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Submission: On August 24 via api from DE — Scanned from DE
Submission: On August 24 via api from DE — Scanned from DE
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Software, Drivers & Updates">Software, Drivers and Updates</a>
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Text Content
CONTACT HP Please wait while we gather your contact options IBM WebSphere Portal * Home * IBM Logo * Sign Up * Log In * Welcome * Getting Started * Contact HP - Anonymous * Contact HP Product Context View * Support Home * Product Home * Product Warranty Result * ConcentraWrapper currently selected * pFinderResults * Product Details Page * SearchResult * Error Page * individual import test * DisputeForm * SWDSelfService * SWDSelfServiceStep * SWDSelfServiceFinish * SWDpFinderNoResults * ExitDisclaimer * RemoteConnection * Warranty Check * Unknown Warranty * Historical Products * MediaOrdering * IdentifyProduct * changeProductPFinderResults * WCM Generic Page * Customer Support MicroSite * CustomerSupportMicroSitePPSTheme-2 * MicroSite * orderconfirmation * productreplacement * swdDriverDetails * multipleWarranty * SWDpfinderBadResults * caseCreation * caseCreationSubmit * Asset Conversion Page * HP Microsite * WarrantyOnly * ServiceLocator * Dashboard * Add Device * productIdentification * SecurityBulletinArchive * Event Automation Service * PracticePage * Practice Dashboard * Sample Dashboard Having it to support existing signout flows SELECT REGISTRATION OPTION PERSONAL ACCOUNTS * Save your personal devices and preferences * Easy access to support resources Create personal account BUSINESS/IT ACCOUNTS * Managing contracts and warranties for your business * Submitting and managing support cases Create business account Privacy Policy © Copyright 2022 HP Development Company, L.P. Skip to Content Skip to Footer https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Explore Open Explore Shop Open Shop Support Open Support Explore Featured HP+ smart printing system Instant Ink Print, play, learn VR Sustainable Impact PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Security Collaboration Digital workspaces Industry solutions Business Services Consumer Services Explore all Public sector purchasing Retail solutions Shop Featured HP.com store Ink & toner cartridges Instant Ink Weekly Deals Back to School Guide Business store University student discounts Business discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Refurbished printers Paper Shop Accessories Accessories Monitors Mice & keyboards Docking stations & hubs Chargers & power adapters HyperX Accessories Software Care Packs Support Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 / Windows 11 Support Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration us en false Search HP.com Use tab to select a search suggestion ALL OF HP.COM HP STORE https://www.hp.com/us-en/search.html https://www.hp.com/us-en/shop/SearchDisplay?searchTerm=&beginIndex=0&catalogId=10051&langId=-1&pageSize=50&pageView=grid&resultCatEntryType=2&sType=SimpleSearch&searchSource=Q&storeId=10151&jumpID=se_r1002_usen_ac_st Searching HP.com... Searching HP Store Searching 838c440a9f4a443e9ca1bc3001f1d223 https://www8.hp.com https://www.hp.com/cma/ng/lib/exceptions/privacy-banner.js https://tracking-na.hawksearch.com/api/trackevent * https://essearchapi-na.hawksearch.com/api/v2/autocomplete * https://www.hp.com/webapp/wcs/stores/servlet/SearchComponentAutoSuggestView?coreName=MC_10001_CatalogEntry_en_US&serverURL=http://g1t4186.austin.hp.com:9081/solr/MC_10001_CatalogEntry_en_US&langId=-1&storeId=10151&catalogId=10051&showHeader=true&lang=en Close Search Skip to Content Skip to Footer Explore Open Explore Shop Open Shop Support Open Support Begin your search * Search HP.com 1676317 https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 * Shopping Cart Close Shopping Cart popup Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Featured HP+ smart printing system Instant Ink Print, play, learn VR Sustainable Impact PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Security Collaboration Digital workspaces Industry solutions Business Services Consumer Services Explore all Public sector purchasing Retail solutions Featured HP.com store Ink & toner cartridges Instant Ink Weekly Deals Back to School Guide Business store University student discounts Business discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Refurbished printers Paper Shop Accessories Accessories Monitors Mice & keyboards Docking stations & hubs Chargers & power adapters HyperX Accessories Software Care Packs Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 / Windows 11 Support Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration Z6_M0I02JG0KGSS30ACT8MPG200G1 Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. {} Z7_3054ICK0KGTE30AQO5O3KA30U5 HP-SUPPORT-HEAD-PORTLET Actions * ${title} Loading... * HP Customer Support - Knowledge Base Z7_41I02JG0KOLGD0QK67BGRL1004 HP-CONTACT-SECONDARY-NAVIGATION-PORTLET Actions * ${title} Loading... * MyHPSupport help * Support Home * Products * Printer Support * Computer Support * All * Software and Drivers * Diagnostics * Printer Diagnostic Tools * Computer Diagnostic Tools * Windows Support * Print and Scan Doctor * HP PC Hardware Diagnostics * Contact Us * Business Support * Create a new case * Find an existing case * Manage contracts and warranties * Register an account * MyHPSupport help * Security Bulletins * Login required * My HP Account * My HP Dashboard * HP Account benefits Search Z7_3054ICK0KGTE30AQO5O3KA3014 HP-SHARE-PRINT-WIDGET-PORTLET Actions * ${title} Loading... * Z7_3054ICK0KGTE30AQO5O3KA30N0 HP-CONCENTRA-WRAPPER-PORTLET Actions * ${title} Loading... * HP PRINTERS - FIREWALL BLOCKS DRIVER INSTALL OR PRINTER FUNCTIONS (WINDOWS) Firewall software helps block threats from outside your network, but some firewall settings or configurations can block communication with network printers. Firewall settings might cause the following issues: * Printer software and drivers cannot be installed * During the driver installation the printer is not found on the network * Some printer functions work while others do not * The printer suddenly stops printing * A Not connected status displays even though the printer is connected to the network TEMPORARILY DISABLE FIREWALL SOFTWARE (WINDOWS) Use the Print and Scan Doctor to temporarily disable firewall software to determine if it is the cause of driver installation or printer functionality issues. 1. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool. 2. On the welcome screen, click Network, and then select Troubleshooting Firewalls. 3. Click the name of any Enabled firewall, and then click Disable. Do this for any other enabled firewalls in the list. 4. Install the print driver and software or use the printer feature that you are troubleshooting. * If the issue is resolved, the firewall is causing the issue. Consult the firewall support website to change settings such as security level, trusted zones, and allowing communication with HP software and websites. * If the issue is not resolved, the firewall is not causing the issue. Continue troubleshooting or search for your issue on HP Customer Support. 5. Return to HP Print and Scan Doctor, re-enable any firewalls that you disabled, and then click Done with Firewalls. CONFIGURE THE FIREWALL Review the firewall settings for your computer security programs, such as Windows Defender, McAfee, and Norton. CONFIGURE FIREWALL SETTINGS IN WINDOWS DEFENDER Windows Defender Firewall comes with all Windows PCs. If you use Windows Defender, configure settings to work with your HP printer and software. 1. Search Windows for and open Windows Defender Firewall. 2. Click Allow an app or feature through Windows Defender Firewall, and then confirm all HP programs in the list are allowed for your network type (private or public). To allow a program, click Change settings, and then check the box in the column that applies to your network. 3. On the Windows Defender home screen, click Advanced settings. 4. In the left pane, click Outbound Rules, scroll to the right in the center pane to find the Remote Port column, and then click Remote Port to sort the list numerically. Note: Printers use ports to communicate with a computer. Rules create openings in the firewall for specific ports. 5. Locate the following port numbers in the list, and then do the following: * Make sure the Protocol column matches (TCP or UDP). * Click the port number. If Enable Rule displays in the Action pane, click it to enable the rule. * Note any missing port numbers. * TCP 80 * TCP 139 * UDP 139 * UDP 161 * UDP 427 * TCP 443 * TCP 631 * UDP 3702 * UDP 5353 * TCP 8080 * TCP 9100 * TCP 9220 * TCP 9290 * TCP 9500 6. Click Inbound Rules, scroll to the right to find the Local Port column, and then click Local Port to sort the list numerically. 7. Locate the following port numbers in the list, and then repeat the previous step to make sure the protocol matches, enable any rules, and note any missing port numbers. * TCP 80 * UDP 427 * TCP 443 * TCP 631 * UDP 3702 * UDP 5353 * TCP 8080 * TCP 9100 * If you found and enabled all ports, return to the driver installation or try to use the printer. If the issue is not resolved, go to HP Customer Support to continue troubleshooting. * If you did not find all the ports, continue to the next step to create new rules for the missing ports. 8. In the left pane, select Inbound Rules or Outbound Rules, depending on which port numbers are missing, and then click New Rule in the Action pane. 9. In the Rule Type step, select Port, and then click Next. 10. In the Protocol and Ports step, select UDP or TCP, type the port number into the Specific local ports field, and then click Next. 11. In the Action step, select one of the following options, and then click Next. * If you only use a trusted, secure network, select Allow the connection. * If you use multiple networks or an unsecure network, select Allow the connection if it is secure, and then complete an additional step to authorize or block specific computers. 12. Follow the remaining steps to create the rule. Repeat these steps for any other missing port numbers. If all ports are enabled, return to the driver installation or try to use the printer. If the issue is not resolved, go to HP Customer Support to continue troubleshooting. CONFIGURE FIREWALL SETTINGS IN OTHER SECURITY SOFTWARE FOR WINDOWS Change settings in third-party firewall applications to allow HP software to install or let network printer functions to work properly. Common security software support websites: * Avast (in English) * AVG (in English) * Avira (in English) * Bitdefender (in English) * eScan (in English) * Kaspersky (in English) * McAfee (in English) * Norton (in English) Check all of the following firewall settings, and change them if necessary. * Update the security software to the current version. * Make sure firewall settings have not been changed from default. * Set the Firewall strength to medium or an equivalent level when connected to your home network. * Set your network as a trusted zone. * Make sure HP programs are trusted programs and are not blocked. * Enable alert messages. For example, if you install new HP software, your security software should confirm if you want to allow, permit, or unblock the installation. Always allow the HP software to install. If the firewall has a Remember this action or Create a rule for this option, select it. * Make sure HP ports are not blocked. Create rules to allow the following ports, if necessary. * Inbound rules: TCP 80, TCP 443, TCP 631, TCP 8080, UDP 427, UDP 3702, UDP 5353 * Outbound rules: TCP 80, TCP 139, TCP 443, TCP 631, TCP 8080, TCP 9100, TCP 9200, TCP 9290, TCP 9500, UDP 139, UDP 161, UDP 427, UDP 3702, UDP 5353 -------------------------------------------------------------------------------- Additional support options Try one of our automated tools or diagnostics See solutions Ask a question on our HP Support Community page Go now Get in touch with one of our support agents Contact us Z7_3054ICK0KGTE30AQO5O3KA3016 HP-FEEDBACK-INPUT-PORTLET Actions * ${title} Loading... * -------------------------------------------------------------------------------- Z7_3054ICK0KGTE30AQO5O3KA30H4 HP-FEEDBACK-BANNER-PORTLET Actions * ${title} Loading... * Z7_3054ICK0KGTE30AQO5O3KA30H5 HP-COUNTRY-LOCATOR-PORTLET Actions * ${title} Loading... * Country/Region: United States SELECT A LOCATION AMERICAS * América Central * Argentina * Bolivia * Brasil * Canada * Canada - Français * Caribbean * Chile * Colombia * Ecuador * México * Paraguay * Perú * Puerto Rico * United States * Uruguay * Venezuela EUROPE, MIDDLE EAST, AFRICA * Africa * Afrique * België * Belgique * Bulgaria * Česká republika * Croatia * Danmark * Deutschland * Estonia * España * France * Ελλάδα * Ireland * ישראל * Italia * Казахстан * Latvia * Lithuania * Magyarország * Middle East * العربية * Nederland * Norge * Österreich * Polska * Portugal * Romania * Schweiz * Suisse * Serbia * Slovakia * Slovenia * South Africa * Suomi * Sverige * Türkiye * United Kingdom * Україна ASIA PACIFIC & OCEANIA * Australia * 中国 * 中國香港 * Hong Kong SAR * Indonesia * India * 日本 * 한국 * Malaysia * New Zealand * Philippines * Singapore * 臺灣地區 * Thailand * ไทย * Vietnam SELECT A LANGUAGE Confirm Back Z7_M0I02JG0KOT530A6KJKFRQ0816 HP-DETECT-LOAD-MY-DEVICE-PORTLET Actions * ${title} Loading... * Z7_M0I02JG0KONJ30ACBBF8MM1084 HP-HERO-SUPPORT-SEARCH Actions * ${title} Loading... * Search all support * All Support * Software, Drivers and Updates * Troubleshooting * How to * Product Information * User Guides Cancel Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" SEARCH HELP TIPS FOR BETTER SEARCH RESULTS * Ensure correct spelling and spacing - Examples: "paper jam" * Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 * For HP products a product number. - Examples: LG534UA * For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA” * Include keywords along with product name. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" NEED HELP FINDING YOUR PRODUCT NAME OR PRODUCT NUMBER? Finding your Serial Number Finding your Product Number Privacy Policy © Copyright 2022 HP Development Company, L.P. Loading Results Need help? Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Try asking HP's Virtual Agent. SESSION TIMED OUT Your session on HP Customer Support has timed out. 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Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center Information Win10 - USB Printing broke post Windows update USB connected printers don't print / not recognized. Fix Win10 USB Print issue * * * Feedback Complementary Content SELECT YOUR MODEL Privacy Policy © Copyright 2022 HP Development Company, L.P. YOUR PRIVACY We use cookies (or similar technologies) to personalize content and ads, to provide social media features and to analyse our traffic. By clicking "Accept ", you agree to this and the sharing of information(What data we collect) about your use of our site with our affiliates & partners. You can manage your preferences in Cookie Settings, withdraw your consent at any time or find out more about Use of cookies. 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