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LEGAL

 * Legal
 * Privacy Policy
 * Intellectual Property
 * Compliance

Questions? CALL US 1-800-720-0371






Legal

Legal Privacy Policy Intellectual Property Compliance
 
 


PRIVACY INFORMATION

 

Learn how Salesforce is responding to the new SCCs in Salesforce's FAQ about
transfers of personal data

Learn more



LEARN ABOUT OUR COMMITMENT TO PRIVACY


RESOURCES IN RESPECT OF HOW WE PROTECT OUR CUSTOMER'S DATA AS A PROCESSOR

 
 * Global Privacy Resources for Salesforce Products
 * Data Processing Addendum
 * Data Processing Addendum FAQ
 * Data Transfer Mechanisms FAQ
 * Salesforce's Notice of Privacy Shield Certification
 * Trust and Compliance Documentation
 * Salesforce Audience Studio Privacy Policy
 * Salesforce's Notice of APEC PRP Certification
 * Salesforce's EU Processor Binding Corporate Rules
 * Salesforce's Draft UK Processor Binding Corporate Rules (Pending Approval
   from the UK ICO)
 * Salesforce Group Affiliates for Draft UK Binding Corporate Rules for
   Processors




RESOURCES IN RESPECT OF HOW WE PROTECT DATA AS A CONTROLLER

 
 * Privacy Statement
 * Salesforce Candidate Privacy Statement
 * Salesforce Apps, Add-ins and Extensions Privacy Statement

 

COMPLIANCE CONTACT INFORMATION

To exercise your rights relating to your personal data, or if you have questions
regarding our privacy practices, please fill out this form, or email us at
privacy@salesforce.com. For more information about contacting us, see the
“Contacting Us” section below.

 




PRIVACY STATEMENT HIGHLIGHTS

 
When you use and interact with our websites or services, communicate with us,
visit our offices or attend our events, among other activities further described
within the full Privacy Statement, we may collect, use, share and process
information relating to you ("Personal Data"). These Privacy Statement
Highlights summarize our Personal Data processing practices and your related
rights.

IMPORTANT INFORMATION

Salesforce’s full Privacy Statement contains more information about Salesforce’s
privacy practices.

 


RESPONSIBLE SALESFORCE ENTITY

Salesforce, Inc. and/or its affiliated entities act as the controllers of your
Personal Data and are responsible for its processing, unless expressly specified
otherwise in our full Privacy Statement. For the avoidance of doubt, our Privacy
Statement does not apply to the extent we process Personal Data in the role of a
processor on behalf of our customers. A reference to “Salesforce,” “we,” “us” or
the “Company” is a reference to Salesforce, Inc. and its affiliates involved in
the processing activity. A list of Salesforce’s affiliates can be found in the
List of Subsidiaries section of Salesforce’s most recent Form 10-K, available
under the SEC Filings tab by selecting the “Annual Filings” filter on the page
located here. Please see the "Contacting us" section, below, for our contact
information and details of our Data Protection Officer (and in India, our
Grievance Officer).

PURPOSES FOR WHICH WE PROCESS PERSONAL DATA

We collect and process Personal Data for a variety of purposes, including:

 

 * to provide our websites and social media branded pages;
 * to display personalized advertisements and content;
 * to manage event registrations and attendance (including ensuring the health
   and safety of our visitors and employees); 
 * to send communications;
 * to handle contact and user support requests;
 * to provide, improve and optimize the performance of our services; 
 * to bill for our services and manage our accounts (including usage and
   licensing compliance); 
 * to maintain the security of Salesforce and its services;
 * to administer surveys and conduct research; and
 * to comply with our legal obligations.

For the list of purposes for which we Process your Personal Data, please see the
full Privacy Statement

We only collect and process your Personal Data to the extent it is necessary for
fulfilling these purposes and where we can rely on a legal basis for such
processing as set out in our full Privacy Statement. Where required, we will ask
you for your prior consent to processing.

Please review the "What Personal Data do we collect?" and "Purposes for which we
process Personal Data and the legal bases on which we rely" sections in our full
Privacy Statement for further details. Also, please review the "How long do we
keep your Personal Data?" section to learn how long we store your Personal Data.

WHO DO WE SHARE PERSONAL DATA WITH?

We may share Personal Data with various parties, including:

 * Our contracted service providers that process Personal Data on our behalf for
   IT and system administration, credit card processing, research and analytics,
   marketing, customer support and data enrichment;
 * Affiliates within our current or future corporate group that process Personal
   Data for customer support, marketing, event management, technical operations
   and account management;
 * If you are using our services as an authorized user, with the Salesforce
   customer responsible for your access to the services for verifying your
   account, and reviewing compliance with our usage terms and policies;
 * Sponsors of events, webinar or contests for which you register;
 * Third-party networks and websites so that we can advertise on their
   platforms;
 * Specifically in relation to our AppExchange website, with our third-party
   partners who may contact you regarding their products or services;
 * Professional advisers who provide consultancy, banking, legal, insurance and
   accounting services; and
 * Public and government authorities, to the extent we are compelled to disclose
   Personal Data to comply with our legal obligations.

Please review the "Who do we share Personal Data with" section in our full
Privacy Statement for the full list and more detailed information.

INTERNATIONAL TRANSFER OF PERSONAL DATA

Your Personal Data may be collected, transferred to and stored by us in the
United States and by our affiliates and third parties (as disclosed in the full
Privacy Statement) in other countries. Therefore, your Personal Data may be
processed outside your  country or jurisdiction, including in places that may
not provide the same level of protection. As described in the "International
transfer of Personal Data" section of our full Privacy Statement, we have
implemented safeguards to ensure an adequate level of protection where your
Personal Data is transferred.

Protection of EU Personal Data One-Pager

 

YOUR RIGHTS RELATING TO YOUR PERSONAL DATA

You have certain rights relating to your Personal Data, subject to local data
protection laws. Depending on the applicable laws, these rights may include the
right to:



 * Access your Personal Data held by us;
 * Know more about how we process your Personal Data;
 * Rectify inaccurate Personal Data and, taking into account the purpose of
   processing the Personal Data, ensure it is complete;
 * Erase or delete your Personal Data;
 * Restrict our processing of your Personal Data;
 * Transfer your Personal Data to another controller, to the extent possible;
 * Object to any processing of your Personal Data;
 * Opt out of certain disclosures of your Personal Data to third parties;
 * If you’re under the age of 16, or such other applicable age of consent for
   privacy purposes in relevant individual jurisdictions, opt in to certain
   disclosures of your Personal Data to third parties;
 * Not be discriminated against for exercising your rights described above; 
 * Not be subject to a decision based solely on automated processing, including
   profiling, which produces legal effects; and
 * Withdraw your consent at any time (to the extent we base processing on
   consent).



For more details on your rights and choices and how to exercise them, please
review the "Your rights relating to your Personal Data" section in our full
Privacy Statement.

CONTACTING US

To exercise your rights relating to your Personal Data, or if you have questions
regarding our privacy practices, please fill out this form, email us at
privacy@salesforce.com or datasubjectrequest@salesforce.com, call us at
1-844-287-7147 or write to us at:

Salesforce Data Protection Officer (Salesforce Privacy Team) (and in India, a
Grievance Officer)

415 Mission St., 3rd Floor

San Francisco, CA 94105, USA

When you contact us, please indicate in which country and/or state you reside.

If you believe that we have not been able to assist with your complaint or
concern, and you are located in the EEA or the UK, you have the right to lodge a
complaint with the competent supervisory authority. If you work or reside in a
country that is a member of the European Union or that is in the EEA, you may
find the contact details for your appropriate data protection authority on the
following website.






CALL US AT CALL US 1-800-667-6389

Call us at 1-800-664-9073

See all ways to contact us >


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