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I Understand
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 * About HGEM


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 * About HGEM

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 * What We Do
 * Requirements
 * Where We Operate
 * Blog


BECOME A PART OF OUR MYSTERY GUEST COMMUNITY

Go undercover as a mystery guest

 * 
 * 
 * 

Go undercover as a mystery guest

Eat out on us in return for your observations

Have a voice and help improve future guest experiences

Sign Up

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WHAT IS A MYSTERY GUEST?

A mystery guest is someone who enjoys eating out and is prepared to complete an
objective report on their experience in return for an agreed reimbursement. Our
clients are looking to learn from the detailed experiences of their everyday
guests (not critics), so we encourage people to visit places that they would
normally choose to. As a volunteer, a mystery guest is free to complete as many
or as few visits as they like and only choose what's convenient for them.


So how does it work?

 * BOOK A VISIT
   
   Book a visit & read the brief on what to expect & what to look out for.
   
   

 * GO OUT
   
   Enjoy!
   
   

 * COMPLETE REPORT
   
   Log in to your portal, complete your report and submit before noon the next
   day.
   
   

 * CLARIFY DETAILS
   
   We’ll give you a call after you’ve submitted the report if we need any more
   details.
   
   

 * GET REIMBURSED
   
   Your agreed expenses will be paid into your account 3-4 weeks after your
   visit.
   
   

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WHAT WE NEED FROM YOU

Here are the basic requirements:

 * Ability to make detailed observations and record them in clear English

 * A commitment to fully complete any visits that you book with us

 * Availability by phone for report queries the day after your visit

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WHERE WE OPERATE

Click to view location map


LATEST FROM OUR BLOG


KEEPING POSITIVE THROUGH LOCKDOWN

24th February 2021

Catch up with Jason, our Head of Client Success


2021 DINING TRENDS

8th February 2021

We explore the dining trends for 2021 according to data intelligence experts.

View all

> Thanks to HGEM I have been able to experience a wide variety of amazing
> restaurants and venues that I would have not otherwise known about. The
> friendly and efficient team also make the experience very easy and enjoyable.
> 
> Diner 81253

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