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WELCOME TO THE ZEVVLE COMMUNITY FORUM!

First time here? Come and introduce yourself! We’re excited that you’re joining
us for the journey.

Enjoy your stay.



IMPORTANT MESSAGE ABOUT ZEVVLE

Updates


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Dec 2023
1 / 94
Dec 2023

Dec 2023

JamesJames DavisTeam Zevvle
1
Dec '23


I regret to inform you that REAL Mobile Ltd. Zevvle will cease trading this
month. We have tried very hard to keep the network operational and have made
significant and consistent investment into ensuring this has happened to date.
Unfortunately it transpired recently that the growth plans we had for the
network were not going to be possible owing to the costs for this project
mounting and it simply became impossible for us to be able to fund it.

We have spent the last week working very hard to make sure that all Zevvle
customers have time to seek an alternative provider without any downtime and
shareholders have made a considerable payment to enable all customers to have
one week from today to find an alternative provider.

We will be sending a text message to every customer today directing them to the
forum, this is the best place for us to communicate and where we will be sharing
any further updates over the course of the next month.

Please find below a more detailed explanation of the next steps and key dates:

 * International usage and roaming outside EU switched off as of today Tuesday
   5th December

 * Tuesday 12th Dec will be the last day of where you will be able to make voice
   calls, send SMS and use data. This means you have one week of notice before
   communications are limited.

 * A full switch-off of the MVNO will take place at the end of December.

We have stopped all pending payments so there are no further planned payments
from you to Zevvle.

Unfortunately some customers may have paid for services that include a period
after 12th December. We will follow this message in due course what the process
will be to go about attempting to get any of these funds returned.

There are also a number of customers who owe Zevvle money for services taken in
the past but not paid for, this will be followed up this week.

In order to keep your number when you move to a new provider you will need to
supply the new provider with your Porting Authority Code (PAC). To get this
number you simply text ‘PAC’ to 65075 from any of your sims for which you want
to keep your phone number. The code will be sent back to you and will have a
deadline of when it expires on the message. If this process does not work for
you simply contact the helpdesk and we will get the code for you ourselves.

In terms of alternative providers, Eco Talk uses the same infrastructure and
therefore shares some of the same features tech wise that you are used to with
Zevvle. Here is a link to their payment plans:
https://www.ecotalk.co.uk/our-deals 97.

Alternatively having done quite a lot of research of the market over the last
couple of years I would recommend Honest mobile Honest plans - Join Honest -
Honest Mobile 61 as a good provider. They also have business tariffs for anyone
who uses their sims for business use.

At the more price conscious part of the market I would recommend Giff Gaff Why
giffgaff? | We’re up to good | giffgaff 23.

Honest and Giff Gaff are both B Corporation companies (a mark of distinction for
ethics in business) and Eco Talk are rated as the most ethical network by
Ethical consumer magazine.

It goes without saying of course that you are free to choose whichever provider
is best for you, we just want to try to make this situation as hassle free for
you as we possibly can.

We will be on hand to assist you in any way we can over the course of the next
week, please do not hesitate to reach out if we can help in any way. However, if
we could kindly ask that contact be made through the help desk please so we can
best serve all customers. If you are keen to speak with someone then could you
please make this clear in a message to the helpdesk and we will call you back.
This is only so we can manage time well and help ensure we can support everyone.

You can reach the helpdesk by emailing help@zevvle.com or hitting the “?” on the
top right hand corner of your web app.

Please remember that after the 12th December you will not be able to access data
or make calls from your Zevvle sim so to ensure no disruption to your
connectivity please ensure the process of porting across to another provider
happens by then.

I want to conclude by apologising for this situation and to thank you for your
loyalty to Zevvle through the years. I know for many of you this was more than
just a mobile network and whilst inevitably this will be a disappointment to
many I hope you can see how we tried to keep the network operational for a long
time despite the losses. We also wanted to help customers through the cost of
living crisis and for this reason we did not put prices up for any existing
Zevvle customers throughout our tenure.

I will be present on the forums to help anyone but we would encourage people
with specific questions relating to their account to please contact through the
helpdesk so we can best support you.

Kind regards and best wishes for the future.

James

5

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There are 93 replies with an estimated read time of 14 minutes.

Summarize This Topic
simblokeSimeon
Dec '23


Sad news indeed.

1


smsm1Shaun McDonald
Dec '23


Oh no, sad times. The mobile market is very competitive and at a time when
people are more price conscious it’s unfortunate. I’m glad that you’ve tried to
make it work and are aiming for a smooth transition for everyone.

Fingers crossed I’ll be able to decide who to switch to and get the SIM out
within the week.

3


Nathan
Dec '23





Rosie
Dec '23


This is really sad, I got the feeling this might happen once the sale happened

If I understand correctly I have to request PAC codes for each SIM before the
12th?

Are there any other providers that have shared balances?

1


JamesJames DavisTeam Zevvle
Dec '23


Hi @Rosie the 12th is the last day where we will have connectivity so I would
recommend getting the PAC codes sooner and porting over to a new provider prior
to the 12th December in order to not have any downtime.




AvionyxAlex Barrett
Dec '23


Very sad to see, I’ve been with Zevvle for a long time and it was a nice
community to be part of.
All the best for the future to everyone involved at any stage!

2


JamesJames DavisTeam Zevvle
Dec '23


To get the PAC codes text ‘PAC’ to 65075. If anybody has any issues, drop the
Helpdesk a quick message at help@zevvle.com and we will rapidly sort it for you.

1


749121Mick
Dec '23


Yes, I agree: very saddened to hear this. Thanks for all your help so far - and
for being so open with us.

1


BenWoodford
Dec '23


Very sad to hear, Zevvle had a great service and I’m reminded of that looking at
the alternatives…

What options are others looking at right now? GiffGaff is out as last time we
tried O2 their service was barely usable - full bars but the data throughput was
so bad that they let us break our 2 line, 24 month contract 2 months in.

Zevvle was great as we had inclusive roaming too which was great for my wife
when going abroad…




modano
Dec '23


one week… wow. considering i am not in the UK until after new years, im sure
this will be a painless experience.

1 Reply



LukW
Dec '23


This is really bad news.
I have a question, if I receive the PAC code now, will I be able to transfer my
number to another network after December 12th?

Zevvle was an absolutely revolutionary network but it’s hard to break through
without proper marketing.

You might consider Spusu as an alternative, EU roaming up to 25GB:
https://www.spusu.com/plans 22

2 Replies
1


billinghamjJB
1
Dec '23


1p Mobile seems like a good consideration for EE MVNOs. Anyone have experience
with them?

Edit: I ended up going with Spusu - they also use BT/EE like Zevvle, but they
also support eSIMs

1 Reply
1


JamesJames DavisTeam Zevvle
modano
Dec '23


Please let us know if we can assist you in any way @modano




JamesJames DavisTeam Zevvle
Luk
Dec '23


Thanks @Luk I’m going to look into the question you ask about the PAC code and
will let you know the response. As far as I’m aware that should be fine but I am
going to confirm for you.




Rosie
Dec '23


I’m wondering, will there be a way to download all data from our accounts (call
/ SMS logs etc…)?




smsm1Shaun McDonald
Dec '23


billinghamj:

> 1p Mobile seems like a good consideration for EE MVNOs. Anyone have experience
> with them?

I used to be with them just before I joined Zevvle. They were fairly new on the
market at the time and had a bit of an awkward issue when running out of data on
your bundle and wanting to switch to another bundle before the 30 days were up,
though I think they have since made that process better. It was possible to auto
start the same bundle though.

I’m currently in a tossup between Giffgaff and 1pmobile. Giffgaff have a limit
of 5GB for roaming, which probably isn’t enough. They also don’t include the
Isle of Man. 1pmobile on the other hand includes the Isle of Man and has a 14GB
per month limit on the bundle per month and the 1p per MB. Although I haven’t
been to the Isle of Man for several years, I’m hoping to get there soon. 1p have
a note on their site saying it may take 2 weeks to ship SIMs at the moment, so
might need to use another network first.

I’m currently using about 5-10 GB per month, though a few months quite a bit
more. I’m aiming for around £10 per month cost. Roaming is important as it’s
easily switching bundle as required.

1


billinghamjJB
Dec '23


Have you looked at Spusu, out of interest?

1 Reply



electricduckDucky
2
Dec '23


It’s been a fantastic ride (been here since the early days), and its a real
bummer that it couldn’t be made to work financially in the end. Heck, don’t
think I’ll ever find another network that used to mail out handwritten Christmas
cards!



image1141×1280 78.7 KB





image960×1280 63.4 KB



As well as my free chocolate bar being stolen in the post … which support
quickly sorted out!



image1280×960 159 KB



Personally moving to SMARTY begrudgingly. They seem alright, and they provide
group SIM plans (for up to 8) — not quite the same as Zevvle… but close enough.

2 Replies
5


smsm1Shaun McDonald
billinghamj
Dec '23


I’ve taken a look and Spusu look interesting, however they seem to have a charge
of £4 for “Damage to or failure to return the SIM card in case of exercising the
right of withdrawal” at the end of the price list. First time I’ve heard of
someone wanting the SIM back at the end. I also find it surprising that the
roaming costs for Isle of Man and channel Islands are higher than that of places
like Ukraine. I like that they have the option of join via eSIM though.









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