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USU
Solutions  Customer Experience  Company  Info Center
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 * German
 * French
 * Italian
 * Japanese

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 * USU Software Asset Management ➤
 * USU Knowledge Management ➤
 * USU IT Service Management ➤
 * USU Enterprise Service Management ➤
 * USU Self-Service Management ➤
 * USU IT Monitoring ➤
 * USU Hybrid Cloud Management ➤
 * USU AI Services ➤

 * License Management
 * Discovery
 * Oracle Optimization
 * Optimization for SAP
 * Cloud Cost Optimization
 * SaaS Optimization
 * Optimization for Engineering Software
 * Professional Services

License Management



Reduce costs, and complexity of software and cloud licenses



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Discovery



Turn software and cloud data into SAM strategy



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Oracle Optimization



Lower your costs & contracts with verified data



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Optimization for SAP



Cut SAP costs, keep SAP compliance



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Cloud Cost Optimization



Optimize your costs and save money: Analyze cloud, hybrid, multi-cloud and
migration



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SaaS Optimization



Understand and make the most of your cloud software



Read more
 * Knowledge Management for IT
 * Knowledge Management for Customer Service
 * Knowledge Management for Enterprise Services
 * Chatbots
 * Voicebot
 * Professional Services

Knowledge Management for IT



Professional knowledge management for IT services



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 * IT Service Desk
 * IT Self-Service Management
 * IT Service Catalog & SLA
 * IT Asset Management
 * IT Change & Configuration Management
 * IT Financial Management
 * IT Monitoring
 * IT Service Portfolio & Service Design
 * IT Project Portfolio Management
 * IT Governance, Risk & Compliance
 * Hybrid Cloud Management
 * Knowledge Management for IT

IT Service Desk



The all-in-one, modular solution for your IT support



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IT Self-Service



Innovative Solutions for IT Support



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IT Service Catalog & SLA



Display available services so your customers can access them



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IT Asset Management



Manage your IT assets over their entire lifecycle



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IT Change & Configuration Management



Comprehensive overview of your IT infrastructure



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IT Financial Management



Plan, deliver, and manage your IT services with ease



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USU IT Monitoring



Get a comprehensive, centralized view of your IT and IT services with a single
solution



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IT Service Portfolio & Service Design



Manage business and IT services over their entire lifecycle



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IT Project Portfolio Management



Gain Control of your IT Landscape



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Governance, Risk & Compliance



Effectively enforce your IT strategy and reduce risks



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USU Hybrid Cloud Management



The all-in-one, modular solution for consolidated administration of your
infrastructure — in the cloud and on-premises



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Knowledge Management for IT



Professional knowledge management for IT services



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 * Employee Service Management
 * Customer Service Management

Employee Service Management



Providing all in-house services quickly and efficiently



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Customer Service Management



Provide your customers with high-quality services



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 * IT Self-Service
 * Customer Self-Service
 * Employee Self-Service
 * Self-Service Portal
 * Chatbots
 * Voicebot

IT Self-Service



Innovative Solutions for IT Support



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 * IT Event Management
 * System Monitoring
 * Cloud Monitoring
 * End-to-End Monitoring
 * Service Monitoring
 * IT Service Alerting

 * Cloud Cost Management & Resource Optimization
 * Cloud Governance

Hybrid Cloud Cost Management & Resource Optimization



Always deploy the best-fitting, lowest-cost cloud infrastructure



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Hybrid Cloud Governance



Securely govern two environments with precise visibility



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 * AI Industrial Analytics

 * Customers ➤
 * Trainings ➤

 * Success Stories
 * Success Center

 * Courses
 * Classes

 * About USU ➤
 * Sustainability ➤
 * Investor Relations ➤
 * Partner
 * Events & Webinars
 * Press ➤
 * Careers ➤

 * Management
 * Locations
 * Contact

 * Company mission statement
 * Whistleblower system

 * Equity Story
 * USU Share
 * Financial Figures
 * Financial Reports
 * Financial Analysis
 * Ad-Hoc Announcements
 * Analyst Conferences
 * Financial Calendar
 * Further Information



 * News

 * Students
 * Reach your goals
 * Jobs
 * How to apply

 * ✖
 * Solutions →
 * Customer Experience →
 * Company →
 * Info Center
 * Careers
 * Events
 * Blog
 * 👤︎
 * EN →

 * ← Solutions
 * USU Software Asset Management →
 * USU Knowledge Management →
 * USU IT Service Management →
 * USU Enterprise Service Management →
 * USU Self-Service Management →
 * USU IT Monitoring →
 * USU Hybrid Cloud Management →
 * USU AI Services →

 * ← USU Software Asset Management
 * USU Software Asset Management
 * License Management
 * Discovery
 * Oracle Optimization
 * Optimization for SAP
 * Cloud Cost Optimization
 * SaaS Optimization
 * Optimization for Engineering Software
 * Professional Services

 * ← USU Knowledge Management
 * USU Knowledge Management
 * Knowledge Management for IT
 * Knowledge Management for Customer Service
 * Knowledge Management for Enterprise Services
 * Chatbots
 * Voicebot
 * Professional Services

 * ← USU IT Service Management
 * USU IT Service Management
 * IT Service Desk
 * IT Self-Service Management
 * IT Service Catalog & SLA
 * IT Asset Management
 * IT Change & Configuration Management
 * IT Financial Management
 * IT Monitoring
 * IT Service Portfolio & Service Design
 * IT Project Portfolio Management
 * IT Governance, Risk & Compliance
 * Hybrid Cloud Management
 * Knowledge Management for IT

 * ← USU Enterprise Service Management
 * USU Enterprise Service Management
 * Employee Service Management
 * Customer Service Management

 * ← USU Self-Service Management
 * USU Self-Service Management
 * IT Self-Service
 * Customer Self-Service
 * Employee Self-Service
 * Self-Service Portal
 * Chatbots
 * Voicebot

 * ← USU IT Monitoring
 * USU IT Monitoring
 * IT Event Management
 * System Monitoring →
 * Cloud Monitoring
 * End-to-End Monitoring
 * Service Monitoring
 * IT Service Alerting

 * ← System Monitoring
 * System Monitoring
 * Mainframe Monitoring
 * Data Center & Building Infrastructure
 * Server & Application Monitoring inclusive Capacity Management
 * Container Monitoring

 * ← USU Hybrid Cloud Management
 * USU Hybrid Cloud Management
 * Cloud Cost Management & Resource Optimization
 * Cloud Governance

 * ← USU AI Services
 * USU AI Services
 * AI Industrial Analytics →

 * ← AI Industrial Analytics
 * AI Industrial Analytics
 * Condition Monitoring
 * Predictive Maintenance
 * Predictive Quality
 * Machine Fingerprint

 * ← Customer Experience
 * Customers →
 * Trainings →

 * ← Customers
 * Customers
 * Success Stories
 * Success Center

 * ← Trainings
 * Trainings
 * Courses
 * Classes

 * ← Company
 * About USU →
 * Sustainability →
 * Investor Relations →
 * Partner
 * Events & Webinars
 * Press →
 * Careers →

 * ← About USU
 * About USU
 * Management
 * Locations
 * Contact

 * ← Sustainability
 * Sustainability
 * Company mission statement
 * Whistleblower system

 * ← Investor Relations
 * Investor Relations
 * Equity Story
 * USU Share
 * Financial Figures
 * Financial Reports
 * Financial Analysis
 * Ad-Hoc Announcements
 * Analyst Conferences
 * Financial Calendar
 * Further Information

 * ← Press
 * Press
 * News

 * ← Careers
 * Careers
 * Students
 * Reach your goals
 * Jobs
 * How to apply

 * ← EN
 * German
 * French
 * Italian
 * Japanese


EMPOWER YOUR ENTERPRISE WITH SMART SOLUTIONS





LOWER YOUR COSTS, REDUCE RISK, AND OPERATE FASTER

With USU solutions and services, your company can deliver the services that
customers and employees need with simpler workflows, increased automation, and
deeper knowledge.

YOUR KEY BENEFITS


0% LOWER COSTS FOR CLOUD AND SOFTWARE


0% ROI IN THE FIRST 12 MONTHS


0% GREATER PRODUCTIVITY IN SERVICE ORGS


USU SOFTWARE ASSET MANAGEMENT

Make the best choices for your software

Reduce your software spend by up to 30%. We help you manage software licenses
and lower audit risk for cloud platforms, data center and hybrid environments.
You always have a trusted advisor as the tools and services come from a single
SAM company.

Learn more



USU KNOWLEDGE MANAGEMENT

Deliver the right answer, every time

Deliver accurate, consistent information across all channels to customers,
employees and partners to watch your KPIs and productivity grow. Integrate
everywhere, creating a seamless user experience and reducing effort across the
board.

Learn more

MORE SOLUTIONS

 * USU IT Service Management
 * USU Enterprise Service Management
 * USU IT Monitoring
 * USU Hybrid Cloud Management
 * USU Self-Service Management
 * USU AI Services

USU IT SERVICE MANAGEMENT



Maintain a clear overview of all your IT service processes over their entire
life cycle with a flexible, scalable and proven solution for IT service
management.

Read more
USU ENTERPRISE SERVICE MANAGEMENT



Manage and digitize your services enterprise-wide securely and efficiently with
proven tools and methods.

Read more
USU IT MONITORING



Monitor your hybrid system landscape, services and processes holistically and
efficiently with USU's 360 ° monitoring and automated service monitoring.

Read more
USU HYBRID CLOUD MANAGEMENT



Manage all your hybrid IT infrastructure, both hardware and software, in the
cloud and in its own data center. Keep track of all your assets, reduce costs
and ensure adherance to your governance and compliance regulations.

Read more
USU SELF-SERVICE MANAGEMENT



Automate and improve your service processes via intelligent self-service
including chatbots and virtual assistants. Enable your customers and employees
to solve routine issues without picking up the phone or submitting a ticket.

Read more
USU AI SERVICES



Turn your data into actionable insights for better decision making with applied
USU AI technology. USU offers tailor-made AI solutions that create measurable
business success from digital transformation.

Read more
MORE SOLUTIONS

USU IT SERVICE MANAGEMENT

Maintain a clear overview of all your IT service processes over their entire
life cycle with a flexible, scalable and proven solution for IT service
management.

Read more
USU ENTERPRISE SERVICE MANAGEMENT

Manage and digitize your services enterprise-wide securely and efficiently with
proven tools and methods.

Read more
USU IT MONITORING

Monitor your hybrid system landscape, services and processes holistically and
efficiently with USU's 360 ° monitoring and automated service monitoring.

Read more
USU HYBRID CLOUD MANAGEMENT

Manage all your hybrid IT infrastructure, both hardware and software, in the
cloud and in its own data center. Keep track of all your assets, reduce costs
and ensure adherance to your governance and compliance regulations.

Read more
USU SELF-SERVICE MANAGEMENT

Automate and improve your service processes via intelligent self-service
including chatbots and virtual assistants. Enable your customers and employees
to solve routine issues without picking up the phone or submitting a ticket.

Read more
USU AI SERVICES

Turn your data into actionable insights for better decision making with applied
USU AI technology. USU offers tailor-made AI solutions that create measurable
business success from digital transformation.

Read more
AWARD WINNING SOLUTIONS


USU KNOWLEDGE MANAGEMENT’S CHATBOT

rated as “platform-based” and suited for all service domains

Learn more


USU SOFTWARE ASSET MANAGEMENT

recognized as best-in-class provider by Gartner customers

Learn more


USU'S LOW-CODE/NO-CODE SOLUTION IS AMONG THE STRONGEST IN THIS EVALUATION

The Forrester WaveTM: Enterprise Service Management, Q4 2019

Learn more

> Many companies will claim to provide Knowledge Management however they really
> do "just enough" where USU is loaded with features, bells and whistles all
> helping make Knowledge Management a critical component in our day to day.

Keith S, Manager, Medical Devices manufacturer – Capterra review

1,200+ BRANDS TRUST USU

Companies across the globe trust USU solutions to create transparency, increase
business agility, lower costs and reduce their risks - through smarter services,
simpler workflows and better collaboration.

Meet our happy customers

⟵⟶
Meet our happy customers
Solutions
 * USU Software Asset Management
 * USU IT Service Management
 * USU Enterprise Service Management
 * USU Self-Service Management
 * USU Knowledge Management
 * USU IT Monitoring
 * USU Hybrid Cloud Management
 * USU AI Services

Company
 * About us
 * Management
 * Locations
 * Events & Webinars
 * Partner
 * Press
 * Careers
 * Contact
 * Support

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SEE SMARTER SERVICES IN ACTION!

Maximize your IT and service potential with USU solutions.

Email: info@usu.com
Phone: +1 617 307-7733

Contact
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