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Submitted URL: http://genesys.com/
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Submission: On February 07 via manual from US — Scanned from DE
Effective URL: https://www.genesys.com/
Submission: On February 07 via manual from US — Scanned from DE
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* +1.888.436.3797 * Support * Status * Company * Search * Login GENESYS CLOUD CX 1 GENESYS MULTICLOUD CX GENESYS DX CONSULTANT PORTAL KNOWLEDGE NETWORK * Login GENESYS CLOUD CX GENESYS MULTICLOUD CX GENESYS DX CONSULTANT PORTAL KNOWLEDGE NETWORK * Home * Solutions Genesys named a Leader in the 2021 Magic Quadrant for Contact Center as a Service View the report BY INDUSTRY RETAIL Personalize the shopping experience with a connected journey. FINANCIAL SERVICES Transform banking engagement with seamless experiences across channels. GOVERNMENT Deliver on the promise of digital government. HEALTHCARE Create secure, connected patient experiences at every touchpoint. All Solutions BY ORG TYPE ENTERPRISE Manage complex experiences with enterprise contact center software. SMB Deliver big customer experiences with small business solutions. MID-SIZED Drive custom experiences at scale with agile, flexible solutions. * Products CAPABILITIES CONTACT CENTER SOFTWARE Run your contact center with software that makes great customer experience easy. DIGITAL Be in touch anywhere, anytime with an all-in-one suite of digital channels. AI AND AUTOMATION Power your contact center with Genesys AI for personalized experiences at scale. All Capabilities WORKFORCE ENGAGEMENT Attract, nurture and retain the best agents for your call center. INTEGRATIONS AND APPS Craft a custom call center with apps and integrations. HELP DESK Support employee questions at scale with a modern help desk. PRODUCTS GENESYS CLOUD CX Power deeply connected experiences through the seamless, all-in-one contact center solution. GENESYS MULTICLOUD CX Deliver competitively superior customer experiences and digital transformation at scale. GENESYS DX Bring the best of AI chatbots and human support together with Genesys DX. All Products * Partners GENESYS ASCEND PARTNER PORTAL Existing Genesys partners can log into the portal now. Log in PARTNER OVERVIEW Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service. CHANNEL PARTNERS Set your customers up for long-term success with market-leading solutions from Genesys. STRATEGIC ALLIANCES Benefit from our alliances with global technology brands and integrations with platforms your customers use. INDEPENDENT CONSULTANTS PROGRAM Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys. TECHNOLOGY AND APPFOUNDRY PARTNERS Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace. FIND A PARTNER If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help. * Why Genesys SUPER HUMAN SERVICE for your contact center Unlock the powerful combination of your people and our cloud. See how THE GENESYS EDGE LATEST INNOVATIONS We’re constantly innovating. See the latest customer and employee experience releases. TRUST AND SECURITY See how Genesys solutions meet and exceed modern security standards. CUSTOMER SUCCESS AND SERVICES Choose a dedicated partner that works with you before, during and after your deployment. BEYOND Discover a community of continuous learning and innovation for customer experience professionals. WHO WE ARE OUR VISION Create experiences rooted in empathy — to build trust and earn loyalty. OUR CUSTOMERS See how Genesys call center and customer experience solutions help businesses succeed. OUR STORY Learn about Genesys and discover why we’re trusted by 7,000 companies worldwide. * Resources THE STATE OF CUSTOMER EXPERIENCE Business and consumer insights into the trends shaping CX. Get the report WE CAN HELP IMPROVE CUSTOMER EXPERIENCE Learn how to serve customers where they are and guide them on more productive journeys. IMPROVE EMPLOYEE EXPERIENCE Explore ways to engage and empower your team — because helping people is a great job. LEVEL UP YOUR TECHNOLOGY Maximize your customer experience technology to reach your goals and delight customers. GROW YOUR BUSINESS Win and keep customers with a blended approach to sales, marketing and support. All Resources EXPLORE EVENTS Save the date for these upcoming Genesys events — virtual and in-person. BLOG AND PODCASTS Gain insights from customers, employees, industry thought leaders and more. WEBINARS Watch and listen your way to better customer experience and more connected moments. DEVELOPER TOOLS Extend functionality without directly using an API. No programming required. * Pricing * POINTILLIST AND EXCEED.AI JOIN THE GENESYS TEAM Key acquisitions accelerate how businesses connect with customers. Learn more Request a demo Try for free Design your solution Request a quote Request a demo Try for free Design your solution Request a quote NOW ORGANIZATIONS OF ALL SIZES CAN DELIVER AI-POWERED, PERSONALIZED EXPERIENCES. Delight your customers, inspire your team, offer personalization on every channel, anywhere, anytime. Find the solution that fits your organization. ENTERPRISE Dynamic, global organizations turn to Genesys for customer experience. Featuring the industry’s best security, most deployment options and widest range of communication channels, we want to partner in your CX success. Learn more SMALL BUSINESS Growing businesses need to think about today’s needs and tomorrow’s opportunities. Delight customers and meet your team’s changing needs with seamless digital channels, remote work options and more. Learn more MIDSIZE BUSINESS Finding the ideal CX solution is no longer a challenge, simply scale up or down to meet your needs. With the most features and options available, Genesys ensures you’re always delivering the service your customers demand. Learn more CONNECT WITH CUSTOMERS WITH EMPATHY. DELIVER AMAZING EXPERIENCES. DRIVE TRUE ROI. GENESYS CUSTOMERS CAN EXPERIENCE: 400% INCREASE IN DIGITAL SALES AI engages customers at the right time and with the right resource and action. 25% INCREASE IN AGENT PRODUCTIVITY Arm your agents with the tools and skills to amaze your customers. 100% ROI IN <3 MONTHS Discover lasting ROI from your contact center in months, not years. FROM OUR CUSTOMERS “Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realize we had a true, long-term partner in Genesys.” Ian Roberts, Operations Leader Quicken Read the story THE BEST BRANDS CONNECT WITH GENESYS Big, small, simple or complex – find your next contact center with Genesys. +1.888.436.3797 CONTACT US * Professional Services * Support * Select Region * Site Map * Blog PRODUCTS * Genesys Cloud CX * Genesys Multicloud CX * Genesys DX COMPANY * Newsroom * Sustainability * Leadership * Community * Careers * Legal ABOUT GENESYS Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Copyright © 2022 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription | LIVE ASSISTANCE HOW CAN WE HELP YOU TODAY? Chat with Sales Schedule a Demo Customer Care Genesys Careers Powered by LIVE ASSISTANCE