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UNIFIED VIEW OF YOUR


CUSTOMER EXPERIENCE

Respond to customer perceptions faster than ever before!

Explore Case Studies



10 BILLION+

Customer Conversations Analyzed

1 MILLION+

Data Insights Extracted

100+

Enterprise Customers


360° VIEW OF YOUR CUSTOMER PERCEPTIONS


BRAND DRIVERS & EQUITY

Discover and rank your top brand drivers. Score brand equity vis a vis
competitors.

Explore Insights




EMERGING TRENDS

Discover emerging trends in your category. Keep your marketing and positioning
at par with latest trends

Explore Insights



CUSTOMER BELIEFS

Discover your customer beliefs.
Strike a chord by talking their language.

Explore Insights


PERCEPTION IMPACT PREDICTION

Understand how change in customer perceptions impact your brand – with the help
of Artificial Intelligence.





GEOGRAPHY WISE INSIGHTS

Understand your customer priorities in different geographies

 

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WHAT OUR CLIENTS SAY?

See why companies use Clootrack to leverage their businesses

Very insightful and interesting. Decisions need not wait for several weeks now.

– Violeta Niculae

Strategy & Innovation Manager, KWS Seminte

Clootrack gave actionable insights for our prod roadmap. Quickest way to assess
market sentiments at sub segment level.

– Azhar Iqbal

CEO, Inshorts

Ours is a specialized niche. For any one to find insights like Clootrack you
have to spend at least a year in the industry

– Radu Atanasescu

Marketing Director, Setrio

PreviousNext

Very insightful and interesting. Decisions need not wait for several weeks now.

- Violeta Niculae

Strategy & Innovation Manager, KWS Seminte

Clootrack gave actionable insights for our prod roadmap. Quickest way to assess
market sentiments at sub segment level.

- Azhar Iqbal

CEO, Inshorts

Ours is a specialized niche. For any one to find insights like Clootrack you
have to spend at least a year in the industry

- Radu Atanasescu

Marketing Director, Setrio


HOW IT WORKS?

FETCH CUSTOMER CONVERSATIONS

Clootrack obtains conversations online & in private enterprise data.

News   

Feedbacks  

Blogs  

 Tickets

 Online Discussion  

Social Media  

Open Text NPS 

ANALYSIS BY AI ENGINE

Proprietary deep learning algorithms, based on proven mathematical models slice
& dice the data. Topics, relationships and tone intensities are drilled down to
identify patterns, correlations & inferences at multiple levels.




INSIGHT DISCOVERY

Clootrack cognitively scores and ranks patterns to extract elements that matter.
Clootrack is a machine, and so unbiased!

Explore Insights

See Your Brand Through The Eyes of Your Customer




EXPLORE LATEST CASE STUDIES

TOP 5 CUSTOMER EXPERIENCE INSIGHTS FROM CONSUMER ANALYSIS OF WATCHES

January 19, 2021

We’ve all had customer experiences that range from awesome to infuriating. Over
the last few years, watches have gained significant popularity as a fashion
accessory as well as a fitness accessory. Lately, watches are recognized as a
status symbol and come with a combination of style and technology. Consumers
often choose a watch that gives them the highest utility, and thus consumers’
preferences can be easily observed through their choices. It is found that
style, design, and quality have a significant influence on the process of
determining preferences. This report aims to help watch manufacturers understand
what truly drives a great customer experience.

Full Report

CUSTOMER EXPERIENCE OF AIRPORT PASSENGERS IN ASIA – PRE AND POST-COVID

August 4, 2020

Will airport customer experience be affected by COVID-19? Many airport
passengers will probably refrain from flying for some time to come, but most of
us will come back to an airport at some point. After COVID, airports need to
continuously offer new ways to improve customer experience by keeping passengers
safe, healthy, socially distanced and reassured overall. In this report, we
present the findings on customer experiences that are linked to airport
passengers pre and post-covid.

Full Report

EUROPE AIRPORTS: KEY ADOPTION DRIVERS BASED ON CUSTOMER EXPERIENCE – PRE AND
POST-COVID

July 29, 2020

Europe airport passengers are looking forward to a great customer experience
that offers a seamless and personalized journey. After COVID airports need to
continuously adapt to changing requirements of the customers. In this report, we
present the findings on passenger preferences that are linked to great customer
experience.

Full Report

CUSTOMER EXPERIENCE OF AIRPORT PASSENGERS IN THE US – PRE AND POST-COVID

July 13, 2020

Customer experience is essential for airports. In an increasingly competitive
market, airports that offer passengers the best customer experience will win
over their competitors. COVID-19 is posing far-reaching challenges to US
Airports, and their interconnected systems. Nevertheless, in the coming years,
the pandemic can accelerate investments in smart technologies and completely
reshape US Airports based on changing consumer behavior.

Full Report
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