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 * Our Sectors
   
   OUR SECTORS
   
   Click here or on the links to find out more about our sector-specific
   services.
   
   
   
   124 YEARS OF SECTOR-SPECIFIC EXPERIENCE AND INSIGHT
   
   We're on a mission to make your people and places the best they can be.
   
    * Aviation
    * Construction
    * Destinations
    * Data Centres
    * Distribution & Logistics
    * Education
    * Government
    * Healthcare
    * Hospitality
    * Industries
    * Media & Broadcasting
    * Rail
    * Retail
    * Transport
    * Venues
    * Workplace

 * Our Services
   
   OUR SERVICES
   
   Click here or on the links to find out more about our facilities services.
   
   
   
   BEST PRACTICE SERVICES FOR BEST CUSTOMER OUTCOMES
   
   We're on a mission to make your people and places the best they can be.
   
    * Facilities Management
    * Carbon & Energy Management
    * Car Parking Management
    * Catering
    * Cleaning
    * Front of House & Concierge
    * Hard Services
    * Landscaping
    * Passenger Services
    * Pest Control
    * Security
    * Waste & Recycling

 * Technology
 * ESG
   
   ESG
   
   Environmental, Social and Governance (ESG) targets and initiatives align to
   our vision and mission.
   
   
   
   DOING THE RIGHT THINGS IN THE RIGHT WAY - THE OCS WAY
   
   Our aim is to make a meaningful and lasting impact for people, planet and
   purpose.
   
    * Environmental
    * Social
    * Governance
    * ESG Impact Report 2023
    * QHSE
    * Code of Conduct
    * Policies Library
    * Modern Slavery Statement
    * Diversity, Equity and Inclusion
    * People into Work
    * Apprenticeships & Funded Learning
    * Living Wage Foundation

 * About Us
   
   ABOUT US
   
   Click here or on the links opposite to find out more about our ethos and
   approach.
   
   
   
   WE'RE A GLOBAL FACILITIES SERVICES BUSINESS
   
   Join our mission to make people and places the best they can be
   
    * Vision & Mission
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 * Our Sectors
   
   OUR SECTORS
   
   Our Sectors
    * Aviation
    * Construction
    * Destinations
    * Data Centres
    * Distribution & Logistics
    * Education
    * Government
    * Healthcare
    * Hospitality
    * Industries
    * Media & Broadcasting
    * Rail
    * Retail
    * Transport
    * Venues
    * Workplace
   
   Contact Us
   
 * Our Services
   
   OUR SERVICES
   
   Our Services
    * Facilities Management
    * Carbon & Energy Management
    * Car Parking Management
    * Catering
    * Cleaning
    * Front of House & Concierge
    * Hard Services
    * Landscaping
    * Passenger Services
    * Pest Control
    * Security
    * Waste & Recycling
   
   Contact Us
   
 * Technology
 * ESG
   
   ESG
   
   ESG
    * Environmental
    * Social
    * Governance
    * ESG Impact Report 2023
    * QHSE
    * Code of Conduct
    * Policies Library
    * Modern Slavery Statement
    * Diversity, Equity and Inclusion
    * People into Work
    * Apprenticeships & Funded Learning
    * Living Wage Foundation
   
   Contact Us
   
 * About Us
   
   ABOUT US
   
   About Us
    * Vision & Mission
    * History & Heritage
    * Our Colleagues
    * Leadership Team
    * TRUE Values
    * Our Brands
    * Awards & Recognition
    * Accreditations & Certification
    * Careers
    * OCS Foundation
    * Global Locations
    * OCS A-Z of Spaces and Places
   
   Contact Us
   
 * News & Insights

Our Locations Contact Us




PRIVACY NOTICE


PURPOSE AND SCOPE

We value the privacy of those who provide personal information to us.

This Privacy Notice describes:

 * What personal information we collect about our visitors and third parties
 * How we use and otherwise process that information
 * The basis upon which we process it
 * With whom it is shared
 * How it is stored

This Notice applies to all visitors and third parties (“you” and “your”), of OCS
Group International Limited, company number [02946849], a limited company
registered at New Century House, The Havens, Ipswich IP3 9SJ (“OCS”, “we”,
“our”); data protection registration number Z9911825, and any members of our
groups including any subsidiaries as defined by section 1159 of the Companies
Act 2006


COMPLIANCE AND ACCOUNTABILITY

This Privacy Notice may be amended from time to time. Any changes we make to
this Privacy Notice in the future will be made available where appropriate.
Please check back frequently to see any updates or changes to notice content.


INFORMATION COLLECTION

We may collect and use any of the following information about you and we refer
to this as “personal information” throughout this notice:


YOUR PERSONAL DETAILS:

 * Your full name (including first name. maiden name and surname)
 * Proof of identification and address (to include passport details where
   applicable)
 * Job title
 * Vehicle license details


YOUR EMPLOYMENT DETAILS:

 * Name of employer
 * Address of employer
 * Contact number of employer


PHYSICAL SECURITY RECORDS:

 * CCTV footage: images of individuals identifiable from the apron of OCS
   properties
 * Biometric data: (fingerprints) for use with clock-in terminals on some sites
 * Photographs: images will be used on access cards for identification purposes


SOURCES OF PERSONAL INFORMATION

In most cases, we seek to obtain information directly from an individual;
however, we may also receive some of this personal information from third
parties, such as recruitment agencies, DVLA your employer, and public agencies.


SPECIAL CATEGORIES OF PERSONAL DATA

Some of the personal information that you may provide to us about you may
contain special category data. We will only process special category data where
we have an additional lawful basis for processing.


USE OF YOUR PERSONAL INFORMATION

We may collect, use, and store your personal information for the following
reasons:

 * To register you as a visitor to site
 * To issue you a visitor identity access card
 * Monitoring electronic communication and internet usage for the purpose of
   ensuring that our policies are being complied with and for legitimate
   business purposes
 * Health and safety management for our staff and facilities
 * Ensuring adequate insurance coverage for our business
 * Compliance with any procedures, laws and regulations which apply to us
 * Establishing, excising or defending our legal rights
 * Otherwise, for the lawful operation of our business to include business
   management and planning, auditing ad accounting


LEGAL BASES FOR PERSONAL INFORMATION USE

We need to have a legal basis for using your personal information for the
processing set out in this privacy notice as set out below:

 * Processing is necessary in order to comply with legal obligations which apply
   to us (e.g. our obligations under health and safety legislation or under
   statutory codes of practice)


DISCLOSURE OF PERSONAL INFORMATION TO GROUP COMPANIES

Your business contact information will be made available to OCS employees,
temporary staff, workers and contractors, and with customers, agencies and
suppliers in the course of providing our services. This information includes
your name, position, workplace telephone numbers, work addresses and email
addresses.

Your personal information may be shared with any company this is a member of our
group, where we have a lawful basis upon which to do so for example internal
administrative purposes, corporate strategy, auditing and monitoring and
research & development.

We may also share your personal information with our group companies where they
provide products and services to us, such as information technology systems,
human resources services and employee monitoring.

Access to your personal information is limited to those employees who need to
know and may include HR, the Helpdesk, Insurance, IT, Finance and Payroll.


DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may share your personal information with the following categories of third
parties:

 * Companies that provide products and services to us, such as:
 * Insurance Companies
 * Information technology systems suppliers and support, including email
   archiving, telecommunication suppliers, back-up and disaster recovery and
   cyber security services; psychometric testing providers and other outsourcing
   providers, such as off-site storage providers and cloud services providers
 * Other parties such as legal and regulatory authorities, accountants,
   auditors, lawyers and other outside professional advisors

We will also disclose your personal information to third parties:

 * Where it is in our legitimate interests to do so to run, grow and develop our
   business, for example:
   * If we sell or buy any business or assets, we may disclose your personal
     information to the prospective seller or buyer of such business of assets
   * If OCS or substantially all of its assets are acquired by a third party, in
     which case personal information held by OCS will be one of the transferred
     assets
 * If we are under a duty to disclose or share your personal information in
   order to comply with any legal obligation, any lawful request from government
   or law enforcement officials and as may be required to meet national security
   or law enforcement requirements or prevent illegal activity
 * To enforce contractual obligations, to respond to any claims, to protect our
   rights or the rights of a third party, to protect the safety of any person or
   to prevent any illegal activity, or
 * To protect the rights, property or safety of OCS, our employees, workers and
   contractor, customers, suppliers or other persons


TRANSFERS OF INFORMATION OUTSIDE THE EEA

global company and may transfer the personal data we collect about you to
countries outside the EEA so long as there is a lawful basis for doing so or we
have your consent. In certain circumstances we may seek your explicit consent to
send your personal data outside of the EEA. Before sending your personal data to
countries outside of the EEA we will ensure that adequate data protection
provisions are in place, the processor has provided appropriate safeguards to
ensure enforceable rights and legal remedies or other specified conditions are
met under data protection law. When doing so we will inform you in clear terms
of the data protection framework in place in the relevant countries in order to
enable you to make an informed decision.


RESTRICTION ON USE OF PERSONAL INFORMATION BY RECIPIENTS

Any third parties with whom we share your personal information are limited (by
law and by contract) in their ability to use your personal information for the
specific purposes identified by us. We will always ensure that any third parties
with whom we share your personal information are subject to privacy and security
obligations consistent with this privacy notice and applicable laws.


SECURITY

OCS is committed to protecting personal information from loss, misuse,
disclosure, alteration, unavailability, unauthorised access and destruction and
takes all reasonable precautions to safeguard the confidentiality of personal
information, including through use of appropriate organisational and technical
measures.

Organisational measures include physical access controls to our premises, staff
training and locking physical files in filing cabinets.

Technical measures include the use of encryption, passwords for access to our
systems and use of anti-virus software.

In the course of provision of your personal data to us, your personal
information may be transferred over the internet. Although we make every effort
to protect the personal information which you provide to us, we cannot guarantee
the security of your personal information transmitted to us over the internet
and any such transmission is therefore at your own risk.


YOUR RIGHTS

You have certain rights in relation to your personal information under data
protection legislation. If you would like further information in relation to
these or would like to exercise any of them, please contact
DataProtection@ocs.com. You have the right to request that we:

 * Provide access to any personal information which we hold about you
 * Update any of your personal information which is out of date or incorrect
 * Restrict the way that we process your personal information
 * Provide your personal information to a third-party provider of services
 * Provide you with a copy of any personal information which we hold about you;
   or
 * Consider any valid objections which you have to our use of your personal
   information


RETENTION OF PERSONAL INFORMATION

We keep your personal information for no longer than necessary for the purposes
for which the personal information is used or otherwise processed. The length of
time we retain personal information depends on the purposes for which we collect
and use it and/or as required to comply with applicable laws. In all cases, we
will only retain data as required to support legitimate business purposes.


THIRD PARTY WEBSITES

You may, from time to time, access links to other websites operated by third
parties (e.g. training providers, industry news sources, sales portal,
insurance, pensions, well-being, bulletins etc.). Please note that this Privacy
policy only applies to the personal information that we collect from or about
you and we cannot be responsible for personal information collected and stored
by third parties. Third-party websites have their own terms and conditions and
privacy policies, and you should read these carefully before you submit any
personal information on these websites. We do not endorse or otherwise accept
any responsibility or liability for the content of such third-party websites or
third-party terms and conditions or policies.


FURTHER QUESTIONS OR MAKING A COMPLAINT

If you have any queries or complaints about our collection, use or storage of
your personal information, or if you wish to exercise any of your rights in
relation to your personal information, in the first instance, contact your Line
Manager. Thereafter, please contact our Data Protection Team – email
DataProtection@ocs.com – or write to New Century House, The Havens, Ipswich IP3
9SJ. We will investigate and attempt to resolve any such complaint or dispute
regarding the use or disclosure of your personal information. You may also make
a complaint to the Information Commissioner’s Office (ICO) Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF on 0303 123 113

Sara Taylor – Data Protection Officer
dataprotection@ocs.com

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device and the processing of information obtained via those cookies (including
about your preferences, device and online activity) by us and our commercial
partners to enhance site navigation, personalise ads, analyze site usage, and
assist in our marketing efforts. More information can be found in our Cookies
and Privacy Policy. You can amend your cookie settings to reject non-essential
cookies by clicking Cookie Settings.

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Making people and places the best they can be.
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Services Services
Services

Facilities Management Carbon & Energy Cleaning Hard Services Pest Control
Security Waste & Recycling
Catering Car Parking Management Front of House Landscaping Passenger Services
Specialist Window Cleaning

Sectors Sectors

 * Aviation
 * Construction
 * Data Centres
 * Distribution & Logistics
 * Education
 * Government
 * Healthcare
 * Hospitality
 * Industries
 * Media & Broadcasting
 * Rail
 * Retail
 * Transport
 * Venues
 * Workplace

 * Aviation
 * Construction
 * Data Centres
 * Distribution & Logistics
 * Education
 * Government

 * Healthcare
 * Hospitality
 * Industries
 * Media & Broadcasting
 * Rail
 * Retail
 * Transport
 * Venues
 * Workplace

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Company Company

 * Careers
 * QHSE
 * Code of Conduct
 * ESG
 * OCS Introduction
 * Leadership Team
 * History & Heritage
 * Annual Accounts

© 2024 OCS Group Holdings Ltd. All rights reserved.
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