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https://www.consumerfinance.gov/data-research/consumer-complaints/search/
Submission: On May 09 via manual from US — Scanned from DE
Submission: On May 09 via manual from US — Scanned from DE
Form analysis 2 forms found in the DOM
GET https://search.consumerfinance.gov/search
<form class="m-global-search_content-form" action="https://search.consumerfinance.gov/search" method="get">
<input type="hidden" name="utf8" value="✓">
<input type="hidden" id="affiliate" name="affiliate" value="cfpb">
<div class="o-form__input-w-btn">
<div class="o-form__input-w-btn_input-container">
<div class="m-btn-inside-input
input-contains-label">
<label for="m-global-search_query" class="input-contains-label_before
input-contains-label_before__search">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 15 19" class="cf-icon-svg">
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</svg>
<span class="u-visually-hidden">Search</span>
</label>
<input id="m-global-search_query" name="query" type="text" title="Search the CFPB" class="a-text-input" value="" placeholder="Search the CFPB">
<label for="m-global-search_query" class="input-contains-label_after input-contains-label_after__clear u-hidden">
<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 19" class="cf-icon-svg">
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</svg>
<span class="u-visually-hidden">Clear search</span>
</label>
</div>
</div>
<div class="o-form__input-w-btn_btn-container">
<button class="a-btn">Search</button>
</div>
</div>
<div class="m-global-search_content-suggestions">
<p class="h5">Suggested search terms:</p>
<ul class="m-list m-list__horizontal">
<li class="m-list_item">
<a class="m-list_link" rel="nofollow" href="https://search.consumerfinance.gov/search?utf8=✓&affiliate=cfpb&query=regulations">
Regulations
</a>
</li>
<li class="m-list_item">
<a class="m-list_link" rel="nofollow" href="https://search.consumerfinance.gov/search?utf8=✓&affiliate=cfpb&query=compliance+guides">
Compliance guides
</a>
</li>
<li class="m-list_item">
<a class="m-list_link" rel="nofollow" href="https://search.consumerfinance.gov/search?utf8=✓&affiliate=cfpb&query=mortgage">
Mortgage
</a>
</li>
<li class="m-list_item">
<a class="m-list_link" rel="nofollow" href="https://search.consumerfinance.gov/search?utf8=✓&affiliate=cfpb&query=college+loans">
College loans
</a>
</li>
</ul>
</div>
</form><form action="">
<h3 class="h4">Search within</h3>
<div class="layout-row">
<div class="cf-select flex-fixed"><select aria-label="Choose which field will be searched" id="searchField">
<optgroup label="Search Within">
<option value="all">All data</option>
<option value="company">Company name</option>
<option value="complaint_what_happened">Narratives</option>
</optgroup>
</select></div>
<div class="flex-all typeahead-portal">
<section class="typeahead ">
<div class="m-btn-inside-input input-contains-label">
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</svg></div><label class="u-visually-hidden" for="searchText">Enter the term you want to search for</label><input type="text" autocomplete="off" class="a-text-input" id="searchText" placeholder="Enter your search term(s)" value="">
</div>
</section>
</div><button type="submit" class="a-btn flex-fixed">Search</button><a class="u-visually-hidden" href="#search-summary">Skip to Results</a>
<div class="advanced-container flex-fixed"><button class="a-btn a-btn__link">Show advanced search tips</button></div>
</div>
</form>Text Content
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(855) 411-2372
CONSUMER COMPLAINT DATABASE
* Things to know before you use this database
* How we use complaint data
* Technical documentation
SEARCH COMPLAINT DATA (LAST UPDATED: 5/9/2022)
SEARCH WITHIN
All dataCompany nameNarratives
Enter the term you want to search for
SearchSkip to Results
Show advanced search tips
FILTER RESULTS BY...
DATE CFPB RECEIVED THE COMPLAINT
Hide
* From
Clear
* Through
Clear
--------------------------------------------------------------------------------
PRODUCT / SUB-PRODUCT
Hide
The type of product and sub-product the consumer identified in the complaint
Credit reporting, credit repair services, or other personal consumer
reportsCredit reporting, credit repair services, or other personal consumer
reports864,742
Debt collectionDebt collection176,506
Credit card or prepaid cardCredit card or prepaid card95,061
Checking or savings accountChecking or savings account80,015
MortgageMortgage74,522
+ Show 4 more
--------------------------------------------------------------------------------
ISSUE / SUB-ISSUE
Hide
The type of issue and sub-issue the consumer identified in the complaint
Start typing to begin listing issues
Incorrect information on your reportIncorrect information on your report503,976
Problem with a credit reporting company's investigation into an existing
problemProblem with a credit reporting company's investigation into an existing
problem252,400
Improper use of your reportImproper use of your report95,400
Attempts to collect debt not owedAttempts to collect debt not owed93,552
Managing an accountManaging an account50,359
+ Show 76 more
--------------------------------------------------------------------------------
STATE
Hide
The state in the mailing address provided by the consumer
Start typing to begin listing US states
--------------------------------------------------------------------------------
ZIP CODE
Hide
The mailing ZIP code provided by the consumer
Start typing to begin listing zip codes
--------------------------------------------------------------------------------
COMPANY NAME
Hide
The complaint is about this company.
Start typing to begin listing companies
--------------------------------------------------------------------------------
DID COMPANY PROVIDE A TIMELY RESPONSE?
Show
Whether the company gave a timely response
--------------------------------------------------------------------------------
COMPANY RESPONSE TO CONSUMER
Show
This is how the company responded. For example, 'Closed with explanation'.
--------------------------------------------------------------------------------
COMPANY PUBLIC RESPONSE
Show
The company's optional public-facing response to a consumer's complaint.
Companies can choose to select a response from a pre-set list of options that
will be posted on the public database.
--------------------------------------------------------------------------------
THE DATE THE CFPB SENT THE COMPLAINT TO THE COMPANY
Hide
* From
* Through
--------------------------------------------------------------------------------
CONSUMER CONSENT PROVIDED?
Show
Whether a consumer opted in to publish their complaint narrative
--------------------------------------------------------------------------------
ONLY SHOW COMPLAINTS WITH NARRATIVES?
Yes
--------------------------------------------------------------------------------
HOW DID THE CONSUMER SUBMIT THE COMPLAINT TO THE CFPB?
Show
--------------------------------------------------------------------------------
TAGS
Show
Data that supports easier searching and sorting of complaints submitted by or on
behalf of consumers
SHOWING 1,369,872 MATCHES OUT OF 2,657,859 TOTAL COMPLAINTS
EXPORT DATAPRINT
TrendsListMap
Close Filters
Aggregate complaints by
Aggregate by
OverviewCompanyProduct
Choose the Date interval
Date interval
DayWeekMonthQuarterYear
Date range (Click to modify range)
3m6m1y3yAll
COMPLAINTS BY DATE RECEIVED BY THE CFPB
A time series graph of complaints for the selected date range. Hover on the
chart to see the count for each date interval. Your filter selections will
update what you see on the graph.
Complaints
JulOctJanAprJulOctJanAprJulOctJanApr202020212022010,00020,00030,00040,00050,00060,00070,000
Date received by the CFPB
Note: Data from incomplete time intervals are not shown
PRODUCT BY HIGHEST COMPLAINT VOLUME 5/9/2019 TO 5/9/2022
Product the consumer identified in the complaint. Click on a product to expand
sub-products
864,742 176,506 95,061 80,015 74,522 Total
complaints1,369,8720200,000400,000600,000800,0001,000,0001,200,000Credit
reporting, credit repairservices, or other personal ...Debt collectionCredit
card or prepaid cardChecking or savings accountMortgage
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