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Effective URL: https://www.telus.com/en/
Submission: On May 05 via manual from US — Scanned from DE
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Skip to contentSkip to search Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts * Personal * Business * Small & Medium Business (1-100) * Commercial (101+) * Partner Solutions (Wholesale) * Health * TELUS Health * Care Centres * Virtual Pharmacy * Agriculture * Social Impact Support Support Support Log in Log in Log in EN Select your language: * English BC Select your region * Alberta * British Columbia * Manitoba * New Brunswick * Newfoundland and Labrador * Northwest Territories * Nova Scotia * Nunavut * Ontario * Prince Edward Island * Quebec * Saskatchewan * Yukon * Mobility CloseProducts & Services Explore Mobility * Phones * Certified Pre-owned * Prepaid * Bring-It-Back™️ * Trade-In * Device Protection * Plans * Bring Your Own Device * Add-ons Stream+ * Network & Coverage * Travel * Connected Devices * Certified Pre-owned * Tablets * Smartwatches AccessoriesMobile InternetWireless Home Phone DealsSwitch to TELUS -------------------------------------------------------------------------------- * Explore Apple at TELUSDiscover iPhone 13 family, Apple Watch Series 7 and latest iPad models on Canada’s fastest network.Shop Apple * Discover Samsung products at TELUSThe newest Samsung smartwatches and Galaxy smartphones are better on Canada’s fastest network.Shop Samsung * Shop Mobility online and save $50.Save big with our latest deals on Mobility, Internet, Optik TV, SmartHome Security, and more.Shop deals * Internet CloseProducts & Services * Explore Internet * Wi-Fi Advantage * Plans and Pricing * Internet + TV Bundles * Build your own * Why TELUS PureFibre * What is PureFibre * Check availability * Internet Add-ons * Unlimited Internet * Online Security * My Wi-Fi app Rural InternetSwitch to TELUSMove your services -------------------------------------------------------------------------------- * Explore our featured offersCheck out the latest deals on Mobility, Internet, TV, Security and Health services.Shop deals * Online exclusive: Airpods Pro on usSave big on internet and get Apple Airpods Pro on us. Valued at $329. Conditions apply.Get this deal * Whole Home BundleGet Internet, Optik TV + SmartHome Security – starting at $108/month.Start bundling * TV Bundles CloseProducts & Services Explore TV * TV Hardware * 4K HDR * TV Bundles * Plans * Build your own * TV Programming * Channels & Theme packs * On Demand * TV Apps * Streaming * Pik TV * Netflix * Crave * hayu * Amazon Prime SportsSpecialty Options -------------------------------------------------------------------------------- * Explore our featured offersCheck out the latest deals on Mobility, Internet, TV, Security and Health services.Shop deals * Get Calm – on Optik TVCalm, the world’s #1 mental health app, is now available on Optik TV.More about Calm * Get a FREE 55" Samsung 4K HDR Smart TVPlus, get a $100 bill credit (including taxes). Just order Internet & Optik TV on a 2 year term.View offer * Home Phone CloseProducts & Services * Home Phone * Plans and Features * Long Distance Plans Wireless Home Phone -------------------------------------------------------------------------------- * Explore our featured offersCheck out the latest deals on Mobility, Internet, TV, Security and Health services.Shop deals * Save $1,200 on Internet + Optik TV + Home PhonePlus get a $200 bill credit (including tax) when you order online. Get this bundle * My TELUS AppManage usage and pay bills on the go with the mobile app.Get it now * Security CloseProducts & Services * SmartHome Security * How it works * Plans * Products * Recommend a plan * Custom Security * Online Security * Plans * Identity Protection * Device Security * Secure VPN * Dark Web Monitoring * SmartWear Security * Safety Devices * Plans -------------------------------------------------------------------------------- * Explore our featured offersCheck out the latest deals on Mobility, Internet, TV, Security and Health services.Shop deals * Real Life StoriesRead what our customers say about our SmartHome Security services.Learn more * Save $10/mo. on TELUS Online Security UltimateGet protection for up to 20 devices, online privacy, and identity at a great price.View deal * Health CloseProducts & Services * TELUS Health MyCare™ * See a doctor virtually * Mental health * Dietitians * TELUS Health Virtual Pharmacy * Visit the Virtual Pharmacy * Download the app * FAQ * TELUS Health Care Centres * Personalized care * For members * For everyone * Find a Care Centre * LivingWell Companion™ * Personal emergency response service * In the home * On the go * On Apple Watch TELUS Healthy Living Network -------------------------------------------------------------------------------- * Explore our featured offersCheck out the latest deals on Mobility, Internet, TV, Security and Health services.Shop deals * Greater independence, at a great price.Save 40% on LivingWell Companion Go on a 1 year term.Shop now * Get healthcare from homeTELUS Health MyCare™ lets you see a doctor*, mental health counsellor or dietitian from your phone, where and when it’s convenient for you.Learn more * Deals * My TELUS Search Button Cart has 0 itemsCart Cart has 0 itemsCart Notice:Text UKRAINE to 20222 to make a $10 donation to Ukraine Humanitarian Crisis Appeal. Learn how we’re supporting Ukraine humanitarian efforts Pause 1 2 3 * Best value STAY CONNECTED WITH AN EXTRA 15GB FOR $5 PER MONTH. That’s 40GB at 5G+ speeds for only $90/mo., compared to Unlimited 25 for $85/mo. Plus, save up to $15 per person per month with the TELUS Family DiscountRead legal footnote1. Bring your own device Shop phones * SPECIAL OFFER LIGHTNING FAST INTERNET FROM $89/MO.READ LEGAL FOOTNOTE2 You deserve better internet. And you can get it with PureFibre® Gigabit – 100% fibre direct to your home. Order online and save up to $100.Read legal footnote3 View deal * SECURITY UNLOCK 3 MONTHS OF TELUS SECURE BUSINESS FOR $0.READ LEGAL FOOTNOTE4 Smarter security designed for owners. Get 3 months for $0 and installation on us when you bundle with at least one other TELUS product. Discover TELUS Secure Business MORE SAVINGS FOR YOU AND YOUR FAMILY THIS 55” TV COULD BE YOURS FOR FREE. HOP TO IT! Sign up for Optik TV® and Internet 75 today and get a free 55” 4K HDR TV,Read legal footnote5 worth $549.99. All on Western Canada’s fastest internet technology.Read legal footnote6 Get this deal GET UP TO $470 OFF IPHONE 13 FAMILY WITH BRING-IT-BACKTMREAD LEGAL FOOTNOTE7. Enjoy the same great savings in the latest green colours. Pair your new superpower with our award-winning 5G networkRead legal footnote8. Explore iPhone 13 SIGN UP FOR GIGABIT INTERNET, TV AND SECURITY, AND SAVE UP TO 40% OVER 2 YEARS. Get Western Canada’s fastest internet technology,Read legal footnote9 bundled with live TV, sports, a large On Demand library, and SmartHome Security, now with Online Security. All for one low price. Check out this featured offer LET’S MAKE MENTAL HEALTH A PRIORITY. May 2 to 8 is Mental Health Week and we believe everyone should have fast access to high-quality care. See how TELUS Health is helping Canadians with mental wellbeing. Explore TELUS Health Read the story -------------------------------------------------------------------------------- SHOP OUR PRODUCTS AND SERVICES MOBILITY INTERNET TV HOME PHONE HOME SECURITY DEALS & BUNDLES -------------------------------------------------------------------------------- GET A FREE HEALTH REPORT, SEE A DOCTOR FROM YOUR PHONE. Access Healthcheck – our free health assessment tool. Or see a doctor at no cost to you, without leaving your home. Download TELUS Health MyCare today. Learn more SHOP ONLINE TO SAVE MORE. Stay in and shop with a waived $50 connection feeRead legal footnote10 on online Mobility orders. Plus, enjoy fast, free shipping. Shop deals -------------------------------------------------------------------------------- VIEW TERMS AND CONDITIONS -------------------------------------------------------------------------------- 1. To be eligible for Family discounts, at least two subscribers on an account must be on an unlimited plan. Only the subscribers on unlimited plans are eligible to receive the discounts. Discounts are as follows: $7.50 per line per month for two lines, $10 per line per month for three lines and $15 per line per month for four to nine lines. Discounts will be updated when subscribers are added or removed on an account. Consumer accounts only. 2. Available to TELUS Mobility customers who purchase qualifying TELUS Home Services product(s). A $10/month discount will be applied to the Home Services bill for 24 months (or as long as the eligibility requirements are met). Eligible Home Services products include TELUS Home Internet 15 and higher, Optik TV, Home Phone or combination thereof. Offers subject to change without notice. Available to residential customers who have not subscribed to TELUS Internet in the past 90 days. For customers signing up on a 24 months term, the Internet rate plan price is guaranteed to remain the same for the duration of the 24 month term. Prices of features and add-ons such as unlimited internet data, are not guaranteed during the 24 month term and subject to change anytime. Offer includes Gigabit Internet. From month 1–24, a $36/mo discount applies. Regular price, currently $135/mo, applies after the 24-month term. All prices do not include applicable taxes. $0 unlimited internet data offer is only available to customers signing up on a 2 year internet service agreement. Regular pricing for Unlimited Internet Data add-on applies at month 25, regular price is currently $20 per month and is subject to change without notice. Minimum system requirements apply. Final eligibility for the services will be determined by a TELUS representative. A cancellation fee applies to the early termination of your internet service agreement, which will be the sum of $360, declining by $15 for every month of Internet service and reducing to $0 at the end of your 2 year term. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. Maximum speeds require optimal network conditions on a wired connection. Internet access speeds may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. Concurrent data streams, including combinations of uploads and downloads, may be required to access maximum speeds. Maximum speeds may not be achievable using a single device. 3. Offer subject to change without notice. Available to residential customers who have not subscribed to TELUS TV or Internet in the past 90 days. One-time $50 activation fee applies to all new orders of Internet services, except orders placed on telus.com. $50 bill credit, only available to online orders of Internet on a 2-year term. Bill credit will be applied upon order completion and will appear on your first bill after activation. Bill credits are non-transferable, can only be applied to pay for services charges, and carry no cash value after deactivating your services. If service is cancelled within 90 days, any credits will be reversed and the amount will be charged to you in addition to any applicable cancellation fees. Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply) therefore the value displayed on your bill is the value before tax. For example, a $10 discretionary credit towards Internet service offered in BC includes $0.62 PST and $0.45 GST, meaning the credit value displayed will be $8.93. The $0.62 PST and $0.45 are captured as reductions in the amount of tax charged on your balance owing. One-time $50 activation fee applies to all new orders of Internet services, except orders placed on telus.com. For more information and examples that apply to other home services, please visit telus.com/billcredits. 4. Offer available for a limited time and is subject to change without notice for new TELUS Secure Business customers who purchase a device on TELUS Easy Payment with a mobility plan. Payment of any outstanding TELUS Easy PaymentⓇ balance due upon termination, or account transfer. Applicable taxes are calculated based on the total no term price less any device discounts and must be paid in full at the time of purchase. Pay-per-use charges (including long distance, roaming and additional airtime or data) are extra. Eligible services include the following monitoring contract packages: Monitor (reg. $40/mo), Protect (reg. $50/mo), and Control (reg. $70/mo). Offer subject to change or end without notice. Customers meeting eligibility requirements will receive a monthly bill credit for the first 3 months to offset monthly security service charges. The monthly bill credit will commence on the billing cycle following installation. New TELUS Secure Business customers who purchase TELUS Secure Business but do not bundle with TELUS business products are eligible to receive a monthly bill credit for the first 3 months to offset monthly security service charges. Installation fee ($199 value) will be waived if the customer signs a 36 month contract for up to a maximum of 10 business sites. Prices may vary by province. Equipment is TELUS-owned. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be payable by the customer. Any add-ons will be an extra cost. Applicable taxes and fees are extra. Additional charges may apply in areas that require guard response service for municipal alarm verification. Cancellation charges apply for early termination of a 36 month contract. 5. Offer subject to change without notice, while quantities last and cannot be combined with promotional prices. Available to residential customers who have not subscribed to Internet and Optik TV in the past 90 days. For customers signing up on a 24 months term, the Internet and Optik TV rate plan price is guaranteed to remain the same for the duration of the 24 month term. Prices of features and add-ons such as unlimited internet data, a la carte TV channels/theme packs and premium TV content are not guaranteed during the 24 month teand subject to change anytime. Offer includes Optik TV 4 theme packs and 1 premium and Internet 75 for a regular price of $183/mo. All prices do not include applicable taxes $0 Unlimited data offer is only available to customers signing up on a 2 year internet service agreement. Regular pricing (currently $20 for Unlimited Data add-on) applies at month 25. Minimum system requirements apply. TELUS reserves the right to modify channel lineups and packaging, and regular pricing, without notice. 4K HDR television required to watch 4K HDR. Optik 4K PVR and Internet 50 or above required to watch 4K HDR on Optik. Subscription to corresponding channels required; not available with all channels Subscription to corresponding channels required not available with all channels. Final eligibility for the services will be determined by a TELUS representative. The Essentials is required for all Optik TV subscriptions. If service is cancelled within 90 days, any credits will be reversed and the amount will be charged to you in addition to any applicable cancellation fees. A cancellation fee applies to the early termination of your internet and Optik TV service agreement, which will be the sum of $720, declining by $30, for every month of Internet and Optik TV service and reducing to $0 at the end of your commitment term. If you cancel a single service (Optik TV or Internet), the service cancellation fee is $360 declining by $15 per month and reducing to $0 at the end of your commitment term. Additional cancellation fees will be charged on the promotional gift received which will be the sum of $549.99, declining by $22.91 for every month of Internet service and reducing to $0 at the end of your commitment period. If all services are cancelled early, total fee will be $909.99 declining by $37.91 per month and reducing to $0 by the end of your commitment term. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. Samsung 55TU7000 TV has a retail value of $549.99, based on the manufacturer’s suggested retail price. 6. Based on third party testing that compared the upload and download throughput speeds of TELUS and its major competitor’s Wi-Fi 6 devices. Benefits of Wi-Fi 6 are only experienced on Wi-Fi 6 enabled devices. For more information on Wi-Fi 6 capabilities visit telus.com/WiFi. 7. Subject to approved credit with a 24-month TELUS Easy Payment® agreement (0% APR) on any in-market plan with data and voice included. TELUS Easy Payment® balance will be repaid over a 24 month period via equal monthly payments. Payment of any outstanding TELUS Easy Payment® balance due upon termination, or account transfer. Applicable taxes are calculated based on the total no term price less any device discounts and must be paid in full at the time of purchase. Pay-per-use charges (including long distance, roaming and additional airtime or data) are extra. Device purchased on the Bring It Back program must be returned in good working condition or you will be responsible for the difference between the Bring-It-Back program amount and the lower trade-in value for a device that is not in good working condition. Trade-in standards published at the time a device is returned will apply. Applicable sales taxes are due at time of purchase on the full purchase price. You will not be charged tax on the Bring-It-Back Program Amount if you choose to keep your device and pay back the Bring-It-Back Program Amount at, or before, the end of the 24 month term. Bring-It-Back program is only available while you subscribe to mobility service. If mobility service is cancelled before the end of the term, the Bring-It-Back Program Amount will be charged to your TELUS bill. 8. Opensignal Awards – Canada: Mobile Network Experience Report February 2022 9. Offer subject to change without notice, and may not be combined with other offers. Available to new and existing TELUS customers who have not subscribed to Internet, Optik TV, SmartHome Security and TELUS Online Security in the past 90 days. $18/mo. for the Smart Automation Plus available to customers who have not subscribed to TELUS SmartHome Security services in the past 90 days and are signing up for Internet and Optik TV services on a new 2-year term, and SmartHome Security on a 3-year term ($540 savings over three-years). Offer includes Optik TV Essentials, Gigabit Internet, and SmartHome Smart Automation Plus. All SHS plans include TELUS Online Security (“TOS”): TELUS Online Security Basic (for Smart Camera and Smart Automation Plus plans) or TELUS Online Security Standard (for Secure and Control). No one can prevent all cybercrime or identity theft. Activation of TOS through NortonLifeLock is required. Not all products, services and features are available on all devices or operating systems. System requirement information on Norton.com. From months 1-24, a $15/mo. discount applies to Optik TV, and a $46/mo. discount applies to Internet. Mobility customers will have an extra $10/month discount applied to the home services bill for 24 months (or as long as they continue to have eligible home services products). Eligible home services products include TELUS Home Internet 15 and higher, Optik TV, Home Phone or a combination thereof. This is a total discount of $71/mo. ($1,704 savings over two years). Current regular price of Gigabit Internet is $135/mo. and Optik TV Essentials is $40/mo. For customers signing up on a 24 months term, the Internet and Optik TV rate plan price is guaranteed to remain the same for the duration of the 24 month term. Prices of features and add-ons such as unlimited internet data, a la carte TV channels/theme packs and premium TV content are not guaranteed during the 24 month term and subject to change anytime. For customers signing up on a 36 months term, the SmartHome Security rate plan is guaranteed to remain the same for the duration of the 36 month term. All prices do not include applicable taxes. $0 unlimited data offer is only available to customers signing up on a 2-year internet service agreement. Regular pricing (currently $20 for Unlimited Data add-on) applies at month 25. Minimum system requirements apply. TELUS reserves the right to modify channel lineups and packaging without notice. HDTV input equipped-television required to watch HD. Final eligibility for the services will be determined by a TELUS representative. Downgrading to Lite after accepting a promotional offer will trigger the cancellation fees associated with Optik. A cancellation fee applies to the early termination of your internet and Optik TV service agreement, which will be the sum of $720, declining by $30, for every month of Internet and Optik TV service and reducing to $0 at the end of your commitment term. If you cancel a single service (Optik TV or Internet), the service cancellation fee is $360 declining by $15 per month and reducing to $0 at the end of your commitment term. Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. Maximum speeds require optimal network conditions on a wired connection. Internet access speeds may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. Equipment may not be as shown. Regular price for Smart Automation Plus plan applies after the end of the 3 or 5-year service agreement, and is currently $33/mo. Regular price is subject to change without notice. A cancellation fee applies for early termination of the 3-year or 5-year Security service agreement equal to $10/mo. multiplied by the number of months remaining in the service agreement (with a partial month counting as a full month), plus applicable taxes. TELUS SmartHome Security professional installation fee applies and is $150 for customers subscribed to one or more of the following services: TELUS postpaid mobility, SmartHub or High Speed Internet. The professional installation fee for all other customers is $450. A $100 kit fee is charged on self-install orders and will be added to your first bill. The kit fee is 100% refundable when you install and activate your service within 30 days of your order. This includes installation of automation and security devices, app installation and a walk-test where required. Once your service is activated you will be notified by email within 5 business days that the kit fee has been automatically refunded to your bill. 10. The $50 savings is a waiving of our $50 connection fee. Offer applicable online only on Mobility orders for smartphones, connected devices (ie. tablets, smartwatches) and Bring Your Own Device plans. Offer applicable to Mobility consumer accounts only. Offer not applicable to Business, Corporate or EPP account types. -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- TERMS AND CONDITIONS -------------------------------------------------------------------------------- MY TELUS IS THE BEST WAY TO MANAGE YOUR ACCOUNT. Log inLog in SupportSupport Find a store Find a store Contact usContact us -------------------------------------------------------------------------------- The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation. To help us improve this website, we'd love to hear your feedback. CompanyAbout Us Careers MediaPolicies / RegulatorySecurity Social ImpactLEGALPrivacy / CookiesTELUS & CRTC Wireless CodeTELUS & CRTC Internet CodeInternet Code, SimplifiedWireless Code, SimplifiedService Terms HELPAccessibilityCOVID-19TELUS Service StatusNeighbourhoodOrder StatusUser TermsOther TELUS propertiesSocial ImpactTELUS Digital TELUS ProcurementTELUS International TELUS WebmailTELUS Wise Log in SupportSupport Find a store Find a store Contact usContact us -------------------------------------------------------------------------------- TERRITORIAL ACKNOWLEDGEMENT The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation. -------------------------------------------------------------------------------- COMPANY About Us Careers Media Policies / Regulatory Security Social Impact -------------------------------------------------------------------------------- HELP Accessibility COVID-19 TELUS Service Status Neighbourhood Order Status User Terms -------------------------------------------------------------------------------- LEGAL Privacy / Cookies TELUS & CRTC Wireless Code TELUS & CRTC Internet Code Internet Code, Simplified Wireless Code, Simplified Service Terms -------------------------------------------------------------------------------- OTHER TELUS PROPERTIES Social Impact TELUS Digital TELUS Procurement TELUS International TELUS Webmail TELUS Wise -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- ©2022 TELUS