of applicable law, and ensures the
protection of each data subject's rights; and
4. ensure that those authorised to process (including access, use, or
store) the personal information of Connected Users are contractually
bound to protect its confidentiality or are subject to appropriate
legal obligations of confidentiality that are no less protective than
this Agreement;
2. Regardless of your user role on a Network, you may use personal
information of Connected Users that eero has collected via the Products
and made available to you solely to administer that Network and to
provide and support wifi network access to Connected Users, and not for
any other purpose; and
3. Upon receiving a request to access, correct, delete, or otherwise
exercise a legal right with regard to the personal information of a
verified Connected User, you will promptly, and no later than three (3)
business days, relay that information to eero via the method specified
in the eero Privacy Notice. If requested by eero, you also agree to
provide reasonable assistance to help eero respond to those requests.
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