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 * Call Center
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© 2023, Frontline Group | All rights reserved.

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BETTER CUSTOMER EXPERIENCES
MADE EASY.

Elevate your customer support with Frontline Group’s industry-leading customer
experience solutions and agents.


See Solutions

Contact Sales







I WANT TO:



OUTSOURCE MY CONTACT CENTER AGENTS



Elevated customer support with Frontline Call Center’s outsourced call center
agents.


Learn More

IMPROVE THE EFFICIENCY OF MY CONTACT CENTER



Cloud-based software implementations, technical support, and on-demand
professional services.


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MANAGE MY CONTACT CENTER PLATFORM & SOFTWARE



Unlock the full potential of your contact center with our flexible Customer Care
Packages.


Learn More

INCREASE MY AGENTS EFFICIENCY AND CALL RESOLUTION



Elevate interactions, empower agents, and redefine efficiency with Frontline
Connect.


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Frontline Call Center


OUTSOURCED CALL CENTER AGENTS

Elevate your customer support with Frontline Call Center’s outsourced call
center agents. From healthcare to retail, we offer customized solutions,
dedicated or blended agents, and top-notch technology for a industry leading
customer experience.


Get Started
Get Started

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Frontline Services


ELEVATE YOUR CONTACT CENTER EFFICIENCY

Elevate your contact center’s efficiency and enhance customer experiences with
services ranging from cloud-based software implementations to professional
services and custom application development.


Get Started
Get Started

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TRUSTED BY:





Managed Services


MANAGE YOUR CONTACT CENTER WITH FLEXIBLE CUSTOMER CARE PACKAGES

Unlock the full potential of your NICE CXone platform with our Customer Care
Packages, offering flexible options to match your needs, including Multichannel
Platform support, guaranteed response/resolution, and designated account
managers, with packages ranging from Plus to Premier and Enterprise, and
professional services available on-demand at competitive rates to ensure your
platform’s success.


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Frontline Connect


ENHANCED WORKFLOWS FOR IMPROVED CUSTOMER EXPERIENCES

Unlock unparalleled efficiency in your contact center by minimizing handle
times, while simultaneously empowering your agents with instant expertise,
resulting in consistently superior customer experiences.


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Get Started

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HERE'S WHAT OUR CUSTOMERS HAVE TO SAY:




“At Conga we pride ourselves on creating a 5-star support experience…we’ve
valued and appreciated the strong partnership with Frontline Group and the role
they’ve played in helping ensure satisfaction of Conga customers.”

Customer Support Manager
Conga



“We have always been given high praise for our customer support and Frontline
plays a significant role in this recognition. For over 10 years, Frontline has
partnered with us to provide our customers with a highly responsive support
experience 24/7/365.”

Daniel Hurtubise, Chief Product Officer
Thru



“We began our partnership with Frontline Group in 2008. They have provided us
with outstanding customer service ever since. It was one of the best business
decisions that we have ever made.”

Ron Thompson, President
American Fitness


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LET'S FIND A SOLUTION THAT WORKS FOR YOU

Every business is different, that’s why all of our solutions are custom built
for you. Let’s chat and see how we can help improve your contact center.


Contact Sales





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 * The Airport Center, Suite B204
   1286 Mount Baker Road
   Eastsound, WA 98245
   
   Mailing Address:
   Frontline Group
   1901 Cornwall Ave #1208
   Bellingham, WA 98225
   United States

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 * SOLUTIONS
   
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 * COMPANY
   
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© 2023, Frontline Group | All rights reserved.
Privacy Policy