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Submitted URL: https://norton.buysafe.com/shoppers/terms-and-conditions/?utm_source=expiration&utm_medium=email&utm_campaign=nsg-shopper-t...
Effective URL: https://norton.buysafe.com/for-shoppers/terms-conditions/?utm_source=expiration&utm_medium=email&utm_campaign=nsg-shopper-t...
Submission: On January 06 via api from US — Scanned from US

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Text Content

Norton Shopping Guarantee

 * For Shoppers Close For Shoppers Open For Shoppers
   
   
   HOW IT WORKS
   
   
   FAQS
   
   
   START A CLAIM
   
   
   
   Norton Shopping Guarantee with Package Protection by EasyPost protects your
   online orders against damage, theft, loss, and fraud.
   
   million
   guarantees
   0
   billion
   protected
   $ 0
 * For Merchants Close For Merchants Open For Merchants
   
   
   HOW IT WORKS
   
   
   CARBON NEUTRAL SHIPPING
   
   
   SHOPIFY SELLERS
   
   
   WOOCOMMERCE SELLERS
   
   
   FAQS
   
   
   
   Boost buyer confidence, increase conversion rates, and enhance the customer
   experience.
   
   Norton Shopping Guarantee with Package Protection by EasyPost builds trust
   with online shoppers at no cost to you.
   
   
   REQUEST A DEMO
   
   
   Submit
 * Resources Close Resources Open Resources
   
   
   ABOUT
   
   
   BLOG
   
   
   EBOOKS
   
   
   CUSTOMER STORIES
   
   
   CONTACT
   
   
   
   
   LATEST EBOOK
   
   
   THE ULTIMATE GUIDE TO INCREASING ECOMMERCE SALES DURING PEAK SEASON
   
   
   
   
   CUSTOMER STORY
   
   
   HOW JBL SAW A 20:1 ROI INCREASE WITH NORTON SHOPPING GUARANTEE IN LESS THAN
   30 DAYS
   
   
   REQUEST A DEMO
   
   
   Submit
 * Login

Start a Claim
Get a Demo
 * For Shoppers Close For Shoppers Open For Shoppers
   
   
   HOW IT WORKS
   
   
   FAQS
   
   
   START A CLAIM
   
   
   
   Norton Shopping Guarantee with Package Protection by EasyPost protects your
   online orders against damage, theft, loss, and fraud.
   
   million
   guarantees
   0
   billion
   protected
   $ 0
 * For Merchants Close For Merchants Open For Merchants
   
   
   HOW IT WORKS
   
   
   CARBON NEUTRAL SHIPPING
   
   
   SHOPIFY SELLERS
   
   
   WOOCOMMERCE SELLERS
   
   
   FAQS
   
   
   
   Boost buyer confidence, increase conversion rates, and enhance the customer
   experience.
   
   Norton Shopping Guarantee with Package Protection by EasyPost builds trust
   with online shoppers at no cost to you.
   
   
   REQUEST A DEMO
   
   
   Submit
 * Resources Close Resources Open Resources
   
   
   ABOUT
   
   
   BLOG
   
   
   EBOOKS
   
   
   CUSTOMER STORIES
   
   
   CONTACT
   
   
   
   
   LATEST EBOOK
   
   
   THE ULTIMATE GUIDE TO INCREASING ECOMMERCE SALES DURING PEAK SEASON
   
   
   
   
   CUSTOMER STORY
   
   
   HOW JBL SAW A 20:1 ROI INCREASE WITH NORTON SHOPPING GUARANTEE IN LESS THAN
   30 DAYS
   
   
   REQUEST A DEMO
   
   
   Submit
 * Login

Start a Claim
Get a Demo


SHOPPER TERMS & CONDITIONS


SHOPPER TERMS & CONDITIONS


EFFECTIVE DATE: AUGUST 19, 2024


WHAT DOES THE NORTON SHOPPING GUARANTEE SEAL MEAN?

BuySafe, Inc., in partnership with NortonLifeLock Inc. has created the Norton
Shopping Guarantee (NSG) program, powered by BuySafe (“Shopping Guarantee”). A
merchant that uses the Shopping Guarantee is certified to be reliable and stable
and enabled to provide the Shopping Guarantee program on their website. Wherever
you see the Norton Shopping Guarantee, you can feel confident that you’re
visiting one of the best merchants on the web and that your purchase will be
guaranteed.


WHO OPERATES THE NORTON SHOPPING GUARANTEE PROGRAM?

All operations of the Norton Shopping Guarantee, including sales, support and
claims, are performed by BuySafe, and references to “us,” “our” or “we” refer to
solely to BuySafe and its subsidiaries. Norton is a registered trademark of
NortonLifeLock Inc. and licensed to BuySafe.


WHAT IS A NORTON SHOPPING GUARANTEE?

Norton Shopping Guarantee Merchants have partnered with BuySafe to provide their
buyers with additional peace of mind on every purchase. When you buy from a
Norton Shopping Guarantee merchant, you receive – at no cost to you – a 30 day
Shopping Guarantee with your purchase that includes the following benefits:

 * $10,000 Identity Theft Protection. Comprehensive identity theft coverage with
   access to free professional remediation services for the next 30 days.
   Coverage applies for all online and offline identity theft, wherever it
   occurs, up to $10,000. Some restrictions apply.
 * $1,000 Purchase Guarantee. Full 3rd party guarantee of your purchase terms of
   sale, including product authenticity, up to $1,000. Some restrictions apply.
 * $100 Lowest Price Guarantee. If the same store’s published price drops, we’ll
   pay you the difference, up to $100. Some restrictions apply.

NOTE: Some benefits may not be available from all stores, and benefits maximum
coverage may vary. Refer to the store’s website and click on the Shopping
Guarantee Seal or check your guarantee confirmation to verify benefit details
and availability. To receive these benefits, your Shopping Guarantee must be
authentic and valid. When making a benefit claim, you and/or the merchant may be
required to provide more information in order to authenticate your Shopping
Guarantee. All benefit claims must be made within thirty (30) days of the date
of purchase in order to keep benefits, even if all the terms of sale are not yet
fulfilled. Once a valid claim is made, coverage applies until the claim is
resolved. There is no additional cost for these benefits. This is not a
subscription service, you will not be billed for this and there is nothing for
you to cancel. The benefit expires 30 days from the date of purchase.


HOW DO I ACTIVATE MY BENEFITS?

You will need to save the Shopping Guarantee number, displayed on the order
confirmation page of the merchant website immediately after your purchase. The
Guarantee number is also included in the Certificate of Guarantee email sent to
you following your purchase. Note, if you do not wish to receive the Certificate
of Guarantee email, you may opt-out. You will need to register with Norton
Shopping Guarantee before reporting a problem or claiming any of the benefits.

 * The Identity Theft Protection benefit is not activated automatically: You
   need to register within 30 days of your eligible purchase. Visit the Norton
   Shopping Guarantee Service Center to register.
 * The Purchase Guarantee is automatic. If you have a problem with your
   transaction within 30 days of your purchase, visit the Norton Shopping
   Guarantee Service Center to register and make a benefit claim.
 * For Lowest Price Guarantee benefit claims, if within 30 days of the date of
   your purchase you see the exact same product advertised on the same Shopping
   Guarantee merchant’s website at a lower published retail price, you will
   receive a refund for the difference. Note: Items with a Match Price as a
   result of specific promotions, bundling arrangements, or coupons are not
   eligible for the Lowest Price Guarantee. See our terms for the full
   eligibility conditions.


THE FOLLOWING TERMS APPLY TO THE SHOPPING GUARANTEE BENEFITS:

 


30 DAY IDENTITY THEFT PROTECTION

WHAT IS IDENTITY THEFT?

Identity theft is the theft of personal information, such as name, credit card
number, bank account, social security number, or other method of identification
which in turn is utilized for illegal activity. The most common illegal
activities that identity thieves use stolen information for are: redirecting or
opening a bank or credit card account, making unauthorized purchases, setting up
services, securing loans, entering into a contract or committing a crime. The
Norton Shopping Guarantee Identity Theft Protection Service provides you with
benefits that you may need to protect and/or restore your identity and good
name. The Norton Shopping Guarantee Identity Theft Protection Service will not
be applicable for activities such as email spam, mailing address spam, or misuse
of your personal information online (such as misrepresentation of your name,
likeness, profile, or other information).

30 DAY IDENTITY THEFT PROTECTION TERMS:

Each time you receive a Shopping Guarantee, when purchasing from a Norton
Shopping Guarantee merchant, you automatically receive complimentary Identity
Theft Protection benefits for 30 days. You can receive this additional benefit
only once in any 30 day period. If you received a Shopping Guarantee, you must
be a registered Shopping Guarantee user to be eligible for this benefit and your
Shopping Guarantee must be fully valid. The Identity Theft Protection terms and
benefits vary for US residents and non-US residents.


I. IDENTITY THEFT PROTECTION FOR US RESIDENTS

IDENTITY THEFT PROTECTION BENEFITS

The Norton Shopping Guarantee Identity Theft Protection benefits provide US
residents access to resources and assistance from dedicated ID theft specialists
who will help you to restore your name and credit as quickly as possible. These
benefits also provide US residents up to $10,000 financial reimbursement of
costs attributed to identity theft.

LIVE RESTORATION SERVICES

If you become a victim of identity theft, you are assigned a dedicated ID
Recovery Specialist who assists to restore your name and credit as quickly as
possible. Your ID Recovery Specialist:

 * Helps secure a 3-in-1 credit report from the three national credit
   repositories (Experian, Equifax and TransUnion), performs continuous credit
   monitoring until an “all clear” is obtained
 * Thoroughly manages the complex restoration process
 * Helps prepare needed documents on your behalf, including FTC affidavits and
   dispute letters
 * Acts on your behalf with creditors and relevant agencies
 * Sends fraud alert notifications to all three national credit repositories,
   the Social Security Administration, FTC, US Postal Service, affected credit
   card companies, financial institutions, and more!

You have two options with the dedicated identity restoration resources. Without
additional cost, you can select the option that is best for you. The Enhanced
Restoration Option requires that you sign a Limited Power of Attorney. If you
prefer not to provide a Limited Power of Attorney, you are still entitled to the
Basic Counseling Services that provide you with the information you will need to
take action independently.

$10,000 FINANCIAL REIMBURSEMENT

Reimbursement up to $10,000. Financial reimbursements are made with no
deductible. These expense reimbursement benefits provide for costs attributed to
identity fraud, embezzlement, theft, data breach and stolen identity event or
forgery, and cover expenses such as:

 * Attorney fees incurred for defending suits brought by merchants and their
   collection agencies
 * Removing criminal or civil judgments
 * Disputing information in a credit report
 * Lost base wages (limited within 12 months after discovery of an identity
   fraud)
 * Time off from work to handle the fraud, including wrongful incarceration
 * Loan re-application fees when identity theft causes original loan
   applications to be rejected
 * Notary and certified mailing charges for completing or delivering affidavits
   and related documents.

Financial Reimbursement is underwritten by American Bankers Insurance Company of
Florida, in Minnesota by American Security Insurance Company pursuant to an
identity fraud blanket or group policy issued to Consumer Assist Network
Association, Inc. American Bankers Insurance Company of Florida, American
Security Insurance Company and Consumer Assist Network Association, Inc. are all
Assurant Specialty Property companies.

HOW TO UTILIZE THE IDENTITY PROTECTION BENEFITS

IMPORTANT: If you suspect your identity or personal information has been
compromised, you must report it immediately to your local law enforcement agency
and all potentially affected financial organizations. During the 30 day
eligibility period, you can activate this benefit at any time by accessing the
Norton Shopping Guarantee Service Center (You will be required to create a
Norton Shopping Guarantee account to claim this benefit.)


II. IDENTITY THEFT PROTECTION FOR NON-US RESIDENTS

NORTON SHOPPING GUARANTEE IDENTITY THEFT PROTECTION SERVICE

The Norton Shopping Guarantee Identity Theft Protection Service provides non-US
residents access to resources and assistance from dedicated ID theft specialists
who will help you hire experts, lawyers, investigators, consultants, and other
professional services to help recover your identity and guide you through the
identity recovery process. In order for Norton Shopping Guarantee to provide
this service, professional identity restoration services must be commercially
available, and comply with laws and regulations, in your country of residence.

IDENTITY PROTECTION AND IDENTITY THEFT PREVENTION SERVICES

Norton Shopping Guarantee provides access to resources and services that help
online buyers protect, prevent, and restore their identity from theft.

 * Comprehensive educative and preventive measures resources to online buyers.
 * Dedicated identity protection assistance to answer your questions and
   concerns if you suspect your identity has been compromised or misused.
 * Personalized assistance to walk you through the various steps needed to
   contact the necessary government, financial, and non-financial organizations
   to check if your identity has
 * been compromised and, if appropriate, help you limit the consequences of
   identity misuse.

RESTORATION / RECOVERY SERVICES

Restoration, recovery or remediation services are handled by professionals that
help you throughout the identity recovery process and provide legal,
administrative and support services. This may include:

 * Investigators, case managers and other third-party business providers that
   help you restore your good name and identity, recover your financial losses
   due to a stolen identity event, act on your behalf with creditors and
   financial institutions, and help prepare needed documents on your behalf.
 * Lawyers and other third party legal professionals, to represent you or your
   legal representative in case of a stolen identity, including the defense of a
   suit brought against you, the removal of any civil judgment wrongfully
   entered against you, legal assistance at an audit or hearing conducted by a
   governmental agency, legal assistance in challenging the accuracy of your
   consumer credit report, and the defense of any criminal charges brought
   against you arising from the actions of a third party using your personal
   identity.

HOW TO UTILIZE THE IDENTITY PROTECTION BENEFITS

IMPORTANT: If you suspect your identity or personal information has been
compromised, you must report it immediately to your local law enforcement agency
and all potentially affected financial organizations. During the 30 day
eligibility period, you can activate this benefit at any time by accessing the
Norton Shopping Guarantee Service Center (You will be required to create a
Norton Shopping Guarantee account to claim this benefit.)


III. TO USE THE SERVICE

 * You must be the buyer of record of a valid Norton Shopping Guarantee issued
   during the last 30 days.
 * ID Theft protection and recovery services, resources and contact information
   are available from the Norton Shopping Guarantee Buyer Service Center. Simply
   follow the instructions to access our Identity Protection Resources Center.
 * We may, at our sole discretion, choose to hire professional identity
   restoration services to aid you in the recovery of your identity.
   Professional identity restoration services must be commercially available in
   and comply with all laws and regulations in your country of residence.
 * If you want to utilize Norton Shopping Guarantee’s remediation services, you
   must first make all reasonable efforts to mitigate any further problems:
   Notify your local law enforcement agency, alert your financial institutions,
   banks, credit card issuers, etc.
 * You must provide suitable documentation showing that you have already
   notified your local law enforcement agency, and that the agency has
   officially recorded your complaint.
 * We reserve the right to request any information, document and/or official
   records from you, local law enforcement agencies or financial institutions to
   verify that your identity has been compromised and that the Services
   requested are applicable.


IV. SERVICE CONDITIONS AND LIMITATIONS

 * We reserve the right to request any information, document and official
   records from you, local law enforcement agencies or financial institutions to
   determine if a professional identity restoration service is commercially
   available in your country of residence.
 * In the course of the Service provided, you must at all times provide all
   assistance and cooperation required in the investigation, determination and
   remediation services provided to you. Failure to provide assistance will
   result in forfeiture of your rights to use the Service provided.
 * Service will not be provided, or will stop, if you willingly participated in,
   or directed dishonest, criminal, malicious or fraudulent acts in relation
   with your claim.
 * Service will not be provided if you fail to provide appropriate
   documentation, official records or any other supporting materials that we
   deem required to provide the Service.
 * Total value of the Service provided has a lifetime limit of US $10,000. (Or
   the corresponding (exchange-rate adjusted) amount in the currency of the
   country where restoration services are performed).
 * We reserve the right to bill hours against the lifetime total value limit.
 * We reserve the right to refuse Service requests it deems inappropriate or
   excessive in order to restore your identity.
 * We reserve the right to select any identity restoration service providers it
   chooses to employ.
 * The Identity Theft Protection Service is limited to identity restoration and
   remediation services and excludes any other services you may require
   resulting from a stolen identity event.
 * The Identity Theft Protection Service provided by Norton Shopping Guarantee
   is NOT insurance of any kind and does NOT include financial reimbursement or
   indemnity payments for losses incurred by you in connection with your stolen
   identity.


V. NO LIABILITY

You understand and acknowledge that there are many variables impacting the
Service as described herein and that we provide no guarantee or representation
that the Service will achieve any desired result – e.g., identity protection,
identity theft prevention, and/or identity restoration and/or recovery. There is
a risk that the Service will not achieve the desired result, and by using the
Service, you agree to assume this risk. In no event shall we or our affiliates,
employees, agents, etc. be liable for any claims, losses, fines, penalties, or
damages whatsoever (including but not limited to punitive, special, direct,
indirect, exemplary or consequential damages, or loss of use, data or profits)
without regard to the form of any action, including but not limited to contract
and tort actions (including libel), arising out of or in connection with the use
of the Service as described herein.


PURCHASE GUARANTEE


PURCHASE GUARANTEE TERMS

The Purchase Guarantee ensures that if the merchant does not perform according
to its terms of sale, and you (the buyer) Report a Problem Transaction within 30
days from the date of purchase, and, after exhausting the Dispute Resolution
Process via Report a Problem Transaction (Available in your Norton Shopping
Guarantee Service Center), there is no resolution, then BuySafe or BuySafe Claim
Services, Inc., a wholly owned subsidiary of BuySafe, (“BCS”) will, in its
discretion, make a determination as to whether the terms of sale were fulfilled.
If the claim is resolved in your (the buyer’s) favor, BuySafe will reimburse you
(the customer) the amount of the direct loss, not to exceed $1,000. The
following terms apply to the $1,000 Purchase Guarantee:

 * The terms of sale, as stated on the merchant’s website, are guaranteed for
   the full value of your purchase (excluding shipping & handling and taxes) and
   up to a maximum of $1,000.
 * You must be the buyer in this transaction.
 * You must complete the Report a Problem Transaction form within 30 days of the
   close of your Shopping Guarantee transaction to initiate online dispute
   resolution. You may be asked to register in order to Report a Problem
   Transaction. The Purchase Guarantee is null and void for any problem
   transactions reported after 30 days from your date of purchase. All Reported
   Problems must be made in English.
 * Your acceptance of the item(s) purchased terminates the Purchase Guarantee,
   unless defect was not discoverable or known at the time of acceptance, but in
   no circumstances will the Purchase Guarantee extend beyond 30 days from the
   purchase date.
 * You have no rights under this Purchase Guarantee if:
   * The merchant who is party to your transaction, satisfies the terms of sale
     of your purchase;
   * The merchant who is party to your transaction, indemnifies and holds you
     harmless for an amount equal to or greater than the amount of the Purchase
     Guarantee, from all direct cost and damage incurred by reason of merchant’s
     failure to satisfy the terms of sale;
   * You have not met the terms of the transaction contract, including making
     full payment; or
   * Your purchase of the item must not violate any and all applicable governing
     laws and regulations.
 * The Purchase Guarantee will not respond, under any circumstances, for any
   damages related to any of the following:
   * Damages in excess of the purchase price (excluding shipping & handling and
     taxes);
   * Express, implied or statutory product warranties or product guarantees of
     any kind, including but not limited to implied warranties of
     merchantability, and fitness for a particular purpose;
   * Special, incidental or consequential damages including punitive damages;
     and
   * Diminution in value of the item.
 * Any litigation related to the Purchase Guarantee provided must be commenced
   within one year from the purchase date, except where the applicable period of
   limitation required by law is longer, then such period shall be the shortest
   allowable by law.

We reserve the right to require more information from you and/or the merchant to
authenticate and process your purchase guarantee claim.


LOWEST PRICE GUARANTEE


LOWEST PRICE GUARANTEE TERMS

WHAT IS THE LOWEST PRICE GUARANTEE?

If within 30 days of the date you purchase a product from a Shopping Guarantee
merchant, you see the exact same product advertised on the same merchant’s
website at a lower published retail price (“the Lower Price”), we will refund
you the difference. It’s that simple! Please check the eligibility rules and
conditions below before making a claim. NOTE: Items with a Lower Price through a
bundling arrangement, specific promotion, or coupon are not eligible for the
Lowest Price Guarantee. To get paid for the Lower Price difference, send your
Shopping Guarantee number, your order confirmation email and a proof of the
Lower Price advertised on the website, and we will send you a check for the
price difference (See more details for claim process below). Some terms and
conditions apply, see below.

ELIGIBILITY

Each time you purchase from a Shopping Guarantee merchant, you automatically
receive the Lowest Price Guarantee benefits for 30 days. You must keep your
guarantee number (displayed in the order confirmation page of the merchant
website immediately after your purchase and on the Shopping Guarantee
Certificate of Guarantee email typically sent shortly after your
purchase). NOTE: This benefit may not be available from all stores. Refer to the
store’s website and click on the Shopping Guarantee Seal or check your guarantee
confirmation to verify the Lowest Price Guarantee benefit details and
availability.

CLAIM

You can claim a Lowest Price Guarantee benefit at any time within 30 days of
your purchase, if the published retail price of the item you purchased has
dropped. For a claim to be valid, the Shopping Guarantee must be valid and you
must be a registered Shopping Guarantee user (Click here to register with Norton
Shopping Guarantee). A claim must include the following:

PROOF OF GUARANTEE:

Your Shopping Guarantee number and your email address used during the
transaction. The Shopping Guarantee number is provided to you on the order
confirmation page. You can also access a record of your guaranteed purchase when
you login to your Shopping Guarantee account (you will need to register first).

DETAILS ABOUT THE TRANSACTION:

Website where purchase was made, date of purchase, amount, description of your
purchase and item SKU (This information is typically included in the purchase
confirmation email you received from the merchant).

PROOF OF GUARANTEE:

We recommend you send us a screenshot and the URL of the same item you
purchased, showing the new price (We do not accept printed materials, or emails
as proof of lower price). All claims must be made by sending an email
to CustomerSupport@nortonshoppingguarantee.com. Our staff will verify your claim
within 2 working days. We reserve the right to contact you and the merchant in
order to get more information.


LOWEST PRICE GUARANTEE – TERMS AND CONDITIONS

 a. You (the buyer) must meet eligibility requirements: Each time you (the
    buyer) receives a Guarantee when purchasing from a Shopping Guarantee
    merchant, you automatically receive the Lowest Price Guarantee benefits for
    30 days (NOTE: This benefit may not be available from all stores. Refer to
    the store’s website and click on the Norton Shopping Guarantee Seal or check
    your guarantee confirmation to verify the Lowest Price Guarantee benefit
    details and availability). You must keep the guarantee number displayed in
    the order confirmation page of the merchant website. You can claim a Lowest
    Price Guarantee benefit at any time within 30 days of your purchase if the
    published retail price of the item you purchased has dropped. For a claim to
    be valid, the Shopping Guarantee must be valid and you must be a registered
    Shopping Guarantee user (Click here to register).
 b. You (the buyer) must make a claim following the instructions above in
    “CLAIM”. We will review such claim for completeness and legitimacy, and, if
    approved, will make payment directly to you.
 c. Lowest Price Guarantee, when included with the Shopping Guarantee you
    receive, is available only as follows:
    
    i.    For a claim greater than $5, up to $100 per transaction and up to a
          maximum of $200 per claimant in any twelve-month period;
    ii.   Only the purchaser of the original item, to whom the Shopping
          Guarantee certificate of guarantee was provided at the time of sale,
          may submit a claim;
    iii.  Claimant must register in order to submit a claim;
    iv.   The claim must be filed within 30 days of the original date of
          purchase;
    v.    The price reduction that is the subject of the claim must pertain to
          the same item SKU (including same color and size) being offered for
          sale on the same merchant’s website, on the same merchant terms and
          conditions;
    vi.   The Lowest Price Guarantee will not apply to any item purchased for
          which the Lower Price is part of a volume discount, a coupon, a
          bundling arrangement (eg: two-for-one), a customer rebate, an
          inventory liquidation, “Closeout Sale”, “going out of business”, “free
          offer”, “CyberMonday”, “Deal of the Day” promotion or other similar
          special promotional pricing mechanism is applied to the original
          purchase;
    vii.  Shipping, handling, taxes, surcharges, and any other similar fees will
          be excluded from determination of any claim;
    viii. No claims may arise from a currency fluctuation; all claims will be
          reviewed in US dollar terms as priced on the merchant website;
    ix.   The Lowest Price Guarantee will not apply to partial, incomplete or
          cancelled orders, or to any order that is otherwise disputed by either
          party;
    x.    Items not eligible for a Lowest Price Guarantee are: one-of-a kind
          items (including antiques, artwork, rare coins and furs); limited
          edition items; going-out-of-business sale items; services and
          additional costs (such as installation charges, warranties, shipping,
          or memberships); used, altered, rebuilt and refurbished items;
          custom-built items; land and buildings; negotiable instruments (such
          as promissory notes, stamps and travelers checks); items provided
          under a leasing arrangement, cash and its equivalent. Normally, items
          that do not have a standard SKU will not be eligible for Price
          Guarantee;
    xi.   For ticket purchases, such as sporting events, shows, concerts, etc.,
          the price reduction subject to claim must be for the same; date and
          time, show, venue, quantity of tickets and section. Seats must be in
          the same section and in the same row or lower;
    xii.  We will be the final arbiter of all claims under the Lowest Price
          Guarantee, and all claim determinations will be final.

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