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 * Payables
    * ACH Services
    * Wire (Corporate Call & SWIFT Wire)
    * Integrated Payables
    * Payables Invoice Management

 * Receivables
    * Cash Vault
    * Image Cash Letter
    * Integrated Receivables
    * Medical Lockbox
    * Remote Deposit Capture
    * Truist Remote Deposit Capture migration
    * Lockbox Services
    * Truist Lockbox services migration

 * Fraud Mitigation
 * Liquidity
    * Sub-Accounting Services
    * Zero Balance Account(s)

 * Information Reporting
    * Check Images Services
    * File Translation & Delivery Services
    * Information Reporting
    * Online Courier

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    * Truist One View
    * Digital Treasury






TRUIST LOCKBOX SERVICES MIGRATION

Your lockbox services location is migrating. We’ve created the following video
and resources to help your company’s move to Truist Lockbox go as smoothly as
possible.





SEE TRUIST LOCKBOX IN ACTION

Truist Lockbox gives you a single experience across our nationwide, key network
sites. These sites have uniform, modern equipment and technology that are
efficient and scalable.

 * Overview
 * Getting Started
 * Working with data & images
 * Administration
 * Online Decision


OVERVIEW



First time log in and access management

Dashboard and gadgets




Search

Image tools

Reporting



Admins: Creating users and groups

Admins: Resetting passwords and user management

Admins: Viewing your lockbox set up



Exception Management System





OVERVIEW


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Is your staff spending too much time processing checks and payments by hand?
Truist Lockbox Services can make collecting and processing receivables easier—so
you can save time and money.

Truist Lockbox services are offered in: Charlotte, Dallas, Chicago, Los Angeles,
Memphis, Nashville, Atlanta, Orlando, and Baltimore.

There are two types of lockboxes:

 * Wholesale lockboxes are best for businesses that need quick access to
   large-dollar checks. Options include a paper remittance package, a lockbox
   summary, and a batch summary.
 * Retail lockboxes are best for enhancing efficiency when processing a lot of
   low-dollar payments. Options include a paper remittance package that includes
   journal listing and batch listing reports.
   

And with the Lockbox Image Browser, you’ll get nearly real-time access to check
and document images. With quick access to check images, pay stubs, and envelopes
using a customizable desktop dashboard, this solution includes helpful widgets
like alerts, bulletins, lockbox summary, and batch listing.

The image browser functions as a document reader service for non-payment
documents like legal information, explanations of benefits, and invoices. It
streamlines document management with online archives dating back one year to 11
years.

Paper documents are destroyed at the lockbox location after 10 days, but
electronic images are retained based on your archive duration. So once you
create electronic images of your documents, you can cut down on storage costs
and potential security risks that may come with the handling of physical
documents. The Lockbox Image Browser quickly retrieves information from multiple
locations over long periods of time, and it allows access to check and
remittance information through the web, daily image transmission files, monthly
CD-ROMs, or virtual CDs.

During lockbox processing, Truist captures check images and remittance
documents. You can access these images with the Lockbox Image Browser. Whether
you have a wholesale or a retail lockbox, the Lockbox Image Browser lets you
search for images and documents using sort fields, manage images of checks and
documents, generate and download reports of your deposits, download batches of
images, filter by criteria like deposit date, amount, or customers, and edit
data entry fields. Plus, these images and reports can be accessed on the same
day, usually within two hours of processing.

Let's explore each feature in more detail.

1.   The search module on your dashboard allows you to search across multiple
lockboxes and sites along with multiple dates and criteria, search at the
sub-lockbox level, and save your previous searches.

2.   You can also manage your checks and documents and see images of them within
two hours of processing. You can print hard copies of your records and save
images to your computer filing system or server. You can also manage images, add
annotations for sharing or future reference, email important documents or proof
of payment, and make notes to keep track of batch details or where annotations
are found.


3.   You can generate standard reports of lockbox deposits on demand. When you
need to go deeper into the transaction, you can use a lockbox detail report to
generate wholesale reports, including access detail, batch detail, batch
summary, lockbox data export, and lockbox summary as well as retail reports,
including journal listing and batch listing. To download a full batch of
payments or documents, just pull up the search screen, find the batch you need,
and scroll through and download the selected images. Filter by criteria like
deposit date, amount, or customer.

4.    You can edit customer-defined fields like an invoice number or other data
provided on the enclosed remittance documents with the payment.


Using the Lockbox Image Browser within your wholesale lockbox, you can easily
manage remittance with the remitter table, as well as bill payments. You can set
up remitter information for specific routing and checking account number
combinations in order to auto-populate remitter information when you receive
checks. Flag bill payments from remitters for proper processing.

Using the Lockbox Image Browser with your retail lockbox, you can quickly find
and view customer checks and payment coupons, review exceptions to help prevent
returned checks, and expedited payment processing. You can also view memos on
coupons to detect changes to customer data.

The Lockbox Image Browser dashboard gives you fast access to whatever
information you need. First, customize your dashboard by choosing your widgets,
move them around, expand them, or collapse them. The dashboard is structured to
accommodate any preference in how you work.

Here's how some of these widgets can help you:

1.   Batch listing: Need visual proof of a payment within a batch? Select the
batch number you want to see, and all the images for that batch are right there.

2.   Lockbox summary: Need to see pending receivables? To find them, just search
by date or by lockbox.

3.   Client watch list: Keep up with receivables. Monitor transactions and gain
insight to available funds by choosing criteria to using the watch list tool. If
an item matches your criteria, you'll receive an email alert. With Truist
Lockbox Services, you can reduce your receivables turnaround time, get data
faster, and access funds sooner.

If you have any questions or need more help, please contact your treasury
consultant or relationship manager.

[disclosure] Truist Bank, Member FDIC. © 2021 Truist Financial Corporation.
Truist, the Truist logo, and Truist Purple are service marks of Truist Financial
Corporation.




FIRST TIME LOG IN AND ACCESS MANAGEMENT


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Welcome. This tutorial describes your first-time login experience as well as
best practices for managing your password and security question.

 

Access the Lockbox Image Browser sign in page at the link you see here
(https://lockbox.truist.com).

Your company administrator will provide you your username and initial password.

Let’s look at the first time-login sequence. 

 

 For your first login, enter the username and initial password provided by your
administrator. Click Login.

You’re immediately prompted to change your password. Enter your initial
password, enter your new password, then enter the new password a second time to
confirm. 

Passwords must: 

 * Be minimum of 8 characters
 * And contain at one uppercase 
 * One lower case 
 * And one numeric character

Click Save.

 

After setting your password, you’ll see the Welcome screen. Click the Show me
button to get a quick view of the buttons on the task bar.

When you’re ready to move on, click I’m good. 

 

Next, you can set a default application that displays each time you log in. The
options available depend on your system permissions. 


You can choose the app you use most often, or choose to manually select an app
each time you log in. 

You can change this setting later from your profile page. 

After making a selection, click Let’s get started.

 

As first-time user, it’s important that you set up a security question and
answer. This will allow you to reset your own password if you’ve forgotten it or
it expires. 


Open your profile by clicking the gear icon in the lower-left corner of the
screen. 

From the Account section, select Change Question/answer.

 

To set or change your security question and answer, you’ll need to provide your
password. 

Next, click the pull-down menu to select one of the questions, and provide the
answer. 

Note that your answer is case sensitive.

Click Save.

 

On the Account screen, you can see when your password is set to expire. When it
expires, you’ll be prompted to change it.

To change your password at any time, return to your profile account screen and
click Change password.

 

On the Preference screen, you can set or change the application that displays
each time you log in. Make a selection from the pull-down menu.

You can also change the way dates and times display in the system.

 

If you can’t remember your password or it has expired, enter your Username and
click the link you see here (Can’t access your account?). The system will verify
your identity by presenting your security question and prompting you for the
answer. After answering the question correctly, you’ll receive an email with
instructions for resetting your password. 

Remember, you must already have set up your security question and answer before
you can use this method to reset your own password.

 

Your user profile will be disabled after three failed login attempts. If this
occurs, an administrator must re-enable your profile and set up a new temporary
password. 

When an administrator is disabled, another administrator can re-enable the
profile, or, if your company hasn’t set up additional administrators, our Client
Services team can re-enable the profile and establish a new temporary password.
You’ll find contact information for the client services team on the log in
page. 

 

Thank you for watching this tutorial where you learned about your first-time
login and access management.




VIEWING YOUR LOCKBOX SET UP


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Welcome. In this tutorial you’ll learn how to view your company’s lockbox setup
and processing instructions.

Administrators can view set up and processing instructions by clicking the menu
icon in the lower-left corner of the screen.

Select Customer Profile. The Customer screen displays. 

On the Customer tab, select Lockboxes. The lockboxes for your company display. 

Select a lockbox and click Open. 

When the Lockbox screen opens, basic information about your lockbox displays at
the top of the screen. 

And you can find details about any of these setup categories. 

Expand one of the sections by clicking the arrow control or click Expand All.

Here is an example of General Processing Services details. In this example,
checks with missing payee will be processed, but unsigned checks will be
rejected.

And here’s an example of Image Capture Services details. You can see that both
the front and back of checks, invoices, and envelopes will be captured, but only
the front of correspondence. All items are captured in black and white, and the
retention period is one year.

Thank you for watching this tutorial where you learned how to view your
company’s lockbox set up and processing instructions.




RESETTING PASSWORDS AND USER MANAGEMENT


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 Welcome. In this tutorial you’ll learn about resetting user passwords, and
other user management tasks.

As an administrator, users will turn to you when they forget their password,
their password has expired, or they’ve been disabled in the system due to too
many unsuccessful login attempts. Let’s look at the options for getting them
working again.

Option 1: User self-service

If you provide an accurate email address in the user’s profile AND the user has
set up a security question and answer, the user can reset their own forgotten or
expired password by clicking this link on the log in page.

Both the user’s email address and security question/answer must be set up in the
system. 

The user enters their Username and click’s the link (‘Can’t access your
account?’). The system then verifies the user’s identity by presenting their
security question and prompting for the answer. After answering the question
correctly, the user receives an email with instructions for resetting their
password.


Option 2: You reset the password

If the user can’t reset their own password (or doesn’t know how), an
administrator can reset it.

Navigate to the user profile. Click the menu icon in the lower-left corner of
the screen.

Select Customer Profile. 

On the Customer screen, click the Management tab.

Then select Users & Groups. 

Click Users.

Select the user and click Edit.

On the user’s profile, select the Account tab.

Enter a new password for the user. Then enter it a second time to confirm.

Be sure to check this box (Change password next logon) which causes the password
reset prompt to display the next time the user logs in. Click Save.

The system does not generate an email to the user. You must let the user know
you’ve reset their password and communicate what the temporary password is.

As a security measure, a user’s profile is disabled after three unsuccessful
login attempts. An administrator must re-enable a disabled user.


Navigate to the user’s profile as before. On the Account tab, you’ll see the
cleared checkbox here (Account enabled), indicating a disabled account.

Enter a new temporary password, then enter it again to confirm.

Enable the account.

Then have the system prompt the user to change the password on the next login.

Click Save.

The user’s account is now enabled. Communicate the new temporary password.

As the system administrator, you are also responsible for removing access to the
system.

From the User list, you can delete a user, (select the user and click Delete),
or when access should be removed temporarily, say for a leave of absence, edit
the user’s profile and disable it.

These two reports are available to administrators. The first (Security Group
Permission) lists the permissions currently set up for each defined Group. And
the second provides a report of user activity in the system for a specific
lockbox and the time period you specify. See the Reports tutorial for more
information.

Thank you for watching this tutorial where you learned about user management
tasks.

 




CREATING USER NAMES AND GROUPS


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Welcome to creating users and permissions groups.

In this tutorial you’ll learn how to set up and manage users in Lockbox Image
Browser, including how to setup login credentials and assign user permissions.

Let’s get started by looking at the permissions structure.

In Lockbox Image Browser, permissions are assigned to Groups rather than Users. 

At implementation, two Groups are defined by default: The Administration Group
and User Group. 

The Administration Group includes all available permissions; indicated by the
checkmark at the highest level of the permissions hierarchy. As the primary
administrator, you’re assigned to this group. 

We recommend that you create another administrator who can perform tasks such as
re-enable disabled users and reset their passwords when you are not available.

The default user group includes a subset of the administrator’s permissions, for
example, the User group excludes the ability create users and groups. 

You can set up additional groups with varying permissions according to your
company’s needs. When you create users, you’ll assign them to a group. The users
inherit the permissions of the group. 

Let’s see how to create a user and assign a group in Lockbox Image Browser.

Click the menu icon in the lower-left corner of the screen.

Select Customer Profile. 

On the Customer screen, click the Management tab.

Then select Users & Groups. 

Here you see the two default groups; Administrator and User.

Click Users.

Currently the administrator is the only user. Let’s create an additional
administrator. Since we want the new administrator to have the same permissions,
select Copy.

On the Information tab, enter the user’s first and last name. 

Optionally, you can enter a phone number and mailing address if it’s useful. 

You should always include an email address.

On the Account tab, enter the username. This is usually the user’s email
address. 

Enter the initial password, then enter it a second time to confirm. 

Passwords must be a minimum of 8 characters, and contain one upper case, one
lower case, and one numeric character.

The default password expiration period automatically displays. 

You can use the “Allow account expiration” field when you know when a user no
longer needs access to the system. For example, if you have a summer intern, you
can enter the internship end date and the user will no longer have access as of
that date. 

Because we copied the Andrew Adams profile, these two checkboxes (Account
enabled and Change password next login) are already marked. When you’re creating
a new user, be sure to enable the account, and prompt the user to change the
initial password when they next log in.

On the Preferences tab, you can select the user’s language and time zone as well
as date and time display settings. These preferences were copied from the Andrew
Adams profile.

On the Groups tab, indicate the Groups this user is assigned to. Remember, the
user inherits the permissions of the group. Since we copied the Andrew Adams
profile and Andrew was assigned to the Administrator level group, this new user
will also be assigned to the administrator group.

When you create a new user without copying a profile, you’ll see all available
groups in left column; the two default groups and any additional groups you’ve
created. You would select the group to assign and click Add.  

In this case, we’re adding another administrator, so we’ll keep the
Administrator group that we copied from the original profile.

On the Lockboxes tab, you can restrict which lockboxes the user can work with. 

This checkbox (Allow access to all lockboxes and sub-lockboxes that belong to
customer) allows the user to work with all the lockboxes for your company. 

To change these permissions, uncheck the box, and select the lockboxes for this
user from the Available lockboxes list, then click Add.

For this example, we’ll give access to all lockboxes. When you’re finished
creating the user profile, click Save. The new user displays in the Users list.

To create a new group: 

Click the menu icon in the lower-left corner of the screen,

Select Customer Profile. 

On the Customer screen, click the Management tab.

Then select Users & Groups. 

The defined groups display. For this tutorial we’ll create a user group that can
generate reports, and view reports and outputs. We’ll start by copying the
default user group. 

Select the default user group and click Copy.




DASHBOARD AND GADGETS


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Welcome. In this tutorial you’ll learn about the dashboard and gadgets.


You can display the Lockbox Image Browser dashboard in one of two ways. 

Click the Dashboard icon in the toolbar, or click the menu icon, then select
Dashboard.

If you’ve set your Startup Option preference to launch the Dashboard app, the
dashboard will display by default each time you log in. 

Your Dashboard comes with four gadgets. A gadget is a small system component
designed to sit on the dashboard in much the same way apps reside on your
smartphone. 

The Alerts gadget works with the watchlist feature. Alerts provide real-time
notification of items you’re watching as they’re imported in the system.

The Bulletins gadget displays announcements from Truist, such as upcoming
maintenance windows.

The Lockbox Summary gadget provides quick deposit totals information across all
your lockboxes for a specific date. 

Here you see the number of lockboxes and the deposit total for those lockboxes
on July 25th. 

Use this pull-down list to select a specific lockbox and this calendar tool to
change the date.

Hover your mouse over any gadget to display gadget controls.

You can expand the gadget by clicking this control in the lower right corner of
the gadget. 

Now the gadget shows the deposit totals by broken out by the two lockboxes.
Click the control again to collapse the gadget.

At the top of the gadget, these controls close the gadget, maximize or minimize
the gadget, and display gadget settings.  

Settings for the lockbox Summary gadget allow you to set a default for the
gadget date. In this example, the gadget always displays the current date. Other
options include the maximum date from the available range or the last date that
you chose from the calendar tool. 




SEARCH


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Welcome. In this tutorial you’ll learn about search functionality in Lockbox
Image Browser.

There are three ways to access the search app in Lockbox Image Browser. By
Clicking the Search icon in the toolbar, by clicking the menu icon, then
selecting Search …

… or by clicking the number of batches on the Batch Listing gadget.

The calendar search allows you to perform a simple search for remittances and
associated images by date and defaults to the current date. The Available range
shows what data is available in the system.

Use the calendar to select the lockbox activity for the desired date. Here you
see the batches processed on July 1st displayed in the Summary view. This is
where you’ll land coming from the Batch Listing gadget.

This summary view shows that seven batches were processed and consisted of 11
transactions. In those transactions there were eight checks and 18 other
documents. You see the check and invoice total for these transactions here.

There are several ways to drill down. You can view the batch items for the
selected batch, open the selected batch, or select the Batch Detail view to see
the individual items in each transaction for all batches. Batch 1 contains seven
items; three items in transaction 1 and four items in transaction 2. 

Highlight any item in a transaction and open the transaction or highlight a
specific item and select Open item.

Here we’ve opened Transaction 1 in Batch 1 and the three items in the
transaction display. On the left side of the window, these items are listed in
thumbnail view. But you can also view them in a table view. 

Hover your mouse over an image to display image tools. Use the right and left
navigation to scroll through the images, or click on an item in the item list.

These image tools can help with readability. This control or the Open item link
open the item on its own page where additional tools such as annotations are
available. Refer to the Image Tools tutorial for more information. 




IMAGE TOOLS


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Welcome. In this tutorial you’ll learn about the image tools in Lockbox Image
Browser.

After locating the item you’re looking for, there are several image tools
available. These tools can help with readability. They include zoom in and zoom
out, zoom to fit and zoom to page, rotate the image, flip the item to display
the back of any duplexed items, correct the image by adjusting brightness and
contrast, and hide any annotations that have been applied to the image. 

This control or the Open item link open the item on its own page.

When viewing the item, the same image navigation and readability tools are
available on this page. In addition, you now have these tools. The Notes tab
allows you to capture information that other users can reference when they view
the item. This example shows a note about a customer inquiry. Create a new note,
edit an existing note, or delete a note.

The Annotations tab provides tools you can use directly on the image. Click
Annotate item. 

You can place annotations on the front or the back of the item. Apply a variety
of shapes, stamps such as Received or Void, a text box, date & time stamp or
yellow “comment”. Use these tools to highlight or redact areas of the image.

In this example, we’ve added a comment and a date and time stamp to the item.
When we close the Annotate Item window, the two annotations are listed. 

The OCR tab displays any OCR related information for the current item. OCR text
are the keywords used when the item was indexed.

The Fields tab displays any input fields for the item. For payments, these are
remitter fields as shown in this example. For documents, these are marksense
fields, such as customer change of address.

If your company subscribes to the Remitter Table feature the Edit remitter
fields link will be active for authorized users and allow those users to provide
the Remitter Name and ID for the current check. 

Check this box if you also want to apply these changes to the online remitter
table. Future imported checks with the same routing and check account number
will have the remitter information auto populated with the values entered here.
Click Save. 

For more information about managing a remitter table, refer to the Remitter
Table section of the Lockbox Image Browser User manual, available in the
Treasury Resource Center at treasuryresources.truist.com.

Thank you for watching this tutorial where you learned about the image tools in
Lockbox Image Browser.




REPORTING


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Welcome. In this tutorial you’ll learn about Reporting in Lockbox Image Browser.

You can access reporting in one of two ways. Click the Reporting icon in the
toolbar. Or click the menu icon, then select Reports and Outputs.

The Report Outputs screen lists outputs you’ve generated before. Click Run a
report. The available reports are listed. When you select a report, the required
parameters display.

Provide the parameters for the report you’re generating.

Select the output format, then click Run Report. A status window opens. When the
report has completed, you can access it from the download link here …

Or click Download Item from the Reports Output screen.

When you have an extensive list of reports, use the filter tool …

To locate the report or output you’re looking for.

Thank you for watching this tutorial where you learned about Lockbox Image
Browser reporting.




EXCEPTION MANAGEMENT SYSTEM


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Welcome. In this tutorial you’ll learn about using the Exception Management
System to accept or reject items flagged as exceptions during lockbox
processing.

When your company subscribes to the Exception Management System (or EMS) for
online decisions, your authorized users access EMS through Lockbox Image
Browser. 

In Lockbox Image Browser, click the menu icon in the lower-left corner, then
select All apps. Expand the EMS Tools folder and select Exception Items.

After launching EMS, the exceptions for the current processing date display on
the page. Use the filter tool to select a different date. Click the Refresh
button to check for any processing exceptions identified since you last loaded
exceptions to EMS.

If your company has more than one lockbox, select the appropriate lockbox from
this drop-down.

You may see multiple exception types listed here. Double-click a type to list
only those exception types. 

Here you see two transactions from the batch ending 901 flagged as exceptions.

Select an item and click View Transaction to open the transaction in read-only
mode. When you open a transaction in read-only mode, another user can work with
it. 

Select Edit Transaction to open the transaction in Edit mode. Edit mode locks
the transaction items for ten minutes, so other users won’t be able to edit
them. 

Double-clicking an item opens the transaction in Edit mode.

This transaction is open in Edit mode. Note the message indicating the
transaction is locked. Transaction one will appear with a lock icon to other EMS
users who will be able to view the items in the transaction but will not be able
to edit them. 

The items in the transaction are listed in left panel. The center panel contains
a preview of the selected item. Hover your mouse over an image to display image
readability tools including zoom, rotate, and adjust brightness and contrast. 

On the right side of the screen, you’ll find information that was captured for
the item, and Transaction information including balancing details. If your
company is set up for data entry, you’ll see that information here.

Pay and reject links are available at the item level as well as the transaction
level. You can reject a specific item within a transaction, for example an
unnecessary document, yet pay the overall transaction. Items or transactions
that you reject will not be included in your company’s data or image
transmissions.

When you’re reviewing exceptions, examine the items to become familiar with the
transaction and identify any irregularity. Making an accept or reject decision
may be as straightforward as viewing the scanned documents and researching the
transaction in your company systems. To navigate through the items in the
transaction, click on an item in the item list or use the back and forward
buttons here to navigate through the list of exception items.

For the payment in this transaction, we see that the check number and check
amount were captured accurately, the payee is correct, the check date is
appropriate, and the check is signed. The payment and document totals for the
transaction match. 

Let’s look at the document, click the document thumbnail. 

On the invoice, the invoice number and invoice amount have been captured. The
invoice amount matches the payment. We’ll pay this transaction. Click Pay
transaction. Next, click the forward button to move to the next transaction.

In this example, the company is set up with data entry and can add documents.
The Check Dollar Amt is set up as a data entry field. Right away we can see the
transaction does not balance. 

The numerical check amount was captured as $8,072.60, but the written amount
indicates $3,072.60. Let’s edit the check amount. 

Click Edit. 

The Check Dollar Amt field becomes editable. Change the 8 to 3 then click Save. 

The check amount is updated. To illustrate, we’ve highlighted these instances on
the screen.

The transaction is still out of balance. Note that there are two invoice numbers
included in the check memo area, 15732 and 15755. Let’s look at the document.
Click the document thumbnail.

The customer account number and invoice amount have been captured accurately
from the document. The Invoice number (15755) is one that was included in the
check memo area. 

After referencing your receivables system, you verify that this customer was
also invoiced $1,072.00, the difference shown here, in the prior month and the
invoice number was 15732, as referenced in the check memo area. So, this payment
covers the two invoices. 

The Add Documents feature allows you to insert a placeholder for the missing
invoice and balance the transaction. Click the Add icon. A document placeholder
is added to the transaction. Click the new document thumbnail. 

To enter the invoice number and amount, edit the data entry fields. Click Edit,
then enter the invoice number and amount. Click Save.

Now the transaction balances. Click Pay transaction. Note the icon you’d use to
move to the next transaction is inactive. This indicates you’ve reached the end
of the exceptions list. Click the arrow to return to the Exception Items list.

The list reflects the exceptions at the time you last imported them into EMS.
Click the icon to refresh the list. 

The disposition of the transaction and the disposition of each item are
indicated. Any exceptions identified since you last loaded items to EMS will
also display.

Some Important Notes. You can return to EMS any time before the decision cutoff
to change your decision. Any items you have not decisioned by the cutoff time
are assigned the default decision you selected at implementation, either pay or
reject. Items you reject or that receive a default decision of reject, are not
included in your data or image transmissions.

Thank you for watching this tutorial where you learned about using the Exception
Management System online decision tool.








RESOURCES


GENERAL INFORMATION - CHARLOTTE

 * About the Truist lockbox platform
 * Readiness Checklist – Be sure to consider these major tasks to help pave the
   way for a smooth transition.
 * Frequently Asked Questions – These questions may arise as you navigate your
   migration.


GENERAL INFORMATION - OTHER SITES

 * About the Truist lockbox platform
 * Readiness Checklist – Be sure to consider these major tasks to help pave the
   way for a smooth transition.
 * Frequently Asked Questions – These questions may arise as you navigate your
   migration.
 * Sample correspondence – Use with your remitters, couriers, and/or third-party
   vendors.


REFERENCE MATERIALS

These resources can help familiarize you with Lockbox Image Browser and one of
the Truist online decision solutions: Exception Management System or Web
Exceptions.

 * Reporting Comparison Guide - Learn which new reports correspond to those your
   currently use
 * Lockbox Image Browser Differences - See how Lockbox Image Browser differs
   from Lockbox Online or Receivables Online 
 * Lockbox Image Browser user manual
 * Lockbox Image Browser quick reference guide
 * Lockbox Image Browser Administrator user manual
 * Lockbox Image Browser MarkSense quick reference guide
 * Exception Management System user manual
 * Web Exceptions user manual
 * Virtual or Physical CD-ROM user manual (PDF)


CONTACT US

We’re here to help. Call the Treasury Client Management team at 800-881-5722,
Option 2, Monday through Friday, 8 am to 6 pm ET on bank business days.




 * Privacy
 * Fraud & Security
 * Terms & Conditions
 * Accessibility





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Truist logo and Truist Purple are service marks of Truist Financial Corporation.

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Investment and Insurance Products:
• Are Not FDIC or any other Government Agency Insured • Are Not Bank Guaranteed
• May Lose Value

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(Truist): Banking products and services, including loans and deposit accounts,
are provided by Truist Bank, Member FDIC. Trust and investment management
services are provided by Truist Bank, and Truist Delaware Trust Company.
Securities, brokerage accounts and /or insurance (including annuities) are
offered by Truist Investment Services, Inc., and P.J. Robb Variable Corp., which
are SEC registered broker-dealers, members FINRA SIPC and a licensed insurance
agency where applicable. Investment advisory services are offered by Truist
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Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment
advisers. Sterling Capital Funds are advised by Sterling Capital Management,
LLC. Insurance products and services are offered through McGriff Insurance
Services, Inc. Life insurance products are offered through Truist Life Insurance
Services, a division of Crump Life Insurance Services, Inc., AR license
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representatives do not provide tax or legal advice. You should consult your
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Securities and strategic advisory services are provided by Truist Securities,
Inc., member FINRA and SIPC. Lending, financial risk management, and treasury
management and payment services are offered by Truist Bank. Deposit products are
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