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Text Content

 * Our Services
   * IVR & Music
   * Bots & AI
   * Effective Comms
   * Training People
 * Our Results
   * Our Clients
   * Wow Moments🎉
 * Our Tribe
   * Let's Talk
   * Meet our Tribe
 * Our Views


Main Menu
 * Home
 * Our Services
   * IVR & Music
   * Bots & AI
   * Effective Comms
   * Training People
 * Our Results
   * Our Clients
   * Wow Moments🎉
 * Our Tribe
   * Let's Talk
   * Meet our Tribe
 * Our Views

MyMazaru Mazaru Insights®
hello@mazaru.com


WISELY REDUCE CONTACT, CUT COSTS & BOOST SATISFACTION

Fancy a chat?

0330 123 9930

hello@mazaru.com

🙊


IVR & MUSIC

A great customer experience from start to finish, ensuring self-serve success!
Cutting operational costs and boosting your CSat.


BOTS & AI

AI-powered engagement for seamless interactions and resolutions. Save time, save
money and help your customers too!


EFFECTIVE COMMS

Outstanding communication in every channel for happier customers. Let's ramp up
your brand engagement!


TRAINING PEOPLE

Top-notch customer service tools and bespoke training, empowering your teams to
deliver excellent customer service.


WE WORK WITH THESE BRANDS AND MORE...






Your logo would look great here
😉
Training People
Advisor Scores up by 12%

We delivered intensive social media training and coaching over 3 weeks and
created an advisor QA form. This boosted advisor scores, leading to great CX and
improved first contact resolution.

IVR & Music
Self-service up by 25%

With new deflection messaging in the IVR, we encouraged more callers to
self-serve. Callers were able to find they help they needed without waiting in
the queue.

IVR & Music
12% boost in self-service

Our IVR redesign project, delivered a new brand design, voice and music. With
simple and attractive self-service options, we cut calls to advisors and made
things quicker for guests.

Effective Comms
10% increase in self-service

We got more people moving to self-service channels and staying there. With
design changes and simplified messages, we made it easier for customers to find
what they needed. 

See more of our wow moments
Email us

hello@mazaru.com

Call us

0330 123 9930

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Mazaru Limited
The Harlech Building
Theatre Clwyd Complex
Mold, Flintshire
CH7 1YA
Mazaru is certified to ISO 9001:2015 international standard for Quality
Assurance
We’re also Cyber Essentials and IASME Governance accredited
© Mazaru Limited 2024
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