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SHOP AG1®
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TERMS & CONDITIONS
LAST UPDATED: APRIL 2024
1 SCOPE
1. These General Terms and Conditions (hereinafter: GTC) apply to all contracts
concluded via our online store (purchase contract and subscription) between
us, the
AG1 EU Enterprise Limited,
2 Grand Canal Square
Grand Canal Dock
Dublin 2, D02A342, Ireland
Tel.: +49 800 7234944,
Email: support.eu@drinkag1.com
(we or AG)
and
You as a customer
as well as for the use of our website https://drinkag1.com/en by you.
2. All agreements made between you and us in connection with the use of our
website and the purchase contract or subscription result in particular from
these GTC, our written order confirmation and our declaration of acceptance.
3. The version of the GTC valid at the time of use of the website or at the
time of conclusion of the purchase agreement or subscription shall apply.
4. We do not accept any deviating terms and conditions of the customer. This
also applies if we do not expressly object to their inclusion.
5. We sell our goods only to consumers and only for private use. A commercial
resale of our goods is prohibited.
2 CONCLUSION OF A PURCHASE AGREEMENT
1. The presentation and advertising of products in our online store does not
constitute a binding offer to conclude a purchase contract.
2. By submitting an order via the online store by clicking the button "order
subject to payment", you place a legally binding order. You are bound to the
order for a period of two (2) weeks after placing the order; your right to
revoke your order, if any, according to § 4 remains unaffected.
3. We will confirm the receipt of your order placed via our online store
immediately by e-mail. Such an e-mail does not constitute a binding
acceptance of the order unless, in addition to the confirmation of receipt,
the acceptance is declared at the same time.
4. A contract is only concluded when we accept your order by a declaration of
acceptance or by delivery of the ordered products.
5. If the delivery of the products ordered by you is not possible, for example
because the corresponding product is not in stock, we refrain from a
declaration of acceptance. In this case, a contract is not concluded. We
will inform you of this immediately and refund any consideration already
received without delay.
3 CONCLUSION OF A SUBSCRIPTION (INSTALLMENT DELIVERY CONTRACT)
1. If you have ordered a "single subscription" or "double subscription"
(subscription), a contract for the regular delivery of the product is only
concluded when we accept your order by means of a declaration of acceptance.
2. The subscription is concluded for a limited period of 1 month. The
subscription is automatically renewed for an indefinite period of time if it
is not revoked in accordance with § 4 or terminated in accordance with § 3
(3) or if you make use of the 90-day money-back guarantee in accordance with
§ 5.
3. You can cancel the subscription at any time without notice and without
giving any reason with effect for the future.
4. We may terminate the subscription for cause with 4 weeks' notice prior to
the expiration of the subscription.
5. If the delivery of the products ordered by you is not possible, for example
because the corresponding product is not in stock, we refrain from a
declaration of acceptance. In this case, a contract is not concluded. We
will inform you of this immediately and refund any consideration already
received without delay.
4 RIGHT OF WITHDRAWAL
1. As a consumer, you are entitled to a right of withdrawal in accordance with
the statutory provisions.
2. If you make use of your right of revocation according to § 4 (1), you have
to bear the regular costs of the return.
3. In all other respects, the right of revocation shall be governed by the
provisions set forth in detail in the following
- Start of withdrawal policy -
Right of withdrawal
You have the right to cancel this contract (purchase contract or subscription)
within fourteen days without giving any reason.
The withdrawal period for the conclusion of a purchase contract is fourteen days
from the day on which you or a third party named by you, who is not the carrier,
have taken possession of the goods.
The cancellation period for subscriptions is fourteen days from the day on which
you or a third party named by you, who is not the carrier, have taken possession
of the first goods.
In order to exercise your right of withdrawal, you must inform us, AG1 EU
Enterprise Limited, 2 Grand Canal Square, Grand Canal Dock, Dublin 2, D02A342,
Ireland, Tel.: +49 800 7234944, Email: support.eu@drinkag1.com, by means of a
clear declaration (e.g. a letter or email sent by post) of your decision to
withdraw from this contract. You can use the attached sample withdrawal form,
which is not mandatory. You can download the model withdrawal here.
In order to comply with the withdrawal period, it is sufficient that you send
the notification of the exercise of the right of withdrawal before the expiry of
the withdrawal period.
Consequences of withdrawal
If you revoke this contract (purchase contract or subscription), we shall
reimburse you for all payments we have received from you, including delivery
costs (with the exception of additional costs resulting from the fact that you
have chosen a type of delivery other than the most favorable standard delivery
offered by us), without undue delay and no later than within fourteen days from
the day on which we received the notification of your revocation of this
contract. For this repayment, we will use the same means of payment that you
used for the original transaction, unless expressly agreed otherwise with you;
in no case will you be charged any fees because of this repayment. We can refuse
the repayment until we have received the goods back or until you have provided
proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no
later than within fourteen days from the day on which you notify us of the
revocation of this contract. The deadline is met if you send the goods before
the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is
due to the handling of the goods which is not necessary for the inspection of
the condition, properties and functioning of the goods.
- End of the withdrawal policy -
4. The right of withdrawal expires prematurely if you have removed the seal from
our products sealed for reasons of health protection and hygiene after delivery
(e.g. have opened the product bag).
5 90 DAYS MONEY BACK GUARANTEE
If you do not like our product, in exchange for returning the product you can
initiate a refund of your first order within 90 days of your first order with us
by emailing support.eu@drinkag1.com without giving any further reason. In this
e-mail you shall provide your name, your order number, the date of your order
and your address. We will then tell you how and to which address you need to
return the product to us in order to receive your refund. Refunds will be made
within 6 weeks of receipt of the returned product. Please note that the return
shipping costs cannot be reimbursed.
6 TERMS OF DELIVERY AND PAYMENT IN ADVANCE
1. Our delivery takes place after receipt of the purchase price plus shipping
costs (prepayment).
2. The delivery time is approximately five to ten (5 to 10) business days after
payment of the purchase price and shipping costs.
3. If a subscription has been taken out, delivery will be made monthly by
default. You can optionally set the delivery intervals to every 15, 30, 45
or 60 days by declaration to us.
7 PRICES AND SHIPPING COSTS
1. All prices in our online store are gross prices including the statutory
sales tax and do not include shipping costs.
2. The shipping costs are indicated in our price quotations in our online
store. The price including VAT and applicable shipping costs is also
displayed in the order mask before you submit the order.
3. If a subscription has been taken out, the indicated price (including
shipping costs) will be charged again for each additional delivery.
4. If you effectively revoke your contractual declaration in accordance with §
4, you may, subject to the statutory requirements, demand reimbursement of
any costs already paid for shipment to you (delivery costs) (cf. on other
consequences of revocation § 4 para. 3).
8 TERMS OF PAYMENT AND SET-OFF AND RIGHT OF RETENTION
1. The purchase price and shipping costs are to be paid in advance.
2. You can pay the purchase price and shipping costs at your choice using one
of the payment methods available in our online shop.
3. If a subscription has been taken out, you give us a direct debit
authorization to debit your specified means of payment for the following
deliveries. We will automatically initiate the debit of your account at the
earliest 1 week before dispatch of the next delivery. The granted direct
debit authorization is valid until revoked and also for further orders
within the subscription.
4. You are not entitled to offset against our claims unless your counterclaims
have been legally established or are undisputed. You are also entitled to
offset against our claims if you assert notices of defects or counterclaims
from the same purchase contract or subscription.
5. As a purchaser or subscriber, you may only exercise a right of retention if
your counterclaim arises from the same purchase contract or subscription.
9 WARRANTY
1. We shall be liable for material defects or defects of title of delivered
items in accordance with the applicable statutory provisions, in particular
§§ 434 et seq. BGB. The limitation period for statutory claims for defects
is two years and begins with the delivery of the goods.
2. Any seller's warranties given by us for certain items or manufacturer's
warranties granted by the manufacturers of certain items shall be in
addition to the claims based on material defects or defects of title within
the meaning of § 9 (1). Details of the scope of such warranties can be found
in the warranty conditions that may be enclosed with the articles as well as
in § 5.
10 USE OF OUR WEBSITES
1. You are authorized to use our website subject to the following terms and
conditions:
undefinedundefinedundefinedundefined
2. You are obligated to indemnify us against all claims of third parties based
on a culpable violation on your part of the obligations contained in § 10
(1).
3. You grant us a non-exclusive, geographically and temporally unlimited,
royalty-free right, revocable at any time, to use, reproduce, modify, adapt,
publish, translate, distribute and display any content generated by you on
our website in connection with the name provided when the content was
created.
4. We shall be liable to you in all cases of contractual and non-contractual
liability in the event of intent and gross negligence in accordance with the
statutory provisions for damages or reimbursement of futile expenses.
5. In other cases, we shall be liable - unless otherwise provided for in § 11
(3) - only in the event of a breach of a contractual obligation, the
fulfillment of which is a prerequisite for the proper performance of the
contract and on the observance of which you as the customer may regularly
rely (so-called cardinal obligation), limited to compensation for the
foreseeable and typical damage. In all other cases, our liability is
excluded subject to the provision in § 11 (3).
6. Our liability for damages arising from injury to life, limb or health and
under the Product Liability Act shall remain unaffected by the above
limitations and exclusions of liability.
12 INTELLECTUAL PROPERTY
We have copyrights or rights of use to all logos, images, films, texts and other
content published on our website. Use of the logos, images, films, texts, other
content and our trademarks is not permitted without our express prior consent.
13 DISCLAIMER FOR CONTENT ON THIRD PARTY WEBSITES
We are not responsible for content on linked external third-party websites over
which we have no control. These links are provided solely as a convenience to
users and do not constitute an endorsement or approval of the content by us.
14 DATA PROTECTION INFORMATION
We comply with the data protection requirements of the EU General Data
Protection Regulation and the applicable national data protection regulations.
For more information, please refer to our privacy policy.
15 CHANGES TO THE GTC, SETTING THE OPERATION OF THE WEBSITE
1. We reserve the right to change these GTC at any time, insofar as this is
necessary due to a changed legal situation or supreme court case law,
technical changes or further developments, new organizational requirements
of mass traffic, further developments of the business model, loopholes in
the GTC, changes in market conditions or other reasons and provided that the
changes do not disadvantage you unreasonably. We will notify the subscribers
of our products at least four weeks before they come into effect by email or
other suitable means. Changes that only affect new functions or products or
that are not associated with any additional obligations or burdens on you
take effect immediately. The changes are considered approved if you do not
object to the changes within four weeks after our notification. In the event
of a change in the GTC, we will specifically point out the possibility of
objection and the importance of the deadline. If you make use of your right
of objection, we have the right to terminate all contracts with you with
effect from the point in time at which the changed GTC are to come into
force. We will also point this out to you in our notification.
2. We are free to stop the operation of our website at any time.
16 ASSIGNMENT
We may assign all contracts with you and our resulting rights and obligations
therefrom in whole or in part to another legal person, in particular to an
affiliated company, or in connection with a corporate transaction or an asset
deal.
17 APPLICABLE LAW AND PLACE OF JURISDICTION, DISPUTE RESOLUTION
1. The law of the Federal Republic of Germany shall apply to the exclusion of
the UN Convention on Contracts for the International Sale of Goods. If you
have your habitual residence in another country at the time of your order,
the application of mandatory legal provisions of this country shall remain
unaffected by the choice of law made in sentence 1.
2. If you do not have a general place of jurisdiction in Germany, move your
domicile or usual place of residence outside of Germany after the conclusion
of the contract, or your domicile or usual place of residence is not known
at the time of a lawsuit, place of jurisdiction shall be Berlin or Munich.
Apart from that, the place of local or international jurisdiction shall be
governed by applicable statutory provisions.
3. Dispute resolution: The EU Commission has created an Internet platform for
online dispute resolution. The platform serves as a contact point for the
out-of-court settlement of disputes concerning contractual obligations
arising from online purchase contracts. More information is available here.
We are neither willing nor obliged to participate in a dispute resolution
procedure before a consumer arbitration board.
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© 2024 AG1
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Food supplements are not a substitute for a balanced and varied diet and a
healthy lifestyle. Do not exceed the indicated daily intake. Keep out of reach
of children. Please inform and consult your doctor before consuming this
product. Not suitable for children and adolescents under 18 years, pregnant or
breastfeeding women. Refrain from taking other food supplements containing zinc.
Persons taking anticoagulant medication should seek medical advice before
consuming vitamin K-containing supplements.
* Genuine reviews from customers who received a review link after purchase.
** Offer valid for new subscribers only.
Immune System
1: Copper, folate, selenium, zinc, and vitamins A, B12, B6, and C contribute to
the normal function of the immune system.
Metabolism
2: Vitamins C, B6 and B12, as well as thiamine, riboflavin, niacin, biotin,
pantothenic acid, phosphorus, and copper contribute to normal energy-yielding
metabolism. Biotin, zinc, and chromium contribute to normal macronutrient
metabolism. Vitamin A and riboflavin contribute to normal metabolism of iron.
Zinc contributes to normal acid-base metabolism.
Healthy Cells
3: Vitamins E and C, as well as riboflavin, zinc, copper and selenium,
contribute to the protection of cells from oxidative stress. Zinc contributes to
normal DNA synthesis. Phosphorus contributes to normal function of cell
membranes.
Mental Performance; Mental Focus; Nervous System
4: Vitamins C, B6, B12, riboflavin, niacin, pantothenic acid and folate
contribute to the reduction of tiredness and fatigue. Pantothenic acid
contributes to normal mental performance. Zinc contributes to normal cognitive
function. Vitamins C, B6, B12, thiamine, riboflavin, niacin, biotin, and copper
contribute to normal functioning of the nervous system.
Healthy bones
5: Protein, phosphorus and zinc contribute to the maintenance of normal bones.
Vitamin C contributes to normal collagen formation for the normal function of
bones.
Cardiovascular System
6: Thiamine contributes to the normal function of the heart. Vitamins B6 and B12
contribute to normal red blood cell formation. Vitamin C contributes to normal
collagen formation for the normal function of blood vessels.
Skin, hair, nail
7: Vitamin A, riboflavin, niacin, biotin, and zinc contribute to the maintenance
of normal skin. Vitamin C contributes to normal collagen formation for the
normal function of skin. Biotin, zinc and selenium contribute to the maintenance
of normal hair. Copper contributes to normal skin and hair pigmentation and to
normal connective tissue. Selenium and zinc contribute to the maintenance of
normal nails.
Hormonal Health
8: Vitamin B6 contributes to the regulation of hormonal activity. Pantothenic
acid contributes to normal synthesis and metabolism of steroid hormones, vitamin
D, and some neurotransmitters. Zinc contributes to the maintenance of normal
testosterone levels in the blood. Selenium contributes to normal thyroid
function and normal spermatogenesis. Zinc contributes to normal fertility and
normal reproduction. Chromium contributes to the maintenance of normal blood
glucose levels.
Digestion
9: Biotin contributes to the maintenance of normal mucous membranes (e.g.,
intestinal mucosa).
Muscles
10: Proteins contribute to the maintenance of muscle mass and an increase in
muscle mass.
Eyes
11: Vitamin A, riboflavin and zinc contribute to the maintenance of normal
vision.
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