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 * Support
 * Sign In
 * Demo Videos
 * Contact Us

Get a Demo
 * Knowledge Ops Platform
   * Platform Overview
   * Capture Knowledge
     * Rapid Authoring Tools
     * Article Types
     * Troubleshooting Guides
     * Standard Operating Procedures
     * Call Flows
     * Custom Courses
   * Access Knowledge
     * Google-like Search
     * Browser Extension
     * Integrations
   * Manage Knowledge
     * Analytics
     * Permissions Management
     * Authoring Management
     * Notifications
     * Certifications
   * Features Catalog
 * Find & Follow Framework
   * How It Works
   * Resources
     * The Book
     * The Course
     * The Webinars
     * Implementation Help
     * Resource Center
 * Coaching
 * Pricing
 * Solutions
   * Industries
     * Contact Centers
     * Credit Unions
     * Banks
     * Farm Credits
   * Use Cases
     * Improve Training
     * Boost Performance
     * Succession Planning
     * Digital Transformation
     * Change Management
     * Internal Operations
     * Customer Self-Service
   * Customer Stories
 * Learning Center
 * Our Company
   * About Us
   * Careers

Knowledge Ops Platform
Find & Follow Framework
Coaching
Pricing
Solutions
Learning Center
Our Company
Support
Sign In
Demo Videos
Contact Us
Get a Demo
Back
Platform Overview
Capture Knowledge
Access Knowledge
Manage Knowledge
Features Catalog
Back
Rapid Authoring Tools
Article Types
Troubleshooting Guides
Standard Operating Procedures
Call Flows
Custom Courses
Back
Google-like Search
Browser Extension
Integrations
Back
Analytics
Permissions Management
Authoring Management
Notifications
Certifications
Back
How It Works
Resources
Back
The Book
The Course
The Webinars
Implementation Help
Resource Center
Back
Industries
Use Cases
Customer Stories
Back
Contact Centers
Credit Unions
Banks
Farm Credits
Back
Improve Training
Boost Performance
Succession Planning
Digital Transformation
Change Management
Internal Operations
Customer Self-Service
Back
About Us
Careers



KNOWLEDGE OPS SOLUTION FOR BETTER EMPLOYEE TRAINING & PERFORMANCE

Train, onboard, and support employee performance with a centralized knowledge
hub and framework to turn employees into experts.

Watch Demo Videos

Explore the Solution



Watch the video!

ScreenSteps Explained in 2 Minutes




INCREASE EMPLOYEE CONFIDENCE AND BUILD INDEPENDENCE WITH A COMPLETE KNOWLEDGE
SOLUTION

Turn every employee into an expert with a solution that goes beyond technology.
Our three core services work together to help you get there.

KNOWLEDGE OPS PLATFORM

Create a single source of truth with an all-in-one knowledge hub for better
employee onboarding & performance.

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FIND & FOLLOW FRAMEWORK

Streamline your knowledge operations with a framework that enables you to train
and support employees more efficiently.

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COACHING + IMPLEMENTATION

Launch your knowledge ops solution faster with a clear implementation plan and
expert support that fits your needs.

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Explore the Knowledge Ops Solution



TRUSTED BY COMPANIES BIG AND SMALL






IT'S NOT ENOUGH TO JUST CAPTURE AND MANAGE KNOWLEDGE.


IT'S TIME TO MAKE KNOWLEDGE OPERATIONAL.

 * Demo

Demo


DISCOVER A KNOWLEDGE PLAN THAT GETS THINGS DONE

What can you accomplish with ScreenSteps? Move beyond capturing knowledge —
empower action with a knowledge ops solution.

Schedule a ScreenSteps Demo icon-arrow-right-2




DISCOVER A KNOWLEDGE PLAN THAT GETS THINGS DONE

What can you accomplish with ScreenSteps? Move beyond capturing knowledge —
empower action with a knowledge ops solution.

Schedule a ScreenSteps Demo icon-arrow-right-2




SEE WHAT YOUR TEAM CAN ACHIEVE WITH A SCREENSTEPS KNOWLEDGE OPS SOLUTION

When you move your organization from a reliance on tribal knowledge to a culture
of guided knowledge, everything changes. See what's possible with a ScreenSteps
knowledge ops solution.


TURN EVERY EMPLOYEE INTO AN EXPERT

Increase employee confidence and independence by providing employees with the
right tools and training to turn them into experts. 

 * Create a centralized knowledge hub for every employee question
   
   
 * Leverage custom courses for employee training
   

Develop Expert Employees




SIMPLIFY COMPLEX PROCEDURES

Take the complexity out of your procedures. Build simplified digital guides that
are easy to follow and scan while employees are in the workflow.

 * Create decision trees, interactive checklists, and standard reference
   articles
   
   
 * Clarify complexity with screen and video capture

Clarify Complexity With a Knowledge Ops Platform




ADOPT CHANGES — BIG AND SMALL — INSTANTANEOUSLY

Policies and procedures are always changing. Technology and software are always
updating. Adjust to operational changes without skipping a beat.

 * Use notifications and acknowledgments to keep your team up to date at all
   times
   
   
 * Update knowledge resources in minutes with rapid authoring tools
   

Adapt to Change With Ease




CREATE AN INTERNAL GOOGLE FOR YOUR TEAM

Put answers at employees’ fingertips with a knowledge ops platform that is easy
to navigate and digital guides that are easy to follow.

 * Create a centralized knowledge hub for every employee question
   
   
 * Use keywords, metadata, and AI to surface the right information, every time
   

Answer Every Question With a Knowledge Ops Platform




ONBOARD & TRAIN EMPLOYEES FASTER

Build a training curriculum that empowers employees and enables new hires to
reach proficiency faster.

 * Create custom courses & learning paths for every learner
   
   
 * Record video lessons directly in the platform for easy creation

Train Employees Faster




WHAT CUSTOMERS ARE SAYING

"Making updates to our troubleshooting guides is seamless and working with the
ScreenSteps team is an absolute dream."

Jason Mercer-Pottinger
Operations Director, Baxter Healthcare

See How They Did It →

“ScreenSteps has been so great to work with. You're my right hand and my left
hand.”

Lori Bright
Binswanger Glass, Training & Development Manager

“This platform has been a real game-changer in transforming the way we create
and transfer knowledge. It's helped us grow employee expertise and create a
remarkable member experience.”

Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union

See How They Did It →

"Making updates to our troubleshooting guides is seamless and working with the
ScreenSteps team is an absolute dream."

Jason Mercer-Pottinger
Operations Director, Baxter Healthcare

See How They Did It →

“ScreenSteps has been so great to work with. You're my right hand and my left
hand.”

Lori Bright
Binswanger Glass, Training & Development Manager

“This platform has been a real game-changer in transforming the way we create
and transfer knowledge. It's helped us grow employee expertise and create a
remarkable member experience.”

Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union

See How They Did It →

"Making updates to our troubleshooting guides is seamless and working with the
ScreenSteps team is an absolute dream."

Jason Mercer-Pottinger
Operations Director, Baxter Healthcare

See How They Did It →

 * 
 * 
 * 

 * Schedule a Demo

Schedule a Demo


DISCOVER SMOOTHER KNOWLEDGE OPERATIONS TODAY

Take the headache out of training and employee support with a complete knowledge
ops solution.

Schedule a Demo icon-arrow-right-2




DISCOVER SMOOTHER KNOWLEDGE OPERATIONS TODAY

Take the headache out of training and employee support with a complete knowledge
ops solution.

Schedule a ScreenSteps Demo icon-arrow-right-2



PO Box 801, McLean VA 22101
P: (866) 275-7856



WHY SCREENSTEPS

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RESOURCES

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OUR COMPANY

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GET STARTED

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