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Submitted URL: https://link.zales.com/click/31364604.2178746/aHR0cHM6Ly93d3cuemFsZXMuY29tL2NvbnRhY3QtdXM_Y2lkPUVNXzIwMjMwNTA0X1pBTEVTX...
Effective URL: https://www.zales.com/contact-us?cid=EM_20230504_ZALES_AM_PGSE&mi_ecmp=20230504_ZALES_AM_PGSE&mi_u=5f917ba0b6dd532b6e2...
Submission: On May 10 via api from US — Scanned from DE
Effective URL: https://www.zales.com/contact-us?cid=EM_20230504_ZALES_AM_PGSE&mi_ecmp=20230504_ZALES_AM_PGSE&mi_u=5f917ba0b6dd532b6e2...
Submission: On May 10 via api from US — Scanned from DE
Form analysis 4 forms found in the DOM
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</form>Text Content
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Get It By Mother's Day! Order by 5/11 > Order within 00 DAYS : 18 HRS :
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* $50 - $99
* $100 - $249
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RETURN AND REFUND
WHAT IS ZALES RETURN AND REFUND POLICY?
You may return your purchase within 30 days of the purchase date. You may
exchange jewelry within 60 days and watches within 30 days. Returns and
exchanges are not allowed on special ordered watches, custom designs, ear
piercing earrings, gift cards and merchandise received via the Jewelry
Replacement Plan. Jewelry must be in good condition and watches unworn,
unaltered and accompanied by the original packaging, warranty and instructions.
Prior to returning a smartwatch, we require the removal, un-syncing and deletion
of all data stored on the product. All refunds are credited to the same tender
as the original purchase Credit and Debit Cards – The same account will be
credited. Cash – When funds are unavailable or cash refund amount is greater
than $500, a refund cheque will be issued from our corporate office and mailed
within 21 days. Gift Card – Refunds will be given in the form of a new gift
card. Gift cards cannot be returned (except where required by law). Trade-Ins –
You will receive either your original trade-in or similar merchandise.
Exchanges Accompanied by a Gift Receipt – You may return your item for a gift
card within 30 days of the purchase date. You may exchange jewelry within 60
days and watches within 30 days CLEARANCE PRICING POLICY – Ticketed prices
refer to the original ticketed price of the merchandise and may not have
resulted in sales. Intermediate markdowns may have been taken before the
clearance prices shown. Clearance merchandise may have been included in previous
promotions. Clearance prices are available for as long as inventory exists.
CAN I RETURN A SPECIAL ORDERED ITEM?
Custom designed merchandise, class rings, special ordered watches and items
engraved with personalized information cannot be returned or exchanged. Please
see our return/exchange policy.
ONLINE ORDERS
HOW WILL I KNOW WHEN MY ORDER IS READY FOR PICK UP AT MY ZALES STORE?
Your order will be shipped from Zales.com to the Zales store of your choice. You
will receive an email (and text message if selected at checkout) advising you
when your order is shipped and another email when your order is ready for pick
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WILL I HAVE TO PAY SHIPPING CHARGES IF I REQUEST IN-STORE PICK UP?
No, there are no shipping charges applied to orders shipped to a store.
WHEN WILL MY CREDIT CARD BE CHARGED FOR MY IN-STORE PICK UP?
Your credit card will be charged for your purchase the day the merchandise is
shipped to the store..
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DO YOU OFFER ENGRAVING?
Zales offers engraving on select merchandise. It can take up to ten days for
this service. For a price quote on specific engraving requests, please visit
your local Zales store.
DO ALL RINGS COME IN THE SAME SIZE OR ARE THERE DIFFERENT SIZES AVAILABLE?
When you purchase a ring on Zales.com, you will be shown the size (or sizes) in
which the ring is available. If you select a size other than the standard ring
size shown, service may be required to adjust it. Ring sizing service will take
up to three additional business days. Certain metals such as tungsten and
titanium cannot be sized. Click Here to learn how to determine your ring size.
If you do not see your ring size listed for a ring you like, please visit the
Peoples Jewellers store nearest you to determine if a ring can be ordered in
your size.
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If you are having a problem placing your online order, have questions about your
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Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333
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