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Bill Hering
Information Technology Specialist
Burlington, New Jersey
+1 (609) 500-3972
bill@billhering.com
billhering.com
Profiles
whering
William H
Skills
Computer Science
Information Technology
Documentation
Operating Systems
Windows, MacOS, Linux, iOS, Android
Typing Speed
84WPM - 97%
Device Repair
Desktop, laptop, tablet, phone, etc.
Software Testing
Networking
Git
Python
C/C++
JavaScript
Java
HTML
CSS
XML
Team Management
Experienced IT Support Specialist with a strong blend of technical expertise and
problem-solving skills to enhance IT operations. Proficient in maintaining,
installing, and troubleshooting hardware and software environments. Highly
experienced in supporting end-users. A collaborative team player with a track
record of success in customer service, technical support, and operations
analysis.
Education
Burlington Township High School September 2016 - June 2020
High School Diploma
Rowan College at Burlington County August 2020 - Present
Bachelors Degreee
Experience
COPA-DATA
Technical Support Engineer
October 2024 - Present
50 Mill Stone Road, Bldg 400, E. Windsor, NJ 08520
https://copadata.com
Framebridge
IT Support Technician I
July 2023 - May 2024
2 Twosome Drive, Moorestown NJ, 08057
https://framebridge.com
On-site responsibilities:
Monitor network issues.
Troubleshoot workstation hardware, including Windows PCs, Chrome
devices, and printers.
Collaborate with the software engineering team to resolve issues related to
our manufacturing system, Joinery, that could not be resolved through IT.
Monitor security systems, badges, alarms, and cameras.
Configure and ship equipment for new store openings.
Prepare laptops and MacBooks for new employees and have them shipped
out to remote employees, or staff at our headquarters.
Retrieve hardware from ex-employees and prepare them for the next user.
Remote responsibilities:
Network troubleshooting.
Software troubleshooting using remote access software such as
Teamviewer.
Troubleshoot retail POS devices such as iPads and card readers.
Onboard and Offboard users and grant/revoke access to relevant systems.
Monitor ticketing system and provide support for internal users.
Opex Corporation
Computer Technician
May 2021 to July 2023
835 Lancer Dr, Moorestown, NJ 08057
https://opex.com
Take over PC team operations when team lead was unavailable.
Communicate with Electrical department to ensure sufficient stock of all
proprietary computer-related components.
Configure client computer hardware for each customer order and individual
need.
Setup software based on what equipment the computer would be used for.
Prepare replacement computers for field technicians.
Receive obsolete computers and refurbish them as replacements, or scrap if
machines are non-functional or out of date.
Maintain internal network and hardware to ensure peak production
efficiency.
Configure server hardware for industrial-scale equipment. This includes UPS
systems, network switches, proprietary power distribution systems, and
Windows Server based machines.
Cracker Barrel
IT Support
March 2019 - January 2021
110 Hancock Ln, Mt Holly, NJ 08060
https://crackerbarrel.com
Maintain FOH hardware, including POS and Hosting stations.
Maintain BOH hardware, including security systems, POS hardware,
labelmakers, phone lines, and sound systems.
Ensure all hardware and software constantly up-to-date, and prevent
interruptions during operational hours.
Collaborate with IT team at headquarters to resolve issues as soon as
possible, including POS access for staff, and arranging transport for
replacement hardware.
Provide guests with assistance navigating the Cracker Barrel website to
place or find their order.
References
Joseph Ortega
PC Team Lead - Opex Corporation
+1 (856) 577-3137
jortega@opex.com
Joseph Spiewak
IT Manager - Framebridge
+1 (215) 688-0829
joe.spiewak@framebridge.com
Jeremy Rice
IT Support Technician I - Framebridge
+1 (606) 669-0741
jeremy.rice@framebridge.com