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URL: https://www.tokeet.com/community/?utm_campaign=Rategenie+insights%3A+Airbnb+native+connection&utm_content=Rategenie+ins...
Submission: On May 19 via manual from MX — Scanned from DE

Form analysis 1 forms found in the DOM

GET

<form id="search-form" role="search" method="GET">
  <div class="form-group">
    <input autocomplete="off" type="text" class="search-input form-control" placeholder="Suche" name="query" value="">
    <button type="submit" class="btn btn-search btn-default">
      <i class="fa fa-search"></i>
    </button>
  </div>
</form>

Text Content

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WELCOME TO THE TOKEET COMMUNITY

Find answers, support, and inspiration from other Tokeet users

MEMBERS
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TOPICS
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POSTS
514


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ANNOUNCEMENTS

New releases, version updates, and news related to Tokeet products.

Themen
33
Beiträge
61

6. Apr. 2022, 05:34

We are happy to release our new Copy rules feature for Rategenie. Using that
feature users will be able to copy rules from one strategy to another strategy,
without creating new rules each time for different strategies. Fore more detail,
please click the below link.
https://rategenie.io/help/strategies/copy-rule-feature


UPDATES & CHANGES

Changelog for all Tokeet products.

Themen
41
Beiträge
51

vor 9 Tagen

We have made some updates to the application to improve functionality and UI/UX
along with fixing bugs. Below is a quick overview of these updates Updated: We
have provided Project Managers facility to securely share files with guests.
Updated: Added navigation to Availability Filter on Multi Calendar. Now we will
redirect you to selected dates Updated: Added a banner in these modules i.e.
Rates, Multi Calendar, Planning Calendar, and Channels for Read-Only users You
don’t have access to change anything on this account Updated: We have added the
help icon on the in-app integrations page for different integrations Updated: We
have updated the integrations page with missing integrations Updated: We have
provided the ability to restrict Read-Only users to certain rentals Updated:
Added Logout option in secure file sharing application Updated: We have provided
Project Managers facility to remove invoice logos Fixed: We have provided users
with the facility to add line breaks in the Notes section of the Invoice
Template Fixed: We have fixed an error with pagination Fixed: We have fixed an
issue with search on the Booking Formula overlay Fixed: We have fixed an issue
with invoices where Display Name was displaying instead of Rental Name Fixed: We
have restricted Read-only users to access the channel connections page Fixed: We
have fixed an issue with Stripe activity log search Fixed: We have fixed an
issue with the Activity Feed on Dashboard where some of the bookings in the
activity feed have the guest names before the listing name, and other bookings
only have the listing name Fixed: We have fixed an issue where attachments are
not displayed correctly in message templates


TECHNICAL HELP

Bug reporting, usage help, integration & technical issues.

Themen
66
Beiträge
209

vor 2 Tagen

Hi Tan. We'll be happy to take a look at this for you. As this will require the
sharing of account information, please either log into your account and message
us from Live Chat, or you can send us an email at support@tokeet.com. We look
forward to hearing from you.


VR MANAGERS

Discuss vacation rental tips, management, industry news, and anything in between
with fellow VRMs.

Themen
3
Beiträge
17

L 31. März 2020, 07:14

@Glenn said in The COVID-19 virus: How is everyone meeting the challenge?:
@Leigh-Rees Leigh, I understand your concerns and will discuss them with Kwesi
on Monday. At this point I'll just ask you to understand that we know there's
going to be financial impact across the industry that includes us, and we're
doing what we feel we can support at this time. If you want to send any
information I can verify about what other PMS platforms are doing for existing
customers I'm interested. As far as I know, everything being offered as free or
discounted is for new customers only and only for a short time. I understand why
they'd do that. I don't expect we will. Glenn, This is my point. Surely you
should already know who is offering what in the market place. As a company you
should be researching the competitive market place. I'm not going to mention
your direct competitors products here as this could mean Tokeet could loose
subscribers. However, they are actively targeting the tokeet community through
direct phone calls, emails, facebook ads and on other social media platforms.
You still need to look into the support staff you have, they are unhelpful, rude
and unwilling to offer support. We mostly get one word answers to our questions
like "no, not possible". Instead of being proactive and offering suggestions we
get brick walled or incorrect responses. What people are asking for is a
discount whilst the travel industry is impacted by COVID-19. Instead of giving
free subscriptions to Italy you should have just offered a discount across the
board. Offering an unfair advantage to Italy is what is angering your users in
other countries. You say everybody is effected by COVID-19 but your actions give
out a different message, that you only care about Italy. Obviously you can't
take away what you've given to Italy however people would respect Tokeet more if
you offered a discount to their countries. I'm sure your investors would
understand given the seriousness of the COVID-19 pandemic. 50% off would be a
fair option until this is all over. With regards to what's coming soon, at
present people are not interested in new features, they simply want to minimise
their costs until this is all over. You need to stop the whole "you'll love what
is coming" routine as people have been waiting too long for features and now
it's angering them. If you listen to the suggestions by your users (they are
mostly unanimous) you can change the collective sentiment of your users from
"can't wait to leave" to "brand loyal happy customers" Tokeet has carved out
it's own market segment, Yet you seem to be doing everything you can to leave
this market and enter the premium market occupied by guesty and rentals united.
Why leave a market that you are already dominating, it makes no sense.


IMPROVEMENTS & FEATURE REQUESTS

Need an integration? Want to suggest a change? Put it down here and you'll be
heard loud and clear.

Themen
57
Beiträge
170

9. Juli 2021, 06:31

@Leonardo-Martinez said in API link with Home Away: @Duane Hi Duane. Any update
on the HomeAway API? Hi Leonardo. We have been given a timeline of Fall by
Homeaway. That is the latest information available at this moment. We would like
to move faster, but we must work with their schedule. Please let us know if you
have any further questions. We're happy to help.


BLOGS & CASE STUDIES

Create a case study to share your company's progress, or write about a VR
subject of your expertise for the world to see!

Themen
3
Beiträge
6

23. Mai 2021, 16:24

@Infinity-Apartments said in Italy 6 months free fees for CoVid: @Duane can I
ask why this wasn't offered to the UK business Hi. This offer was made in direct
response to the dire situation that was facing the Italian economy at the time.
That was the only country that received such an offer. They got hit hardest and
earliest. Other countries suffered later, and we assisted users on a
case-by-case basis. However, at the time, we felt a need to provide users in
Italy with assistance, as it was not yet known how bad things would get
globally.

LATEST TOPICS VIEW ALL

 * My homestay nightly price jumps back to weekday price MYR160, weekend price
   RM180 without smart price after connected airbnb with sympl.cm
   vor 2 Tagen

 * TOKEET UPDATES | April 01 - April 30 2022
   vor 9 Tagen

 * Japanese Language is added to our Rategenie List of Languages!
   8. Apr. 2022, 05:56

 * Introducing Copy Rules feature for Rategenie!
   6. Apr. 2022, 05:34

 * Rategenie Q1-Updates [2022]
   4. Apr. 2022, 09:37

 * TOKEET UPDATES | March 01 - March 31 2022
   4. Apr. 2022, 02:21

 * Our new integration with Operto Teams!
   17. März 2022, 14:25

 * Our new integration with InsuraGuest!
   10. März 2022, 16:22

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