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PRODUCTS

Zendesk for serviceThe complete service solution

Features

 * Messaging and live chat
 * AI and automation
 * Data privacy and protection
 * Help center
 * Agent workspace
 * Voice
 * Workforce engagement

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Enhance your workflows

 * Zendesk Sunshine
 * Zendesk for sales
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PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

Business

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 * Conversational CRM

Industries

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 * Contact Professional Services

DEMO

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Company
About usNewsroomEventsCareersDiversity & InclusionAccessibility
PlanSustainabilityZendesk FoundationLegal
Contact us
English (US)
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solution

Features

 * Messaging and live chat
 * AI and automation
 * Data privacy and protection
 * Help center
 * Agent workspace
 * Voice
 * Workforce engagement

Enhance your workflows

--------------------------------------------------------------------------------

Zendesk SunshineZendesk for salesEmployee experienceMarketplace
Take a quick tour
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions

Business

 * Enterprise
 * Small and medium businesses
 * Startups
 * Conversational CRM

Industries

 * Retail
 * Financial Services
 * Education
 * Government
 * Transportation
 * Manufacturing
 * Software
 * Healthcare
 * Telecommunications
 * Media

--------------------------------------------------------------------------------



Need more help?  Contact Professional Services

ZENDESK CUSTOMERS

Find out how major companies worldwide use Zendesk to power their businesses.

Explore case studies
Demo
Resources
 * Blog
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 * Training and certification
 * Community
 * Professional services
 * What’s New with Zendesk
 * API and developers
 * CX Trends
 * Partners
 * Customer stories
 * Newsroom
 * Trust and security

ZENDESK RELATE ON DEMAND

Get the latest Zendesk AI product news plus exclusive sessions on AI-powered CX,
EX, and Workforce Engagement.

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AI-FIRST SERVICE. CATERED TO HUMANS.

Customers and employees are more than interactions, they're human. Give them
faster, more personalized experiences using AI trained in the art of customer
service.

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New


ZENDESK RELATE 2024

The future of CX is here. We invited big thinkers to think bigger at Relate,
where we announced our latest products: AI agents, agent copilot, workforce
management, quality assurance, and next generation AI features.


ARTIFICIAL INTELLIGENCE

COMPLETE YOUR CX WITH AI

Amaze customers, support your team, and transform your business with Zendesk
AI—the complete AI solution for customer experience.

Explore new features


AI-POWERED BOTS

MAKE ROOM FOR AI AGENTS

Meet Zendesk AI agents, the most autonomous bots in CX. They know how to work
alone and alongside your human agents.

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WORKFORCE ENGAGEMENT MANAGEMENT

MAXIMIZE TEAM PERFORMANCE

AI-powered Zendesk workforce management and quality assurance optimize team
productivity and elevate your service.

Explore new features


TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to provide exceptional support.

SEE ZENDESK IN ACTION

Let's see how a furniture store provides great customer support with Zendesk.

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ZENDESK FOR SERVICE


PERFECT THE CUSTOMER EXPERIENCE


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


PERSONALIZE ALL CONVERSATIONS

> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story


ANTICIPATE REQUESTS WITH AI

> “Zendesk’s integration capabilities, flexibility, and feature depth allow me
> to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support

Read customer story


ADAPT TO CHANGING NEEDS

> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations

Read customer story


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


PERSONALIZE ALL CONVERSATIONS

> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story


ANTICIPATE REQUESTS WITH AI

> “Zendesk’s integration capabilities, flexibility, and feature depth allow me
> to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”

Laurie Leduc

Head of Community Support

Read customer story


ADAPT TO CHANGING NEEDS

> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations

Read customer story


MAKE GOOD DECISIONS WITH DATA

> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story


Start your free trialStart your free trial


TAKE YOUR SUPPORT PERSONALLY

For long-term loyalty, every customer should feel like your only one. Zendesk
for Service offers the support features you need to keep customers coming back.

Explore all featuresExplore all features


RESOURCES

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Featured Product


A POWERFUL, FLEXIBLE PLATFORM

Whether you bring your own code or configure in a few clicks, Zendesk is easily
modified to meet your unique business needs.

Report


CX TRENDS 2024

Immersive CX is the future of successful businesses.

Guide • 1 min read


ZENDESK AI: THE SERVICE SUPERPOWER

Find out how AI can lighten your team’s load.

Article • 16 min read


WHAT IS CUSTOMER SUPPORT?

Decode the term, and get 10 tips for improvement.


EXCEED EVERY CUSTOMER EXPECTATION

Free trialFree trialGet a demoGet a demo


RETURN ON INVESTMENT

--------------------------------------------------------------------------------


MAXIMIZE YOUR ROI

You’ll save time and money with Zendesk. Don’t take it from us; take it from
Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on
investment over three years.

Read the full report


 * IMPROVE TIME TO VALUE
   
   Zendesk works out of the box. Solve customer problems right away, rather than
   configuring complex software.


 * REDUCE EFFORT PER TICKET
   
   Self-service and automation deflect up to 15% of agent contacts. Resolve
   remaining tickets faster with rich customer insights.


 * KEEP COSTS LOW
   
   You don’t need a developer army to start using Zendesk, or an influx of
   agents to keep using it. Efficiency and automation are baked in.


286%

Average ROI

Customers achieved over three years


$20

Million

Net present value customers reached over three years


2

Months

Time it took for customers to receive payback


OUR AWARDS


RECOGNIZED BY LEADING INDUSTRY LEADERS




JOIN THE BEST


POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your free trialStart your free trialView demoView demo

Start free trial

PRODUCTS

 * Pricing  
 * Zendesk for Service  
 * Zendesk for Sales  
 * Integrations  
 * System status  
 * Sign in  
 * Zendesk for Enterprise  
 * Zendesk for Small Business  
 * Zendesk for Startups  
 * Zendesk Benchmark  

FEATURES

 * Messaging and live chat  
 * AI and automation  
 * AI agents  
 * Advanced Data Privacy and Protection  
 * Help center  
 * Ticketing  
 * Knowledge base  
 * Voice  
 * Community forums  
 * Reporting and analytics  
 * Workforce management  
 * Quality assurance  

RESOURCES

 * Security  
 * Support  
 * Blog  
 * Training  
 * Partners  
 * Events and webinars  
 * Professional services  
 * Customer stories  
 * What is CRM?  
 * CRM software guide  

COMPANY

 * About us  
 * Newsroom  
 * What is Zendesk?  
 * Careers  
 * Diversity and inclusion  
 * Accessibility Plan  
 * Zendesk Foundation  
 * Legal  

TRENDING

 * CX Trends 2024  New
 * Product updates  
 * ROI calculator  
 * Sustainability report  
 * Join our research panel  
 * Customer service software  
 * Ticketing system software  
 * Live chat software  
 * Forum software  
 * Help desk software  

HOW CAN WE HELP? CONTACT US.

   
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