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Submitted URL: http://ocp.ai/
Effective URL: https://ocp.ai/
Submission: On February 06 via manual from GE — Scanned from GE
Effective URL: https://ocp.ai/
Submission: On February 06 via manual from GE — Scanned from GE
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Start automating Request a demo EFFORTLESSLY IDENTIFY, AUTHENTICATE, AND SERVE YOUR CUSTOMERS ACROSS ANY CHANNEL THROUGH YOUR CONTACT CENTER PLATFORM USING PRE-BUILT SOLUTIONS WHAT ARE WE ACHIEVING? +96% Accuracy Understand context, intent, emotion and give the right answer at the right time. +90% Task Completion Resolve every inquiry, answer every question, complete every transaction. Let them hang up with a smile. 4.6% Word error rate Speech-to-text accuracy that beats every vendor and almost reaches human accuracy (4%). CONVERSATIONAL AI THAT MAKES THE HARD STUFF EASY UNDERSTAND CALLERS' QUESTIONS USING SIMPLE, “POINT AND CLICK” WIZARDS Natural Language Understanding is a breeze. We’ve done all the work, so you don’t have to! Customers speak naturally and are understood without a lot of technical skills required. Each step in the conversation can “go anywhere”... there’s never a “right” or “wrong” thing to say! VIRTUAL AGENT SKILLS PRE-BUILT TASKS, DOMAINS, AND INDUSTRY MODULES Go Conversational with a few clicks with a pre-built solution for your industry. Omilia offers pre-built industry-specific language models so you can leverage the vast training data of OCP® and get started asap. Financial Services * Bill Payment * User Authentication * Account Management * Loan Applications * Mortage Payments * Credit/debit Card Insurance * Account Management * Claims Processing * Quote Provider * Policyholder Queries * Broker management * Fraud detection Telecom * Account Management * Customer Support * Bill Payment * Feedback Collection * Plan information Travel * Reservation scheduling * Reservation cancellation * Loyalty Program * Travel Information * Special service requests * Flight payments/ reimbursements Utilities * Billing Inquiries * Technical Support * Subscription Upgrades * Account Management * Usage information Retail * Package tracking * Loyalty points management * Complain management * Store Location * Product Search * Ordering Healthcare * Appointment Scheduling * Symptom Assessment * Patient Data collection * Medication Management * Doctor finder * Billing-Registration Ecommerce * Product Finder * Checkout * Package Tracking * Store Location * Manage Complains * Billing & Invoice Processing UNLIMITED CHANNEL INTEGRATION OCP® can be integrated directly with your business, external applications or, devices. OCP® supports integrations with: TRACK, REVIEW, AND OPTIMIZE CALL SESSIONS TOTAL TRANSPARENCY BETWEEN ASR AND THE CALLER. Monitor the entire session between your customer and your virtual agent from all channels and get powerful search capabilities. DRAG AND DROP YOUR WAY TO AUTOMATION CREATE COMPLETE, FLUID, CONVERSATIONAL DIALOG APPLICATIONS IN A GRAPHICAL UI, AND ILLUSTRATE THE HAPPY PATH OF A FLOW. Never start from zero! Build on top of years of best practices. Deploy an app at any time for testing, and when happy, promote to production. GET ACTIONABLE INSIGHTS VISUALIZE THE BIG DATA GENERATED BY OCP® TO ANALYZE CUSTOMER CONVERSATIONS WITH THE VIRTUAL AGENT. OCP® comes with Real-time Conversational Insights & Contact Center Analytics that provide call quality monitoring and real-time business discovery on what customers are actually saying. IMPLEMENTING THE BEST OF BREED SECURITY AND PRIVACY CONTROLS Learn more PUT YOUR TRUST IN OMILIA CLOUD PLATFORM SPEED Go live within a few minutes. RELIABLE Trust Omilia to be there when you need us. SCALABLE Built to handle any amount of traffic. ROI Enjoy instant ROI. GLOBAL Understand your customers wherever they are. SECURE ISO 27001 Certified Information Security Management System. ORGANIZATIONS TRUSTING OMILIA’S TECHNOLOGY GET STARTED Transform your business, resolve your pain points. Let us help you build your company’s success! Request a demo Use your OCP® trial FIND US © 2023 Omilia Natural Language Solutions Ltd - All Rights Reserved Terms of Service Privacy Policy Cookies Policy