eu.katespade.com Open in urlscan Pro
23.65.201.161  Public Scan

Form analysis
3 forms found in the DOM

POST https://eu.katespade.com/on/demandware.store/Sites-ksEuRoe-Site/en_NL/Login-LoginForm

<form action="https://eu.katespade.com/on/demandware.store/Sites-ksEuRoe-Site/en_NL/Login-LoginForm" method="post" class="disabled-submit clearfix" id="dwfrm_login" novalidate="novalidate">
  <fieldset>
    <div class="form-row username required has-float-label" aria-required="true">
      <label for="dwfrm_login_username"><span class="text-input-label">Email Address</span><span class="required-indicator">*</span></label>
      <div class="field-wrapper">
        <input class="input-text has-float-label email required" type="text" id="dwfrm_login_username" name="dwfrm_login_username" value="" placeholder="Email Address*" data-required-text="Please enter your email address" maxlength="2147483647"
          aria-required="true">
      </div>
      <div class="form-caption "></div>
    </div>
    <div class="form-row password required has-float-label" aria-required="true">
      <label for="dwfrm_login_password"><span class="text-input-label">password</span><span class="required-indicator">*</span></label>
      <div class="field-wrapper">
        <input class="input-text has-float-label  required" type="password" id="dwfrm_login_password" name="dwfrm_login_password" value="" placeholder="password*" data-required-text="Please enter your password" autocomplete="off" maxlength="20"
          aria-required="true">
      </div>
      <div class="form-caption "></div>
    </div>
    <a id="password-reset" href="/on/demandware.store/Sites-ksEuRoe-Site/en_NL/Account-PasswordResetDialog" title="Request to reset your password">
Forgot Password?
</a>
    <div class="form-row form-row-button">
      <div class="form-row label-inline login-rememberme checkbox">
        <div class="field-wrapper">
          <input class="input-checkbox " type="checkbox" id="dwfrm_login_rememberme" name="dwfrm_login_rememberme" value="true" placeholder=""><label for="dwfrm_login_rememberme"><span class="text-input-label">Remember Me</span></label>
        </div>
        <div class="form-caption "></div>
      </div>
      <button class="secondary" type="submit" value="Sign In" name="dwfrm_login_login"> Sign In </button>
    </div>
    <input type="hidden" name="csrf_token" value="aF0UPLR7k14mSOzcZLtQNzR5851h7UbFWa77Oy_J0wk5x-7RDSWZx2oeoBwZD2cfMkG5E0Gyih7YLUxhyWwz2rqpb32TkI1eLa7DrcYfS2Y0SHqZjzLw2X0C-WbgC1wb4WHmxIOBEMqHqr4zKc_8PMIM5-1ydd7m8z4q1c0RP0VBGzfe7y0=">
  </fieldset>
</form>

Name: simpleSearch — GET /en-nl/search/

<form role="search" action="/en-nl/search/" method="get" name="simpleSearch" id="kateSearch" novalidate="novalidate">
  <!-- dwMarker="form" dwPipelineTitle="Search-Show (app_kateandsaturday)" dwIsController="false" dwPipelineURL="http://localhost:60606/target=/app_kateandsaturday/cartridge/pipelines/Search.xml&amp;start=Show" -->
  <fieldset class="search-placeholder-wrapper">
    <span class="search-placeholder">have something special in mind?</span>
    <label class="visually-hidden" for="q">Search</label>
    <input aria-required="true" class="katesearchval" id="q" name="q" value="" maxlength="50" type="text" autocomplete="off" placeholder="have something special in mind?">
    <input value="Go" type="submit" class="submit-search">
  </fieldset>
</form>

Name: SFMC_email_signup — POST /on/demandware.store/Sites-ksEuRoe-Site/en_NL/MCSubscription-Submit

<form autocomplete="off" method="post" id="email-alert-signup" class="field-wrapper email-alert-signup" name="SFMC_email_signup" action="/on/demandware.store/Sites-ksEuRoe-Site/en_NL/MCSubscription-Submit" novalidate="novalidate">
  <div class="clearfix form-group">
    <input type="email" class="field email required input-text secondary" id="emailsignup_email" name="emailsignup_email" placeholder="email address" value="" aria-invalid="false" data-required-text="Please provide your email address."
      aria-required="true">
    <input class="secondary button submit apply-button" type="submit" name="dwfrm_mcsubscribe_subscribeFooter" value="JOIN">
  </div>
  <div class="form-row invisible required has-float-label" aria-required="true">
    <label for="dwfrm_mcsubscribe_email"><span class="text-input-label">email address</span><span class="required-indicator">*</span></label>
    <div class="field-wrapper">
      <input class="input-text has-float-label  required" type="text" id="dwfrm_mcsubscribe_email" name="dwfrm_mcsubscribe_email" value="" placeholder="email address*" maxlength="50" aria-required="true">
    </div>
    <div class="form-caption "></div>
  </div>
  <span id="email-response"></span>
  <span>By signing up you consent to receive emails about Kate Spade's latest collections, offers, and news, as well as information on how to participate in Kate Spade events, competitions or promotions. You have certain rights under applicable
    privacy laws, and can withdraw your consent at any time. See our <a href="/en-nl/privacy-policy-dialog.html" class="privacy-policy" role="link">privacy policy</a> for more information.</span>
</form>

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FREQUENTLY ASKED QUESTIONS

 * where can i track my order?
 * when will i receive my welcome email?
 * how do i access the u.s. website?
 * is my item under warranty?
 * do i have warranty without proof of purchase?
 * which countries do you ship to?
 * how long will it take to receive my order?
 * has your returns processes changed due to brexit?
 * can i cancel or change my order?
 * can i exchange an item purchased online?
 * i have returned my item, when will i receive my refund?
 * do you offer online gift cards?
 * can i get a v.a.t. refund?
 * do you offer price adjustments?


ANSWERS


WHERE CAN I TRACK MY ORDER?

all our orders are shipped via DPD, you can access the DPD parcel tracker here:
https://www.dpd.co.uk/ or download the DPD app. you will find your tracking
number in your order dispatch email. please be aware that we’re expecting delays
in shipping to some countries within the european union (eu) as europe prepares
for brexit. we recommend staying up-to-date with the progress of your order by
checking the tracking link included in your order dispatch email but if you
require further assistance please contact us customer care team.


WHEN WILL I RECEIVE MY WELCOME EMAIL?

it can take up to two hours for your welcome email to be sent. you should check
your junk and spam folders in case it is hiding in there.


HOW DO I ACCESS THE U.S. WEBSITE?

you can only access our u.s. site in certain locations. if you'd like to place
an order, please contact our u.s. customer care team customer care team or call
+1866-999-5283.


IS MY ITEM UNDER WARRANTY?

items purchased directly from kate spade new york specialty shops or on
katespade.co.uk have a one-year warranty that covers manufacturing faults.

if you have a warranty query, please send the following details through our
contact us form

 * image of the item(s) and issue(s)
 * proof of purchase
 * contact information

kindly note, that if your item was purchased from a third-party retailer you
will have to contact them for further assistance.


DO I HAVE WARRANTY WITHOUT PROOF OF PURCHASE?

without proof of purchase, unfortunately your item will not be under warranty.
please use our contact us form if you have a warranty query.


WHICH COUNTRIES DO YOU SHIP TO?

our european website ships to the united kingdom, ireland, belgium, germany and
netherlands. we have temporarily stopped taking orders and shipping to france,
spain and italy whilst we make a few final updates required for brexit. our
physical stores remain open (subject to local government guidelines relating to
COVID-19) if you would like to visit us or book a virtual appointment for a
personal kate spade experience. please use our store locator to find your
nearest store and we hope to see you again very soon.


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

you will receive orders in the united kingdom within 3-5 business days for
standard delivery, and 1-2 business days for express delivery (allowing extra
time for bank holidays), and up to 6 business days elsewhere in europe.


HAS YOUR RETURNS PROCESSES CHANGED DUE TO BREXIT?

due to mail service interruptions related to brexit, we’re expecting delays in
shipping and processing returns from our eu customers. we're also making a few
changes to our returns process to make it as quick and easy for you to return
any unwanted items. please reach out to our customer care team customer care
team or call 020 709 5033 (monday to friday, 10:00 to 18:00 cet) and we will
arrange your pickup with UPS and issue a commercial invoice on your behalf.
please make sure you have the following information on hand when you call:

 * customer name and pickup address
 * original order number
 * details about which item(s) in your order you’d like to return

once your collection has been arranged, please pack the item securely in the
original packaging and enclose your completed return form.


CAN I CANCEL OR CHANGE MY ORDER?

you cannot cancel or change an order once it has been placed as processing
begins immediately, however you can return your order for a refund once it has
been received.


CAN I EXCHANGE AN ITEM PURCHASED ONLINE?

if you'd like to exchange an online purchase, you can do so at any kate spade
new york specialty shop; simply bring your delivery slip for proof of purchase
to make the exchange. we are unable to process an exchange at our warehouse but
you can return the item for a refund by following our return instructions.


I HAVE RETURNED MY ITEM, WHEN WILL I RECEIVE MY REFUND?

refunds will be made within 14 business days of the date your items are shipped
back to kate spade new york.


DO YOU OFFER ONLINE GIFT CARDS?

unfortunately at this time we only offer gift cards can be purchased at and used
in kate spade new york specialty shops, in the uk only.


CAN I GET A V.A.T. REFUND?

items purchased through our website are not eligible for a v.a.t. refund. you
can request a v.a.t. refund for items purchased at any of our speciality shops.


DO YOU OFFER PRICE ADJUSTMENTS?

for eligible items, we will honor price adjustments for purchases made within 7
days of our first markdown. unfortunately we are unable to offer price
adjustments for further markdowns or promotions on sale items.

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By signing up you consent to receive emails about Kate Spade's latest
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Kate Spade events, competitions or promotions. You have certain rights under
applicable privacy laws, and can withdraw your consent at any time. See our
privacy policy for more information.


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