livevox.com
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Submitted URL: http://www.livevox.com/
Effective URL: https://livevox.com/
Submission Tags: falconsandbox
Submission: On September 14 via api from US — Scanned from DE
Effective URL: https://livevox.com/
Submission Tags: falconsandbox
Submission: On September 14 via api from US — Scanned from DE
Form analysis 7 forms found in the DOM
GET https://livevox.com/
<form role="search" method="get" class="et-search-form" action="https://livevox.com/">
<input type="search" class="et-search-field" placeholder="Search …" value="" name="s" title="Search for:">
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<div class="legal-consent-container" data-reactid=".hbspt-forms-0.2.0">
<div class="hs-richtext" data-reactid=".hbspt-forms-0.2.0.2">
<p> By filling out this form you are agreeing to LiveVox's <a href="https://livevox.com/privacy-policy/" target="_blank">Privacy Policy</a> and <a href="https://livevox.com/terms-of-use/" target="_blank">Terms of Use</a>. </p>
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* The Four Clouds for Outbound Voice
* Manual
* Automated Dialing System
* Human Call Initiator®
* Preview-All
* Phone Dial Attempt Supervisor
* Inbound Voice
* ACD
* IVR
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* SpeechIQ®
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* Automated Scorecards
* Call Drivers and Dispositioning
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MAXIMIZE YOUR CONTACT CENTER'S PERFORMANCE
A POWERFUL, NEXT-GENERATION CONTACT CENTER PLATFORM
LiveVox seamlessly integrates Omnichannel Communications, CRM, AI, and Workforce
Optimization to create better agent and customer experiences.
Watch the Video
Ready for CCaaS 2.0?
A FORRESTER STUDY
THE TOTAL ECONOMIC IMPACT™ OF LIVEVOX’S CONTACT CENTER PLATFORM
A commissioned study conducted by Forrester Consulting shows a three-year 229%
ROI and payback in less than 6 months with LiveVox’s Contact Center Platform,
powered by a purpose-built CRM.
Download the Study
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a
commissioned study conducted by Forrester Consulting on behalf of LiveVox, July
2021
ON-DEMAND WEBINAR:
THE TOTAL ECONOMIC IMPACT OF LIVEVOX’S CONTACT CENTER PLATFORM
Guest speakers Art Schoeller and Nick Ferrif from Forrester join us to discuss
how contact centers are leveraging LiveVox’s integrated platform to achieve a
three-year 229% ROI and payback in less than 6 months.
Watch the Recording
Download Presentation
QUICK VIDEO
PRACTICAL AI PURPOSE-BUILT FOR CONTACT CENTERS
Easily leverage artificial intelligence and machine learning to enhance
self-service and create more meaningful customer interactions that are easy to
implement and optimize.
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THOUGHT LEADERSHIP PAPER:
TRANSFORM THE AGENT AND CUSTOMER EXPERIENCE USING CONTACT CENTER SOLUTIONS WITH
EMBEDDED CRM CAPABILITIES
Download the study conducted by Forrester Consulting to learn how a unified
contact center platform with embedded CRM capabilities can transform your agent
and customer experience.
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GARTNER® RESEARCH:
CRAFT A CHATBOT INITIATIVE BASED ON YOUR BUSINESS REQUIREMENTS AND SOLUTION
COMPLEXITY
Thinking about deploying chatbots in your contact center? Or perhaps you’re not
seeing the results you want from your AI strategy. Learn how to improve your
chatbot outcomes with this Gartner report.
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Gartner and Magic QuadrantTM are registered trademarks of Gartner, Inc. and/or
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permission. All rights reserved.
MAXIMIZE YOUR CONTACT CENTER'S PERFORMANCE
A POWERFUL, NEXT-GENERATION CONTACT CENTER PLATFORM
LiveVox seamlessly integrates Omnichannel Communications, CRM, AI, and Workforce
Optimization to create better agent and customer experiences.
Watch the Video
Ready for CCaaS 2.0?
A FORRESTER STUDY
THE TOTAL ECONOMIC IMPACT™ OF LIVEVOX’S CONTACT CENTER PLATFORM
A commissioned study conducted by Forrester Consulting shows a three-year 229%
ROI and payback in less than 6 months with LiveVox’s Contact Center Platform,
powered by a purpose-built CRM.
Download the Study
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a
commissioned study conducted by Forrester Consulting on behalf of LiveVox, July
2021
ON-DEMAND WEBINAR:
THE TOTAL ECONOMIC IMPACT OF LIVEVOX’S CONTACT CENTER PLATFORM
Guest speakers Art Schoeller and Nick Ferrif from Forrester join us to discuss
how contact centers are leveraging LiveVox’s integrated platform to achieve a
three-year 229% ROI and payback in less than 6 months.
Watch the Recording
Download Presentation
QUICK VIDEO
PRACTICAL AI PURPOSE-BUILT FOR CONTACT CENTERS
Easily leverage artificial intelligence and machine learning to enhance
self-service and create more meaningful customer interactions that are easy to
implement and optimize.
Watch the Video
Ready for CCaaS 2.0?
THOUGHT LEADERSHIP PAPER:
TRANSFORM THE AGENT AND CUSTOMER EXPERIENCE USING CONTACT CENTER SOLUTIONS WITH
EMBEDDED CRM CAPABILITIES
Download the study conducted by Forrester Consulting to learn how a unified
contact center platform with embedded CRM capabilities can transform your agent
and customer experience.
Download the Study
Ready for CCaaS 2.0?
GARTNER® RESEARCH:
CRAFT A CHATBOT INITIATIVE BASED ON YOUR BUSINESS REQUIREMENTS AND SOLUTION
COMPLEXITY
Thinking about deploying chatbots in your contact center? Or perhaps you’re not
seeing the results you want from your AI strategy. Learn how to improve your
chatbot outcomes with this Gartner report.
Download Now
Gartner and Magic QuadrantTM are registered trademarks of Gartner, Inc. and/or
its affiliates in the U.S. and internationally and is used herein with
permission. All rights reserved.
MAXIMIZE YOUR CONTACT CENTER'S PERFORMANCE
A POWERFUL, NEXT-GENERATION CONTACT CENTER PLATFORM
LiveVox seamlessly integrates Omnichannel Communications, CRM, AI, and Workforce
Optimization to create better agent and customer experiences.
Watch the Video
Ready for CCaaS 2.0?
A FORRESTER STUDY
THE TOTAL ECONOMIC IMPACT™ OF LIVEVOX’S CONTACT CENTER PLATFORM
A commissioned study conducted by Forrester Consulting shows a three-year 229%
ROI and payback in less than 6 months with LiveVox’s Contact Center Platform,
powered by a purpose-built CRM.
Download the Study
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a
commissioned study conducted by Forrester Consulting on behalf of LiveVox, July
2021
ON-DEMAND WEBINAR:
THE TOTAL ECONOMIC IMPACT OF LIVEVOX’S CONTACT CENTER PLATFORM
Guest speakers Art Schoeller and Nick Ferrif from Forrester join us to discuss
how contact centers are leveraging LiveVox’s integrated platform to achieve a
three-year 229% ROI and payback in less than 6 months.
Watch the Recording
Download Presentation
QUICK VIDEO
PRACTICAL AI PURPOSE-BUILT FOR CONTACT CENTERS
Easily leverage artificial intelligence and machine learning to enhance
self-service and create more meaningful customer interactions that are easy to
implement and optimize.
Watch the Video
Ready for CCaaS 2.0?
THOUGHT LEADERSHIP PAPER:
TRANSFORM THE AGENT AND CUSTOMER EXPERIENCE USING CONTACT CENTER SOLUTIONS WITH
EMBEDDED CRM CAPABILITIES
Download the study conducted by Forrester Consulting to learn how a unified
contact center platform with embedded CRM capabilities can transform your agent
and customer experience.
Download the Study
Ready for CCaaS 2.0?
GARTNER® RESEARCH:
CRAFT A CHATBOT INITIATIVE BASED ON YOUR BUSINESS REQUIREMENTS AND SOLUTION
COMPLEXITY
Thinking about deploying chatbots in your contact center? Or perhaps you’re not
seeing the results you want from your AI strategy. Learn how to improve your
chatbot outcomes with this Gartner report.
Download Now
Gartner and Magic QuadrantTM are registered trademarks of Gartner, Inc. and/or
its affiliates in the U.S. and internationally and is used herein with
permission. All rights reserved.
EXPLORE THESE VALUE-BASED BUNDLES DESIGNED TO IMPROVE THE CUSTOMER AND AGENT
EXPERIENCE BASED ON OUR WORK HELPING OTHER COMPANIES LIKE YOURS.
TWO-WAY MESSAGING
Turn messaging into successful two-way conversations.
Learn More
OUTBOUND CAMPAIGNS
Optimize outreach with compliance-focused omnichannel engagement.
Learn More
SPEECH ANALYTICS
Transform CX, quality assurance, and compliance management.
Learn More
INBOUND CONTACT CENTER
Elevate your customer service for the new and next.
Learn More
AI VIRTUAL AGENT
Improve CX and lower costs with practical, easy-to-use AI tools.
Learn More
TWO-WAY MESSAGING
Turn messaging into successful two-way conversations.
Learn More
OUTBOUND CAMPAIGNS
Optimize outreach with compliance-focused omnichannel engagement.
Learn More
SPEECH ANALYTICS
Transform CX, quality assurance, and compliance management.
Learn More
INBOUND CONTACT CENTER
Elevate your customer service for the new and next.
Learn More
AI VIRTUAL AGENT
Improve CX and lower costs with practical, easy-to-use AI tools.
Learn More
TWO-WAY MESSAGING
Turn messaging into successful two-way conversations.
Learn More
OUTBOUND CAMPAIGNS
Optimize outreach with compliance-focused omnichannel engagement.
Learn More
SPEECH ANALYTICS
Transform CX, quality assurance, and compliance management.
Learn More
INBOUND CONTACT CENTER
Elevate your customer service for the new and next.
Learn More
AI VIRTUAL AGENT
Improve CX and lower costs with practical, easy-to-use AI tools.
Learn More
A FORRESTER STUDY
THE TOTAL ECONOMIC IMPACT™ OF LIVEVOX’S CONTACT CENTER PLATFORM
A commissioned study conducted by Forrester Consulting shows a three-year 229%
ROI and payback in less than 6 months with LiveVox’s Contact Center Platform,
powered by a purpose-built CRM.
Download the Study
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a
commissioned study conducted by Forrester Consulting on behalf of LiveVox, July
2021
A SINGLE PANE OF GLASS
CUSTOMER SATISFACTION ENABLED BY AGENT SUCCESS
LiveVox delivers reliable, easy-to-use technology that helps enable your contact
center to maximize performance, while reducing risk. Watch our videos below to
get a better understanding of everything the LiveVox Platform has to offer your
business.
PRACTICAL AI
WATCH THE VIDEO
CLOUD IVR
WATCH THE VIDEO
TWO-WAY MESSAGING
WATCH THE VIDEO
INBOUND CONTACT CENTER
WATCH THE VIDEO
ABOUT LIVEVOX
WATCH THE VIDEO
PRACTICAL AI
WATCH THE VIDEO
CLOUD IVR
WATCH THE VIDEO
TWO-WAY MESSAGING
WATCH THE VIDEO
INBOUND CONTACT CENTER
WATCH THE VIDEO
ABOUT LIVEVOX
WATCH THE VIDEO
PRACTICAL AI
WATCH THE VIDEO
CLOUD IVR
WATCH THE VIDEO
TWO-WAY MESSAGING
WATCH THE VIDEO
Request a Demo
EXPLORE THE LIVEVOX PLATFORM
OMNICHANNEL COMMUNICATIONS
SEAMLESSLY UNIFY THE CUSTOMER EXPERIENCE WITH INTEGRATED CHANNELS
Close the cross-channel gap with a fully integrated omnichannel platform that
incorporates Voice, Email, SMS, Web Chat, and Chatbots.
Mitigate the risk of non-compliance for the communication tools your customers
demand whether your agents are initiating conversations or responding to
customers. Leverage unified customer profiles to create, facilitate, and manage
seamless digital engagement across the entire customer journey.
Explore Omnichannel
Get the Omnichannel Brochure
UNIFIED CRM
CREATE OPTIMAL AGENT & CUSTOMER EXPERIENCES AND GET POWERFUL OMNICHANNEL
INSIGHTS
Creating better customer experiences means having the right information to
personalize every interaction on every channel within your contact center.
Leverage your existing CRM investments to collect and connect all interaction
data into a unified customer profile that is always up-to-date and improve the
agent experience with intuitive workflows and configurable scripts. Optimize
conversations to delight customers, retain agents, and increase revenue.
Explore Unified CRM
Get the CRM Brochure
WORKFORCE OPTIMIZATION
DRIVE AGENT PRODUCTIVITY AND ORGANIZATIONAL UNDERSTANDING OF PERFORMANCE
LiveVox provides an environment for contact center leaders to continually and
easily monitor, evaluate, and improve performance and quality.
Record calls and agent screens so you can assess agent interactions for
productivity and adherence to compliance guidelines. Promote quality with 100%
auditing using speech analytics. Quickly and accurately enable agents to learn
and improve from best practices using e-learning capabilities. Make better
business decisions using data-driven insights.
Explore Workforce Optimization
Get the WFO Brochure
OUR CUSTOMERS
Our customers use LiveVox’s easy-to-use contact center platform to deliver
exceptional agent and customer experiences while reducing compliance risk.
“NOBODY TOUCHES OUR MEMBERS OR IMPACTS THE PROFITABILITY OF MY ORGANIZATION MORE
THAN LIVEVOX. IT’S LOW COST, HIGHLY EFFECTIVE, EASY TO USE, AND LETS ME FOCUS ON
TEACHING MY STAFF HOW TO RUN THE BUSINESS. SO MANY OF OUR MEMBERS ARE WORLD
TRAVELERS, AND NOW WE CAN REACH THEM WHEREVER THEY ARE.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“I CAN TELL YOU WITHOUT A DOUBT THAT OUR CONTACT RATES HAVE IMPROVED, OUR SALES
RATES HAVE IMPROVED, AND WE PROBABLY WOULDN’T HAVE SURVIVED 2020 WITHOUT
LIVEVOX.”
— Senior Director of Operations, Consumer Finance
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center
Platform
“PRIOR TO LIVEVOX, WE WERE USING SEVERAL DIFFERENT APPLICATIONS ACROSS VOICE,
EMAIL, AND SMS. WITH LIVEVOX, ALL OF OUR CHANNELS ARE ON A SINGLE PLATFORM,
PROVIDING OUR AGENTS WITH THE INSIGHT THEY NEEDED TO IMMEDIATELY IDENTIFY AND
SERVICE THE CUSTOMER, REGARDLESS OF THE CHANNEL.”
—Tom Nusspickel | COO, American First Finance
“LIVEVOX IS AN OMNICHANNEL SOLUTION THAT GIVES US A FULL VIEW OF EACH CUSTOMER’S
JOURNEY. WE CAN NOW BE EFFICIENT AND NIMBLE WHILE EMPOWERING AGENTS WITH THE
TOOLS AND DATA THEY NEED TO BE SUCCESSFUL.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center
Platform
“LIVEVOX WAS KEY IN HELPING US TO ADAPT NOT ONLY BY MAKING THE SHIFT TO WORK
FROM HOME EASY, BUT ALSO THE INCORPORATION OF NEW CHANNELS. THEIR ABILITY TO
PROVIDE FLEXIBILITY FOR US AS A BUSINESS ALLOWS US TO PASS THAT ON TO HOW WE
SERVICE PATIENTS.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader,
MedAssist
12345
SUCCESS STORIES
See how we delivered successfully for a number of our clients.
TWO-WAY SMS
EASTERN
Eastern, a BPO, lowered its cost of service, improved CX, and increased contact
rates by 79% with 2-Way SMS.
Read the Success Story
VOICE | QUALITY MANAGEMENT
ROYAL CARIBBEAN
Royal Caribbean leveraged SpeechIQ’s Call Driver reports to understand the
reason for every inbound customer call.
Read the Success Story
SMS | IVR
MEDASSIST
Healthcare service provider, MedAssist, used SMS and self-service to double
Medicaid enrollment screenings during the pandemic.
Read the Success Story
Read Our Success Stories
RESOURCE LIBRARY
Not sure what to do about your Agent Productivity? Need to know what the best
time to communicate with customers via SMS is? Don’t worry, we have every
resource you could ever possibly need to keep your company on top of their game.
BLOG
The Latest Trends And Thought Leadership For Contact Centers. Check out all the
insights and innovations happening in today’s modern contact center.
--------------------------------------------------------------------------------
View our Blog
SUCCESS STORIES
With 20+ years of providing best-in-class contact center software, we help our
customers achieve high levels of success.
--------------------------------------------------------------------------------
View our Success Stories
AGENT EXPERIENCE (AX)
Learn how an exceptional agent experience can drive improved customer
satisfaction, agent performance, and revenue.
--------------------------------------------------------------------------------
Download the Agent Experience eBook
CFPB RULES
LiveVox’s industry-leading solutions help you make CFPB compliance a top
priority. As the rules continue to evolve, it’s more important than ever to
ensure you’re adhering to the letter of the law.
--------------------------------------------------------------------------------
Learn more about CFPB Rules
RESEARCH STUDY
Download this study conducted by Forrester Consulting to learn how to achieve a
three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact
Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a
commissioned study conducted by Forrester Consulting on behalf of LiveVox, July
2021
--------------------------------------------------------------------------------
Download the Study
WHY LIVEVOX?
Learn why leading contact centers chose LiveVox as their provider for
Omnichannel, CRM, AI, and Workforce Optimization solutions.
FRICTIONLESS AGENT & CUSTOMER EXPERIENCES
Easily shift customer engagement between voice and digital channels while
unifying all interaction history, customer profile information, and controls
into a tailored agent desktop that improves effectiveness and speed.
Learn More
ONE UNIFIED PLATFORM
All LiveVox capabilities are accessed via a single, secure cloud-based platform,
allowing for a seamless experience for agents, supervisors, and decision-makers.
Learn More
COMPREHENSIVE RISK MITIGATION
LiveVox simplifies risk management with embedded compliance controls spanning
CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Learn More
EASY INTEGRATION
Supplement rather than replace your existing systems of record and CRMs using
our simplified API approach, so agents get up and running quickly.
Learn More
REDUCED TOTAL COST OF OWNERSHIP
Drive performance and stay on top of security requirements with a TCO model that
also avoids unnecessary technology, minimizes the need for costly professional
services, and offloads security costs.
Learn More
A PARTNERSHIP YOU CAN TRUST
LiveVox supports your unique business goals with a continuously evolving
platform, in-depth training, dedicated account managers, our Customer Care Team,
and Business Consulting sessions.
Learn More
CERTIFICATIONS
LIVEVOX IS PROUD TO BE BOTH PCI AND SOC 2 COMPLIANT.
SEE HOW IT WORKS
REQUEST A DEMO OF THE LIVEVOX PLATFORM
CUSTOMER SUPPORT
(888) 477-3448
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GENERAL INQUIRIES
(415) 671-6000
CONNECT WITH OUR TEAM TODAY IF YOU NEED:
* To implement a cloud solution that offers the latest capabilities, unlimited
capacity, and more flexibility
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customer experience
* Embedded consent management functionality and robust contact attempt controls
for the highest level of risk mitigation.
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PRODUCTS
* Overview
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* Inbound Voice
* Blended Omnichannel
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* Overview
* The Four Clouds for Outbound Voice
* Inbound Voice
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* CRM
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BUNDLED PRODUCTS
* Two-Way Messaging Bundle
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INDUSTRIES
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SOLUTIONS
* Get Started with Practical AI
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* Mitigate Omnichannel Risk
* Expand Self-Service Options
* Improve Customer Experience
* Get Started with Practical AI
* Meet the Demand for Digital
* Evolve to a Digital Buy Cycle
* Reduce Agent Turn Over
* Optimize At-Home Agents
* Mitigate Omnichannel Risk
* Expand Self-Service Options
* Improve Customer Experience
RESOURCES
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SEAMLESSLY UNIFY THE CUSTOMER EXPERIENCE WITH INTEGRATED CHANNELS
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CREATE OPTIMAL EXPERIENCES WITH LIVEVOX’S UNIFIED CRM
Unified customer conversations are just one of many ways LiveVox helps drive
personalized customer experiences. Dive deeper into all of LiveVox’s CRM
capabilities by downloading this brochure. Simply fill out the form below to get
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