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Search Menu
 * Home
 * Our Agency
   
    * About Us
    * Newsroom
    * How A Child Support Case Works
    * Find a Local Office
    * Child Support Regulations
    * Current Child Support Policies
    * Reports
    * Strategic Plan

 * Services We Offer
   
    * Services We Offer
    * Apply for Child Support Services
    * Online Case Information
    * Establishing Legal Parentage
    * Changing A Child Support Amount
    * Debt Reduction Program
    * Military Specific Services

 * Quick Links
   
    * Frequently Asked Questions
    * Make a Payment
    * Online Application
    * Customer Connect
    * Guideline Calculator
    * Arrears Calculator
    * Find a Local Office

 * How To...
   
    * Get Case Info Online
    * Change A Child Support Amount
    * Estimate Child Support Payments
    * Make & Receive Payments
    * Release License & Passport Suspensions
    * Contact Customer Relations

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ONLINE CASE INFORMATION

Log in

PLEASE NOTE:

Customer Connect may be used to make a payment. However, to set up payments or
update payment information, please visit the State Disbursement Unit website 

Customer Connect

Customer Connect is California Child Support’s self-service platform, giving you
24-7 access to the information you need about your case. 

As of August 15th, you will need your Participant ID (PAR ID) to register or log
in. Your PAR ID can be found on most letters sent from California Child Support
Services to case participants, usually at the top of the page.

Our secure, self-service website allows you to contact your caseworker, receive
reminders and updates, see your payment history and other information, update
your contact information and change your log in credentials any time, from
anywhere.

You will also need to create a Personal Identification Number (PIN). Customer
Connect will take you through the process of obtaining a PIN when you register
for the first time.

The process is simple. For reference, you can download an instructional flyer
and the video below walks you through the process, giving you a look at how to
sign up for Customer Connect: 

 * English
   * Request accessible version 
 * Spanish
   * Request accessible version 

English 



Spanish 



 

You can also call the Customer Connect toll-free automated phone system and
access your account information 24 hours a day, seven days a week. It’s easy,
fast, and ready when you are.

Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free

 


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