clpt-support.freshdesk.com Open in urlscan Pro
18.185.171.10  Public Scan

Form analysis
1 forms found in the DOM

POST /support/tickets

<form accept-charset="UTF-8" action="/support/tickets" class="form-portal ticket-form" enctype="multipart/form-data" id="new_helpdesk_ticket" method="post" rel="validate" novalidate="novalidate">
  <div style="margin:0;padding:0;display:inline"><input name="utf8" type="hidden" value="✓"><input name="authenticity_token" type="hidden" value="9bfsw0aO4F7D9RzjYzldQT1DDFMPzYb8Nllnbw6fe0k="></div>
  <div class="control-group ">
    <label class=" required control-label requester-label " for="helpdesk_ticket_email" aria-required="true">Email</label>
    <div class="controls   ">
      <div class="row-fluid">
        <input class="span12 email required" data-remote="true" id="helpdesk_ticket_email" name="helpdesk_ticket[email]" placeholder="Email" size="30" type="email" value="" aria-required="true">
        <div id="name_field" class="default_name_field hide">
          <input class="text span12 name_field" placeholder="Your Name" name="helpdesk_ticket[name]" type="text">
        </div>
      </div>
    </div>
  </div>
  <div class="control-group ">
    <label class="  control-label cf_alternative_email_1620682-label " for="helpdesk_ticket_cf_alternative_email_1620682">Alternative Email</label>
    <div class="controls   ">
      <input class="  text span12" id="helpdesk_ticket_custom_field_cf_alternative_email_1620682" name="helpdesk_ticket[custom_field][cf_alternative_email_1620682]" size="30" type="text">
    </div>
  </div>
  <div class="control-group ">
    <label class="  control-label cf_contact_number_1620682-label " for="helpdesk_ticket_cf_contact_number_1620682">Contact Number</label>
    <div class="controls   ">
      <input class="  text span12" id="helpdesk_ticket_custom_field_cf_contact_number_1620682" name="helpdesk_ticket[custom_field][cf_contact_number_1620682]" size="30" type="text">
    </div>
  </div>
  <div class="control-group ">
    <label class=" required control-label group-label " for="helpdesk_ticket_group" aria-required="true">School</label>
    <div class="controls   ">
      <select class=" required dropdown_blank" id="helpdesk_ticket_group_id" name="helpdesk_ticket[group_id]" aria-required="true">
        <option value="">...</option>
        <option value="79000073772">Broadmeadow Special School</option>
        <option value="79000073773">Central Learning Partnership Trust</option>
        <option value="79000073778">Central Sixth</option>
        <option value="79000073765">Coleridge Primary School</option>
        <option value="79000073777">Coppice School</option>
        <option value="79000073762">D'Eyncourt Primary School</option>
        <option value="79000073763">East Dene Primary School</option>
        <option value="79000073764">Eastwood Village Primary School</option>
        <option value="79000073759">Heath Park School</option>
        <option value="79000073768">Kingfisher School</option>
        <option value="79000073760">Moseley Park School</option>
        <option value="79000073771">Newbridge Short Stay Secondary School</option>
        <option value="79000073808">Riversides RSS</option>
        <option value="79000073770">Riversides School</option>
        <option value="79000073769">Vale of Evesham School</option>
        <option value="79000073766">W'Ton Vocational Training Centre</option>
        <option value="79000074497">Web Development</option>
        <option value="79000073767">Westcroft Special School</option>
        <option value="79000073761">Woden Primary School</option>
      </select>
    </div>
  </div>
  <div class="control-group ">
    <label class=" required control-label priority-label " for="helpdesk_ticket_priority" aria-required="true">Priority</label>
    <div class="controls   ">
      <select class=" required dropdown" id="helpdesk_ticket_priority" name="helpdesk_ticket[priority]" aria-required="true">
        <option value="1">Low</option>
        <option value="2">Medium</option>
        <option value="3">High</option>
        <option value="4">Urgent</option>
      </select>
    </div>
  </div>
  <div class="control-group ">
    <label class="  control-label cf_affecting_users_1620682-label " for="helpdesk_ticket_cf_affecting_users_1620682">Does this issue affect all users at school?</label>
    <div class="controls   ">
      <select class="  dropdown_blank dynamic_sections" id="helpdesk_ticket_custom_field_cf_affecting_users_1620682" name="helpdesk_ticket[custom_field][cf_affecting_users_1620682]">
        <option value="">...</option>
        <option value="Yes" data-id="79000089813">Yes</option>
        <option value="No" data-id="79000089814">No</option>
      </select>
    </div>
  </div>
  <div class="control-group ">
    <label class=" required control-label subject-label " for="helpdesk_ticket_subject" aria-required="true">Subject</label>
    <div class="controls   ">
      <input class=" required text span12" id="helpdesk_ticket_subject" name="helpdesk_ticket[subject]" size="30" type="text" aria-required="true">
    </div>
  </div>
  <div class="control-group ">
    <label class=" required control-label ticket_type-label " for="helpdesk_ticket_ticket_type" aria-required="true">What do you need help with?</label>
    <div class="controls   ">
      <select class=" required dropdown_blank dynamic_sections" id="helpdesk_ticket_ticket_type" name="helpdesk_ticket[ticket_type]" aria-required="true">
        <option value="">...</option>
        <option value="Apple OS" data-id="79000078302">Apple OS</option>
        <option value="Chromebook" data-id="79000078303">Chromebook</option>
        <option value="Laptop" data-id="79000078304">Laptop</option>
        <option value="Computer" data-id="79000078305">Computer</option>
        <option value="OneDrive" data-id="79000078306">OneDrive</option>
        <option value="SharePoint" data-id="79000078307">SharePoint</option>
        <option value="Phone System" data-id="79000078308">Phone System</option>
        <option value="Email Groups" data-id="79000078309">Email Groups</option>
        <option value="Teams Groups" data-id="79000078310">Teams Groups</option>
        <option value="Teams Assignments" data-id="79000078311">Teams Assignments</option>
        <option value="MS Teams" data-id="79000078312">MS Teams</option>
        <option value="MS Forms" data-id="79000078313">MS Forms</option>
        <option value="Office 365" data-id="79000078314">Office 365</option>
        <option value="Senso" data-id="79000078315">Senso</option>
        <option value="ParentPay" data-id="79000078316">ParentPay</option>
        <option value="Email Issue" data-id="79000078317">Email Issue</option>
        <option value="Password Reset" data-id="79000078318">Password Reset</option>
        <option value="Antivirus/Malware" data-id="79000078319">Antivirus/Malware</option>
        <option value="CCTV" data-id="79000078320">CCTV</option>
        <option value="Remote Desktop" data-id="79000078321">Remote Desktop</option>
        <option value="SIMS" data-id="79000078322">SIMS</option>
        <option value="Go 4 Schools" data-id="79000078323">Go 4 Schools</option>
        <option value="Arbour" data-id="79000078324">Arbour</option>
        <option value="Other" data-id="79000078329">Other</option>
        <option value="Printer" data-id="79000078773">Printer</option>
        <option value="Wi-Fi Issue" data-id="79000078325">Wi-Fi Issue</option>
        <option value="Projector Issue" data-id="79000078326">Projector Issue</option>
        <option value="Smartboard IWB" data-id="79000078327">Smartboard IWB</option>
        <option value="Laptop/iPad Bookings" data-id="79000078328">Laptop/iPad Bookings</option>
      </select>
    </div>
  </div>
  <div class="control-group ">
    <label class=" required control-label cf_classroomofficelocation_1620682-label " for="helpdesk_ticket_cf_classroomofficelocation_1620682" aria-required="true">Classroom/Office</label>
    <div class="controls   ">
      <input class=" required text span12" id="helpdesk_ticket_custom_field_cf_classroomofficelocation_1620682" name="helpdesk_ticket[custom_field][cf_classroomofficelocation_1620682]" size="30" type="text" aria-required="true">
    </div>
  </div>
  <div class="control-group ">
    <label class="  control-label cf_asset_tag_1620682-label " for="helpdesk_ticket_cf_asset_tag_1620682">Asset Tag</label>
    <div class="controls   ">
      <input class="  text span12" id="helpdesk_ticket_custom_field_cf_asset_tag_1620682" name="helpdesk_ticket[custom_field][cf_asset_tag_1620682]" size="30" type="text">
    </div>
  </div>
  <div class="control-group ">
    <label class=" required control-label description-label " for="helpdesk_ticket_description" aria-required="true">Description</label>
    <div class="controls   ">
      <div class="redactor_box">
        <ul class="redactor_toolbar">
          <li><a href="javascript:void(null);" title="Bold (Ctrl-B)" class="redactor_btn_bold" tabindex="-1"><span class="hide">Bold (Ctrl-B)</span></a></li>
          <li><a href="javascript:void(null);" title="Italic (Ctrl-I)" class="redactor_btn_italic" tabindex="-1"><span class="hide">Italic (Ctrl-I)</span></a></li>
          <li><a href="javascript:void(null);" title="Underline(Ctrl-U)" class="redactor_btn_underline" tabindex="-1"><span class="hide">Underline(Ctrl-U)</span></a></li>
          <li class="redactor_separator"></li>
          <li><a href="javascript:void(null);" title="• Unordered List (Ctrl-Shift-7)" class="redactor_btn_unorderedlist" tabindex="-1"><span class="hide">• Unordered List (Ctrl-Shift-7)</span></a></li>
          <li><a href="javascript:void(null);" title="1. Ordered List (Ctrl-Shift-8)" class="redactor_btn_orderedlist" tabindex="-1"><span class="hide">1. Ordered List (Ctrl-Shift-8)</span></a></li>
          <li class="redactor_separator"></li>
          <li><a href="javascript:void(null);" title="Font Color" class="redactor_btn_fontcolor" tabindex="-1"><span class="hide">Font Color</span></a></li>
          <li><a href="javascript:void(null);" title="Back Color" class="redactor_btn_backcolor" tabindex="-1"><span class="hide">Back Color</span></a></li>
          <li class="redactor_separator"></li>
          <li><a href="javascript:void(null);" title="Link" class="redactor_btn_link" tabindex="-1"><span class="hide">Link</span></a></li>
        </ul>
        <div rel="getPasteImage" contenteditable="true" style="width:50px;height:0px; overflow: hidden;"></div>
        <div class="redactor_editor" contenteditable="true" dir="ltr" style="height: 136px; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 13px;">
          <p><br></p>
        </div><textarea class=" required_redactor html_paragraph span12" cols="40" id="helpdesk_ticket_ticket_body_attributes_description_html" name="helpdesk_ticket[ticket_body_attributes][description_html]" rows="6"
          style="display: none;"></textarea>
      </div>
      <div class="single_file">
        <div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal">
          <div class="attachments-list-wrap">
            <div class="attachments-list-form" id="ticket-container">
              <div class="attachment_contents">
                <div id="ticket-attachments" class="attachments-wrap shared_attachment_list">
                </div>
              </div>
            </div>
            <div class="clearfix"></div>
            <div class="hidden_upload">
              <div class="add_attachment"><span>+</span> Attach a file</div>
              <input type="file" name="emptyfile" id="ticket_file" data-attach-id="ticket" namewhenfilled="helpdesk_ticket[attachments][][resource]" filecontainer="ticket-container" filelist="ticket-attachments" sendfocusto="ticket-body"
                max_size="20" max_attachment="" class="original_input">
            </div>
          </div>
          <!-- screenshot-->
          <!--screenshot end -->
        </div>
        <script id="file-list-template" type="text/x-jquery-tmpl"> <div class="item">
    <span class="{{if (!file_valid) }} alert-invalid{ {{/if}}">
      ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - 
    </span>
    <span> 
      {{if (file_valid) }}
        <a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a>
      {{else}}
      <div>
        <span class="alert-invalid-attach-text">
          Exceeds attachments size(Not Added)
        </span>
        </div>
      {{/if}}
    </span>
  </div>
</script>
        <script type="text/javascript">
          // Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element
          jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function() {
            jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({
              'background-color': 'inherit',
              'background-image': 'inherit',
              'color': 'inherit',
              'box-shadow': 'inherit'
            });
          });
          jQuery('li.portal-attach a.attach-link-wrap').bind('mouseover', function() {
            jQuery(this).removeAttr('style');
          }).bind('mousemove', function(event) {
            // Fix to move "Browse" button along with mouse pointer - fix for IE.
            p = jQuery(this).find('div').first();
            newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0));
            window.title = newLeft;
            p.css({
              left: newLeft,
              top: 0
            });
          })
        </script>
      </div>
    </div>
  </div>
  <!-- block ends here for fragment cache -->
  <input id="meta_user_agent" name="meta[user_agent]" type="hidden" value="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36">
  <input id="meta_seen_articles" name="meta[seen_articles]" type="hidden">
  <input id="meta_enterprise_enabled" name="meta[enterprise_enabled]" type="hidden" value="false"> <input id="meta_referrer" name="meta[referrer]" type="hidden" value="">
  <div class="form-actions">
    <input class="btn btn-primary" id="helpdesk_ticket_submit" name="commit" type="submit" value="Submit">
    <a href="/support/home" class="btn">Cancel</a>
  </div>
</form>

Text Content

CENTRAL LEARNING PARTNERSHIP TRUST

Welcome
Login  Sign up
Home Solutions


SUBMIT A TICKET

Email

Alternative Email

Contact Number

School
... Broadmeadow Special School Central Learning Partnership Trust Central Sixth
Coleridge Primary School Coppice School D'Eyncourt Primary School East Dene
Primary School Eastwood Village Primary School Heath Park School Kingfisher
School Moseley Park School Newbridge Short Stay Secondary School Riversides RSS
Riversides School Vale of Evesham School W'Ton Vocational Training Centre Web
Development Westcroft Special School Woden Primary School
Priority
Low Medium High Urgent
Does this issue affect all users at school?
... Yes No
Subject

What do you need help with?
... Apple OS Chromebook Laptop Computer OneDrive SharePoint Phone System Email
Groups Teams Groups Teams Assignments MS Teams MS Forms Office 365 Senso
ParentPay Email Issue Password Reset Antivirus/Malware CCTV Remote Desktop SIMS
Go 4 Schools Arbour Other Printer Wi-Fi Issue Projector Issue Smartboard IWB
Laptop/iPad Bookings
Classroom/Office

Asset Tag

Description
 * Bold (Ctrl-B)
 * Italic (Ctrl-I)
 * Underline(Ctrl-U)
 * 
 * • Unordered List (Ctrl-Shift-7)
 * 1. Ordered List (Ctrl-Shift-8)
 * 
 * Font Color
 * Back Color
 * 
 * Link






+ Attach a file
Cancel


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